I need to unlock iPhone without losing the information.
Hi Apple Support Community
I have an iPhone Locked by typing a wrong combination many times. This was done by a suspect of the crime of a family member, I have all the receipts with the IMEI of the phone.
Do I need a legal document to validate this? We think there are important clues inside the phone.
Please tell me what Apple needs to follow the procedure, this is very very important for the case.
Thank you!
james.martinson wrote:
Hi Apple Support Community
I have an iPhone Locked by typing a wrong combination many times. This was done by a suspect of the crime of a family member, I have all the receipts with the IMEI of the phone.
Do I need a legal document to validate this? We think there are important clues inside the phone.
Please tell me what Apple needs to follow the procedure, this is very very important for the case.
Thank you!
Use this article: Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
There is no other procedure. The entire purpose of the passcode is to protect the personal user information.
It's irrelevant who bought the device. Buying the device is not proof of ownership of the private data on the device.
For example, I buy my wife an iPhone. She uses it and creates a passcode. I do not have legal right to her personal information. I may own the device, and if I want, I can wipe it and restore it as new and use the device itself. But the personal information is just that; her personal information.
Apple will not violate an individual's privacy, and you're not going to get any kind of document or court order to change that.
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