I need to unlock an old phone, but the Apple ID and password isn't being recognised?
I want to unlock my sons old IPhone so it can be used by someone else. We have put in the correct Apple ID and password but it does not recognise it!
You can get your appleID password reset at iforgot.apple.com
Similar Messages
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i need to get my brothers itunes off his old phone i already reset it to factory settings but its still telling me i have to enter the apple id and password and we dont know it and doesnt remember the information that he put in itunes to do it
I guess that the only problem is, that the iphone is already connected / related (or whatever... I´m german) to an apple ID. and if he could go in the ITUNES account, he/they could get rid of that by DISCONNECTING
please try
okay... its in itunes to com to the point to disconnect the device from the cloud.
I thought they still could hat any auto login on the mac ?!
sorry if I was wrong -
How do I set up speed dial? My contacts ported over from my old phone, but the speed dial settings are gone. I find nothing in the manual or online about speed dial.
BToddP, I completely understand wanting to customize your phone the way you once had it on your old phone. Fear no longer, help has arrived! Please review this link for additional assistance: http://spr.ly/6588AEzw Let us know if you need any further assistance. Thanks!
KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I need help really dont have money to buy a new phone but the apple symble keeps blinking on and off
i need help really don't have the money to buy a new phone but the apple symble keeps blinking on and off
Hi bellaluv2912,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If your iPhone isn't responding or starting up successfully, or is displaying an Apple logo and restarting, you may find the troubleshooting steps outlined in the following article helpful:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Regards,
- Brenden -
hello, my friend's i pad locked and need the apple id and password to unlock the setup and open the i pad but he don't remember any one of them nor his email and security questions the serial number of tha i pad is DYT*******PH and the part number is MC979ZP/A what can we do about that please solution?
<Edited by Host>Your friend will have to remember or find his account id and password, without them he won't be able to re-activate the iPad.
Does he have any of the account's downloads in his computer's iTunes library : Recovering a forgotten iTunes Store account name.
Or has he tried finding it via http://appleid.apple.com : Apple ID: How to find your Apple ID.
If he can find the account id he can then get its password reset via http://iforgot.apple.com
(As these are user-to-user forums, you're not talking to iTunes Support nor Apple, I've asked the hosts to remove the serial number from your post.) -
I am a user of iPhone 4 that they gave to me .. then suddenly my brother restored it and we cannot identify the apple id and password that have used to unlock this phone.. please help me .. because i can't use anymore my phone
Please Help me .. im from Philippines
thx a lot apple company
<Email Edited By Host>This is not Apple we are all users here
You will need to obtain the original Apple id ,that is the only way to unlock it
Speak to the original owner .If you cannot it is likely the iPhone was stolen and the activation lock is preventing use by a third party that is you -
I just got iPhone 5s and after a day when I open the notifications from the top that make the phone shows the apple sign and back to unlock what can I do as I reset all settings and nothing changed ??
So after looking a bit closer i have noticed that when i have the phone plugged into the computer it shows the songs but when i dont have it plugged in and i go so the song icon on the bottom of the music menu screen it says i have no songs!
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i am trying to purchase an ipad mini from a friend but it is locked. It is asking for the apple ID and password. Can i use my apple ID and password to unlock it?
The previous user needs to do this, or the iPad can't be used. If the person selling it is not the previous user, the iPad may be stolen.
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
Cheers, Tom -
I have iWork 09 with a family license. I am unable to install the software on my new Macbook Pro (the message is simply "Installation failed"). I wonder if I need to remove an old computer from the family license, and if so, how?
Yes, gladly. I am trying to install on a 13" MacBook Pro with OS X 10.8.3. I insert the disk into the SuperDrive. The I work '09 window pops up with two icons: one Tim install and one that says "Read before you install iWork." I double-click on the "Install iWork '09" icon, and a window appears that says, "This package will run a program to determine if the software can be installed." I click "continue" and see "Welcome to the iWork '09 installer." I click on "Continue." The "read me" bullet on the left lights up, and I see "Read before you install. . . ." I click "Continue," then see the software license agreement. When I click on "Continue" again, I am asked to agree, and I do. The window then says, "Standard Install on 'Mackintosh HD" and indicates how much space the program will take.
I click "Install," enter my password, and the installation begins. It goes through a validating phase and begins "writing files." It indicates that installation will take about 30 minutes (although that number fluctuates). After about four minutes it goes to "cleaning up." Then after just a few seconds, the "Summary" bullet on the left lights up and this message appears: "There were errors with the installation. You may want to try installing again." There is a large yellow triangle with an exclamation point in it, and a bold "The installation failed." Below that appears "The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
At that point, a "Close" button is pulsating blue at the bottom of the window.
Sorry for the tedious detail. Anything revealing there?
Thanks! -
My ipad is disabled and I updated it, then the apple id and password were required I entered it but the itunes says this email cannot be used to unlock this ipad. So what can I do? anybody help me please.
is it the ipad that is disable or your Apple ID?
This article contains instructions on what to do if have forgotten your passcode or your device is disabled:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Contacting apple id support
http://www.apple.com/support/appleid/contact/ -
My sister gave me her old iphone. I have the apple id and password, but where do I find that in the phone? Do I need to reset the phone before I deactivate her account and set up mine?
Excuse me, where do I find that...as in the activation lock screen. Settings?
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My iPhone is using my work email to sign in to the cloud, but my apple id and password are with my "personal" email address. I can't get rid of my "work" email address on my iPhone 4S
Hi Sister Kate,
If you change the Apple ID you are using on an iPhone or other iOS device, there are several places you need to change it on the device. See this article -
Apple ID: What to do after you change your Apple ID
Thanks for using Apple Support Communities.
Best,
Brett L -
If I change the apple id and password to a new apple id will it erase my phone?
if I change the apple id and password to a new apple id will it erase my phone?
A friend of mine has a phone that is set up on someone else's apple id. We want to change it to his new apple id and keep all the info on the phone. and back up to icloud.
I am thinking if I just change the apple id account it will back up the phone on the new account?
Am afraid that it may erase everything?No, but why are you changing your Apple ID? Any apps and other content that you have purchased are forever tied to that Apple ID and you will have to purchase them all again.
To erase the phone for use with another Apple ID, follow these instructions: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
my iphone I fell to the ground yesterday, from a height of approximately 1 meter. after this I trailed off, now only turns on when I plug the usb but the apple appears and just turn off and turn back, there is nothing more that I recommend doing?
With that behavior you need to take the iPhone to an Apple store genius bar for an out-of-warranty replacement. In the US that is $269 for the iPhone 5.
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i tried to install a new os x mountain lion, but the system asked me to provide the apple id and password that was used to buy the os from the apple store online. which i don't have. how do i go ahead to install my new os x on the mC
If you don't have the Apple ID and password, how did you get Mountain Liomn in the first place? Without the Apple ID and password, you'll need to buy it to download it.
Mountain Lion
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