My account has been "disabled" after my credit card expired. I updated it to buy the additional i cloud storage but now it won't let me do anything! help, please!
my credit card expired so my iCloud storage was deactivated. I updated my credit card and now it not only wont let me purchase more storage, but says my account has been deactivated. help, please!
Hi mamamuddpie,
If your Apple ID account has been disabled, follow the steps below to reset your password and gain access. There is a link in the article to the Apple ID Security team if you need help with this.
If your Apple ID has been locked - Apple Support
http://support.apple.com/en-us/HT204106
You might see one of these alerts:
“This Apple ID has been disabled for security reasons”
"You can't sign in because your account was disabled for security reasons"
"This Apple ID has been locked for security reasons"
If your Apple ID was locked, you can go to iForgot to unlock it with your existing password or reset your password. You can also click the Reset Password or Forgot Password button in the alert. Remember to type your full email address when you're asked to enter your Apple ID. For example, [email protected] or [email protected]. If you use two-step verification for Apple ID, you need to use your recovery key and a trusted device to regain access to your account.
If you can't reset your password and you don't use two-step verification, contact Apple Support. Update your password in iCloud settings
After you change your password, you might need to update it in iCloud settings on your devices.
iPhone, iPad, or iPod touch
Go to Settings > iCloud.
Tap Edit, if asked.
Type your new password and tap Done.
Mac
Go to Apple menu > System Preferences.
Click iCloud.
Click Sign Out.
Type your new password and click Sign In.
Windows
Choose Start > Control Panel.
Double-click iCloud.
Click Sign Out.
Type your new password and click Sign In.
Email
If you use an email app to get iCloud email, the app will ask you to enter your new password when you check for mail. If OS X Mail doesn't ask you for your password, check your Mail preferences. For any other mail app, check the app's documentation to get help changing your email password.Update other services, such as iTunes and FaceTime
If you use your Apple ID in the iTunes Store, App Store, iBooks Store, iMessage, Game Center, or FaceTime, you might need to update your password for those services.
iPhone, iPad, or iPod touch
Go to Settings and tap the service.
Tap your Apple ID. For iMessage, tap Send & Receive and then tap your Apple ID.
Tap Sign Out.
Sign in with your Apple ID and your new password.
Mac or PC
If you try to sign in to the iTunes Store or Mac App Store, make a purchase, or update an app, you'll be asked to enter your password.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Dec 17, 2014
When you are able to access your account again, check to make sure your billing information has been updated.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
http://support.apple.com/en-us/HT201266
I hope this information helps ....
- Judy
Similar Messages
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When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!
Hi,
If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
http://support.apple.com/kb/TS2446
Cheers,
GB -
My website has been disabled as my credit card has expired. I'm unable to get into the admin section to input my new credit card (I get an error message telling me there's an outstanding invoice). How can I get in to enter my new card details so that payment can be made?
You can
Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
You can have apps purchased from more than one account. It does complicate update apps though.
- Go to settings>Store and sign out and sign into your account.
- Apps are locked to the account that purchased them.
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My account has been hacked and my credit card charged by the hacker
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So nearly 24 hours later, and still no information either in this forum or via email notification from Skype. Does this mean that Skype is instead communicating with the person who hacked my account? Since the hacker now has my account registered with their email address, It seems that's the most likely situation, given the unparallelled course of incompetence I'm experiencing from them. If Skype had taken action on this right away (the moment I made the complaint, which was minutes after my account was hacked) the charge that the hacker made on my credit card would not be lost due to his usage of my account. But apparently, stopping fraud is so low on Skype's agenda that this can go on and on. If I had not been on Skype when it happened (prompting me to instantly block my credit card) there would have been nothing to stop the hacker from making multiple charges to my card, potentially running into the hundreds of dollars. Instead of action to deal with my problems, I'm receiving notifications that I have earnt 'a new rank' in the Skype community. Whoop-dee-bleedin'-doo!
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I just added money to my iTunes account but now it won't let me purchase anything, whats the deal?
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The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I did a backup on my iPod touch last night and it said it worked...I wanted to make sure my 1100 pictures and videos, mostly of my son, were safe since we rarely use the iPod touch anymore since we bought an iPad...I can't find them or I have no idea how to access them...I do not have a MAC...I have an HP computer with windows...
Now when I try to use my iTunes a message comes up that says my iPod is on recovery mode and has to do a restore to use my iTunes again...so when u click on that it states that pushing that button will restore my iPod touch to its factory settings...which means I will lose all my data...which I CANNOT do bc the videos of my son are some of his first words, first giggles, etc.
Now my iPod is stuck on a screen with a picture of a USB cord and an iTunes icon... and holding the power and push buttons down at the same time does nothing except bring up the apple icon for a moment and then it goes right back to the USB and iTunes icon
When I called Apple they said in order to talk to tech support I had to pay a fee of 19 dollars...which I think is kind of crap...I paid over 300 dollars for this and all I want is somebody to help me access my pics...I have done nothing wrong...this iPod was never dropped and never broke...I did the backup like I was supposed to and now I have an IPod touch that does nothing, and if my library of pics and videos are on my computer, I have no clue where or how to view them or back them up onto DVD....
I'm very upset and frustrated...please help!!!You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer. -
My AppStore account has been disabled how do I enable it again?
My AppStore account has been disabled what do I have to do to enable it again, I have changed my password but that didn't work.
If you've successfully changed your password (does your account work on your computer's iTunes ?) then try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
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Hello,
Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already and I do not have the software, so paid for nothing.
I am using a Mac OS X.
Thanks for your help.
Ossama[discussion moved to Acrobat Installation & Update Issues forum]
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My Apple ID has been disabled after I tried to change my credit card details.
Hi,
My Apple ID has been disabled after i tried to change my credit card details on my iTunes Store account. I am being charged money for purchases that i have never made even when the apps that i tried to download are free. I am being charged €1.98 every time. When i checked with my bank everything was in order from their end. I am changing the details and doing my purchases from my iPad. Being in Malta i use the Maltese iTunes Store for the purchases.
Can somebody help me out with this?
Thanks!
JeremyYou'll need to contact support for this.
https://expresslane.apple.com/GetproductgroupList.action -
My husband and my itunes have been disabled. Our credit card was stolen and I think there was some theft to our itunes acct too.
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Peggy
<Edited by Host>iTunes probably detected the unauthorized activity on the accounts and disabled them for that reason. These forums are just for other Apple users, so no one here will have the power to re-enable your account. You should contact iTunes Support: http://apple.com/emea/support/itunes/contact.html.
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Your apple account has been disabled !
how fix this: your Apple account has been disabled!!!
I've been hacked My apple games were purchased for $ 50 or so, but I recovered my account and sent for technical support , I want to recover my money and 4 days after the passage of almost This message was sent to my mail at the same time crashes Account
Contents of the letter :
Thanks for choosing Apple.
Hello Hady, Thank you for contacting iTunes Store Customer Support. My name is Ricky, your iTunes Store Advisor. First, I would like to apologize for the delay in responding to your email. Your patience is greatly appreciated. I understand that your account was compromised and made some purchases on your iTunes Store account. I know how alarming unauthorized purchases are and we value your concern to have these charges cancelled. To prevent further purchasing, I have disabled your account. We have issued a refund for the items purchased without your permission. The decision to refund these items was made after a careful review of your case. Please note that this is an exception to the iTunes Store Terms and Conditions, which state that all sales are final. You will see 48.59 USD added to your store credit balance within 48 hours. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account. If you would like to request that your iTunes Store account be enabled, you will need to contact our Account Security team. To contact an Account Security Advisor, call our AppleCare technical support team. To find the right phone number, see this article: Contacting Apple for support and service
http://support.apple.com/kb/HT5699 United States
1-800-275-2273 When you call, ask to speak to the Account Security team. The security of your account is important to Apple. It is recommended that you change this account's password now, even if you wish to leave your account disabled. You can do this at http://iforgot.apple.com/ To increase the security of your account I also highly recommend that you follow the suggestions outlined in this article:
http://support.apple.com/kb/HT4232 We consider you as one of our valued customers. Have a great day!
Sincerely, Ricky iTunes Store/Mac App Store Customer Support Please Note: I work Monday-Friday, 5:00AM-2:00PM PST -
Hi,
I am about to pull my hair out. My itunes account has been disabled............or at least that's what it says everytime I want to update my apps....I can't do it. Then it sends me to a useless web address www.apples.com/itunes/storesupport/forassistance it never helps me. I've changed my password, etc. But I can't get my apps updated or the "Apple" in the sky to fix it...I don't know where to go for customer service....Any suggestions?
Thanks
KathyI updated the software on my iphone4 tonight and ran into this same endless loop - "itunes terms & conditions have been changed" - go to itunes, aceept - back to the "T&C have been changed message" with no ability to do anything in the app store until I accepted the new terms.
While not a very direct solution, I was able to finally accept the terms in a way that seem to register with apple by making a purchase through iTunes on my computer. This forced me through updating my payment information and updating my iTunes software to the latest edition (which I had not yet taken the time to do). After doing both of these, iTunes took me through the terms & conditions on two separate pages, but ultimately allowed me to purchase my song. Once I completed these steps, it fixed the problem on my phone, so now I can update my apps and download new ones without running into that loop.
Hope this helps!!! -
My Apple ID account has been disabled.
My Apple ID account has been disabled. Whenever I try to login to my account to update apps on my mac or iPhone, I get a message that my account has been disabled. If I try to reset my account, I am told to enter the Recovery Key from my two-factor authentication setup. While I do have two-factor authentication on, I never saved the recovery key. A few days ago I called Apple Support and they eventually told me that the account would be unlocked unlocked after 8 hours, and then I could try my password again. This is obviously not the case.
I'm trying to figure out my next steps. Obviously Apple can't reset my account over the phone. However, the website seems to indicate that I will have to create a new account. Is there a way I can prove I am the owner of my account? Like if I brought my macbook and/or iPhone into the Apple store, would they be able to verify my account/identity and open my account? Also, if I needed a new account, would I be able to transfer my purchases over from my old one?I doubt the Apple store could do anything. They would end up calling Apple support too. If you called support and they agreed to unlock the account but haven't, call them back.
Apple officially states that purchases are permanently tied to the Apple ID used to purchase them and can't be transferred. You would have to ask if they could/would do this under the circumstance. -
Mail account has been disabled, it's my primary ac...
Hi all,
I carried out a vigorous search before posting!
Issue:
I logged into our primary BT account (which was fine, no issues there; aware of outage today etc); upon clicking on the mail icon I was met with the below message:
Your Yahoo! Mail Account is no longer active.
Unfortunately, we cannot reactivate your account because:
Your Yahoo! Mail account has been disabled. Please contact user support.
Reasons why this may have happened:
It may have been as a result of not using/sending emails from the account within a given period of time. We hardly use the primary address email; it usually only receives BT offers and BT warnings about usage! The disablement is not as a result of hacking and I’m not aware we broke any yahoo mail rules as it’s barely used!
Worries:
I’ve tried with no luck to raise this with yahoo and I’m beginning to feel a little disheartened at the lack of support from Yahoo and everything associated!
The email acts as our primary account, without it I won’t receive emails re: usage warnings, offers etc and if I need to verify something I won’t be able to!
I could create a sub account but it won’t receive the same emails as the primary account.
More worries:
I’m also worried the email primary email will eventually disappear because after a period of time you can’t reactivate a yahoo mail account, and then I’ll be met with an even bigger problem...
Anyone had this issue or be able to provide support and/or advice? Just to clarify, no problem logging in, that's fine; can do everything else, we just can't access the yahoo mail account!
Many thanks,
Officeworker.If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Download iTunes app get message account has been disabled
As you can see, I am able to log into the community to post, but, when I attempt to download the Citrix Receiver app from iTunes, after entering the same username and password I used to get into the community, I receive a message, my account has been disabled. Can anyone tell me how to resolve this. I need the Citrix Receiver to access applications.
Kind regards,
JimIf you see a message that your account has been disabled for security reasons:
http://support.apple.com/kb/TS2446
If your account is just disabled, you'll have to email iTunes Support to have it reenabled. You'd probably know if your account was completely disabled, as this typically happens if you reported unauthorized activity through iTunes, a pay service or financial institution. You can contact iTunes Support here:
http://www.apple.com/support/itunes/contact/
Hope this helps!
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