I purchased exportpdf last night. Was not abl to use, so purchsed again ... still can't use

I purchased exportpdf last night. Was not able to use, so purchsed again (thought it didn't go through as I received an error). Now I used it once now and can no longer use. Would like issue resolved and double charge refunded. Have been unable to get through to help all day.

Hi Nicole,
We're terribly sorry for the inconvenience this caused you. We had a technical glitch on our end that caused new accounts not to be provisioned properly. I have initiated a return of your duplicate (2nd) subscription. Your credit card will reflect this within the next few days.
Please let me know if I can be of further assistance and again, we're really sorry for the inconvenience this has caused you.
Kind regards,
David

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HT5278 I have yet to be able to update my iPad 2 it comes up eith a un designated error every time, I was not able to down load it either on my pc using iTunes.

I have yet to be able to update to 5.1.1. It will not down load to my iTunes either. My iPad comes back with an undesignated error, saying it cannot update.

Michelleleayates wrote:
It start to act like it is going to download, then comes back cannot connect to server, when my connection is fine.
Just because to have a good connection to the Internet does not mean that you have a good connection to the Apple server.
Try temporarily disabling your firewall and antivirus software.

HT202873 I just purchased GB10 last week and I repeatedly keep getting the following message, "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again." I have tried EVERY suggestion!

Model Name: MacBook Pro
OS X Yosemite: 10.10.2
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 4 GB
I just purchased GarageBand 10.0.3 last week and I repeatedly keep getting the following message when I try to download ANY of the FREE Piano lessons in the "Lesson Store", "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again." I have tried EVERY suggestion that I have come across on the internet and nothing is working! If I'd known I would encounter this issue, I would not have paid for this. Tried restarting, rebooting, reinstalling, deleting the cache, and on the verge of just reinstalling the OS. I have come across people have the same issue for months and I can't believe Apple has not offered a fix or update or anything.

Immargarita, Since you just purchased the software you qualify for a no charge one on one at an Apple store. They never could tell me what was wrong, but after three visits and not one dime, all lessons downloaded at the store. I was not going home until it worked.
Hint, hint, I had just upgraded OX when the problem started. So... I qualified for tech support. I forgot to get my none working since the up grade Photoshop fixed. Some Java component can't be found and just like GB, the link to Apple for support does not work. I have the good old PS disc. I'm not happy with this cloud stuff.
When you call and give the SN for your computer, they may say it will cost $29.00 dollars for one time support. Instead choose a different prompt, tell the human being what your problem is and set up a visit to the Apple store. BTW, no one at the store seemed to have heard of this issue.
The techie just started the download and ran the activity monitor. The download stopped once. Then he continued it and everything is there now.
Shame on you Apple.
Hope this helps.

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase the CC at discount price.

Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.

Hi , I tried to purchase an app on my new ipad , the response came out as "PAYMENT PROCESSING IS TEMPORARILY UNAVAILABLE.PLEASE TRY AGAIN LATER " .AFTER THAT I WAS NOT ABLE TO DOWNLOAD ANY FREE APPS . AS THE SAME RESPONSE CONTINOUSLY POP OUT

Hi , I have tried to download a paid app on my new ipad ,the response pop out as: payment is temporarily unavailable .please try later". Since then I was not
able to download any free app , as the same response continues pop out . I have already update ny billing address as advise by the apple itune support

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
 Cheers, Tom

Just purchased a new mac mini 3GHz Intel Core i7, with 16GB ram version 10.10.1. With it i purchased a new wireless keyboard. All of a sudden I was not able to use the #1 key. I thought I had a defected newly purchased keyboard. I pulled out my older

Just purchased a new mac mini 3GHz Intel Core i7, with 16GB ram version 10.10.1. With it i purchased a new wireless keyboard. All of a sudden I was not able to use the #1 key. I thought I had a defected newly purchased keyboard. I pulled out my older wireless keyboard, and the same thing happened. It must not be the keyboard if it happened to two different keyboards. I have a habit of restarting my computer, when things don't work, I find it helps, and sure enough, everything works. Today, it happened again. Does anyone know what is causing this to happen?

Try resetting the SMC and PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
About NVRAM and PRAM
Try reinstalling Yosemite with out losing stuff. See:
OS X Yosemite: Reinstall OS X

HT201272 I have purchased a book but I was not able to download it yet I was charged. What should I do?

I have purchased bible niv but I was not able to download it , yet I was charged. What should I do ? I tried to download it again but it just can't be downloaded.

Welcome to the Apple Community.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT4009 Everytime I puchase an extra move..it only gives me 3 turns, therefore making me more frustrated and causing me to require even more purchases. Last night it gave me only 2 turns for a purchase. Please help!!

While playing Candy Crush and purchasing more moves, it never gives me the correct amount of moves therefore forcing me to buy many more purchases. Last night it only gave me 2 moves on 1 purchase! PLEASE HELP!!

Tmobile did the exact same thing to me. So that is customer service at work in general. Nice try though lol.
To the OP
I see you said You paid for shipping, did you Insure it? Claim insurance on it. If you did not, It may not be Verizon or your fault in the sense of the phone not making it to the warehouse. There are people out in the postal world that will steal phones that are not insured. It could have been a Verizon employee, i suppose.
But, if this was to be a bought in court, if you shipped it with out insurance, sadly your at fault.
Do you still have the Serial number of your old phone? If so, you should be able to track where your phone is (if it is reported as a defect/damaged) If so, you may be able to use that as proof. If it does not show up as a defect or what ever they determine use as a loss, then you know it did not make it to the warehouse to be checked in. I would suspect Apple or Verizon could tell you what the Serial number came up as.

I bought Married to Jonas season pass and the newest episode that aired last night is not available. Normally the episodes are available the next day. This one is not even on the Married to Jonas download page. Will it be available and when?

Normally the episodes are available to download the day after airing date. But this time, the episode that aired last night is not available to download. I'm just wondering if that episode for Married to Jonas will be available in a later date or not. I did purchase the season pass.

I created a support incident Saturday or Sunday.
Their first response by email asked
"... include your purchase's order number in your reply. You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article: http://support.apple.com/kb/HT2727 ...."
They made it sound like it was my problem they would help me figure out. They already had my Apple ID so I don't know why they couldn't find the info. My luck they sent the email at 7:30 last night. The person working on my case only works Sunday - Thursday 4:30 - 11:30 pm so it will be tonight before they get my response. Nobody else can work on the problem? Come on Apple!
I mentioned this thread so they may or may not look here also.
Still very unimpressed with Apple TV process quality and the huge customer support hole. It's like they're completely unprepared for mistakes. Everybody and every company makes mistakes.

HT201210 The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when conn

The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when connected.
I have wasted my precious 2 days and nights and am lost all my hope...APPEAL TO ALL GEEKS TO RESOLVE MY ISSUE ON HUMANITARIAN GROUNDS ATLEAST WITH SOME VALID TIME OF YOURS.
All mails can be sent to [email protected]
Restore of Ipod back up is present...but is not getting restored due to some iTunes issue with playing my music files.It says restoring and extracts but failes in 1 min with the said error.

Other users and reported error 1 but I have not seen a solution.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Initially I had downloaded Document 2 (Free) application to view my doc, ppt and xls files. I was not able to edit the files so there was an option for upgrade the Document-2 free to paid version. I have upgraded the Document 2 application.

Initially I had downloaded Document 2 (Free) application to view my doc, ppt and xls files. I was not able to edit the files so there was an option for upgrade the Document-2 free to paid version. I have upgraded the Document 2 application. But on my iPad now there are to application present Docemnt-2 (Free) and Document-2. I am not able to open any existing document using the upgraded version of application. How do I connect all the existing txt,PPT,XLS doccument to the new upgraded Document-2 application and then to edit it on my iPad.

As suggested I had deleted the free application and did a hard restart the iPad. I have again copied the document using iTunes. But I am not able to edit any document using this app. Document 2 (paid version) supports editing features of the txt/ xls /ppt files. Is there any problem while loading the Document 2 app. If I reload then do I need to purchase again?

I exported a pages document to word, but was not able to edit the new word document.

i exported a pages document to word, but was not able to edit the new word document.

I have a OSX IMAC Version 10.8.5. I got pages at the same time I purchased this computer. I use a document to write all my passwords. Seems like when I E-mail myself the document from pages, I have not been able to type in the document, it acts like it is locked. I checked all the "lock" and "unlock" fields, and none of them were locked. I notice the document says PDF. How do I correct this? Seems like I've tried everything. If you can help, that would be great!

Help needed: "Logic was not able to complete the download"

I purchased Logic Pro 9 today from App store. Downloaded and installed the software. After installation & startup Logic started to download 2GB of additional content. This download was interrupted by the message "logic was not able to complete the download". I trashed Logic, redownloaded and reinstalled it several times from App store, always gives same message after startup. Doesn't even start to download basic content again, just gives the message. After hitting "ok" Logic just quits. This is extremely frustrating and I have no idea what to do about this.
I would very much appreciate any advice about how to solve this problem!

I start with the same problem but it ends differently.
I purchased Logic Pro 9 today from App store. Downloaded and installed the software. After installation & startup Logic started to download
the basic content. Upon startup the program already seemed weird, but it started and finished the basic content.
By weird I mean all I get on my screen is the Logic menu bar and the text is yellow instead of black. To top it all up, the text from the menus is missing and all I get is empty boxes.
I have deleted it and reinstalled from the app store to ensure a new clean installation but still the problem persists.
I have checked all your above points as well and none seem to work would be grateful for any help.
Cheers

APP-ALR-04050 Alert was not able to submit concurrent program

Hi Friends,
Can someone please help me in solving the below issue?
I'm using Event alert for submitting a concurrent program based on insertion/updations on po_requisition_headers_all table. This alert is not working when I am creating a Purchase Requisition manually in Requisitions screen, it is not invoking the concurrent program. Check event alert is failing with the error 'APP-ALR-04050 Alert was not able to submit concurrent program'.
But when I am creating a PR using an interface then the alert is working fine and submitting program.
oracle version is R12.
Alert SQL query:
Select prh.segment1,
prh.org_id
into &p_in_pr_num,
&p_in_org_id
from po_requisition_headers_all prh
where prh.authorization_Status IN ('APPROVED','CANCELLED')
and prh.attribute_category = 'Sales Driven'
and prh.org_id = :ORG_ID
and orh.rowid = :ROWID
Kindy help me in resolving this issue. Thank you in advance.
Thanks
Sravana

Hi Sravana,
Are you running on 12.0 release? Please provide you environment details.
Please see:
Oracle Applications Technology Software Updates, Release 12.0.4 (Doc ID 466974.1)
Search for: ALERT WITH CONCURRENT REQUEST ACTION ERRORS WITH APP-ALR-4050
I suggest you raise an SR for the respective issue.
Thanks &
Best Regards,

I did everything lllaass suggested and removed most of the itunes related components, but when I tried to remove itunes, I got the message, "The feature you are trying to use is on a network resource that is unavailable" so I was not able to uninstall it.

I did everything lllaass suggested and removed most of the itunes related components, but when I tried to remove itunes, I got the message, "The feature you are trying to use is on a network resource that is unavailable" so I was not able to uninstall it.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I purchased exportpdf last night. Was not abl to use, so purchsed again ... still can't use

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