I'm really annoyed! I've tried over and over to convert and email my file from pdf to word. this is useless and a waste of $30. I need a refund.

I need to get my refund today, since I probably lost a job opportunity because they need my documents in WORD. Not PDF. This sucks and I want my money back

Hi rivera302014,
I can understand your frustration. I am happy to cancel your subscription and process a refund.
(Can I help you get those documents converted before I do so? If you're comfortable sending them to me, I'll send you a private message with details on how to get them to me. I would happy to convert them and send them back--and delete your files from my system once I do.)
Please let me know how you'd like me to proceed.
Best,
Sara

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I'm really annoyed! I've tried over and over to convert and email my file from pdf to word. this is useless and a waste of $30. I need a refund.

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