I just bought an apple macbook online. but the computer will not boot up what so ever. what am I suppose to do? should I just bring it into apple? or call tech support?

What should I do?

Not sure where you purchase your MacBook from, though you'd better call Apple tech suppost first then take it to Apple Store Genius Bar.

Similar Messages

I just purchased Acrobat XI for Mac, downloaded/installed on my MacBook Air, but the software will not open/initialize. What is the problem?

I just purchased Acrobat XI for Mac, downloaded/installed on my MacBook Air, but the software will not open/initialize. What is the problem?

What is your Acrobat XI version? If less than 11.0.09 I would suggest that you update, then try again. Download updates from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh
Note that you posted in the forum for Acrobat.com online services; you may get better help if you ask in the Acrobat forum.

My music will not play on my iPhone 5. It has the upgrade as well as my iTunes on my macbook. But the music will not sync to my iPhone and all music is in my library. What do I need to do?

My music will not play on my iPhone 5. It has the upgrade as well as my iTunes on my macbook. But the music will not sync to my iPhone and all music is in my library. What do I need to do?

An exclamation mark means that it doesn't know where you moved the music to. To fix this, click on the exclamation point and when it asks you to browse to the location where you moved it to, use the normal commands to go up and down folders in your external drive until you find the song. Repeat as necessary.

Have a MacBook Pro. the computer will not boot up, the screen has black and white stripes and multi color bands as well.

Have a MacBookPro. The computer will not boot up. the screen has black and white bands with multi color bands as well.

Yeah it's dead. Take it to an Apple Genius Bar and have it checked out. Then buy a new one.

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena

Hello, My white McBook (2008 or 2009) recently stopped turning on. When I hook up the Magsafe power adapter, the light shows green, but the computer will not turn on, or make a sound. I've tried the re-boot option, but nothing works. Please advise!

Hello,
My white McBook (2008 or 2009) recently stopped turning on. When I hook up the Magsafe power adapter, the light shows green, but the computer will not turn on, or make a sound. I've tried the re-boot option, but nothing works. I first thought I needed a new battery because the lights at the back are all off, but shouldn't the computer turn on once the power adapter is hooked up and the light on the Magsafe adapter shows green? I'm a computer doofus, so please be kind. Please advise! Thanks in advance.
SS

Take it in for service.

I just bought a subscription on today but the computer I was going to use it on did not have the availabel space to download. Can I still load on a different computer?

I am having a terrible time moving, saving and opening pictures and links from one place to another when on facebook. I bought a subscription but the computer I wanted to using the it on does not have enough space can I still download to a different computer without being charged??

I bought a subscription to adobe that I hope will allow me to open files

HT1758 Power failure in the middle of a software update and not the computer will not boot up. The computer just has a white screen with a grey apple and just loads non stop.

My iMac will not boot up after a software update. the screen is all whute will show a grey apple in the middle and will look like it is working but nothing happens; this can go on forever.
Does anyone have any suggestions?

Do you have a backup in the form of a bootable clone or Time Machine? Restore that and then try the update again.
Some things to try here (Safe Boot)
http://support.apple.com/kb/TS2570
Another option might be to download the standalone from Apple Downloads on another Mac and try installing it in Firewire Target Disk Mode to the Mac that was interrupted during the update.
http://support.apple.com/kb/HT1661

I was updating my ipod and had to stop it so held down the power and home buttons. Now my ipod is frozen with the apple logo showing. The computer will not recognise it so it will not charge or restore. Is there anything that I can do myself?

I was updateing the software on my ipod through the wireless straight to the ipod and had to stop so held down both the power and the home buttons. Now the screen is frozen with the apple logo and the normal 'unfreeze' technique won't work. The computer does not recognise the ipod so will not charge or restore it. Is there anything that I can do myself?

Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

HT1455 I tried to install windows 7 on my imac but the computer was not booting again what shall I do?

I was installing windows 7 on my imac but the installation was not completed and now I cannot boot what shall I do?

Provided you used BootCamp to do the installation, with your machine off, press and hold down the "Option" key while turning it on. Hold the key down until you get the screen where you can select which OS to boot into. Select OS X (you'll need to physically click the button here... tapping won't work if you have it enabled). Once in OS X, go into System Preferences and Startup Disk. This is where you set the default OS to boot into. Change it to OS X. Relaunch BootCamp Assistant to remove the failed installation of Windows. You can try again if you wish.

HT5630 I am attempting to watch a DVD on my macbook air with the apple super drive but the dvd will not play.

I am trying to watch a DVD on my Macbook Air using the Apple super drive but it will not play. I can view CDs but not watch movies. Can someone give me instructions on how to watch a DVD?

Tried to update Mac os x Maverick on Macbook Pro. Now computer will not boot

Have tried several methods, but sound comes on as if it id trying to boot, but apple on screen with little spinning wheel

What exactly did you try? Try the following things one at a time. If you have problems with running the procedures, reply back. If one of the procedures fixes the problem, do not proceed with the remainng procedures, but reply back.
Try this first: did you try a safe mode boot? http://support.apple.com/kb/PH14215 last item in the table. If successful, reboot normally and test.
Try this next: did you try to boot to Recovery HD? Hold down option key when you hear the chime and select Recovery HD. Select Disk Utility. Select Macintosh HD and click Repair Disk. Repeat the repair until no errors occur. Once there are no errors, click Repair Permissions and repeat until no errors occur. Reboot normally and test.
Try this last: did you try a single-user mode boot?
Warning: Be extremely careful when doing these steps and double-check your exact typing before you hit enter! If a step does not work, stop immediately and report back with the exact messages please
Boot into single-user mode (hold 'command' and 'S' keys when the chime sounds
At the # prompt type /sbin/fsck -fy and hit enter. It goes through a number of checking stages. At the end it will either say the volume appears to be ok or ***** FILE SYSTEM WAS MODIFIED *****. If it says it was ok, we need to do more things. If it gives ***** FILE SYSTEM WAS MODIFIED *****, redo this step until it says ok.
If step 2 does not even do the check but gives an error, please reply with the exact messages. If step 2 succeeds, report back please
Once that's done you can type reboot to boot normally and reply with status please.

I am trying to install new CAD software, but the computer will not open the ".dmg" file so the installation can begin. H E L P ! ! !

I am trying to install ViaCAD v7.2 for Mac, but when I try to open the ".dmg" file, it will not open, so the installation never begins.

I was trying to find the system specifications ViaCAD v7.2 but wasn't too successful. However I found the App Store has V8.0.2, have you already purchased 7.2? If so perhaps you could request an exchange for a more current version.

My iPhone just turned on after some damage but the brightness will not change and I can't see anything how do I change it.

My iPhone had water damage and I have had it in rice for at least a month. This morning it started to play music and I got so excited. I plugged it up and left it and when I turned it on the brightness was all the way down. So I thought I just left it this way by when I tried to change it my phone said it was all the way up. I would want to use this phone again how do you change the brightness?

Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
Also, plug it in to mains power and let it fully charge.

HT201269 I am trying to transfer data to my iphone but the computer will not come up with the restore from back up prompt, what can I do about this ?

I am trying to put a backup onto my new iphone that may make more sense

The contents of the Music and Videos apps aren't included in a device's backup. If you don't have them on your computer's iTunes library then if they are iTunes purchases then you should be able to copy them back from your old iPad via File > Devices > Transfer Purchases and you can then sync them to your new iPad. If some/all of them are not iTunes purchases and you don't have them on your computer nor on your backup of your library then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991

I just bought an apple macbook online. but the computer will not boot up what so ever. what am I suppose to do? should I just bring it into apple? or call tech support?

Similar Messages

Maybe you are looking for