I phone camera frozen

Iphone 5  or 5s camera is frozen.  Nothing but a black screen and nothing works on that screen ... help

You could try a restore as new but if you have an appointment ........
Back up fully, if it is a hardware issue then they will replace if under warranty or offer an Out of Warranty exchange unit if not ( $269 )
They don't repair

Similar Messages

  • Updated to iOS 7, when my phone came on for the first time I could see I had 2 new viber messages.  When I went to open viber it asked me to register my number, which I did. Once the app was open I noticed all my message history was gone.

    Hi,
    I have only just upgraded to iOS 7 on my iPhone 4 and am having a  problem with Viber. When my phone came on for the first time after the update I could see I had 2 new viber messages, when I went to open viber it asked me to register my number, which I did. Once the app was open I noticed all my message history was gone...
    I still have an itunes backup of my phone just before the update, I restored it to this backup, followed the same process and now viber will not even work (the access code wont sms to me and the phone call option for recieving this code also come up with some error about not being able to do this at this time).
    I have been able to access viber using another phone number (I have two sims which I use as I am currently overseas in south korea, my referenced australian sim has worked previously on viber overseas and I definently do have roaming on) but again I have no message history.
    So to questions:
    1) Why is my activation not working under my referenced australian number?
    2) Can I recover all my message history which should be saved in my itunes backup?  I am willing to revert to this backup state again if needed.
    Please help.
    Thanks.

    Look iTunes>Preferences>Devices...is a backup listed for your iPhone 5 dated BEFORE you restored your iPhone 4 backup to your iPhone 5? If not, your data is gone. If there is a backup, on your iPhone 5: Settings>General>Reset>Erase All Content & Settings. You should now be able to restore that backup, if it exists, to your iPhone 5.

  • Windows Phone camera App crash when switching to another page

    I am creating a Simple Face Detection App for Windows Phone in C#. I turn on my camera , everything works perfect and FaceDetector works too, but when I try to navigate to other page my App always crashes and I do not why. I tried to test my App in Windows
    Phone Emulator and here the navigation works. I also tried debug my App in real device, but there the method OnNavigatedFrom is never hit.
    FaceDetection.xaml.cs
    public partial class FaceDetection : PhoneApplicationPage
    #region member variables
    const string MODEL_FILE = "models/haarcascade_frontalface_alt.xml";
    FaceDetector.Detector _detector;
    int _downsampleFactor = 2;
    private byte[] _pixelDataGray;
    private byte[] _pixelDataDownsampled;
    private int[] _pixelDataGrayInt;
    private WriteableBitmap _wb;
    private DateTime _lastUpdate;
    public static int pocet = 5;
    double point1;
    double point2;
    double heightRectangle;
    double widthRectangle;
    #endregion
    public FaceDetection()
    InitializeComponent();
    _detector = new FaceDetector.Detector(XDocument.Load(MODEL_FILE));
    private void NewCameraFrame(object sender, CameraFrameEventArgs cameraFrameEventArgs)
    PageOrientation orientaciaObrazovky = ((PhoneApplicationFrame)Application.Current.RootVisual).Orientation;
    cameraViewer.UpdateOrientation(orientaciaObrazovky);
    var w = cameraViewer.CameraWidth;
    var h = cameraViewer.CameraHeight;
    if (_pixelDataGray == null || _pixelDataGray.Length != h * w)
    _pixelDataGray = new byte[w / _downsampleFactor * h / _downsampleFactor];
    _pixelDataDownsampled =
    new byte[w / _downsampleFactor * h / _downsampleFactor];
    _pixelDataGrayInt = new int[w / _downsampleFactor * h / _downsampleFactor];
    _wb = new WriteableBitmap(w / _downsampleFactor, w / _downsampleFactor);
    _lastUpdate = DateTime.Now;
    Utils.DownSample(cameraFrameEventArgs.ARGBData, w, h, ref _pixelDataGrayInt, _downsampleFactor);
    Utils.ARGBToGreyScale(_pixelDataGrayInt, ref _pixelDataGray);
    Utils.HistogramEqualization(ref _pixelDataGray);
    Utils.GrayToARGB(_pixelDataGray, ref _pixelDataGrayInt);
    List<FaceDetector.Rectangle> faces = new List<FaceDetector.Rectangle>();
    if (orientaciaObrazovky == PageOrientation.PortraitUp || orientaciaObrazovky == PageOrientation.PortraitDown)
    int scalw = w / _downsampleFactor;
    int scalh = h / _downsampleFactor;
    int[] _pixelDataGrayIntRotated = new int[scalw * scalh];
    for (int x = 0; x < scalw; x++)
    for (int y = 0; y < scalh; y++)
    _pixelDataGrayIntRotated[y + x * scalh] = _pixelDataGrayInt[x + y * scalw];
    faces = _detector.getFaces(
    _pixelDataGrayIntRotated,
    h / _downsampleFactor,
    w / _downsampleFactor,
    2f, 1.25f, 0.1f, 1, false, false); // height-width swapped
    else
    faces = _detector.getFaces(
    _pixelDataGrayInt,
    w / _downsampleFactor,
    h / _downsampleFactor,
    2f, 1.25f, 0.1f, 1, false, false);
    var elapsed = (DateTime.Now - _lastUpdate).TotalMilliseconds;
    _pixelDataGrayInt.CopyTo(_wb.Pixels, 0);
    _wb.Invalidate();
    Dispatcher.BeginInvoke(delegate()
    cnvsFaceRegions.Children.Clear();
    foreach (var r in faces)
    System.Windows.Shapes.Rectangle toAdd = new System.Windows.Shapes.Rectangle();
    TranslateTransform loc = new TranslateTransform();
    if (orientaciaObrazovky == PageOrientation.PortraitUp)
    loc.X = r.X * _downsampleFactor / (double)w * cnvsFaceRegions.ActualWidth;
    loc.Y = r.Y * _downsampleFactor / (double)w * cnvsFaceRegions.ActualHeight;
    point1 = r.X;
    point2 = r.Y;
    else if (orientaciaObrazovky == PageOrientation.PortraitDown)
    loc.X = r.X * _downsampleFactor / (double)w * cnvsFaceRegions.ActualWidth;
    loc.Y = r.Y * _downsampleFactor / (double)w * cnvsFaceRegions.ActualHeight;
    point1 = r.X;
    point2 = r.Y;
    else if (orientaciaObrazovky == PageOrientation.LandscapeLeft)
    loc.X = r.X * _downsampleFactor / (double)w * cnvsFaceRegions.ActualWidth - 50;
    loc.Y = r.Y * _downsampleFactor / (double)w * cnvsFaceRegions.ActualHeight + 90;
    point1 = r.X;
    point2 = r.Y;
    else if (orientaciaObrazovky == PageOrientation.LandscapeRight)
    loc.X = r.X * _downsampleFactor / (double)w * cnvsFaceRegions.ActualWidth+50 ;
    loc.Y = r.Y * _downsampleFactor / (double)w * cnvsFaceRegions.ActualHeight -90;
    point1 = r.X;
    point2 = r.Y;
    toAdd.RenderTransform = loc;
    toAdd.Width = r.Width * _downsampleFactor + 50;
    toAdd.Height = r.Height * _downsampleFactor + 50;
    toAdd.Stroke = new SolidColorBrush(Colors.Red);
    cnvsFaceRegions.Children.Add(toAdd);
    widthRectangle = toAdd.Width;
    heightRectangle = toAdd.Height;
    point1 = (loc.X);
    point2 = (loc.Y);
    protected override void OnNavigatedTo(System.Windows.Navigation.NavigationEventArgs e)
    base.OnNavigatedTo(e);
    cameraViewer.SaveToCameraRoll = true;
    cameraViewer.NewCameraFrame += NewCameraFrame;
    cameraViewer.StartPumpingFrames();
    CameraButtons.ShutterKeyHalfPressed += OnButtonHalfPress;
    CameraButtons.ShutterKeyPressed += OnButtonFullPress;
    CameraButtons.ShutterKeyReleased += OnButtonRelease;
    protected override void OnNavigatedFrom(System.Windows.Navigation.NavigationEventArgs e)
    base.OnNavigatedFrom(e);
    cameraViewer.StopPumpingFrames();
    CameraButtons.ShutterKeyHalfPressed -= OnButtonHalfPress;
    CameraButtons.ShutterKeyPressed -= OnButtonFullPress;
    CameraButtons.ShutterKeyReleased -= OnButtonRelease;
    private void OnButtonHalfPress(object sender, EventArgs e)
    cameraViewer.NewCameraFrame -= NewCameraFrame;
    private void OnButtonFullPress(object sender, EventArgs e)
    SaveScreenShots();
    private void OnButtonRelease(object sender, EventArgs e)
    cameraViewer.NewCameraFrame += NewCameraFrame;
    private static WriteableBitmap CropImage(WriteableBitmap source, int xOffset, int yOffset, int width, int height)
    var sourceWidth = source.PixelWidth;
    var result = new WriteableBitmap(width, height);
    for (var x = 0; x <= height - 1; x++)
    var sourceIndex = xOffset + (yOffset + x) * sourceWidth;
    var destinationIndex = x * width;
    Array.Copy(source.Pixels, sourceIndex, result.Pixels, destinationIndex, width);
    return result;
    private void SaveScreenShots()
    string namePerson = PhoneApplicationService.Current.State["TextBoxValue"] as String;
    bool b = cnvsFaceRegions.Children.Any();
    cnvsFaceRegions.Children.Clear();
    if (!b)
    MessageBox.Show("No face detected ");
    else
    for (int j = 1; j <= pocet; j++)
    using (var isoStore = IsolatedStorageFile.GetUserStoreForApplication())
    var bmp = new WriteableBitmap((int)this.ActualWidth, (int)this.ActualHeight);
    bmp.Render(this, null);
    byte[] bb = EncodeToJpeg(bmp);
    bmp.Invalidate();
    WriteableBitmap bmp2 = CropImage(bmp, (int)point1, (int)point2, (int)widthRectangle, (int)heightRectangle);
    using (var isoFileStream = isoStore.CreateFile(namePerson + j))
    System.Windows.Media.Imaging.Extensions.SaveJpeg(bmp2, isoFileStream, bmp.PixelWidth, bmp.PixelHeight, 0, 100);
    isoFileStream.Close();
    MessageBox.Show("Saved successfully " + pocet + " images");
    cameraViewer.NewCameraFrame += NewCameraFrame;
    public byte[] EncodeToJpeg(WriteableBitmap wb)
    using (MemoryStream stream = new MemoryStream())
    wb.SaveJpeg(
    stream,
    wb.PixelWidth,
    wb.PixelHeight,
    0,
    85);
    return stream.ToArray();
    private void cameraViewer_MouseLeftButtonDown_1(object sender, MouseButtonEventArgs e)
    cameraViewer.NewCameraFrame -= NewCameraFrame;
    private void cameraViewer_MouseLeftButtonUp_1(object sender, MouseButtonEventArgs e)
    SaveScreenShots();
    private void ApplicationBarMenuItem_Click(object sender, EventArgs e)
    NavigationService.Navigate(new Uri("/PersonAndGallery;component/Gallery.xaml", UriKind.Relative));
    CameraViewer.cs
    public class CameraFrameEventArgs : RoutedEventArgs
    public int[] ARGBData { get; set; }
    public static class AppGlobal
    public static bool isPortrait = true;
    public class CameraViewer : Grid
    #region Events
    public EventHandler<CameraFrameEventArgs> NewCameraFrame { get; set; }
    public EventHandler<ContentReadyEventArgs> NewCameraCaptureImage { get; set; }
    public EventHandler<CameraOperationCompletedEventArgs> CamInitialized { get; set; }
    #endregion
    #region Properties
    public int CameraWidth
    get { return _cameraWidth; }
    set { _cameraWidth = value; }
    public int CameraHeight
    get { return _cameraHeight; }
    set { _cameraHeight = value; }
    public bool PhotoOnPress
    get { return _photoOnPress; }
    set
    _photoOnPress = value;
    // CameraButtons.ShutterKeyPressed -= CameraButtonsOnShutterKeyPressed;
    if (_photoOnPress)
    // CameraButtons.ShutterKeyPressed += CameraButtonsOnShutterKeyPressed;
    public bool SaveToCameraRoll { get; set; }
    public PhotoCamera Camera
    get { return _camera; }
    public bool TakingPhoto
    get { return _takingPhoto; }
    #endregion
    #region Member Variables
    private PhotoCamera _camera; // the windows phone camera that takes the photos
    private int _cameraWidth = -1;
    private int _cameraHeight = -1;
    private Thread _pumpFramesThread;
    private static ManualResetEvent _pauseFramesEvent = new ManualResetEvent(true);
    private bool _takingPhoto;
    VideoBrush viewfinderBrush;
    private bool _photoOnPress;
    private SoundEffect _cameraShutterSound;
    private static ManualResetEvent _cameraCaptureEvent = new ManualResetEvent(true);
    private static ManualResetEvent _cameraInitializedEvent = new ManualResetEvent(false);
    private bool _pumpFrames;
    #endregion
    #region Constructor
    public CameraViewer()
    Unloaded += new RoutedEventHandler(OnUnloaded);
    PhotoOnPress = true;
    public override void OnApplyTemplate()
    base.OnApplyTemplate();
    #endregion
    #region Public methods
    public void StartPumpingFrames()
    _pauseFramesEvent = new ManualResetEvent(true);
    _cameraCaptureEvent = new ManualResetEvent(true);
    _cameraInitializedEvent = new ManualResetEvent(false);
    InitializeCamera();
    _pumpFrames = true;
    if (_pumpFramesThread == null)
    _pumpFramesThread = new Thread(PumpFrames);
    if (!_pumpFramesThread.IsAlive)
    _pumpFramesThread.Start();
    public void StopPumpingFrames()
    _pumpFrames = false;
    _pumpFramesThread = null;
    Camera.Dispose();
    public void TakePhoto()
    if (TakingPhoto)
    return;
    _cameraCaptureEvent.Reset();
    FrameworkDispatcher.Update();
    _cameraShutterSound.Play();
    _takingPhoto = true;
    Camera.CaptureImage();
    #endregion
    private void CameraButtonsOnShutterKeyPressed(object sender, EventArgs eventArgs)
    if (_photoOnPress && !TakingPhoto)
    _cameraCaptureEvent.WaitOne();
    TakePhoto();
    private void OnUnloaded(object sender, RoutedEventArgs e)
    _cameraInitializedEvent.Reset();
    public void InitializeCamera()
    _cameraInitializedEvent.Reset();
    // Check to see if the camera is available on the device.
    if ((PhotoCamera.IsCameraTypeSupported(CameraType.Primary) == true) ||
    (PhotoCamera.IsCameraTypeSupported(CameraType.FrontFacing) == true))
    // Initialize the default camera.
    _camera = new Microsoft.Devices.PhotoCamera();
    //Event is fired when the PhotoCamera object has been initialized
    Camera.Initialized +=
    new EventHandler<Microsoft.Devices.CameraOperationCompletedEventArgs>(CameraInitialized);
    Camera.CaptureImageAvailable += CameraOnCaptureImageAvailable;
    Camera.CaptureCompleted += CameraOnCaptureCompleted;
    //Set the VideoBrush source to the camera
    // var viewfinderBrush = new VideoBrush();
    viewfinderBrush = new VideoBrush();
    viewfinderBrush.Stretch = Stretch.Fill;
    viewfinderBrush.RelativeTransform = new CompositeTransform { CenterX = 0.5, CenterY = 0.5 };
    viewfinderBrush.SetSource(Camera);
    System.Windows.Shapes.Rectangle rect = new System.Windows.Shapes.Rectangle();
    rect.Fill = viewfinderBrush;
    this.Children.Add(rect);
    Stream stream = TitleContainer.OpenStream("models/shutter.wav");
    _cameraShutterSound = SoundEffect.FromStream(stream);
    // CameraButtons.ShutterKeyPressed -= CameraButtonsOnShutterKeyPressed;
    if (_photoOnPress)
    // CameraButtons.ShutterKeyPressed += CameraButtonsOnShutterKeyPressed;
    else
    // The camera is not supported on the device.
    MessageBox.Show(
    "Sorry, this sample requires a phone camera and no camera is detected. This application will not show any camera output.");
    private void CameraOnCaptureCompleted(object sender, CameraOperationCompletedEventArgs cameraOperationCompletedEventArgs)
    _cameraCaptureEvent.Set();
    _takingPhoto = false;
    private void CameraOnCaptureImageAvailable(object sender, ContentReadyEventArgs contentReadyEventArgs)
    if (SaveToCameraRoll)
    Dispatcher.BeginInvoke(() =>
    WriteableBitmap bitmap =
    CreateWriteableBitmap(contentReadyEventArgs.ImageStream,
    (int)Camera.Resolution.Width,
    (int)Camera.Resolution.Height);
    // SaveCapturedImage(bitmap);
    //TakeScreenShots();
    if (NewCameraCaptureImage != null)
    NewCameraCaptureImage.Invoke(this, contentReadyEventArgs);
    // Helper for CameraOnCaptureImageAvailable
    private void SaveCapturedImage(WriteableBitmap imageToSave)
    var stream = new MemoryStream();
    imageToSave.SaveJpeg(stream, imageToSave.PixelWidth, imageToSave.PixelHeight, 0, 100);
    //Take the stream back to its beginning because it will be read again
    //when saving to the library
    stream.Position = 0;
    var library = new MediaLibrary();
    string fileName = string.Format("{0:yyyy-MM-dd-HH-mm-ss}.jpg", DateTime.Now);
    library.SavePictureToCameraRoll(fileName, stream);
    //save to Save Photo
    Picture pic;
    private void TakeScreenShots()
    WriteableBitmap bmp = new WriteableBitmap((int)this.ActualWidth, (int)this.ActualHeight);
    bmp.Render(this, null);
    byte[] bb = EncodeToJpeg(bmp);
    bmp.Invalidate();
    MemoryStream mem = new MemoryStream();
    bmp.SaveJpeg(mem, bmp.PixelWidth, bmp.PixelHeight, 0, 100);
    mem.Seek(0, System.IO.SeekOrigin.Begin);
    if (mem != null)
    MediaLibrary library = new MediaLibrary();
    try
    pic = library.SavePicture("Mask_" + Guid.NewGuid().ToString(), mem);
    MessageBox.Show("Your picture is now accessible through the Saved Picture album.", "Saved successfully.", MessageBoxButton.OK);
    catch (Exception ex)
    MessageBox.Show("Unable to save the photo." + ex);
    public byte[] EncodeToJpeg(WriteableBitmap wb)
    using (MemoryStream stream = new MemoryStream())
    wb.SaveJpeg(
    stream,
    wb.PixelWidth,
    wb.PixelHeight,
    0,
    85);
    return stream.ToArray();
    // Creates a WriteableBitmap from an imageStream
    private WriteableBitmap CreateWriteableBitmap(Stream imageStream, int width, int height)
    var bitmap = new WriteableBitmap(width, height);
    imageStream.Position = 0;
    bitmap.LoadJpeg(imageStream);
    return bitmap;
    private void CameraInitialized(object sender, CameraOperationCompletedEventArgs e)
    if (e.Succeeded)
    try
    // available resolutions are ordered based on number of pixels in each resolution
    CameraWidth = (int)Camera.PreviewResolution.Width;
    CameraHeight = (int)Camera.PreviewResolution.Height;
    if (CamInitialized != null)
    CamInitialized.Invoke(this, e);
    _cameraInitializedEvent.Set();
    _pauseFramesEvent.Set();
    catch (ObjectDisposedException)
    // If the camera was disposed, try initializing again
    private void PumpFrames()
    _cameraInitializedEvent.WaitOne();
    int[] pixels = new int[CameraWidth * CameraHeight];
    int numExceptions = 0;
    while (_pumpFrames)
    _pauseFramesEvent.WaitOne();
    _cameraCaptureEvent.WaitOne();
    _cameraInitializedEvent.WaitOne();
    try
    Camera.GetPreviewBufferArgb32(pixels);
    catch (Exception e)
    // If we get an exception try capturing again, do this up to 10 times
    if (numExceptions >= 10)
    throw e;
    numExceptions++;
    continue;
    numExceptions = 0;
    _pauseFramesEvent.Reset();
    Deployment.Current.Dispatcher.BeginInvoke(
    () =>
    if (NewCameraFrame != null && _pumpFrames)
    NewCameraFrame(this, new CameraFrameEventArgs { ARGBData = pixels });
    _pauseFramesEvent.Set();
    //na zmenu orientacie
    public void UpdateOrientation(PageOrientation orientation)
    if (orientation == PageOrientation.PortraitDown)
    viewfinderBrush.RelativeTransform =
    new CompositeTransform { CenterX = 0.5, CenterY = 0.5, Rotation = 270 };
    /* else if (orientation == PageOrientation.PortraitDown && cameraType == 2)
    viewfinderBrush.RelativeTransform =
    new CompositeTransform { CenterX = 0.5, CenterY = 0.5, Rotation = 90 };
    else if (orientation == PageOrientation.PortraitUp && cameraType == 2)
    viewfinderBrush.RelativeTransform =
    new CompositeTransform { CenterX = 0.5, CenterY = 0.5, Rotation = -90 };
    else if (orientation == PageOrientation.PortraitUp)
    viewfinderBrush.RelativeTransform =
    new CompositeTransform { CenterX = 0.5, CenterY = 0.5, Rotation =90 };
    else if (orientation == PageOrientation.LandscapeLeft)
    viewfinderBrush.RelativeTransform =
    new CompositeTransform { CenterX = 0.5, CenterY = 0.5, Rotation = 0 };
    else if (orientation == PageOrientation.LandscapeRight)
    viewfinderBrush.RelativeTransform =
    new CompositeTransform { CenterX = 0.5, CenterY = 0.5, Rotation = -180 };
    Thanks for reply.

    Hi Facko,
    Thanks for posting at the forum, however it could be really difficult for us to copy/paste your code and try to repro the issue, I would suggest you to provide a repro sample for us so that we can debug for you.
    And base on your description, looks like your app only crashes on the real device, but not on the emulator. I have question here, how the app works on the emulator?
    As I know if we open the camera on emulator, the only thing we can see is kind of small color blocks instead of the real images.
    You could also try to close the camera and then dispose the object to see if it works.
    --James
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • My phone is frozen and it just has the apple logo on it what do i do

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    Connect to Wall Charger and Reset, hold both Home and Power buttons until the iPhone begins to restart. Usually takes less than 20 seconds of holding both buttons.
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  • My phone is frozen and I can't get it to restore it is stuck with the iTunes logo and plug with the arrow. I have tried several times to restore and nothing happens.

    My I phone is frozen and I can't get it to work. I have tried to restore it several times and nothing happens. All it does is show the iTunes logo with the plug and arrow. Is there anything I can do to get it to work I am in sales and need my phone. The closest Apple store is 45 minutes away
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    Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message.  http://support.apple.com/kb/HT1808
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  • How to use Phone camera for live streaming rather than using WireCast camera in Live streaming using Azure Media Services

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    Regards,
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    Hello,
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    the MediaCapture element's pipeline. You will then need to modify the captured and compressed video to align to one of the two protocols that Azure Media services can use. At this time Azure Media services can use either Smooth Streaming or RTMP for ingestion.
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    Windows SDK Technologies - Microsoft Developer Services - http://blogs.msdn.com/mediasdkstuff/

  • My update failed and now my phone is frozen with the apple symbol

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    Try:
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    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

  • How to connect LG phone camera to MPB?

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    Have you tried something like http://www.macupdate.com/app/mac/33442/fonesync-for-lg-phones?
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  • Camera frozen after using FaceTime

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    ajh123 wrote:
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    Welcome to Discussions, ajh123
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    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

  • Phone is frozen how do I fix it?

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    Try a reset. Hold down the power and Home buttons together until the Apple logo is displayed, then release. No data or settings are lost.

  • My phone is frozen with the itunes symbol and usb cord. Tried to update and cannot, any suggestions

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    First of all, your post says you have an iPhone 3G running iOS 6.0.1.  That is not possible, as the iPhone 3G cannot run any iOS past 4.2.1.
    So, if you simply made a mistake with that information, we can proceed.  If not, your iPhone was hacked or jailbroken, and likely cannot be saved.
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  • I bought a IPHONE 5s from apple store in united state, the phone came with TMobile SIM and i believe it is unlocked

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    StephanieWelk wrote:
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