I need to reset my security questions and answers and the email address is not one of the ones I have listed in my Apple ID
If someone could tell me what's going on that would be awesome
Hi..
You need to contact Apple directly > Contacting Apple for support and service
Similar Messages
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I need to reset my security questions and answers. But nit is saying my birthday for a verification is invaid. How can I reset all of this?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99552) -
I need to reset my security questions; I don't have a rescue email and I can't call them from where I am atm.
What country are you and your iTunes account in ? Does that country show on this page : http://support.apple.com/kb/HT5699 ?
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also my ipod is a Nano 5th Generation....so when the account security person asks for ipod serial number..its completely useless because the serial codes only work for Ipod Touch and Iphones.
- Serial Code from Ipod= USELESS..
- Answer at least one of your security questions= I can't...and the whole reason im having this issue..
- Have a rescue email= trying to see if i can get one.
This issue is Reaaaallly starting to annoy me, so someone please help Thankss! xoWelcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
Need to reset security q/a, don't remember the answer. Need for App store first time purchase on ipad2.
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID -
I need to reset my security questions and there is no reset In my Apple ID account
And is there a number to call because I had to wait 8 hrs to wait to get back on here
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, and clicking here and picking a method for your country. If neither article lists a method for your country, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105627) -
HT5312 need to reset my security questions and now i am locked out... nice
we are having issues with the phone and the laptop as well itunes in genera
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT1937 Resetting my security question and another email comes up
Hi there I'm trying to find out my security question my email is [email protected]
I
Have my password but I'm trying to change the security question and answer because it keeps asking me to
Verify it when I download a song and I don't know it anymore , please helpYou need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104643) -
ITunes security questions and rescue email address
So basically I want to download an app and when I went to do it it comes up with answer security questions or send to a certain email address
My problem is I can't remember the answer to the security questions and I don't know the email or password for the rescue email address.
What can I do?If you don't have access to your rescue email account (or don't have one on your account) set up on your account then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Please, help!
The reset link will show under the two questions on your account if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then add a rescue email address (by answering the two questions on that screen) for potential future use (steps 1 to 7 half-way down this page : http://support.apple.com/kb/HT5312) -
Forgot Security Questions and Rescue Email
I just bought an itunes card and already redeemed it to my account . I tried purchasing games but it wont let me due to some security questions and i tried to retrieved it whenever i verify it always said that my account is invalid . Please help me or Mail me a link . So i can change my security questions and rescue email. Thanks for your time .
Call your country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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Hello everybody,i've forgot my apple password and i wanted to reset it to a new one but i also forgot the security question and the alternative email does not work and i am really need to log in to my apple i d because my iPhone 4g won't let me access it so anyone can help me with it or can i put another apple id to it without putting the first password?THANKS FOR YOUR HELP.
Then call AppleCare and talk to someone in account security.
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I need to reset my security questions, but can I message support by text and not call or if you can tell me how to reset my questions here that will be great and I don't have a rescue email.
If you've forgotten the answers, you can't do that yourself. Click here, tell the iTunes Store staff that you can't call, and see what they say.
(109704) -
I can't reset my secure question and i need reset yor secure question in my profile
i can't reset my secure question and i need reset yor secure question in my profile
i need this link for reset my securiti question.
i can't call apple support. please help me by email.
tanks for your help1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Email Here > Apple Support iTunes Store Contact -
i am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions
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