I need to have someone form tech support please.

My phone is not working. I have tried turning off and on. I looked online how to remove the battery but there is no instruction to be found anywhere. Every place I go to they keep telling me to call tech support. If I was able to call tech support then I would not be complaining about my phone not working, would I?

I'm assuming you have a phone with a non-removable battery? You can try holding both volume buttons and pressing power, this will do the same thing as a battery pull. A little more insight into what is wrong with your phone (as well as which phone you have) may help get you a solution.

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Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support

I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.

Replied to private message with all information including name, address, phone number and account number. Thank you.

I need to talk with someone at Adobe regarding the Reader program. I need a phone number for tech support.

Does anyone have a phone number for Adobe Reader Tech Support?

Have you purchased anything? There is no free tech support for free products. Let us know so we can either direct you, or help with a question that tech support isn't available for.

I need a phone number for tech support.

Can not locate the phone number for tech support. Have used it before.

I think Adobe doesn't want you to call them ...
You can chat (possibly with someone in India): http://helpx.adobe.com/contact.html
Notice that they really want you to get all your help in the forums (here). You might give your issue a try in this forum. I've received very competent help in Adobe's forums, but alas, that isn't always the case either ...
Good luck.

How do I speak with someone from tech support for a issue??????

I have tried many times to download the correct software for my HP OfficeJet 7410 printer. I always get a error message. "THE SYSTEM CAN NOT FIND THE FILE SPECIFIED". ("C:\Users\R61\AppData\Local\Temp\7z611S7\Setup\..\Setup\Blocksysus...) What is that???. Their wesite is of no value to help me. In frustration, then I tried to buy the driver software. Again, they could not help. I used to be able to print. Using their website, I was able to test print and test scan. All is well with that, so why can I not print? I have two other computers that are connected and print fine. My laptop will not print. It used too. Why are my downloads of the correct software not allowing the install of software?

JDMAN
The problem is likely one having to do with a previous installation failure or a minor corruption - a misplaced instruction, a bad link, something in the File System on the computer that is not where it belongs.
Regardless, the issue is not likely the fault of the Full Feature Software. That does not mean the computer is bad, it means that there is situation present on the computer that the normal installation program cannot handle. Programs are smart, but there is a limit to what can be done during a standard installation.
You can certainly call HP:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
====================================================
You can, if you like, take a look at the following Post:
From pcwizard for Windows 7
Solved - Install Error "The system cannot find the file specified" (hpzprl40.exe)
The solution likely fits your situation. Do understand that where the Post suggests the member install the Full Feature Software, that you would install / work with the Full Feature Software for your printer:
HP Officejet 7410 All-in-One Printer Drivers
The entire Post is lengthy; contains much in the way of repeated content, does not always stick the the subject at hand, and also contains some devisive comments that, frankly add nothing to the constructive solution. You may take away from it as much or as little as you feel is useful for your situation.
One of the last entries in that lengthy regale regards Windows 8.x -- the contents might be useful to Forum members running Windows 8.x:
Printer Installation in Windows 8.1: 'System cannot find file specified' Message
NOTE from JonW: In addition to the details in this document I would recommend TURNING OFF REALTIME SCANNING when you have MCAFFEE LIVESAFE 2014 installed.
=======================================================
Option - Install from the Device Manager
This is an alternate method to install the Driver that may be useful under some conditions. In the context of this overall procedure, it is necessary to have at least downloaded the software from the Printer’s support pages (so that the software package is located somewhere on the computer).
Control Panel > icons > Device Manager > Imaging Devices >
Right-Click on your Printer >
Update Driver Software > Browse my computer for driver software >
Let me pick from a list of device drivers on my system >
If applicable: Select the proper device Version from the list > Next
You may be presented with a prompt asking permission to install the Driver:
Select Install to continue
Restart / Reboot the computer and log in
=======================================================
I am not a Printer Expert.
I hope this helps.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Is there someone in tech support with a clue?

I've made a half dozen calls to tech support over the past few months regarding my My Best Buy account. I can't link it to my BestBuy.com account. The system recognizes that they SHOULD be linked, but every time I try to link them, I get an error message telling me it can't link to my BestBuy.com account and to call the tech support line. I do that, spend an hour on the phone while they monkey with my account, can't fix it either, then tell me they have to escalate it and it should take about 10 days to fix it. The next day or two I get 20-30 emails telling me the changes to my account that I requested have been made, but I still can't link my accounts, and ultimately nothing gets resolved. Is there nobody at BestBuy that is a competent Sysadmin or DBA that can do basic account maintenance? I've been getting jerked around for 6 months; why is this so hard for you guys? I asked if they could just blow everything out and give me all new BB.com and MyBB accounts so I could just link those, and they told me they couldn't do it without me losing my Elite Plus status and all my points. Really? Is it really that hard? Now they have successfully "fixed" it so that I can't even log into my My Bestbuy (who came up with My BestBuy anyway? How dumb does it sound to say "My My BestBuy account?). I get an error message now telling me my username and password are correct, but my information cannot be accessed. Seriously, for a company that sells "tech" to be so technically or technologically challenged is pretty sad, don't you think?

Hello twbaisch,
Thank you for reaching out to us on the forum. I am terribly sorry to hear that you might be having a difficult time linking your BestBuy.com and My Best Buy™ accounts, which should be a fairly simple process. If you have been trying to link your accounts for the past few months, then there is no doubting why you may feel frustrated. We should be able to figure out the problem within a reasonable time frame and link your accounts.
With that being said, I am going to send you a private message so that I can go over your accounts with you and see if we can get this all figured out. To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
I look forward to speaking with you.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Help needed..no help from tech support... V04/Line...

hi..
i'm looking for some help as i'm getting absolutely none from so called technical support..
long story short, my home hub's broadband light started to flash orange last wednesday night so i called the helpline and was told there was a fault on my line... it all actually started when i tried to watch an on demand programme and got a "V04" error... now bearing in mind i've had BT Vision for about 6 months and the only time I had V04 was when i first started and "quality of service" wasn't on my line...
anyway...
the fault got fixed but i couldn't watch on demand still....V04 was still coming up... i was told by tech support that i had to wait for my broadband to get up to full speed again as the fault had essentially reset it and wouldn't take more than 48 hours...here i am 72 hours later and i still cannot access on demand and my broadband speed is still less than 1mb and now they're trying to fob me off saying thats my max speed despite me being a Vision customer for 6 months with no issue!!
can anyone offer any advice on what to do next?? i feel i've taken it as far as i can with BT Tech Support

The speedtester is at http://speedtester.bt.com/
Just follow the instructions, enter your phone number and click the GO button. It will take a few minutes. When it's done there will be some text telling you the speed at which your router is sync'd to the exchange and it will also tell you the IP profile value.
A speed test during my problem period included this text;
   Download speed achieved during the test was - 902 Kbps
   For your connection the acceptable range of speeds is 200 - 1000 Kbps
   Additional Information
   Your DSL Connection Rate: 6775 Kbps(DOWN-STREAM), 1107 Kbps(UP-STREAM)
   IP Profile for your line is - 1000 Kbps
So my understanding is that I was connected to the exchange at 6775 Kbps but my download speed was limited to 1000 Kbps by the IP profile. I left the hub switched on for three days and after being continuously connected at 6775 with no disconnections the IP profile value increased to 5000 Kbps and Vision VOD started working again.
If you see a DSL connection rate of only (say) 1100 Kbps then that's not good In this situation I'd personally try rebooting the hub to see if it re-syncs at a higher speed but some people may say this is a bad thing to do (another disconnect event). However if you see a high connection rate but a low IP profile then the profile is capping you. In this case delve deeper into the hub information (Advanced -> Status -> ADSL Line -> Details) and see how long the connection has been establshed, i.e. does it keep disconnecting. If it's stable then the IP value should increase after the three days. If the hub has already been sync'd at a high speed for three days then the IP profile may be stuck, or there may be other things going on such as line noise. The broadband people should be able to connect to your hub to perform tests on such things, but my experience was that they wanted to wait the three days first to see if it would sort itself out.
Hope this helps.

Apple Tech Support, Please Help

About a month and a half ago my 20g black and white screen iPod decided to stop connecting with my computer, and then stopped working all together. On december 7th I sent in the repair request, Apple told me that my warranty was up and it would cost 380$ for repairs, or I could fax a proof of purchase into them. On december 11th I went to the place I bought it at and got them to print off the proof of purchase (my warranty was still good for another year.) On december 18th I faxed the proof of purchase to the number supplied by apple. It is now January and the status of my repair still says "Pending on review of proof of purchase." It has been more than a month and i have gotten no word form apple yet. Has anyone been in this situation before?
Thanks
Josh
PC Windows XP Pro

I had (and still have) the exact same problem with the exact same system. Do NOT call 1-800-MY-APPLE unless you want it to count as your ONE free technical call. I myself can not call this number, because after that one free call, I don't feel like spending $60 to talk to tech support
I don't really know what to do, personally. My hope is that somebody else will know what to do, because I too am in desperation; I haven't had my iPod nearly as long (or for as long) as you.
Won't somebody please think of the Children?! (US?!)

New iPad Verizon Hotspot Failure/Solution - Tech Support Please Verify

Potential Problem:
Upon initiating the New iPad's Verizon Hotspot, other devices initially see the iPad's SSID, then you receive an "Unable to join..." message and/or the SSID disappears, never to be seen by devices that you are attempting to connect to the iPad.
Apparent Cause:
The characters used to name your iPad are the default, unchangeable characters used to name your iPad's Verizon Hotspot's SSID (the network name).
You cannot change the SSID, unless you change the name of your iPad.
Apparently, when it comes to naming the SSID, certain characters, maybe including spaces, are not allowed and subsequently corrupt any connection.
In my case, my iPad's name, and therefore it's SSID had a space and an apostrophe in it, one or both of which (probably the apostrophe), would not allow proper broadcasting of the SSID and the connection to the hotspot.
Preliminary Solution:
ename your iPad using alphanumeric characters without spaces or special characters; stick with letters and numbers.
To rename your iPad, connect it to iTunes, and before doing anything, allow it to sync.
Then, with the iPad's name showing in the left-hand column of iTunes, double click it's name, which will allow you to rename the iPad.
Reboot the iPad, and hopefully, the hotspot SSID, which is your iPad's new name, will reappear among the visible networks on your other wireless devices.
Apple Tech Support should verify this problem/solution, then provide guidance as to allowable naming conventions that won't trip up the hotspot.

Having the same issue...
After I get the "unable to join" message on my laptop, I turn off, then back on the Person Hotspot and then the second attempt to join from my laptop works...
I did rename my ipad, however i didn't use special characters or spaces... maybe just renaming is causing problems?
It's stupid that you can't use your own sid!
I really hate these crazy issues. Why can't it just work!

Have already had tech support regarding this issue but hasnt helped/itunes will not recognize ipod but computer will offer to open camera

Need help please!!
I cannot get my sons ipod to be recognized on itunes however the computer will acknowledge the camera to open for pictures.
Have already spent hours w/ support and they cannot resolve problem.

Hi hickorymom,
Try this solution from an earlier post:
Did you already try to disable the camera notification in Windows? http://support.apple.com/kb/TS1500
Hope this works!
Cheers,
GB

Need to have a form to enter data and then send data to database

I'm looking for assistance with a form created; the end user will complete the form and then press the submit button to email it. Next I need to import that data to either a database or excel spreadsheet.

If you are looking for a consultant with expertise in Adobe products, may I suggest the Partner Finder at
http://partners.adobe.com/public/partnerfinder/dev/show_find_by_service.do

Need to have iPad Safari browser support

OK I know this is hard to do, but I have a site that is redering badly only on the iPad Safari Browser. It works perfectly in all other browsers on all other platforms. Any way to get this support?

This is very difficult to do. To solve this problem would require one of the following, each of which has it's own set of problems.
Run the content on emulators/simulators on our servers. Far from ideal since inevitably the emulators will be different from the actual browser on the device and our discussions with users indicate this is not acceptable.
Actually host multiple iPads with custom software/hardware modifications to allow us to control them and capture screenshots to return to the BrowserLab client software. This is a very expensive solution for us since it would require constant replacement of expensive mobile devices.
So, unfortunately, no. BrowserLab does not currently support testing on any mobile devices, sorry.
Mark

What changes are needed to have iDS 5.1 support SHA instead of SSHA as the default ?

We have an application that ONLY supports SHA passwords
and when we upgraded from iDS 4.16 to iDS 5.1 it doesnt
work any more. Looking further, iDS 4.16 supported SHA
as the default for password storage and iDS 5.1 supports the more secure SSHA as its default.
Is there a way that we can specify what accounts use
SHA versus SSHA ? If not, how do you configure iDS 5.1
to support SHA as its default ?

Hello, I read your response and I have a slightly different problem. I have set up a LDAP on Iplanet 5.1 and imported users from our old 4.x directory. When I did this everyone was added with their existing SHA hashed password.
Now any new users that we have been adding have been loaded to the directory whit an SSHA hased password. This has caused a problem with some of our applications that require an SHA hashed password.
I know where I can reset the default password hashing for the LDAP, but is there a way I can convert the passwords for the few hundred users that we entered before figuring this out from the SSHA hashed password to the SHA hashed password? I tried to do this via an LDIF import and when the LDIF file contained a userpassword value that began with {SSHA}, that is the way it was imported.
Is there a way to have the IPlanet LDAP do this? Or write a simple program to do this? We don't want to have each one of these users have to enter a new password and then have the LDAP server encrypt it, we would rather just take the existing SSHA hashed password and convert it to an SHA hashed password. Is this possible?
Any help would be greatly appreciated.
Thanks

Need a number for live tech support in USA for Linksys

If anyone has a number, pleae share .[email protected]

They used to post a number. What I'm seeing now is more of a process, where you give your router model and all. If it gets you to the right person faster, that would be great: http://www.linksys.com/nz/support/precall

Surface Pro 3, Project Siena Apps, Need CSS for that form factor ASAP please

Now that the Surface Pro 3 is out, I really don't like the black bars that appear above and below Project Siena Apps.
I don't know enough to figure out how *I* can edit the CSS which currently states:
#publishedCanvas {
    /* TASK: 73670: Add support for different form factors. */
    width: 1366px;
    height: 768px;
    background-color: transparent;
but I'd like the code I should use (at my own risk, I know) to fix the CSS for all my apps.
Please, MS folks or anyone?
-- Barb Bowman

Now that the Surface Pro 3 is out, I really don't like the black bars that appear above and below Project Siena Apps.
I don't know enough to figure out how *I* can edit the CSS which currently states:
#publishedCanvas {
    /* TASK: 73670: Add support for different form factors. */
    width: 1366px;
    height: 768px;
    background-color: transparent;
but I'd like the code I should use (at my own risk, I know) to fix the CSS for all my apps.
Please, MS folks or anyone?
-- Barb Bowman

I need to have someone form tech support please.

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