Is there someone in tech support with a clue?

I've made a half dozen calls to tech support over the past few months regarding my My Best Buy account. I can't link it to my BestBuy.com account. The system recognizes that they SHOULD be linked, but every time I try to link them, I get an error message telling me it can't link to my BestBuy.com account and to call the tech support line. I do that, spend an hour on the phone while they monkey with my account, can't fix it either, then tell me they have to escalate it and it should take about 10 days to fix it. The next day or two I get 20-30 emails telling me the changes to my account that I requested have been made, but I still can't link my accounts, and ultimately nothing gets resolved. Is there nobody at BestBuy that is a competent Sysadmin or DBA that can do basic account maintenance? I've been getting jerked around for 6 months; why is this so hard for you guys? I asked if they could just blow everything out and give me all new BB.com and MyBB accounts so I could just link those, and they told me they couldn't do it without me losing my Elite Plus status and all my points. Really? Is it really that hard? Now they have successfully "fixed" it so that I can't even log into my My Bestbuy (who came up with My BestBuy anyway? How dumb does it sound to say "My My BestBuy account?). I get an error message now telling me my username and password are correct, but my information cannot be accessed. Seriously, for a company that sells "tech" to be so technically or technologically challenged is pretty sad, don't you think?

Hello twbaisch,
Thank you for reaching out to us on the forum. I am terribly sorry to hear that you might be having a difficult time linking your BestBuy.com and My Best Buy™ accounts, which should be a fairly simple process. If you have been trying to link your accounts for the past few months, then there is no doubting why you may feel frustrated. We should be able to figure out the problem within a reasonable time frame and link your accounts.
With that being said, I am going to send you a private message so that I can go over your accounts with you and see if we can get this all figured out. To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
I look forward to speaking with you.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Is there a main tech support number to call?

Is there a main tech support number to call?

For details see http://www.adobe.com/support/programs/customer/gss.html (under ADOBE READER, ...).
If you describe your problem in details here, you may get an answer for free.

How do I speak with someone from tech support for a issue??????

I have tried many times to download the correct software for my HP OfficeJet 7410 printer. I always get a error message. "THE SYSTEM CAN NOT FIND THE FILE SPECIFIED". ("C:\Users\R61\AppData\Local\Temp\7z611S7\Setup\..\Setup\Blocksysus...) What is that???. Their wesite is of no value to help me. In frustration, then I tried to buy the driver software. Again, they could not help. I used to be able to print. Using their website, I was able to test print and test scan. All is well with that, so why can I not print? I have two other computers that are connected and print fine. My laptop will not print. It used too. Why are my downloads of the correct software not allowing the install of software?

JDMAN
The problem is likely one having to do with a previous installation failure or a minor corruption - a misplaced instruction, a bad link, something in the File System on the computer that is not where it belongs.
Regardless, the issue is not likely the fault of the Full Feature Software. That does not mean the computer is bad, it means that there is situation present on the computer that the normal installation program cannot handle. Programs are smart, but there is a limit to what can be done during a standard installation.
You can certainly call HP:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
====================================================
You can, if you like, take a look at the following Post:
From pcwizard for Windows 7
Solved - Install Error "The system cannot find the file specified" (hpzprl40.exe)
The solution likely fits your situation. Do understand that where the Post suggests the member install the Full Feature Software, that you would install / work with the Full Feature Software for your printer:
HP Officejet 7410 All-in-One Printer Drivers
The entire Post is lengthy; contains much in the way of repeated content, does not always stick the the subject at hand, and also contains some devisive comments that, frankly add nothing to the constructive solution. You may take away from it as much or as little as you feel is useful for your situation.
One of the last entries in that lengthy regale regards Windows 8.x -- the contents might be useful to Forum members running Windows 8.x:
Printer Installation in Windows 8.1: 'System cannot find file specified' Message
NOTE from JonW: In addition to the details in this document I would recommend TURNING OFF REALTIME SCANNING when you have MCAFFEE LIVESAFE 2014 installed.
=======================================================
Option - Install from the Device Manager
This is an alternate method to install the Driver that may be useful under some conditions. In the context of this overall procedure, it is necessary to have at least downloaded the software from the Printer’s support pages (so that the software package is located somewhere on the computer).
Control Panel > icons > Device Manager > Imaging Devices >
Right-Click on your Printer >
Update Driver Software > Browse my computer for driver software >
Let me pick from a list of device drivers on my system >
If applicable: Select the proper device Version from the list > Next
You may be presented with a prompt asking permission to install the Driver:
Select Install to continue
Restart / Reboot the computer and log in
=======================================================
I am not a Printer Expert.
I hope this helps.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

How to resolve issues - is there a BlackBerry tech support

I have several issues with my q10 and would like to know if there is a BlackBerry tech support number to call as I am not getting solutions by posting here. I am new to BlackBerry and starting to wonder why I chose their product.
Alternatively should my network provider take some responsibility for all these issues?
Solved!
Go to Solution.

Of course, be warned that getting direct support through those numbers will require the payment of a one time fee for direct support.
Your mobile provider should escalate any issue up to BlackBerry technical support, which the carrier cannot resolve.
If they are not doing that for you, you ARE paying then for that through your monthly service, you need to demand it.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I need to have someone form tech support please.

My phone is not working. I have tried turning off and on. I looked online how to remove the battery but there is no instruction to be found anywhere. Every place I go to they keep telling me to call tech support. If I was able to call tech support then I would not be complaining about my phone not working, would I?

I'm assuming you have a phone with a non-removable battery? You can try holding both volume buttons and pressing power, this will do the same thing as a battery pull. A little more insight into what is wrong with your phone (as well as which phone you have) may help get you a solution.

I cannot connect with mozilla from laptop, so I uninstalled it and it said mozilla 5 is there someone I can talk with concering this problem

mozilla will connect from laptop. I uninstalled it and installed it again, but it download mozilla 5 it still will not connect

they made the usb camera kit because it does support usb masstorage
usb is just a connection and drivers are required for everything some drivers are generic like mass storage
most are not and require the manufactor to make a device driver
but ios devices don't support 3th party device drivers so you're stuck with the build in ones
like mass storage
if you look into the range of supported bluetooth profiles of ios devices you will find the same problem

Having trouble with CS5 tech support in India: want to contact US support or customer service

I am sorry to post this question, but I have tried everything else I can think of to solve my problem. I think that I am suffering from a minor bug in updater. When I run it, it seems to install everything except Embedder 3.1[sic?]. I called tech support to report the issue. I reached the service center somewhere in India. A very polite individual ran me through an extensive (over an hour) series of diagnostics, including uploading a log of my problem. He had no solution, but said it was not either my hardware or software. I figured that the bug would be reported, and Adobe would get back to me sooner or later with a fix.
Unfortunately, the service center does not seem to have a procedure in place to deal with a problem for which there is no known cause, or solution. Three days later, I received a follow up call. Another hour on the phone, running diagnostics. Same result as before. Three days later, another call from a level 1 tech support representative. Same questions. At this point, I requested to speak to a supervisor. A week later, I tried to explain to the supervisor that they needed a procedure to programmers, or someone who keeps track of unsolved bugs. Guess what, I'm getting called again by level 1 tech support, with the same diagnostic routines. Speaking of infinite loops.
No one will put me in touch with someone at Adobe, in the US, to whom I can report the procedural issue. I really appreciate the follow up, but the pointlessness is driving me crazy. If I decline to run the same diagnostic for the fourth time, they want to close the case. I have been using some of these products since Photoshop 2. I am at least marginally competent on a Mac. Can someone tell me how to contact Adobe in the US to give a real live person feedback on what I perceive to be a procedural problem. Every number I try puts me back in India. Finally, and with all due respect, most of the representatives, while very polite, have trouble speaking and understanding English (especially colloquial English words like "sure", "OK" and "right").
Bottom line, I would like to speak to someone in the US about the tech support service. Their effort is good, but the results are driving me crazy.

I realize this. When calling prepaid cus service it only gives you the option to input your #. If you dont the system hangs up on you. When I input my number the system doesnt recognize it and hangs up on me.

Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support

I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.

Replied to private message with all information including name, address, phone number and account number. Thank you.

Is there tech support for snow leopard

I'm trying to install windows 7 using boot camp. i'm a little discouraged. I've been waiting for about 40 hours for an answer to this question
https://discussions.apple.com/message/15218517#15218517
and have not gotten one yet. I'm afraid I won't get one. The nearest genius bar is an hour away so I'm not keen on spending two hours plus about 10$ in gas to solve this problem.
Do I get complimentary tech support with snow leopard. It doesn't look like i do but i want to be sure.

You get a certain amount (I forget how much) of free tech support with a new machine. Not with the purchase of Snow Leopard. If you have paid for Apple Care, then you can call them for free, otherwise you have to pay for phone support. Driving to the Apple Store would be cheaper, probably.

Flash 9 doesn't work and has no tech support

I am at my wits end with the macromedia Flash 9
player. I have been trying to fix the problem for weeks and have
been negecting my children to fix Flash 9's mistake and there is no
phone support for the Flash 9 only internet tech support. I keep
emailing tech support with my problem and they keep sending me the
same generic email that says" clik here to uninstall and then
re-install" I tried that like a million times so I send them a
email back saying do not send me that email again it does not solve
my problem and they respond with the same email. I serious think
the tech support don't even read the emails. I EVEN TRIED USING
CAPS AND IT STILL DIDN'T WORK!
MY PROBLEM:
I tried installing the flash 9 player a few weeks ago when
Myspace prompted me. now I cannot see anything I keep going and
uninstalling and re installing and now all I get when I click
download now where the install video is suppose to be I get " mark
so I read the tech note
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4a8d52ae
I did the regedit suggestion and it still did not work. I was
having trouble also removing the program from my add/remove program
in my control pannel and removing the safe versions seemed to help
that. I finally found a link that seemed to help me fairly
sucessful download Flash 9 which is
Close any Explorer/Internet Explorer/Firefox windows you have
open
Close any anti virus soft you might have running:
1: download
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_playe r_active_x.msi
2: Click Start>Run and enter
c:\windows\system32\macromed\flash\UninstFl.exe
3: Run the file you just downloaded
4: Go to Start>Run and type in regsvr32
c:\windows\system32\macromed\flash\flash9.ocx
This suggestion seemed to solve my " problem now the only
thing I need to over come is as I download the flash 9 it says it
sucessfully down loads but then I get a dialog box that says:
Error 1904
C:/windows/system32/macromed/flash/flash9.ocx
failed to register HRESUIT - 2147220473
contact your support personel
I think if I can figure this out my problem will be solved
can anyone help me?
If not I hope this helps someone.
I have given up all hope this is my last ditch effort.
Please help me!

Thanks for your answers so far.
@Xaver:
No I have win 7 clean install (instead of Vista), which is the reason I tried the workaround I linked to.
@nifer:
No yellow bangs in the device manager, and, even more important only one entry called something like "Toshiba virtual modem" under "modem" in the device managaer (I thinkthat the four entrys for the 3g moduldrivers should be under "modem" in the device manager)
- Is it possible to check this powerrail without having to disassemble the whole notebook? Where is the modul located?
@xardas: I think it has, at least the guy who sold me the (used) notebook said so. The model Number begins with ppm70e, which I believe is the specific model of m700. There also is a sticker with a "wireless WAN IMEI" and a number at the backside and a slot for the sim-card behind battery-pack, which both would be very suspicious for a notebook not having a 3G modul.

Can see pictures, but PSE 3.2 won't let me access them! Tech support could not help!

I have been through customer service, both online and live. I have been through tech support with Adobe, online and live. They have given me unlock codes, none have worked. When I enter them, it kicks me out of the program. They have essentially told me there is no support for 3.2. I can see all the jpg's of my pictures behind the registration box, but it will not let me access them. They do not show up in any document or picture file outside Adobe so I can't access them there. I am very suprised that tech support had no "backdoor" way for me to get into the program and access my pictures. It is extremely disappointing. Does anyone anywhere have any advice on how to get them out? I downloaded 7.0 on trial and it can't transfer them over. Please someone help...tech support essentially told me they are locked in 3.2 and cannot be accessed.

Not sure if the problem is the unlocking code or something else, but I have a few tips that might get you around the problem.
First, Starter Edition does not have any files 'in' it; it is an index of pictures that you've imported into the program. What gets imported is the path to the file, not the file itself. What you see in Starter Edition is a preview thumbnail of the file that was drawn at the time of import, but it's not the actual file.
Some of the other data that you may have added after importing the file IS only accessible from within the program; stuff like captions, tags, and dates, if you've reassigned them. That information is stored in a catalog file, which can be imported into Photoshop Elements. More on that later.
But it's important to understand that the files are not locked into the program in any way, other than the custom data that you added to it with Starter Edition. It also means that if you are needing to get at the files that you used to browse using Starter Edition, you will have to use Windows Explorer, or even Picasa (which works similarly to Starter Edition; as an index of files you have on your computer).
The first strategy I would employ to find files is to look in My Pictures for files. If' you imported files using the Photo Downloader, then it might have copied files into a Digital Camera Photos folder. Browse there and see if they are in there. It is possible that you may have pointed the Photo Downloader to some other location for downloading photos, but that's an advanced feature, so look for the Digital Camera Photos folder. While you're there, look for any other suspicious folders in your My Pictures folder; who knows where files could have gone, but I'd dig through all the folders there, just as I would turn the house upside down to find my car keys. Hopefully, you will be able to successfully locate the files you used to see within Starter Edition.
If you would like to carry forward all the tag info that you've added to the files using Starter Edition, you could import the Starter Edition catalog into Photoshop Elements 8 (there is a risk-free trial that you can download from https://www.adobe.com/cfusion/tdrc/index.cfm?loc=en%5Fus&product=photoshop%5Felements).
I am trying to help another customer who ran into a snag converting a catalog from version 2 of the program, but if you have 3.0 or 3.2, I can say I fully expect that to convert. Then you would have 30 days to try that out, and see if you would be willing to pay the $99 or so that it costs.
If you don't want to pay, but you do want to save all that tag info that you've added to the file so that some other program could use it, you can select all your files in the Photoshop Elements Organizer, and use the Write Info to Files command to embed tag info to the files.
Note that the Photoshop Elements Organizer works in the same basic way as the Starter Edition program; it indexes the files, but it doesn't copy any files INTO it. Also note that if you attempt to convert a catalog into Photoshop Elements, but the links to the pictures have been previously severed (as a result of moving the file from its original location), then the file will NOT be created in Organizer; it can only work with files that it finds.
Since you mention that the program is crashing, if you still have the installer, you could try reinstalling; sometimes that helps, and if it's not a problem with the unlocking code, a new install might do the trick.
Let me know if something doesn't add up; you should be able to preserve your catalog and import it into Photoshop Elements, even if you can't launch Starter Edition.
-Mark

Can I vent about Adobe tech support?

Man, am I frustrated. I upgraded to CS4 because I was having problems viewing some files in CS3. Concurrently, I upgraded to Snow Leopard. Now, when I open up a page from our site in Dreamweaver, the headlines, which are all in Courier, don't display (you can see them, however, in preview). The very same files display perfectly in CS3.
I've tried working with the CSS, tried changing the code, all to no avail. Yesterday, I called tech support. He had me reinstall. That did no good. Then he put me on hold, came back, put me on hold again, came back. None of his suggestions worked. About 45 minutes into the call, the line went dead.
I called again this morning. I explained what we did yesterday and asked for some kind of level two support. The woman said let's try a few things first. The first thing she told me though was that CS4 did not support Courier. I told her I could change fonts to Courier in the body of my document. She put me on hold. Came back, had me change the prefs. That didn't work. Put me on hold again, came back and said that I should contact the community of experts.
I said but I just spent all this money purchasing your software, why can't I speak to someone on the next level of support. She said the community of experts did work for Adobe. It appeared to me that the people were volunteers who nicely offered their time to help, and while I appreciated that, I really wanted to speak to someone who worked directly for the company. She insisted that they were Adobe employees.
When I expressed my doubt, the line went dead. This time I was convinced it was not an accident. Now, I'm a reporter by training. I know how to talk to people on the phone, and I know very well that you don't get anywhere by being rude or raising your voice. I was clear however that I did want to speak to someone in Tech support on the next level. But all I ended up with was a dead line and software that doesn't work the way it should.
Is there some one way to get to Level Two? At this point I'd be willing to pay (even though I don't think I should) to straighten this out.
Ok, I feel better now.
Jeff

jeffisme wrote:
Man, am I frustrated. I upgraded to CS4 because I was having problems viewing some files in CS3. Concurrently, I upgraded to Snow Leopard. Now, when I open up a page from our site in Dreamweaver, the headlines, which are all in Courier, don't display (you can see them, however, in preview). The very same files display perfectly in CS3.
Sorry you're having problems, but Snow Leopard was released only a few days ago. CS4 is now a year old. I have upgraded to Snow Leopard without problems, but others have experienced a lot of pain. It's difficult to know where the fault lies.
She said the community of experts did work for Adobe.
She's wrong. Community Experts are not Adobe employees. Nor do they receive any payment for the help they offer in the forums. Many of us will be attending a "Community Summit" just before Adobe MAX in Los Angeles in three weeks' time. I intend to raise this point at the meeting. We're experts in using Adobe programs, not a dumping ground for problems that the paid support staff fail to handle.
There, I've let off steam too.
To give feedback about customer/technical support, please post in the Adobe.com feedback forum.

What forum addresses Tech support?

This is my recent weeklong experience with tech support re: an upgrade to Dreamweaver CS4:
Notes from Customer
Thursday, June 18, 2009 11:39:15 AM PDT
Hi there,
I called tech support again today and they transferred me to a "specialist." I had to jump through the same hoops I do every time I
call. Why can't I get a direct line to that dept? And do you not retain information from the previous 10 calls? Anyway, I got direct
ed to an extension and was asked to enter my passcode to enter a conference call...what the hell? What kind of customer support is t
his? Your whole system is designed to get rid of people. Can you not implement IM or email support that works??
Notes from Customer
Tuesday, June 16, 2009 12:53:45 PM PDT
I haven't gotten any updates on this, can you please advise re: the templates.
Notes from Customer
Friday, June 12, 2009 4:35:51 PM PDT
I have been on hold for a cumulative 2 hours to talk to someone in the dept for tech support for Dreamweaver. I have been looking fo
r files that I can't find to convert a website over to a new template. I called before when I was not at my laptop where software is
installed. Where they told me to look in the root folder, I have found nothing. I am currently 0n hold for the third time, and thi
s call is up to 43 minutes. Also I am finding a lot of dead links for resources, etc.
Operating System: Windows XP
Browser: Microsoft IE

This is a user to user forum, but if you post a thread telling us what the problem is we may (or may not), be able to help.
As for Adobe tech support forum, as far as I am aware there is no such thing, but have you tried there support pages?
(support pages at: http://www.adobe.com/support/dreamweaver/).
HTH
PZ

Very Disappointed in Verizon Tech Support re: iPhone Visual Voicemail

I receive a new iPhone 4S with no voicemail capabilities. I take it into the Verizon store and they are nice enough to call tech support with me and do a restore and all of that. Tech support says my phone is "a lemon" and I have to go into Apple and get a new one and that they would give me one for free, no big deal. Okay, no big deal.
So I go into Apple and get a new phone, but it's *not* free. It's $162. Fine. I need voicemail. No big deal (this time with gritted teeth).
I pay the $162 and get the new phone and activate it. Still no voicemail!
So the Apple genius calls Verizon Tech Support. Nobody knows what's going on. We work our way up the chain and finally get someone who fixes the problem which is an issue with Verizon's network.
So I'm out $162. I have a new phone I did not need and I wasted about 2 hours solving an issue that took less than 2 minutes to actually fix.
I realize that everyone is human. I'm trying to decide whether to let it go or to pursue some some of compensation. I'm guessing that's futile as I have no record of anything.
To make this more useful than just a kvetch: VISUAL VOICEMAIL is a NETWORK ISSUE with Verizon and has absolutely nothing to do with the device itself. Just in case you find yourself with the same problem.
And out of curiosity, has anyone else had this problem?

It's NOT Verizon.... You are talking about the iPhone which runs a different system than what Verizon offers for Android and other devices. You need to contact Apple to fix your issue. Apple uses their own servers for their iPhones which are owned, run, and maintained by them. They offer the service for "free" to get people locked into their ecosystem.

WVC80N Monitoring Utility Software- Freezes after one or two frames. Tech support no help!

Hello All,
I have a new WVC80N cam and a new WRT230N router. After installing both, everything is up and running perfectly via IE. I can access from any IE computer with no problems. HOWEVER, the desktop monitoring utility will NOT work! I only have one cam attached (wired because the sound it TERRIBLE if wireless despite HOURS of troubleshooting with tech support) but it freezes after one or two frames. I've tried on XP and Vista. Tech Support in Irvine, CA simply siad there is a software conflict (and that there are many they know of), but offered NO other diagnostic help. He simply said it's probably conflicting with another video compression software on my computer and to start uninstlling programs until the problem is fixed! WAY TO GO TECH SUPPORT....THATS A REAL SOLUTION FOR YOUR CUSTOMERS!!! Oh and he asked me to notify them IF I found the problem!!!!
Does anyone have any ideas about common software that may be causing my conflicts? Or has anyone experienced the same issues? There isn't much on these boards about this problem and I can't believe that I'm the only one who has experienced the utility software NOT working on TWO different computers and two Operating systems. These are my first linksys products in a VERY long time, and so far they'll be my last!!!!!!!!
ANY HELP/IDEAS is GREATLY appreciated.

Hello Bahamaboy,
Your problem is exactly my problem. I tried both Windows Xp and 7. I can see live video, but the utility only record for a few second and freeze. There is no tech support in my country - cambodia, so I'm in a more serious situation. I also need help. May be I should tried from a fresh windows installation, but what is it good for. It takes lot of time to reinstall everything. Your comments do suggest some software conflict. I think I will try it on my laptop rather than my desktop, which I do not have lot of software installed on my laptop.
(Mod note: Edited post for guideline compliance. Thanks!)
Message Edited by JOHNDOE_06 on 01-20-2010 08:35 AM

Is there someone in tech support with a clue?

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