I recently subscribed to Adobe ExportPDF and tried to convert a PDF file to MS Word. So far, after many tries, I get soe type of error and the conversion fails. Please advise?

Hi there,
It sounds like there may be an issue with the quality of the PDF. Not all PDFs are created equal, and especially those created from scanned documents can be problematic if the scan quality isn't the best. Is there a dark background on the PDF, or stray marks or smudges?
You can try converting with OCR disabled at outlined in this document: How to disable Optical Character Recognition (O... | Adobe Community. But, while that's a good test to find out where the problem lies, you'll end up with a Word document that isn't editable, so it's not an optimal solution.
Please let us know how it goes.
Best,
Sara

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Hey hamsa142,
I think you are converting a scanned PDF to word.
You might need to run OCR first to make the text recognizable and then convert it to word.
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I doubt that Tamil language is supported in ExportPDF; it's not even supported in Acrobat.
Try Contact Customer Care - use the blue Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

I just tried to convert a PDF file to a word file and it DID NOT WORK!!!! Can you please help?? I'v

I just purchased the converter. Tried to convert PDF to word document. Did NOT work!!!!

Hi Philip,
The attachment didn't come through, but if the problem occurs with just one file, you can use the
File Conversion Issue form to send us your file and Adobe will take a closer look at it.
Best,
Sara

I have subscribed to this and i am trying to convert a PDF file to word yet the system tells me to subscribe

i have subscribed to this and i am trying to convert a PDF file to word yet the system tells me to subscribe

In Adobe Acrobat use the menu File > Save As > MS Word > ...

I'm already subscribed to Adobe ExportPDF. Can I upgrade to PDF Pack?

I'm already subscribed to Adobe ExportPDF. Can I upgrade to PDF Pack?

Hi Charles,
Why of course you can. If you'd like, I would be happy to take care of that for you. PDF Pack does cost more than ExportPDF, but when you upgrade, you'll be credited for the unused portion of the ExportPDF subscription. Would you like me to take care of that for you?
Best,
Sara

I'm trying to convert a pdf file to word and I continue to get the message "An error occured while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

Hi tkam,
I think I may have just the answer you're looking for. If you're converting from within Adobe Reader, please choose Help > Check for Updates and install any available updates. This error was resolved in the most recent Reader update. (You can also try signing in directly via the ExportPDF website at https://cloud.acrobat.com/exportpdf.)
Please let us know how it goes.
Best,
Sara

I just purchased Adobe ExportPDF Annual & it won't convert a pdf file to a word docx file?

Yesterday I purchased & had my Adobe ExportPDF Annual account set up & working. However I cannot convert a pdf file to a word file. My pdf files are 774KB & 810 KB and my browser is Microsoft Outlook. I keep getting the same error message " An error occurred while trying to access service". All other internet activities & email are working. WHAT NOW?

I can see Adobe really pays attention to this forum.

I tried to convert a PDF file into Word and it gave me computer language

I tried to convert a PDF file into word and it gave me computer language. Help!

HI Aijan,
I am trying to convert a pedigree chart so I can put it in my family's genealogy book. I need to make some corrections on it. It was created on a MAC and I am on a PC. This may be part of the problem. I am on Windows 8 on a 1-year old Samsung computer laptop. I have Adobe Reader XI on it. It says that I can convert a PDF to an Excel or Word file for editing.
It looks like computer code to me.
Here is the first page of what I am copying:
Thanks for your help.
Susan Cole
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--Original Message

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

Hi tkam,
It sounds as though you just need to install the latest Reader update. Please choose Help > Check for Updates in Reader and install the latest update. An update to Reader 11.0.07 resolves this sign-in issue.
Let us know how it goes!
Best,
Sara

I have just tried to convert a PDF file for the first time. Get error message-can't access service.

I just purchased ExportPDF and have tried to convert a PDF file to *.docx and *.rtf for the first time. In both cases I get a file that says there was an error is accessing the online service. What do I do?

Could you try these steps to alleviate the access issue you're having:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Let us know if you're still having trouble and we'll try to help!
-David

Problems converting a pdf file to a word document using ExportPDF

I am having problems converting a pdf file to a word document (.docx) using ExportPDF. It is spends ages trying to upload the PDF file, but fails to do so. Should I just cancel my subscription?

I suspect that you are asking for help with CreatePDF. If so, you should post in
http://forums.adobe.com/community/createpdf
This is the Reader forum...

When I convert my PDF file to either Word or Excel, the result is garbage and not usable. What am I doing wrong?

I have converted two PDF files to both Word and Excel. The result is garbage and unreadable. I want to edit the content of the PDF file and thought that this was the solution. What am I doing wrong?

It's probably not something wrong you're doing, just the way the file was
created. You can look under File - Properties - Description and see what
application and PDF producer were used to generate it. My guess is it was
not produced using Adobe software.
At any rate, there's no a lot you can do about it, I'm afraid. You can try
re-frying it, ie sending it to the PDF Printer to produce a new copy, and
then exporting that to Word/Excel, but that's about it.

I am trying to convert a pdf file from the Government Website.

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I have only bought the software to do this one thing and it failed.

If you use Reader XI you should be able to save it. You should also be able to save the form with Acrobat. However, the form name you gave is a docx file, not a PDF. So it is not clear what you are asking. If it were a PDF form as I would have expected, your questions would have made more sense.
Did you buy Acrobat? If so, are you trying to convert to docx or what. I really do not understand your question. I did find an 8 page PDF of the form (assume it is the same). If you have Acrobat, just start filling it out and save at any stage. I do not see any need to convert it to docx. There are no restrictions on the form for saving or such, so I do not see why you say you can not save your input. If you bought Reader, you got ripped off. If you bought Acrobat there should be no issues with saving. If you use Reader XI there should also be no issues with saving the PDF. So, I do not see the point of your question, sorry.

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I am trying to import a PDF file from my desktop PC in to Excel using XI Pro. When the data imports in to excel, the majority of the data is vertical along the far left comumn instead of horizonal along the colums such as name, address, etc. I need to be able to import the data in to the horizonal categories so I can categorize the data after it is in excel. Thanks.

Hi johnc,
I'm sorry to hear that your file didn't convert well for you. Can you please tell me more about the PDF that you're trying to convert? Do you know how it was created? The quality of a conversion depends on the quality of the PDF, and it sounds like the file you have may not include the tagging information that is required to convert that properly into an Excel file. Would you be willing to share that file with me? If so, let me know and I'll send you a private message with my contact details.
Best,
Sara

I recently subscribed to Adobe ExportPDF and tried to convert a PDF file to MS Word. So far, after many tries, I get soe type of error and the conversion fails. Please advise?

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