My phone is frozen with the itunes symbol and usb cord. Tried to update and cannot, any suggestions

My phone is frozen with Itunes and a USB cord icons, I tried to shut it off and update and cannot..... any suggestions?

First of all, your post says you have an iPhone 3G running iOS 6.0.1. That is not possible, as the iPhone 3G cannot run any iOS past 4.2.1.
So, if you simply made a mistake with that information, we can proceed. If not, your iPhone was hacked or jailbroken, and likely cannot be saved.
Try recovery mode as described below. You may have to try to put the iPhone into recovery mode more than once.
http://support.apple.com/kb/HT1808

Similar Messages

I tried to update and now my phones frozen with the itunes symbol and wont restore. What do i do?

I tried to update and now my phones frozen with the itunes symbol and wont restore. What do i do?

Did you try to connect in recovery mode again? iOS: Unable to restore

HT1414 i was asked to update my ipad to the newesr version of OS7-it was like OS7.2 or whatever, and my screen is now frozen with the iTunes symbol in the middle and the connector cord profile and arrow pointing at it. What should I do?

I was prompted to update my ipad from OS 7 to OS 7.2 and did so. Now my ipad is frozen with the itunes symbol in the middle of the screen and the profile of the cord with an upward arrow toward the itunes symbol. What should I do?

Do what the picture is trying to tell you to do: connect your iPhone to the computer you normally use to sync, and restore the iPhone from iTunes on that computer.

HT4623 I thought I was updating my IPad, i selected update and came back home to the screen frozen with the Itunes symbol and a plug in cord displayed. I can not get it to do anything.

I thought I was updating my IPad, i selected update and came back home to the screen frozen with the Itunes symbol and a plug in cord displayed. I can not get it to do anything. Any suggestions?

Your iPad has gone into recovery mode and it needs to be restored now. The instructions are in this kb article.
If you can't update or restore your iOS device - Support - Apple

HT4623 My husband just did the update for his iPhone 4, his phone is frozen with the iTunes page and a usb cable across the homescreen. He's tried holding down all the buttons all at the same time. can't shut it off. popped out the sim card, won't charge

We just did the iPhone update ios 6. The screen is frozen with the iTunes logo and a picture of a USB cale across the screen. none of the buttons respond.The phone does not recognize the apple USB when connected. We tried holding all the buttons down at the same time and also removed the SIM card and reinserted.

If it's not being recognized while it's in recovery mode in your itunes, try this
plug the phone into the usb attached to the computer
hold down the home and sleep/wake button on top simultaneously until the phone's screen goes black
When the screen goes black, release your finger from the sleep/week button on top but continue holding the home button until you see a dialog on the itunes screen on your computer that says 'itunes has detected a device in recovery mode'
then say 'ok,' select 'restore,' and say 'restore and update'

My update failed and now my phone is frozen with the apple symbol

I was updating my iPhone and it failed and now my phone is frozen with the Apple Icon. It wont turn off or anything

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I am trying to sync my iphone and it has frozen with the itunes symbol on my phone?

I am trying to sync my iphone and it looks like it has crashed and the itunes symbol is frozen on my screen, I have tried to switch off my phone but it will not work, anyone help?

Your getting that error because one or more of the files you are trying to sync cannot be found. You need to make sure your iTunes library is in fact accessible. This error is common with folks that store their library or parts of their library on an external drive,

HT1766 I am trying to up date my phone to iOS7 and now my phone is stuck with the itunes symbol and a connect to computer picture and I can't use my phone. I attached the phone to computer and have downloaded itunes to my computer but I have no idea what

I am trying to update my phone and the phone is frozen on a screen that has the itunes symbol and the computer connection showing.
I did not have itunes on my computer.
So I downloaded itunes set up which took an hour or so.
Now what do I do?

Please check 2 things in your computer.
1. Right click 'My Computer' => Manage => Services & Applications => Services. Look for Apple Mobile Service at the top. Status must be STARTED. If stop, please start it.
2. Open iTunes in computer. For Windows 7, go to iTunes Store => Authorise this Computer => key-in your Apple ID and password when prompted. For Windows 8, press ALT and S together. A pop-up window would show information of authorising computer. Click Authorise this Computer => key-in your Apple ID and password when prompted.
Good luck

HT4623 tried to update iphone with IOS 6.1.2 and my phone is frozen with the itunes icon and a pic of a usb cable, whast can i do?

tried updating my sons ipone w IOS 6.1.2 and phone froze with the itune icon and a pic of a usb cable, what can I do

what it mean to tell you is to connect the ios device to a computer running itunes
using an usb cable to restore the software so it will work once more

TS3694 my iphone 4s wont turn on (apart from when you connect it to the pc or wall socket i get the itunes recovery screen) so i tryed to update and restore my device and it comes up with error 21 ive tryed holding the home button and power button

i just get put back to the itunes recovery mode please help ive changed the battery and still nothing is working

Did the error message contain any numbers - if so, post here. Try recovery mode as described in this article:
iOS: Unable to update or restore

HT201210 I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with n

I am using a 3GS iphone. While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change.I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change?

If you are having the same issue on several computers then it is a hardware issue! Not a software issue! Replacement is the only resolution!
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

HT1349 my ipod touch is frozen on the itunes symbol with the usb arrow pointing to it how do i fix?

MY ipod is frozen on the itunes symbol with the usb arrow pointing to it, how do i fix?

You do what the screen is telling you. Connect the iPod to your computer and restore the iPod via iTunes.

My iphone 4s is frozen with the itunes logo? How do I fix this?

I was uploading from Itune and now my phone is frozen with the cable and I tunes logo. How can I get rid of it?

Hi skerr258,
I'm sorry you are having issues with your iPhone. The article below will explain how to Restore the device:
iOS: Unable to update or restore
I hope this information helps ....
- Judy

IPhone 4 my start up screen is frozen with the iTunes logo and a pic of the plug in cord..help

iPhone 4 my start up screen is frozen with the iTunes logo and a pic of the plug in cord..help

If your phone isn't jailbroken, follow the instructions in this support article:
iOS: Unable to update or restore

Updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

Maunally restore it. In order to do this:
-Download the iOS 5.1.1 firmware from here http://www.redmondpie.com/download-5.1.1-ios-for-iphone-4s-4-3gs-ipad-ipod-touch -direct-official-links/
1. After downloading the firmware from the given link, open iTunes and click on your device.
2. Now press SHIFT on your keyboard and while pressing it click on "Restore".
3. A dialog box will appear.
4. Select the firmware you downloaded and click ok.
5. Done!!! Your iPhone will now be restored to 5.1.1 and if you had backed up your iPod before, then you can put all its settings afterwards.

My phone is frozen with the itunes symbol and usb cord. Tried to update and cannot, any suggestions

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