I just purchased Adobe Export PDF, but I still cannot convert my .pdf document to Ms. Word. I have a PC

Hello, someone please help me. I don't know why on line tech support is unavailable.
I just purchased Adobe Export PDF in an attempt to be able to export documents from .pdf to Ms. Word. I have a PC. When I open the document in .pdf my name appears in the top right hand corner. When I click on it and select export to Ms. Word, I get nothing. Can someone instruct me on how to do this?

Hi dorisw,
Are you trying to export your files via Reader or the ExportPDF web interface at https://cloud.acrobat.com?
If you're using the web interface, please clear the browser cache, and then log back in to the URL I supplied above. Then, you can follow the steps in this document to convert your files: Getting Started with ExportPDF | Adobe Community
Let us know how it goes!
Best,
Sara

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