I'm trying to update to keynote 09. I've done this but the old keynote icon is still on my dock? and keynote won't open?

I've gone into iTunes. Upgraded my keynote to 09 (ie with the blue icon instead of the brown wooden one) but still the old (brown wooden) icon appears on my dock. When i click on keynotes they won't open? I've got keynote already on my other mac and its paid for so shouldn't i be able to use on my second mac? (I use two macbook airs each day for work. switching between them.

The previous version of Keynote is not deleted when you install the new version. There are serious problems using the new version of Keynote (which is version 6 not 09 as you stated). Best advice until Apple sort these problems is to use version 5 to open existing files and only use version 6 for new presentations.

Similar Messages

I am trying to update my mac to os x snow leopard but the cd won't run on my computer

I am trying to update my mac to os x snow leopard but the cd won't run on my computer. I'm using an external dvd hardrive but I don't see why that would make a difference in wether or not it runs.

Well, that may be the cause of the no install problem, as Snow Leopard does require at least 1gB of RAM. The Apple link below will show how it is installed.
http://support.apple.com/kb/ht1651#link3
The link below is for a highly recommended site to purchase additional RAM.
http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/Macbook_ selector

HT5457 When trying to update software on my iPad2, I don't have the option in General, Settings, Software update! Any ideas?

When trying to update software to ioS5 on my IPad2, I have gone to, Settings, General, but no option appears to update the software. any ideas?

A second generation iPod touch can’t be updated past 4.2.1.
(118283)

I have downloaded the garage band update version 1 to my macbook with osx but the old version of garage band is what boots up, New features are not present.

I have downloaded the new version of Garageband in an update to my new 2014 macbook with osx but it does not open with new features. It si still the original window for the app. Help. I reviewed the updates menu and it says it was installed.

I have the older 6.0.5. Looks like I'm way behind the newer version, and will need to download the 10.0.2. Will I still be able to access all of my own recordings after downloading the new version?
Yes, the newest GarageBand can open the projects from GarageBand 6.0.5.
GarageBand 10.0.2 is very different from GarageBand 6.0.5, it is more like a light version of Logic. It brings new features like drummers and arpeggiators, but dropped other importaant features like podcasts or the sound effect instrument. So you will want to keep both versions installed.
When you upgrade to 10.0.2, the installer will move your current 6.0.5 to a subfolder of Applications. On no account delete it, until you are perfectly happy with the new version. I am still starting my projects in GarageBand 6.0.5, set everything up with the easy to use GB '11 interface, and then add the finishing touches, drummers etc., in GarageBand 10.0.
Note: GarageBand 10.0 is free, but it is not a full version; you will have to make an in-app purchase to get lessons, instruments, loops. With GB '11 still installed, this should be free. See this document: Expanding GarageBand for Mac (v10.0) content with an in-app purchase

HT4623 im trying to update my ipad 2 to ios 4.3 but the update software button isn't there to click on! any ideas please?

I'm trying to upgrade to ios 4.3 on my ipad 2 but it's telling me to tap on general then upgrade software but that upgrade software button isnt there to tap, any ideas plz??

The Settings > General > Software Update option only appears when you have iOS 5+ installed, as you have iOS 4 then you will need to do the update via your computer's iTunes.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (File > Devices > Transfer Purchases if you are on iTunes 11). You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'.
Then start the update by selecting the iPad on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button
Updating to iOS 5+ : http://support.apple.com/kb/HT4972
Your iPad should be updated to iOS 6.0.1 (which is the only version that is 'signed' by Apple), so you will lose the built-in YouTube app and the Maps app will change.

Trying to update CS5 Design Premium, to 15.0.2 but the installation keeps failing. Windows 8.1

This is what I get. Every time.
Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe® InDesign® CS5 7.0.4 update
There was an error downloading this update. Please quit and try again later.
Dreamweaver CS5 11.0.4 Updater
There was an error downloading this update. Please quit and try again later.
Fireworks CS5 11.0.2 Update
There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.
Thanks

manually update, http://www.adobe.com/downloads/updates/

I have changed my e-mail in I-tunes, but when I shall update apps in the IPhone, the old mail adress is still there. Where/how do I change the mailadress in my IPhone?

I have changed my e-mail address in I-Tunes. i have synced my IPhone with I-Tunes, but the old e-mail address still appears in the IPhone when I shell verify my account when I shall update my apps.
Where/how do I get the e-mail address changed in the IPhone?

Tks for answer, but in Settings/Store Í can´t find the way to change the mailaddress! I thought it would be automatically done when I sync with I-Tunes?

After updating to yosemite aperture, pages, keynote and numbers won't open. tried to update via app store and it says apps not authorised on this account. apps were bought with the mac and have never missed an update before so why now?

afyer updating to yosemite aperture, pages, numbers and keynote won't open
i have tried updating them via app store only be told they aren't authorised on this account, they were bought and installed with this mac and there has never been a problem updating before so why now?
this is the fourth time i have had to type this question out. what a terrible lay out for a support section!

this is the fourth time i have had to type this question out. what a terrible lay out for a support section!
You aren't likely to get an answer with that type of attitude. BTW, you are not contacting Apple on these forums. We are all volunteer end users just like you. If you want support, then call AppleCare and you can get one-on-one assistance.

Trying to update my iPhoneWhile 4 to iOs6 it froze on the connect to itunes screen and i needed to do a restore. But it restored my phone to january 2011 even though i just backed my phone up 2 weeks ago.

While trying to update my iPhone 4 to iOs6 it froze on the connect to itunes screen and i needed to do a restore. But it restored my phone to january 2011 even though i just backed my phone to my laptop up 2 weeks ago. I still have all my contacts but i lost a lot of apps and text messages. Is there any way to make it restore to my most recent back up?

I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback.

I am trying to update my time machine backup on time capsule, but time machine keeps trying to create an entirely new backup (evidenced by the 200GB backup size). How can I get time machine to modify my old backup rather than create a new one?

I am trying to update my time machine backup on time capsule, but time machine keeps trying to create an entirely new backup (evidenced by the 200GB backup size). How can I get time machine to modify my old backup rather than create a new one?

It must have found the old backup corrupt.. so you will more than likely have little choice. You can archive off the old backup if it is still useful.
You can also verify it. See A5 http://pondini.org/TM/Troubleshooting.html
He also has some info on this problem. eg C13.

Trying to update my iPhone 5 iOS 6.1.4 to the new iOS 7 and it says my software is up to date.

Trying to update my iPhone 5 iOS 6.1.4 to the new iOS 7 and it says my software is up to date.
Please help. Are the servers just down?

Apple's servers are busy. Check again in a few hours or tomorrow.
(89483)

HT4623 I tried to update my ipad air to IOS 7.1 but it shows error that "The software for the iphone was corrupted during download" How can I fix this problem ?

I tried to update my ipad air from IOS 7.0.4 to 7.1 on iTunes. I clicked download and update, it started to download normally but when download finished iTunes shows error that "The software for the iphone was corrupted during download".
How can I fix this error ?

I had the same problem. In the end I downloaded it manually. Here's the steps assuming you are on a Mac and have an iPad Air (Wifi). If not you can find other restore links here.
In the terminal (it kept failing to download in Safari):
curl http://appldnld.apple.com/iOS7.1/031-4521.20140310.D2Ydl/iPad4,1_7.1_11D167_Rest ore.ipsw >>~/Desktop/iPad4,1_7.1_11D167_Restore.ipsw
Once the file has downloaded, move it to ~/Library/iTunes/iPad Software Updates/
Quit and relaunch iTunes.
Should now work for you.

I'm trying to update my apps on my third generation Ipod but, I'm having some difficulty. I can't update my Ipod of apps via my laptop because it's broken. Itunes keeps saying that my code for my card is wrong. I can't update my apps now. What do I do???

I'm trying to update my apps on my third generation Ipod but, I'm having some difficulty. I can't update my Ipod or apps via my laptop because it's broken. Itunes keeps saying that my security code for my card is wrong. I can't update my apps now or continue to play games. What do I do???

Perhaps this article can be of assistance.
iTunes Store: My credit card's security code or zip code does not match my bank's records
B-rock

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss
how do I find the file and replace it or install it?

I'll reload it tonight when I get home...basically, I bought a new iPhone and downloaded some new medical apps. also had to download an update for iTunes into my mac laptop so I could access iCloud (which was NOT on my prior iTunes software)
When I synched my new iPhone with the newly downloaded iTunes, I registered my iphone and tried to "back it up" to iCloud and the message indicating that "the required file was not found or has a permissions error...." popped up.
How do I correct the permissions error, or...am I able to do this somewhere? Or...how do I find the file that is missing?
Dr. Bob001

I've iPhone 4s, and I am trying to update it to iOS 5.1 I've downloaded the software from iTunes, but when I click to install it, it says: "There was a problem downloading the software for the iPhone 'Donnbjj1's IPhone'. An unknown error occurred (1480)"

I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."

iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

I'm trying to update to keynote 09. I've done this but the old keynote icon is still on my dock? and keynote won't open?

Similar Messages

Maybe you are looking for