I just added money to my iTunes account but now it won't let me purchase anything, whats the deal?

I just entered a redeem code and got more money, but now iTunes won't let me purchase anything it just keeps taking me to my billing info, is there something I can do so I can begin purchasing again?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

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I forgot my security question answers for my iTunes account and now it won't let me buy anything. What do I do?

I forgot my security question answers for my iTunes account. Now I can't buy anything with the 15 dollars I have in it. How do I regain access to my money?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password and updated it in my account, but it still won't let me purchase anything. How can I fix this?

I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password as directed (several times) and updated it in my account, but I'm still getting the same message. What do I do?

You need to contact support:
http://www.apple.com/support/itunes/ww/
Enter country and select bottom contact support link on the left on the next page that loads.
AC

I just added $50 to my itunes account but when i go to buy something, its asking me to answer so many question, i answered them right and im still not able to purchase something. Please Help!

I just added $50 to my itunes account but when i go to buy something, its asking me to answer so many questions, i answered them right and im still not able to purchase something. Please Help!

Go to item 12 in the AppleID FAQ for help with a disabled account.
You can also go to the AppleID support page and click manage your account for additional help.

My account has been "disabled" after my credit card expired. I updated it to buy the additional i cloud storage but now it won't let me do anything! help, please!

my credit card expired so my iCloud storage was deactivated. I updated my credit card and now it not only wont let me purchase more storage, but says my account has been deactivated. help, please!

Hi mamamuddpie,
If your Apple ID account has been disabled, follow the steps below to reset your password and gain access. There is a link in the article to the Apple ID Security team if you need help with this.
If your Apple ID has been locked - Apple Support
http://support.apple.com/en-us/HT204106
You might see one of these alerts:
“This Apple ID has been disabled for security reasons”
"You can't sign in because your account was disabled for security reasons"
"This Apple ID has been locked for security reasons"
If your Apple ID was locked, you can go to iForgot to unlock it with your existing password or reset your password. You can also click the Reset Password or Forgot Password button in the alert. Remember to type your full email address when you're asked to enter your Apple ID. For example, [email protected] or [email protected]. If you use two-step verification for Apple ID, you need to use your recovery key and a trusted device to regain access to your account.
If you can't reset your password and you don't use two-step verification, contact Apple Support. Update your password in iCloud settings
After you change your password, you might need to update it in iCloud settings on your devices.
iPhone, iPad, or iPod touch
Go to Settings > iCloud.
Tap Edit, if asked.
Type your new password and tap Done.
Mac
Go to Apple menu > System Preferences.
Click iCloud.
Click Sign Out.
Type your new password and click Sign In.
Windows
Choose Start > Control Panel.
Double-click iCloud.
Click Sign Out.
Type your new password and click Sign In.
Email
If you use an email app to get iCloud email, the app will ask you to enter your new password when you check for mail. If OS X Mail doesn't ask you for your password, check your Mail preferences. For any other mail app, check the app's documentation to get help changing your email password.Update other services, such as iTunes and FaceTime
If you use your Apple ID in the iTunes Store, App Store, iBooks Store, iMessage, Game Center, or FaceTime, you might need to update your password for those services.
iPhone, iPad, or iPod touch
Go to Settings and tap the service.
Tap your Apple ID. For iMessage, tap Send & Receive and then tap your Apple ID.
Tap Sign Out.
Sign in with your Apple ID and your new password.
Mac or PC
If you try to sign in to the iTunes Store or Mac App Store, make a purchase, or update an app, you'll be asked to enter your password.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Dec 17, 2014
When you are able to access your account again, check to make sure your billing information has been updated.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
http://support.apple.com/en-us/HT201266
I hope this information helps ....
- Judy

I did a backup on my iPod touch and it said it worked...but now it won't let me access anything and says "iTunes has detected an iPod in recovery mode. You must restore this IPod before it can be used." I will lose all my videos and pics if I do that

I did a backup on my iPod touch last night and it said it worked...I wanted to make sure my 1100 pictures and videos, mostly of my son, were safe since we rarely use the iPod touch anymore since we bought an iPad...I can't find them or I have no idea how to access them...I do not have a MAC...I have an HP computer with windows...
Now when I try to use my iTunes a message comes up that says my iPod is on recovery mode and has to do a restore to use my iTunes again...so when u click on that it states that pushing that button will restore my iPod touch to its factory settings...which means I will lose all my data...which I CANNOT do bc the videos of my son are some of his first words, first giggles, etc.
Now my iPod is stuck on a screen with a picture of a USB cord and an iTunes icon... and holding the power and push buttons down at the same time does nothing except bring up the apple icon for a moment and then it goes right back to the USB and iTunes icon
When I called Apple they said in order to talk to tech support I had to pay a fee of 19 dollars...which I think is kind of crap...I paid over 300 dollars for this and all I want is somebody to help me access my pics...I have done nothing wrong...this iPod was never dropped and never broke...I did the backup like I was supposed to and now I have an IPod touch that does nothing, and if my library of pics and videos are on my computer, I have no clue where or how to view them or back them up onto DVD....
I'm very upset and frustrated...please help!!!

You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer.

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899)

I uploaded the giftcard money to my itunes account. and now when i try and buy a song it keeps saying that it has to charge my card. why wont it let me use the giftcard money? how can i fix this?

i put money to my itunes account. and now when i try and buy a song it keeps saying that it has to charge my card. why wont it let me use the giftcard money? how can i fix this?

If you still have your old card listed on your account then try selecting the 'none' option and remove it and then try entering the card's details from scratch. If that doesn't work then what is the full error message that you are getting, and the card is registered to the same name and address (including format and spacing) that you have on your iTunes account ?

I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do?

I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96653)

I'm receiving money in my itunes account but my stepdad recently cancelled my allowance. Any idea where it is coming from?

I'm receiving money in my itunes account but my stepdad recently cancelled my allowance. Any idea where it's coming from?

It wasn't cancelled.

I have uk itunes account but now live in Qatar, i have just bought a gift card but it wont redeem. What can i do??

I have a uk itunes account but now live in Qatar, i was bought an itunes gift card but have just tried to redeem it and it wont add to my account as it is a usa code. Anyone have any suggestions or is it a no brainer???

Great, does this mean the only way to use it is to set up another account here in qatar?

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,it takes forever to back up my iPad AND my iPod so what can I do ?

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,(it takes forever to backup my iPad AND my iPod) so what can I do ?

If you're on windows try the following:
This worked for me an hour ago and has allowed me to sync ok. Still haven't tried downloading the new version 5 to the phone yet as I'm still backing up photos etc just in case.
1. Quit itunes
2. Start an elevated command prompt (Start Menu -> All Programs -> Accessories -> right click Command Prompt -> Run as Administrator)
3. Once in the command prompt type the following 3 words starting where your cursor is flashing: netsh winsock reset
4. press ENTER
5. Reboot your machine
6. Restart itunes & connect device to sync
7. Good luck

I just downloaded the new version of iTunes 10 and now it won't let me drag and drop any files from my computer.

I just downloaded the new version of iTunes 10 and now it won't let me drag and drop any files from my computer into my iTunes. It lets me play the song from the folder in my computer and then it opens with iTunes and plays the song all the way through, but then if I try to play it again, it says the file cannot be located. So then I go to locate and go to the folder and all that and select it and nothing happens.

Not sure whether for instance you initially had a Yahoo optimised version of Firefox, and have now overwritten it with an official Mozilla version. Although the Mozilla version should NOT add unwanted features, but the Yahoo version may well do.
If you merely need to find the Yahoo emails page quickly just add it as a bookmark or as a bookmark on the Bookmarks toolbar and make sure that is visible.
Clicking the star icon on the location bar whilst looking at your emails will bookmark the page.
* [[How to use bookmarks to save and organize your favorite websites]]
* [[Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window]]
I do not use Yahoo myself,and am not sure what add-ons are available. You could search yourself using
* FirefoxButton -> add-ons
** see [[Find and install add-ons to add features to Firefox]]
** examples [https://addons.mozilla.org/en-us/firefox/addon/yahoo-toolbar/ yahoo toolbar] & [https://addons.mozilla.org/en-us/firefox/addon/yahoo-mail-notifier/ mail notifier]
* also look at Yahoo's own information such as http://help.yahoo.com/tutorials/toolbar/cl3/c3_ff_toolbar1.html

Error code -42408. I downloaded a newer version of iTunes, 10.7. Now it will not let me purchase anything. How do I fix? I have edited and revised all my names and account settings, checked payment. Quit, restarted. Help

I downloaded a newer version of iTunes, 10.7. Now it will not let me purchase anything. I get an error code -42408. What does this mean and how do I fix? I have edited and revised all my names and account settings, checked payment. Quit, restarted. Help please, I'm going crazy without my iTunes. I'm on a MacBook Pro.

Found this item it may help
OK, I have fixed it here. Here's what I did:
quit iTunes
trashed ~/Library/Preferences/com.apple.iTunes.plist
started iTunes, and authorised my account
Worked straight away after that !

I never put security questions on my apple I'd and now it won't let me buy anything with my money it keeps asking me for the answers that I don't know

I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I just added money to my iTunes account but now it won't let me purchase anything, whats the deal?

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