I purchased exportpdf last night. Was not abl to use, so purchsed again ... still can't use

I purchased exportpdf last night. Was not able to use, so purchsed again (thought it didn't go through as I received an error). Now I used it once now and can no longer use.  Would like issue resolved  and double charge refunded. Have been unable to get through to help all day.

Hi Nicole,
We're terribly sorry for the inconvenience this caused you.  We had a technical glitch on our end that caused new accounts not to be provisioned properly.  I have initiated a return of your duplicate (2nd) subscription.  Your credit card will reflect this within the next few days. 
Please let me know if I can be of further assistance and again, we're really sorry for the inconvenience this has caused you.
Kind regards,
David

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