I keep receiving emails about my apple account being frozen unless I verify my account details. Is this a hoax?

I keep receiving messages about my Apple account being frozen unless I verify my account details. Is this a scam?

Yes it is, it's a phishing attempt to try and get your account and payment details - iTunes accounts don't get 'frozen', and emails from Apple tend to be personalised (not 'dear customer', 'hello' etc.), and they are written in proper language. If you still have the emails then you could forward them to Apple : [email protected]
Identifying phishing emails : Identifying fraudulent "phishing" email.
Identifying emails from iTunes : Identifying legitimate emails from the iTunes Store.

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I keep receiving emails saying my apple id password has been changed when I havent changed it? Nobody else has access to my emails or can answer my security questions??

I keep receiving emails saying my apple id password has been changed when I havent changed it? Nobody else has access to my emails or can answer my security questions??
I have changed my email password aswell as having to keep changing my apple is password an it keeps changing?

Sounds like you follow good practices.
This has been going around for some time in various forms, a number of users have asked about it and the best advice is if in doubt go doirectly to Apple, not links in the email. Calling Apple or using the Apple site is always the best approach.
A few have even noticed very slight misspellings in the emails, things like Appel instead of Apple...most people don't even notice those.
Anyway, safe computing and have a good day.

I keep receiving emails on my ipad that don't display a message, don't enable me to delete them, and are dated 12/31/69. What is up with this?

I keep receiving emails (about 10 - 14) on my iPad that have no message, don't allow me to delete them in the same way as the other messages I want deleted are deleted, and are dated 12/31/69. Does anyone have this problem? How can I stop the messages? I called Apple Support and they told me iCloud was having a problem. Help!

Hi Kappy,
I've checked your account, and it looks like you have multiple subscriptions. You have two for ExportPDF (one renewing in February, and the other in April). You also have an Adobe PDF Pack subscription, which is the one that renews in March.
Since you have Adobe PDF Pack, you don't need ExportPDF. Would you like me to cancel both of your ExportPDF subscriptions for you?
Best,
Sara

I keep receiving emails telling me that my account is about to be disabled if I don't supply my log in details etc. Phishing or real?

Hi, I wonder if someone can help? I keep receiving emails telling me that my account is about to be disabled if I do not respond within 24 hours because someone has tried to sign in to my apple account. Previously, I have followed instructions and given all my information!!! However, today when I went in to 'verify me' a box came up saying this was probably/possibly a phishing scam. I checked back through my emails, found the previous one, clicked on that and it too came up as a phishing scam this time, however, sadly, that did not happen last time which is why I put in all my info.
What do I do? What will happen to my 'stuff' (apple iPad, iPhone and iPod) if I do not respond in time if it is real?
Help please??
Kate.

Very likely phishing.
Your Apple ID will automatically be disabled if your account password is entered wrongly many times. Apple do not send email as far as I know.

I want to update iCloud account with new apple id but don't know password for old apple id. Plus can no longer receive email at old apple id. How can I delete the current iCloud account on my iPhone if the previously stated conditions exist?

I want to update iCloud account with new apple id but don't know password for old apple id. Plus can no longer receive email at old apple id. How can I delete the current iCloud account on my iPhone if the previously stated conditions exist?

If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I rentedTV episodes,watched/deleted, keep receiving alerts about them ?expiring. This interrupts my streaming of Netflix shows I am watching. I have looked everywhere in my account to find out why it keeps warning

I rented several TV episodes, watched them and deleted them from my iPad but I keep receiving warnings about
The rental period expiring. I have no alerts turned on in my account. These alerts interfere with ability to watch
Netflix movies. I have to keep getting up to restart the movie.

Thank you so much for reaching out and allowing me to help you with this issue. This is indicative of the type of experience we don't want ANY of our customers to have...a negative one. I'd like to address your concerns and give you the opportunity to reach us directly if you have any other questions.
First, I'd like to address the issue with box return. We will happily send you return boxes and labels that include free shipping at no cost but for future reference, and what doesn't appear to have been made clear, you can drop equipment off at any UPS corporate facility and they will ship equipment back to us at no cost to you. If, however, the equipment is taken to a Verizon store, that is where the restocking fee is assessed. I apologize that this was not made clear during the calls in to our center.
As for the issue with the Netflix promo code, those are typically sent after our worry free guarantee ends (14 days) to the email address we have on file for you. In the event that you opted out of receiving emails or did not provide an address, we send it to your home address via snail mail within 30 days of FiOS installation.
I am more than happy to look into this for you and find you a definitive answer as to when you should expect to receive your Netflix promo but in order to do so, I will need to access your account privately. If you would like to go ahead with that, please check your private message box for a chat link to get started.
Thank you and happy holidays,
~Eva

Receiving emails about a newly set up itunes account that does not belong to me (although has my name). The address used in connection with it seems to be in California and the person likes Justin Bieber - what's going on here?

Hi. I am receiving emails about a newly set up itunes account that does not belong to me (although has my name). The address used in connection with it seems to be in California and the person likes Justin Bieber (as I now have a receipt for that purchase). It states that it is billed to store credit. (a) I don't want to receive this person's information and (b) I certainly don't want to somehow be charged for it (although it appears, thus far, that I have not been). What's going on?

i didn't read a lot of your 2nd paragraph, but it seems like the password is the issue, right?
do a true clean install
reboot your machine and hold down command+option+r, you should see a spinning globe - if you don't see the globe or anything that reads internet recovery, shut down and try again
at menu, chose disk utility and once there, find your HD on the left side, select the physical name and erase it as mac journaled
exit disk utlity
at menu, choose install OSX
this time, when it asks for a password just hit continue, it will let you complete without a password
you should be able to get into your laptop, now figure out what password you'll be able to use with your kb issue

Not receiving Email authentication for apple id..

I was helping my mom create and apple id for her all ne Ipad and we are not receiving Email authentication for apple id.. Security question is being answered correctly but said that "The authentication information provided does not match our records. Please verify your personal information and try again"
We have already created to apple ids from 2 different email address and the issue is still the same.
<Email Edited by Host>

Do you have a rescue email address on the account ? If you do then you've checked the inbox and spam folder on that email account as well ? If it's not there either, and you've tried requesting the reset email again, then you could try contacting Support in your country and see if they can re-enable the account for you.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Cannot receive email in my Apple mailbox

I have been using TalkTalk for a few years now and always been able to receive emails into my Apple Macbook Mailbox. Suddenly I can only send emails but not receive them. My iPad works fine and will both send and receive. I am continually receiving the message "Internet Account Preference cannot connect to the account TalkTalk" Anyone any ideas? I have tried to recreate my mailbox but even that didn't work.
Thank you.
W

I have been using TalkTalk for a few years now and always been able to receive emails into my Apple Macbook Mailbox. Suddenly I can only send emails but not receive them. My iPad works fine and will both send and receive. I am continually receiving the message "Internet Account Preference cannot connect to the account TalkTalk" Anyone any ideas? I have tried to recreate my mailbox but even that didn't work.
Thank you.
W

I keep receiving emails regarding my My iphone-4G,

I haven't ever bought an iphone but keep receiving emails asking if i am still having problems with the phone and using the itunes store, it's from someone called yuvaraj who claims to be from itunes customer support and he works tuesday to saturday, i have tried to contact itunes regarding this but cannot seem to get any feed back, has anyone received these emails and are they bogus and if so what to do about them.
Many thanks.

What is the return address of the sender, his email address? Have you bothered to check? Is the email asking for money or personal information? If the email is aklsing for an iTunes user id and password that is a dead giveaway that the email is fraudulent. These are things to check when trying to determine whether an email is legit or not. Screw-ups happen. It's also entirely possible that this is a simple typo and you are getting the emails instead of the intended user. Otherwise just ignore the emails and they will evenutslly stop.

Has anyone in the uk had a preparing for shipment email about there apple watch yet

has anyone in the uk had a preparing for shipment email about there apple watch yet ?

Hang in there Smurf ! Mine only updated 30 mins ago ( not that I was checking. Cough ! Cough! ).

I keep getting emails saying my Apple ID was used to purchase an pal when I didn't make the purchase

I Keep getting emails saying my Apple ID was used to purchase an app in the amount of $xx. I did not make the purchase. I keep dumping these emails into trash as it seems like spam but it's getting annoying. Email appears to be coming from Apple. Any ideas?

If you think it's spam move it to junk instead of trash. Read the article below and report one to Apple.
https://www.apple.com/legal/more-resources/phishing/
[email protected]

I have received email saying my Apple ID has been used to purchase a Camera from AppStore,purchaser was from Poland.I have not purchased such item, am being asked to verify my details/password etc.Is this Junk mail or spam?

Have received email saying my Apple ID has been used to purchase a Camera, the purchase was from Poland. It is asking me to verify me details and change password etc.
This email went into my Junk Mail.
Question is...do I just ignore it or what?

Scam, as in phishing email.
http://www.macintouch.com/readerreports/security/index.html

I keep receiving emails to my iPad saying I have to switch to iCloud,

I keep receiving emails to my iPad saying I have to switch to iCloud, when I try to enter my current email address @me.com it wont accept it, It wants me to create a new one???

If you use MobileMe, move to iCloud because it will be turned off in two days

I keep getting notifications about my Startup Disk being full...please help

I keep getting notifications about my Startup Disk being full, I've gone through and deleted a bunch of files, and burned some big projects to disks and removed them from my laptop, but I still get notifications. Can anyone help me by letting me know which kind of files would be the best to remove, and what folders would be the best to clean up to free up space?? Thanks alot!

If you have external or thumb drive, back up your data and try to install this:
http://www.id-design.com/software/whatsize/
to see what is clogging up your HD.
And delete document files that you don't need.
Also optimize your HD and delete all of cache files using this:
http://www.titanium.free.fr/pgs/english.html
delete application using appdelete:
http://reggie.ashworth.googlepages.com/appdelete
Good Luck.
ps: don't forget to empty the trash.

I keep receiving emails about my apple account being frozen unless I verify my account details. Is this a hoax?

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