I purchased Photoshop Express a year ago. I had to delete it a few months ago due to a problem. I reinstalled it last week found I was charged again. No inApp purchases involved. Why?
I had to pay twice when I reinstalled it. Why?
Your Purchase History should show purchases back to when you first opened the account so you should be able to find that initial purchase if you click back through the various pages of purchases.
Anyway, if you've confirmed that you've been charged for what should be a free app, contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) and explain your situation to them.
Regards.
Similar Messages
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I downloaded photoshop extended two years ago on my old computer, how can I download it again to my new computer? I already purchased it as well.
Download it from exactly the same place you downloaded it previously. If you purchased it from Adobe, you link is still available. If you don't have the email confirmation of your purchase, then log into Adobe.com and go to your account page to look at your Orders.
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I purchased photoshop cs6 3 years ago via download, I copied to my own disc. Now I need to install on computer again and I get the message that the disc is counterfeit even though I have my serial number. Help!
download the installation files and install:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
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Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I purchased Adobe Photoshop 8 some years ago and stored and organized my photos there. I now want to revisit these pictures but have forgotten how to get to them. How do I access these old photo's?
Photoshop doesn't store pictures, or organize pictures.
Are you confusing the former (offline for over a year) photoshop.com file storage service, or Elements with Photoshop? -
I bought a CS6 disk a few years ago and I am trying to reinstall it onto my new laptop, however it is saying that I have to renew my subscription when I attempt to open up the program. Someone please help!
Have you had or do you have Creative Cloud software installed on the new machine?
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I have duplicate pictures in "my catalog" that I believe come from two Adobe folders found under "my pictures/adobe/ one is Revel and the other is Photoshop express which preceded revel. Can I delete those two folder without causing a problem with my catalog?
Thanks for the links, Limnos.
If you are willing to continue helping, here's what I found.
Just to clarify the two iTunes folders I am refering to are:
username-->Music-->iTunes
HD-->iTunes
I am presuming each location has a full set of files as outlined in the above links?
Not all the files are in both locations. Most are.
- The Itunes folder in my home folder does not have itunes library.xml.
- The Itunes folder in my home folder has a subfolder called Mobile Applications (username-->Music-->iTunes--> Mobile application). The Itunes folder at the HD level also has a Mobile Application folder but it is a subfolder of Itunes Media folder (HD-->iTunes--> iTunes Media-->Mobile applications) and has no files in it.
- I do not have an iTunes Media in the iTunes folder in my home folder.
- also the Itunes media folder (HD-->iTunes--> iTunes Media) has subfolders by type (books, movies, itunes u, music etc...) but the iTunes Media-->Music also has some of the same subfolders ( iTunes Media-->Music-->books, iTunes Media-->Music-->Movies, iTunes Media-->Music-->iTunes U). Is this normal repetition?
You say:
/itunes/itunes media/ music
but it is important to note what comes before all that.
There is nothing as far as I can tell before that first forward slash. Since the only iTunes Media folder I have is in the iTunes folder that resides at the HD level (HD-->iTunes--> iTunes Media folder) not the iTunes folder in my home folder (username-->Music-->iTunes) , I assume that's the one that holds the music.
Keep iTunes media folder organized and Copy files to iTunes Media folder when adding to library are both checked on
Does that give more clarity into my problem? -
I already purchased on iTunes and I was charged again?
I already paid for app on iTunes and I was charged again when my bank card details changed how I get refund my £4.99?
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.
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I just got a replacement iPhone and when I try to restore it, it restores to almost a year ago when there is an available sync from last month. How do I back it up to the more current one?
When you right-click on the name of your phone you should see these options (where "iPhone" is the name of your phone):
Are you saying you don't see these? -
Can I upgrade my photoshop and illustrator yearly contracts to all of the programs ( 61.99e/month)?
Here's is a useful link that you might like to keep handy:
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html -
HT201272 why i was charged again to download app i did pay for it already before?
why i was charged again to download app i did pay for it already before, this heppend with the delete contact app, i did pay for it few month ago , and did try to download it again it charged me again!
Maybe you went back to the store and repurhcased it. To downlaod past purhcases for free, you need to use your purhcase history.
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I signed for a year last week, the payment was confirmed, but my accout was not updated. How should i proceed?
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I just update dated my card onto my icloud and i was charged $1 four separate times. Why was i charged 4 times?
That's probably an authorization hold (see http://support.apple.com/kb/ht3702), which will be refunded. (Although it's normally just $1.)
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I am a first time user of I phone. Today when I downloaded two basic free apps that is Facebook and what's app , I was charged one dollar each time . Why is that .
You weren't charged.
Read: http://support.apple.com/kb/ht3702 for an explanation. -
How can I extend a wirelss network from a 2Wire modem using an Airport Express? Some years ago using the old Express I was able to do so simply by plugging on the Express witha minimum of tweaking. Still the same?
TIA
TravelmongerStill the same?
Unfortunately, no.
Apple's newer "Extend a wireless network" feature was designed to only work with other Apple products, so it would be extremely unlikely that it would work with a 2-Wire device if you plan to extend using wireless only.
If you plan to connect the AirPort Express to the 2-Wire device using a wired Ethernet connection, the Express can be configured to provide more wireless coverage that way. -
Year Ago Measure group by problem.
Hi,
In my report I have two measures Revenue and Revenue Year Ago.
Revenue Year ago is calculated based on the Ago functionalty and the time dimension level is "Year"
AGO(Fact.Revenue, TimeDimnesion."Year", 1).
The problem is that the column measure Revenue Year Ago is not getting added up to display data when we select based on the time dimension.
e.g.
Dimnesion Month-Code Revenue Revenue Year Ago
A Jan-10 100 90
A Feb-10 200 160
B Feb-10 250 200
In my report I want to display the Dimension, Revenue and Revenue Year Ago for the month of 'Jan-10' and 'Feb-10'
so that automatic group by happens for the measures like this.
Dimnesion Revenue Revenue Year Ago
A 300 250
B 250 200
But this is not happening when I apply the filter for Month-Code in ('Jan-10' and 'Feb-10') and the result what OBIEE gives is null value for Revenue Year Ago.
Dimnesion Revenue Revenue Year Ago
A 300 NULL
B 250 200
But when I remove the Month-Code filter it gives the correct result.
So is there something that I am missing out. Please advice.
TimeDimnesion Hierarchy is Total(Grand Total) -> Year (Year Id, Year Code) -> Qtr (Qtr Id, Qtr code) -> Month
(Month-Id,Month-Code) -> Detail (Day-Id, Day-Code)
Regards,
Bhavikif you can give a small test case to play around, it
might be helpfule.
put the data in the table and show the output you
desire.An example-
STORE
StoreID StoreName Location
s1 ABC NY
s2 XYZ LA
PRODUCT
ProdID ProdName
p1 foo
p2 moo
TRANSACTION
TransID Fiscal_Yr StoreID ProdID Rating Price
t1 2002 s1 p1 A 10
t2 2002 s1 p1 A 80
t3 2002 s1 p2 A 15
t4 2002 s1 p1 B 20
t5 2003 s2 p1 B 50
If the query below is executed-
SELECT t.Fiscal_Yr, s.StoreName, p.ProdName, t.Rating, SUM(t.Price) Revenue
FROM STORE s, PRODUCT p, TRANSACTION t
WHERE s.StoreID = t.StoreID
AND p.ProdID = t.ProdID
GROUP BY t.Fiscal_Yr, s.StoreName, p.ProdName, t.Rating
ORDER BY t.Fiscal_Yr, Revenue DESC
then, we get
Fiscal_Yr StoreName ProdName Rating Revenue
2002 s1 foo A 90
2002 s1 foo B 20
2002 s1 moo A 15
2003 s2 foo B 50
But, irrespective of different ratings for the same product, the revenue should be added and I should get rating as listed in the first transaction for that product for a particular store and Fiscal_Yr. So, my desired result should be-
Fiscal_Yr StoreName ProdName Rating Revenue
2002 s1 foo A 110
2002 s1 moo A 15
2003 s2 foo B 50
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