I just got a new iPhone 5. I tried restore it to my iTunes on my imac and got the message that I needed to upgrade to OS X 6. How do I do this?

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The reset link for the security question will send the email to your rescue email account : http://support.apple.com/kb/HT5312 - that is the email account that you are checking, and you've checked the spam folder on it as well as the inbox, and tried clicking the reset link again ?
If you aren't receivineg the email then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 link above to view your rescue email address to check that it's correct, in case you need to use it in the potential future use

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After upgrading to Lion, I went to open Mail and received the message that it needed to upgrade my Mail database - this may take a few minutes. The bar shows it is about 1/5 along and has been there for over 10 hours. Help!

After upgrading to Lion, I went to open Mail and received the message that it needed to upgrade my Mail database - this may take a few minutes. The bar shows it is about 1/5 along and has been there for over 10 hours.
I tried quitting and starting again but it just jumps back to the same spot.

It is quite large, but I have tried two of the fixes suggested and things now seem to be moving along.
(I was unable to seach properly before which is why I posted the question - it was a bit of a panic)

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M.

I can't play some songs I recently downloaded because when I try to I get the message that I need to authorise my computer but when I try to do this it says I've already authorised this computer.

I downloaded 4 songs at the same time. The first and the last songs in the list play fine. If I try to play the second or third I get the message that I need to authorise this computer. I enter my id and password and it will say I've already authorised 2 out of my 5 computers (I don't know what other one I've authorised) then it will just start playing the last song out of those four.

Delete and redownload them if doing so is free in your country.
(97666)

I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".

I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?

If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information.

Howdy. I've just purchased a new iPhone 4, but my Mac's version of iTunes won't support it. I need to upgrade iTunes to the latest version. But, alas, when I downloaded it, my Mac won't support it. My Mac's details are; 10.4.11 Processor Dual 2 GHz PowerP

Howdy.
I've just purchased a new iPhone 4, but my Mac's version of iTunes won't support it. I need to upgrade iTunes to the latest version. But, alas, when I downloaded it, my Mac won't support it. My Mac's details are; 10.4.11 Processor Dual 2 GHz PowerPC G5. I need to get up to 10.5.
Can I download the higher operating system? If so where from? Or must I buy it from the shops?
Your help would be greatly appreciated.
Andy.

Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
The DVD should look like this
Caution - Leopard does not support classic mode. So, if you currently open OS 9 apps in classic mode, you won't be able to do this if you upgrade to Leopard.
 Cheers, Tom

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

If you made a backup before you restored it you can restore your iPhone from a backup and your game data should be restored. When you connect your iPhone in iTunes you can right click on it in the sidebar and select restore from backup.

I got a new iphone 4 today. I have updated my itunes to the latest update but my itunes won't sync with my iphone. Does anybody know why this might be?

I got a new iphone 4 today. I have updated my itunes to the latest update but my itunes won't sync with my iphone. Does anybody know why this might be?

Also, See Here for Getting Started...
http://www.apple.com/support/iphone/getstarted/
iPhone User Guide

HT4061 my phone broke. i just got a new one. i am trying to backup my old one, but it won't let me because it has a password on it. is there anyway i can go thru this?

my phone broke. i just got a new one. i am trying to backup my old one, but it won't let me because it has a password on it. is there anyway i can go thru this?

If you are using the computer that you normally backup and sync with, it shouldn't be asking for a passcode. If you are not, then you would need to enter it, and I understand that you cannot. There is no way around this requirement, so your only alternative is to use the last backup that you made of the device. Hopefully it wasn't that long ago.

I just get a new iPhone 4s I will like to backup from iCloud but I can not cuz the lattes backup is wiv version 7.1.1

I just get a new iPhone 4s I will like to backup from iCloud but I can not cuz the lattes backup is wiv version 7.1.1

Huevomix wrote:
I just get a new iPhone 4s I will like to backup from iCloud but I can not cuz the lattes backup is wiv version 7.1.1
Update the iPhone 4s to iOS 7.1.1 and then Restore from your iCloud Backup.

HT4623 i have a new iphone 5: to activate it, i am getting the message that i need iphone 10.7. I go to iphone UPDATES, and get the reply: your Iphone 10.63 is upto date...

i have a new iphone 5: to activate it, i am getting the message that i need itunes software 10.7. I go to itunes UPDATES, and get the reply: your itnunes 10.63 is uptodate...

Try this Apple support page.
http://support.apple.com/kb/VI67

I just subscribed to IHome but when it tries to gather information about my music library, I get an error message that my Itunes is not responding and then it shuts down. Has anyone else had this problem?

I just subscribed to IHome but when it tries to gather information about my music library, I get an error message that my Itunes is not responding and then it shuts down. Has anyone else had this problem?

Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue!

I can't sync my Iphone 6plus to Itunes. Ikeep getting the message that this computer is not autherized and go to store and autherrize computer. I do that and get the message that this computer is already autherized, same result after trying again

why do I keep having the problem of authorization. I only have 3 devices authorized when I am allowed 5. I can't sync my I Phone 6 plus on I Tunes. When I try to sync I get the message that this computer is not authorized and I have to go to the store tab and authorize the computer. I do that and then get the message that this computer is already authorized. I try to sync again and get the message that this computer is not authorized and go yo the store tab. It's a never ending story. How do I fix this?

Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H.

I just installed 10.2.2. When I tried to start iTunes, I got the message that Rosetta needed to be installed to open iTunes. It downloaded and installed Rosetta but iTunes will not open and it no longer has the iTunes icon. What do I do now?

I installed iTunes 10.2.2. When I tried to open it, I got the message that iTunes needs to install Rosetta to open. It then appeared to download and and install Rosetta. When I try to open iTunes, the icon bounces but iTunes does not open. The icon has also changed from the usual iTunes icon. What do I do now?

I have a 2010 MBP15 which I do not use as much as my pc. When I do, I check for updates and I believe I updated iTunes to 10.2.2 a week or so ago. Since I still use iTunes primarily on my pc, I didn't bother firing up the updated iTunes on the mac.
Last week, when I actually started iTunes on the mac, I got the message that Rosetta needed to be installed. Like abefighter I stalled. I surfed the net, read this thread to get some hints as to w** was going on.
When I checked the system profile in the mac, I think it showed PowerPC for 'kind.' Surfing the Internet I found out Rosetta was something needed to help applications work on PowerPCs. But wait, since this MBP is an Intel, why would or should it be asking me for some stone-age plug-in that was never mentioned in all the previous updates for iTunes until now? Fyi, the iTunes icon on the dock had changed to what I think is an AppleWorks icon.
So, I assumed that the update that resulted in my mac was corrupted. At first I scoured for 10.2.1, thinking that the last version was a dud, but in vain, nowhere to be found. I gave up and settled for a fresh 10.2.2. I did a casual delete, without touching any of the related personal preference files in my folder and it now which works fine. I'm glad I didn't jump to install Rosetta; I read elsewhere about someone who actually went through with the Rosetta install that resulted unhappily.
Unless the mac in question is a PowerPC, I would doubt the need for Rosetta installation.

I am sharing a apple id acount with my family but when i synced my phone to the computer it erased all of my imformation and put the other phone's imformation on it. I was wondering how I can prevent this from happening?

I am sharing a apple id acount with my family but when I synced my iphone to the computer it erased all of my imformation and put the other phone's imformation on it. I was wondering how I can prevent this from happening?

If the ringtones are on the old device just plug it in and do a transfer of purchases then they will be on the computer to sync to the new device.

I just got a new iPhone 5. I tried restore it to my iTunes on my imac and got the message that I needed to upgrade to OS X 6. How do I do this?

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