I need some customer service - prepaid replacement device

I've spent 2 hours on the phone both Saturday and today. I've called *611, (800) 922-0204, and the specific prepaid number. I can't email anyone because my phone doesn't work and they tell me to call. When I called I got transferred around and nobody could help me, until someone said go to the store. I go to the store and they told me to call. I called and surprise, nobody helps me - I was put on hold for 30 minutes and the original voice came back on asking for my 10 digit mobile number. Now when I call it just says "Sorry we are unable to connect your call" as if I've called too much.
My prepaid mobile device, an iPhone 4s that I purchased maybe a month ago, no longer has a functioning speaker. It is a hardware problem as the two-button reset and factory reset did nothing. I would like to be sent a replacement device as I am well within the 90-day warranty. Can someone please reach out and contact me to help me with this? Don't give me a phone number unless there's going to be a person picking up on the other line please, I can't deal with the machines I know the menus by heart now. I'd love for someone to call me and help me deal with this.
Thanks

I hate to be the bearer of bad news, but this is primarily a customer-to-customer forum.  Verizon reps do sometimes respond, but when they do, it's often days after a post is left, and they only respond to threads marked as a question ... this one isn't.  And if you post in a new thread to mark it as a question, that's against the forum's Terms of Service.  Also, the reps rarely respond to pre-paid questions, they usually just refer folks to the prepaid Customer Service number. 
Have you tried taking the phone to wherever you bought it from and discuss the issue with them?  I don't know if it'd be different for a pre-paid phone or not, but I've heard/read that people get good results when they take their Apple phones to Apple when they have issues ... maybe you could at least call your nearest Genius Bar?
You also might try this:
Re: I was sent the 8 GB instead of the 16 GB, I paid with PREPAID, and no one can admit a mistake, no department take to…

Similar Messages

  • Trying to cancel my membership..need a customer service phone number

    trying to cancel my membership..need a customer service phone number

    Hi NortherLights56,
    Please see the link below to cancel membership:
    Cancel your membership or subscription | Creative Cloud
    You may see the below mentioned link to contact Customer/Chat support:
    http://www.adobe.com/support/download-install/supportinfo/
    Let us know if this helps,
    Regards
    Gurleen Kaur

  • I need Skype Customer Service and there is none. I...

    I am having issues with my Skype account(s).
    I need to speak to someone in customer service. This is not a do it yourself tech issue.
    There is no customer service.
    Only this forum.
    I'm so frustrated with Skype right now.
    For having **bleep**ed up programming which caused the glitches in the first place.
    And for failing to have an adequate remedy.

    here are possible more detailed instructions;
    http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • How about some customer service?

    Absolutely love how the negative post gets ignored by Verizon and only gets replies from customers or others on the site. Well ... I will not just lay down ... Where my experience has probably made it to where I will not go to Verizon ... I would hope they would correct their mistake so that others do not go through this. I know I am not the only one that has had this happen ... and not the first to complain ... I will not stop until the issue is addressed appropriately. I have attempted to call again ... was promised a call back again ... still nothing ... Should be used to this by now. I have only had one person from Verizon reach out to me - not even sure it was on behalf of Verizon cause they were absolutely appalled by what happened. However, they only offered to re-run credit ... No I am not approving my credit to be run again - this needs to be handled off of what has already happened! Where is that EXCELLENT customer service that I was told about in my first chat ... I still have not received it! ... There is a reason I went with chat ... to have what I was told in writing cause I know how sales people can be so I wanted what I was told in writing. That way if something went wrong I had the proof of what I was told instead of it being in a he said/she said situation. 

    whatwillbwillb wrote:
    Absolutely love how the negative post gets ignored by Verizon and only gets replies from customers or others on the site.
    This is a customer-to-customer site. Not a customer-to-Verizon-Rep site.
    The Verizon workers on here are moderators and they do just that - moderate the posts that need it. Personal information, cursing, inappropriate things, etc. That's what they do.
    When you post on this site, you are posting to Verizon customers, not workers.

  • HOW can I get some customer service??!!

    Seriously... I know Adobe are supposed to industry leaders in software, but their customer service is among the worst I have ever encountered.
    All I am trying to do is have someone tell me why my order was cancelled, why no one told me it was cancelled and why when I tried to place the same order the price had gone up by £200.
    I have tried four customer live chats - two didn't understand what I was trying to ask, the other two seemed to get it but didn't do anything/ 'weren't able to help' because they worked for the wrong department and couldn't tell me which department might help.
    I have tried emailing customer services. I got one reply where they said they considered my case closed, one reply where the person insinuated I was stupid and had been lookign at the wrong product page (I hadn't) and three times since I have emailed the same address and my emails have bounced back. When I mentioend this to a live chat person, she said it was because 'emails usually don't work if you use an IE browser'. Despite the fact they had worked previously, I sent an email from Chrome - and still it bounced back.
    I have tried clicking on the support portal and I get an error message. I have even private messaged an Adobe employee through the forums and begged for help - nothing.
    If the email address [email protected] isn't working, how the hell do I get in touch with ANYONE who knows what they're talking about?! And why is it so difficult to get any kind of service from this company?!
    Please - if anyone can help me, I'd be so grateful. This is driving me mad. I was prepared to give this company thousands of pounds worth of business, and it's actually impossible to get any information from them at all...

    The only way Adobe can demonstrate to its customers that it does care is by opening a dedicated forum (called Customer Care) where people can post their problems regarding payments and accounts related.  That forum should only be answered by Adobe Staff (Not even glorified MVPs should be allowed on that forum).  People can read the forums but solutions should come from Adobe staff with real names and proper contact details (not some made up names).  The solutions should be provided within 24 hours (excluding weekends and public holidays) or at least the customer should be contacted via PM or e-mail within this time framework.
    Anything less should simply be not acceptable.
    This is Professional Pirate speaking here.

  • Need Real Customer Service

    I am writing this letter in hope that there is wish for you to continue business with me. My family and friends have used Verizon for years and really enjoyed the service. However, as of late the customer service and helping the customer has gone to the wayside.
    I have contacted three different representatives about upgrading my wife’s phone because it is slow and doesn’t perform as it should. The reps always pushed the Edge program and wouldn’t allow for us to upgrade to a phone a little early even though we’ve both been loyal customers who always pay on time. One rep was going to allow us to upgrade to a very low end smartphone but it probably wouldn’t have helped us any. I even had one rep say they could help me cancel the service but couldn’t help us upgrade. I also tried to get the Samsung S5 BOGO deal and they wouldn’t let me get that because I was 1 month early and had to do the Edge program.
    Why can someone off of the street get a good deal on a new phone, but a loyal customer with real phone issues can’t upgrade a month early? Why is it that different representatives have different answers and none of them can help?
    I used to have no issues with Verizon as the customer service was good and they worked with me. Now we have upgrade fees and less than courteous representatives who apparently have no management and can’t help anyone.
    I have been loyal and paid on time for almost 10 years. Now, I am highly considering leaving Verizon because I am not valued as a customer and they refuse to work with me. It’s a shame that loyalty is not valued at Verizon or many other places any more.
    I hope someone is willing to help me resolve the issues and win me back as a customer, otherwise, I will have to find a better cell phone company.
    All we want is two decent phones and not to up our monthly bill.
    Thanks,
    >>Personal information removed to comply with the Verizon Wireless Terms of Service<<
    Message was edited by: Verizon Moderator

    radeonator2048 wrote:
    I am writing this letter in hope that there is wish for you to continue business with me. My family and friends have used Verizon for years and really enjoyed the service. However, as of late the customer service and helping the customer has gone to the wayside.
    I have contacted three different representatives about upgrading my wife’s phone because it is slow and doesn’t perform as it should. The reps always pushed the Edge program and wouldn’t allow for us to upgrade to a phone a little early even though we’ve both been loyal customers who always pay on time. One rep was going to allow us to upgrade to a very low end smartphone but it probably wouldn’t have helped us any. I even had one rep say they could help me cancel the service but couldn’t help us upgrade. I also tried to get the Samsung S5 BOGO deal and they wouldn’t let me get that because I was 1 month early and had to do the Edge program.
    Why can someone off of the street get a good deal on a new phone, but a loyal customer with real phone issues can’t upgrade a month early?Is that not what you did when you started your service? Why is it that different representatives have different answers and none of them can help?
    I used to have no issues with Verizon as the customer service was good and they worked with me. Now we have upgrade fees and less than courteous representatives who apparently have no management and can’t help anyone.
    I have been loyal and paid on time for almost 10 years. Now, I am highly considering leaving Verizon because I am not valued as a customer and they refuse to work with me. It’s a shame that loyalty is not valued at Verizon or many other places any more.
    I hope someone is willing to help me resolve the issues and win me back as a customer, otherwise, I will have to find a better cell phone company.
    All we want is two decent phones and not to up our monthly bill.
    Thanks,
    >>Personal information removed to comply with the Verizon Wireless Terms of Service<<
    Message was edited by: Verizon Moderator

  • I just want to cancel my membership and they send me to some customer service page and ask weird qs-what's going on????

    Please let me know how can I cancel my membership easy and fast??? I don't need it anymore and I don't want my 30$ going to waist!

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    or
    This is an open forum, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • ADF FACES (10.1.3)---How to create custom service methods?

    Hi,
    I need to put some custom service method in my ADF Faces App. Tried the ways for 9.0.5 but in 10.1.3, there is no Data Action (Servlet, I believe). I was able to expose the method to the client interface, which means I can see the method in the Data Control Palette. When I try to add it to a JSP, it appeas to be either a link or a button.
    Can I bind service methods to a submit button? How to do it? Thank you so much for the help.
    Annie

    hi,
    first of all thank you vry much.its nice to see yours replies.Actually,that was my first post. Well, i got your steps.But still m having a some doubts.
    i'l tell u the scenario.
    i'm using one java class object called CD as complex datatype.i have created ths in separete class from my main class whc i m gng to expose as web service.
    Ths CD complex type has three elements(Basic datatypes)
    label(string),artist(string),price(int)
    i have created xsd file for ths CD data type as u told.
    Now While creating Web Service from java class,in third step of custom mapping
    it asks for three things.
    First is Java class
    (Whc one i should specify...My main java class whc contains methods
    or whc contains jst defination for CD type)
    Second thing is XML qualified name - here i'l specify my schema whc i created
    and Wht is tht third thing
    Serializer Class ????
    Thank you vry much.
    -mishit

  • Custom Service in UCM 11g - Can't find proper .jar files

    Hi,
    I'm trying to migrate some custom services I created in 10gr3 into the new 11g platform. The services contain some custom java methods that I'd compiled for the older version using the server\shared\classes\server.zip package.
    It seems that the structure of the new UCM has changed somewhat - I've found a package in 11g at ucm\cs\weblayout\common\idcapplet.jar which looks to contain some of the classes, but not all of them. Specifically, it doesn't have the not the intradoc.server or intadoc.provider packages that I need to extend the Service and ServiceHandler classes.
    Does anyone know where these packages are kept in 11g, or if they even still exist in the new architecture?
    Sorry if I've missed some key information, feel free to ask. Thanks in advance!

    Hi
    I think there is a jar file with name IdcServer.jar that shows up as being loaded right at the beginning of CS startup for 11g and I guess this is the file that contains all the classes needed for CS . I am not sure about this but it seems to be the one that you are looking out for .
    Let me know if that is the case.
    Thanks
    Srinath

  • Customer Service Complaint

    Unfortunately, this is an on-going saga which was started under a previous post under 'Warranty Issues'. After removing a USB 3.0 plug from one of the two USB 3.0 ports on the PC, the inserts within the port came out with the plug. I tried to insert a different USB 3.0 plug into the other port and it wouldn't go in. So I had effectively lost USB 3.0 connectivity. The PC was collected under warranty and I received an an e-mail stating it was being repaired. I then receive an e-mail a week later advising me that the PC will not be repaired and referred me to their web site for further information. Their web site advised there was no further information? After calling their support line they advised that the HP warranty would not cover this issue because its classed as 'Accidental Damage' as I had removed the USB 3.0 plug (?) they therefore refused to repair the PC and cancelled the warranty! After being referred to a support manager, I was then advised that they will repair the port but the PC will have to be returned to me so that I can call HP Support for it to be collected again! This would indicate that I would have to have further time off work to wait for their courier service i.e. making a total of 4 days. This cost, together with the cost of the extended warranty negates any benefit of a warranty and makes the PC a 'disposable item' i.e. its not worth repairing it. I decided to cut my costs and asked for the PC to be returned. I have since heard nothing.... Today, I just happened to be at home and the door bell went, it was the PC being returned, no warning, no e-mail advising me that it has been dispatched...nothing. If I had not been at home for that minute, the courier would have taken it away and the saga would have continued. When I first raised this issue in this forum, I received a message indicating that my warranty concerns had been raised with Customer Services in California and was asked to send details to a specific person. I have heard nothing back from anybody. The issues that have occured with HP Customer Services are: 1) Are customers aware that if they insert anything into a PC port, any resulting damage on its removal is not covered by warranty?2) Any such damage is declared 'Accidental Damage' and HP will automatically cancel any warranty.3) Customer Services do not update their customers on the repair progress of their equipment.4) Customer Services do not communicate with their customers to advise them when their equipment is being returned. It may be of interest to HP that its their customers that drive their business as without customers they would not have a business hence the need for Customer Services. If Customer Services do not support their customers, this also applies. I look forward to hearing of any other similar problems.  

    Hi  ,
    I have sent a follow up regarding your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact after the holiday. Additionally, keep in mind not to publically post ( serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Regards,
    George

  • VOD doesn't work properly and customer service sucks!!!

    I contacted Verizon on 5/2 about my problem. I was told there was an outage and it would be fixed within 24 hours. 36 hours have come and gone and still no resolution to my problem, so I call back and I am told it will be another 12 hours or so until the problem is fixed. They tell me there is an outage but when I looked up to see if there were any outages in my area, there were none. Now I feel I have been lied to. I pay good money for the extreme HD package that I cannot fully utilize and no mention of any compensation has been brought up. This is not the first time I have been lied to by customer service. I gave up my Verizon service once due to very poor customer service and went with Bright House whose customer service is far superior to that of Verizon but their product, unfortunately, is inferior. I guess if your product is "the best" around, who needs great customer service. I wonder if Direct TV is any good. Once they get ya into a contract customer service goes downhill.

    Hi chucky,
    To be honest your posting is not easy to understand and one information I miss like your operating system.
    Theoretically it could be a software problem, maybe a virus or something else so it doesnt make a difference how many programs you have installed.
    Satellite M500 doesnt seems to be a European model so I dont know how HDD recovery works exactly but let me give you a word of advice: Just take your Toshiba recovery disk. This disk contains an image for factory settings and with these settings everything should work properly.
    In my opinion if you get the advice for restoring factory settings from Toshiba ASP, you should do this! ;)

  • Custom Service for Startup classes in SAP Netweaver

    Hi All,
    Can any one please let me know for some custom service in Java which can be used in place of startup class? I want to use it to start the RoleListener which will be registered in the RoleFactory of UMFactory?
    Regards,
    Smriti.

    Hello
    maybe a ServletContextListener could help you
    see [http://java.sun.com/j2ee/1.4/docs/api/javax/servlet/ServletContextListener.html] and google for ServletContextListener
    regards franz
    reward points if useful

  • BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

    After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired.  It seems like a classic bait and switch.  Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.  
    So, I call customer service.  I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me.  So I ask for a supervisor.   And I get someone who says "I don't know" and has no answers except that this is the way it is.  To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone.  When asked why the rep didn't know that, yes, another "I don't know".  
    As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable.  As they say, vote with your feet, I will be exploring other stores to spend my money at.  A website that says something is available, and then isn't, simply is bad business.  And customer service who can only say "I don't know" isn't really customer service at all.   
    A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened.  Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy.  I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.  

    Hello User269123,
    I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
    Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
    Thank you for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • How can I get some help with Verizon's customer service?

    I want to preface this by stating that this is the first time in the 10 years in which I've been a Verizon wireless customer, that I've had a problem that cannot be resolved to my satisfaction.  My issue started with a Verizon Wireless Stores in Bethlehem, PA.  I asked one of the sales clerks for some assistance (which I now regret).  My question to her was that I simply wanted to be able to connect my home laptop computer to the internet data on my mobile plan. Without even discussing the different options, I was "told" I needed to purchase a Mobile Hotspot Device (for $69.99, but just $20 after rebate!).  I told the clerk I didn't want to have to pay an additional bill every month and didn't want something that wasn't absolutely necessary.  She neglected to give me the more costly details, like the fact that it would require a 2 year contract on the device, and it would also cost me an additional $20 per month.  She knew I wasn't really sure what the most cost-effective option was, so I trusted her knowledge.  I even had my husband speak to her over the phone about the device, since he's more savvy about technology than I am.  The clerk spoke with him the entire time she completed my transaction, and when she rang the sale up, she did not have me sign anything.  She handed me the receipts, and told me I had 14 days to decide If I wanted to keep the device.  When I got home and tried to use it, it would not connect to my computer.  I took it to a local Verizon store on my lunch break one day and they looked into the transaction.  They told me it was never put on my account; it was charged to someone else's account in error.  I had to go back to the store where I originally purchased it.  I wasn't able to get back to the original store right away, but I made sure to get there by the 14th day.  It took two store managers to look at my account and figure out the error.  They fixed it, but no one apologized to me for the inconvenience; they simply told me they could activate the device for me, or if I didn't want it any more, they would take it back (minus the $35 restocking fee). I took issue with the restock fee, because the store made the error by not giving me the full information at time of purchase, and then not charging it to my account so that I could try it out for 14 days.  I was very upset that the manager refused to remove the restocking fee due to "policy" and that I "signed a contract" and I had to pay it.  I argued that she should make an exception in this case, because I was inconvenienced.  I told her if she valued my future business at her store, she would reconsider.  She refused to budge and told me that I didn't need to shop in her store any more.  I thought that was quite rude and insulting. So, I took all of my original receipts, along with the receipt that indicated that she refunded the $69.99 plus tax (minus the $35 restock fee).  I left the store quite upset, but figured there wasn't much else I could say to her. Meanwhile, it's days later and my bill still shows the entire amount of $74 for the mobile hot spot device still on there.  There is no credit for the return at all.  I called customer service on my lunch break yesterday, and was on the phone for 45 min with a "Kendra R" to no avail.  The entire call, she kept putting me on hold, and my bill was still not straightened out. When I asked to speak with a supervisor or manager, she said there was no one else available.  Later that afternoon, I got an automated call (that left a voice message) from Verizon Customer Service to do a survey on my customer service experience.  I did the survey and explained that my problem was not resolved and I would like a call back.  No one has called me back yet, and I am stuck with no resolution to my problem.  Now the Verizon store has the device back, and I still have the entire amount for it on my bill.  Can you help me please?

    Nope, it was a Verizon Wireless Store.  I went in there in the first place because I trusted the Company for their professionalism, but I've been let down badly.  I posted my story on here because I'm hoping to be able to get the attention of someone from Customer Service.  It seems like the only way you can actually speak with a live person who knows what they are doing, is when you stop paying your bill on time.  After you pay your bill, they transfer you to a poorly trained "rep" that has no authority to handle anything important. I'm actually a pretty patient person, but when it takes someone over 45 min mostly just to keep me on hold, and then tell me they can't help me, I'm not really impressed with their idea of customer service.

  • We need a new section entitled:  Issues With Apple Customer Service

    "This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
    If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
    Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
    To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
    I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
    On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
    After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
    On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
    11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
    11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
    Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
    However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
    Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
    I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

    It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
    Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
    If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
    A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
    One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
    If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
    In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
    I sympathize with your problems, and I hope that you are able to get them resolved soon.
    Good luck!

Maybe you are looking for