I just accidentally made a double purchase on an audiobook. I downloaded the first one and have the second repeat download on hold. How do I keep from being charged for this extra book I don't need?

I accidentally made a double purchase on an audiobook. I am not sure what I did wrong but now I have one of the books downloaded and an identical purchase on hold to download...I don't want to pay for this book twice! How do I stop the download or how do I get this adjusted? When I looked in my purchases the book is there twice.

Please pardon the intrusion…
Hi, Diavonex!
Congratulations on advancing to Level 6!
At the Water Cooler in the Level 6+ Lounge, we are throwing virtual confetti in celebration of your attainment of Level 6-dom. Would you care to join us at the Water Cooler?
Towards the bottom of the index on the Apple Support Communities Home Page you soon will find the Lounge link available to you. It should work for you within the next 24 hours if all goes as it should.
Hope to see you there soon!

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HELP---Accidentally made a double purchase?

Okay, so I preordered an album on iTunes. I saw that it was availiable Monday night, even though it was supposed to come out Tuesday (today). Anyway, I downloaded the album, since sometimes preorders are availiable a little later, and I assumed that it would automatically cancel my preorder. I paid $11.99. Today, I opened iTunes, and it informed me that my preorder was availiable. I checked Purchase History, in my account, and I had been billed again for the same item!!!...help?!?
How can I solve my problem? =O

Click here and fill out the form for assistance.
(41993)

None of my apps are working - all say trial and some won't work at all! Why am I paying a monthly fee for this? Service stinks. Somebody needs to respond.

None of my Creative Cloud apps are working. I have tried all online suggestions with no luck. I have client projects due, and can't complete them without these apps - that I PAY for! I need someone to respond. Is your support really so horrible?

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-Enable Mac Root User https://forums.adobe.com/thread/1156604

A tech company just set up a wifi network in my house and does not use my existing TC; how do I get it in the network to serve as backup for my iMac? (I don't need it as a wifi access point anymore)

a tech company just set up a wifi network in my house and does not use my existing TC; how do I get it in the network to serve as backup for my iMac? (I don't need it as a wifi access point anymore) thanks

Just bridge the TC and plug it by ethernet into the main router.
Bridge in v5 airport utility.
In v6 it is under network.. change it from DHCP and NAT to Off bridge mode.
Turn off the wireless.

HT4009 Also the free game draw something it made a double purchase of 1.99 when buying coins As I tether iPad 2 and iPhone 4s. The previous purchase on Cinemax was in the amount Of 2.99 .... Something I tether. Thank you for your help in advance. Julie A

Also the free game draw something it made a double purchase of 1.99 when buying coins
As I tether iPad 2 and iPhone 4s. The previous purchase on Cinemax was in the amount
Of 2.99 .... Something I tether. Thank you for your help in advance. Julie Ann Coulombe-
Chew.

Julie.....
You are not talking to Apple here ... We are other iPad users like yourself and there is nothing that we can do for you. You will have to contact iTunes Support about any billing issues that you may have.
http://www.apple.com/support/itunes/contact/

Being Charged for data plan I don't need

It's that time of the two year contract with two out of three phones up for a renewal on our contract. Two phones need to be replaced. I stop in at the local Verizon store to get our options, costs, etc. While discussing the two year contract and reviewing the phones my kids picked out, Joe (Verizon employee) informs me that the phones the kids picked out have a required a data plan that costs $9.99 a month. Now the phones the kids picked out are middle of the range text messaging phones. Not a Blackberry or a Droid.
I explain to Joe that I'm not interested in the data plan as the kids don't need internet service on their cell phones. This apparently does not matter to Verizon as this is a required charge now. Joe explains that I can block this service while still having to play $9.99 per phone each month. So that I get this straight, I asked Joe if my math was correct. I will be paying an additional $240 a year for a data plan service that I do not want or need? "Yes ma'am" was his reply. He then points me in the direction of the three flip phones that do not require a data plan. Now even this was laughable as he explains that these phones are more for the "elderly". Oh yeah, I'm going to bring my 2 teenagers into the store and point them over to the "elderly" phones. Ha!
Interestingly enough, I bought the EnV3 recently and did not have to purchase the data plan. To purchase the exact same EnV3 now, I would incur this data plan charge. This makes absolutely no sense to me other than Verizon being greedy.
So then I leave the store and walk directly over to another wireless store and ask one simple question. Do I have to pay for a service that 1) I don't want and 2) don't need? The answer was "no". He quoted the same phone plan to what I'm have now, but will not be charged for coverages I do not want. Off the bat, I'm saving $20 a month over Verizon. And he's comped two new phones for free. Nothing out of pocket for new phones. The man at this store then advised me to determine what my cancellation fees would be with Verizon in order to better make a decision on whether or not to switch.
I walk back to the Verizon store, put my name back into the system. While waiting, Julie (Verizon employee) asks me why I'm looking into cancelling my service. I explain the situation while she grins nicely and slightly nods her head. She has a teenage daughter and she understands. We discuss the need of limiting teenagers and internet service. She explained that even as an employee she had to pay for this service and did not want it. Well, Julie I have a choice.
I don't remember the name of the next VE but we review the cancellations fees etc. $225 due if I should cancel before my contract expires. (I can cancel during my contract and still not have to pay as much as incurring the new data plan charges.) He is doing everything he can at this point to keep my service. I ask him if he can waive a data plan service fees that I do not want. No, he cannot.
So thinking this whole through, I'm not willing to spend the extra money for a service that I do not want. I am not willing to provide my teens with a data plan on their cell phones that I have no control over. They have plenty of opportunities to access the internet without having it in their palm 24/7. Plus knowing teenagers, I wouldn't want to incur the add-on expenses for the data plan overrages. You know as well as I do, once they know they have it, it will be used and they will not have a clue on how to limit internet access. Yes, I am one of those moms that refuse to pay for everything their little hearts desire and like hell will I waste $240 a year because Verizon demands this data plan.
It's clear that Verizon does not have a clue on this. I would rather spend the $ to get out of a plan with a greedy company- than feed more money into their operation when they clearly don't have their finger on the pulse of what families need. So, after having been with Verizon Wireless for 14 years and quite happy with them and the service, I will be switching at the end of the month.

Dawn, I'm right there with you....
I've been a "Verizon" customer for over 15 years (records carried over from when I was Cellular One and they got bought out by VZW)... and I currently have 1 primary and 3 supplemental lines for family. In the past it was never a problem to get a multi-media phone for my teen because he likes to have his music with him.. obviously... he's a teen. And in the past there has NEVER been a charge for any time of "data plan" for the MM phones.. which is good. So now his phone is eligible for an upgrade, and he'd like to have the EnV3 which has the MM features. However good ol' VZW being the monopoly that they are now wants a long time customer to pay for a data plan....a $9.99/month data plan for 25MB downloads. More over, in order to ensure my teen doesn't surpass the 25MB/month, I'd have to subscirbe (at an additional price of $4.99/month) for Usage Control features for the line. So now VZW wants this line to go from being a simple $9.99/month to $25.00 just because a MM phone??!! What's worse, is that my teen already has an LG Voyager (a MM phone), yet I have services for mobile web, data downloads and such BLOCKED on his line. So answer me this... why should I have to mandatorily pay a mandatory $15/month fee for a service I'm not using in the first place?!!
VZW has slowly but surely penny-anny'd their customers over the years and I'm finally fed up with it. Time to switch. Even if the other carriers do require a data plan with their phones, at least I'll know what I'm getting up front and no suprises along the way. VZW's "New every two" means NEW AND MORE CHARGES EVERY 2 YEARS... that's for sure!

HT6012 Can I take an older imovie made back in 2009 found on an old external drive and get it to iCloud? When I try to open it, it says can't open because the file was iMovie 9.0.9. I just want to get it on Theater so I can watch on Apple TV and have in

Can I take an older imovie made back in 2009 found on an old external drive and get it to iCloud? When I try to open it, it says can't open because the file was iMovie 9.0.9. I just want to get it on Theater so I can watch on Apple TV and have in iCloud

ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT4759 I purchased 10GB upgrade for iCloud and $20 was deducted from my iTunes account. I then upgraded to 20GB and an additional $40 was deducted from my account for a total of $60. I need a refund for $20. Thank you.

I purchased 10GB upgrade for iCloud and $20 was deducted from my iTunes account. I then upgraded to 20GB and an additional $40 was deducted from my account for a total of $60. I need a refund for $20. Thank you.

This is a user forum, Apple does not participate here. You might use the link at the bottom of this page, "Contact Us" - lower right.

Apple deleted my account when I made a complaint about being charged for apps that I did not purchase! The said it was for security reasons as my account must have been compromised but only Apple have mu information.I am convinced the operator delete

Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?

No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete

Can anyone help me find my old library now that I appear to have deleted it or overwritten it accidentally? I'm always asked if I want to update when I put in my i-pod and have to do that before I can open my library so I think it was this action.

Can anyone help me find my old library now that I appear to have deleted it or overwritten it accidentally? I'm always asked if I want to update when I put in my i-pod and have to do that before I can open my library so I think it was this action that caused me to delete previous library. Can anyone help? Apple support have been hopeless as they don't seem to respond to this particular problem but keep giving me answers to finding my purchases which i already know how to do!

See your other thread...
tt2

I have just bought my first mac and have been told that i can get a free upgrade to lion but it seems that this is only an option in the us and canada, not the uk. is this true?

i have just bought my first mac and have been told in pc world that i can get a free upgrade to lion, but it would appear that this is only for those in the u.s. and canada. is this true? also from reading the discussions it seems that lion is not a good thing. i am already regretting my decision to go to a mac.

I have found that both Linux and Mac (unix) are capable of reading "deep" folders while win 32 will have issues, your it people are clearly wrong. I run a network with both win/mac. And as long as the win servers/pc's that have shares are set to allow apple file sharing in their folder properties. And the macs are set to allow smb there should absolutely no trouble with you accessing anything across the platforms, heck, from a Mac to a win pc on some occasions you don't even need to include a "domain" name to log on to, and you can create aliases and make your own shortcuts etc... So you don't have to manually connect each time you boot up etc... But that's all personal preferences I suppose.
All I can tell you is that, I do it on a daily basis managing a small business. So your answer is yes you can.

Why I am being charged for Total Mobile Protection when I never asked for it? I just checked my bill on My Verizon and was surprised at this additional charge.

I just checked my bill online after upgrading my phone to a iPhone 6 and now I am being charged for something called Total Mobile Protection. Is this some kind of phone insurance or something?
I was never charged this before so was kind of upset to see it added on without my permission/knowledge (I specified to the Verizon Wireless agent in the store I went to that I only wanted the contract for the $60 2GB and Unlimited talk/text plan that I currently had. They said that would work).
How can I get this extra $10 a month off my bill?

When you upgrade online you do have the option to deny this though the deny option is way down the page. make s it look like you have to choose an insurance option. Also I've done 2 recent upgrades in a retail store twice and both times they added the protection without asking. Luckily I always check my account so I easily removed this feature on the first day. Let's just say I won't be upgrading at this store ever again. No wonder people get mad when they upgrade multiple lines and their bill is $30, $40, $50 higher than what they a were told because of this unasked for feature.

I am no longer able to double click on a file and have it open. Any suggestions on how to resolve this problem?

I am no longer able to double click on a file and have it open. Any suggestions on how to resolve this problem?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

I have 2 itunes accounts. I can no longer use my first one for purchases so I had to start a new one and it will not sync from my new one without deleting everything on my same ipod from my previous account. How do I sync between both accounts?

I have 2 itunes accounts. I can no longer use my first one for purchases so I had to start a new one and it will not sync from my new one without deleting everything on my same ipod from my previous account. How do I sync between both accounts?

Wayland wrote:
The CS.com service account has long been closed. I cannot get it to respond to my years ago password for that account. So I ask them to send me a new password and of course it goes to my years ago email number.
Don't have it send email.
Answer the security questions.

Forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

I just accidentally made a double purchase on an audiobook. I downloaded the first one and have the second repeat download on hold. How do I keep from being charged for this extra book I don't need?

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