I redeemed an iTunes card but unable to buy games or anything with it. I don't know the security questions can anyone help me?
Can anyone help me? I redeemed an iTunes card but can't buy anything cause I need to answer the verification questions but don't know them.
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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Similar Messages
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my mum set up an account for itunes a few years ago but she cant remember the question recovery answers can anyone help as i can not purchase anything
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
I just created an iCloud email and I want to use that email for my iTunes account as well. I need help switching the old apple ID because I do not remember anything associated with that email and I don't know the security questions or the login for that old email.
You cannot do that. The AppleID you used to create the iCloud account is an active primary email address. The email address you created with the iCloud account is also an active primary email address (all Apple domain email address automatically become AppleIDs as well). You cannot replace the primary email address on one active AppleID with the primary email address on another, active AppleID.
You can use your iCloud email/AppleID with iTunes, but it will be a separate account, so all your previous purchases remain tied to the other AppleID you have.
I don't understand your statement that you could not remeber your old AppleID password, as you would have had to use it to create the iCloud account in the first place (the first step of creating the iCloud account required you to login with your existing AppleID and password)? -
Hi I can't purchase on itunes as I don't know the security questions, the email to retrieve answers is not a valid email my young daughter set it up wrong please help!
You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to udate your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Okay I wanted to upload a photo to instagram but i could'nt because it said that I had to go to privacy settings go to photos and turn on the instagram app but there wasnt any app to switch to on amda i dont know what to do can anyone help me?
I also have the ios7 and before i upgraded it it worked fine
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Im trying to redeem my itunes code but all it says is this action is not available i dont know how to fix it please help
Hey KbDaNcE,
Thanks for the question. The following resource outlines helpful information if you are experiencing issues redeeming an iTunes Code, including information on contact iTunes Store Support:
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/kb/HT6021
Thanks,
Matt M. -
Okay so I have had apple for a while and I got a new apple ID not to long ago and then answered the security questions and it said that it was the first purchase with the apple ID and I have to answer them and now I don't remember the answers
From an older post by King_Penguin:
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer. -
I used to have the @apple.com apple ID. Everything was working fine, but then one day I entered my password and it was incorrect. I tried to reset it but nothing was working. Then I tried to "forgot my Apple ID" on iForgot and found that it was automatically changed to @mac.com. I entered my Apple ID and Password but then it gave me "your Apple ID is locked for security reasons". I tried resetting my password but I don't think I had put any recovery email and apparently I entered a wrong Date of Birth.
What should I do to re-access my Apple ID?
Many thanks!Thank you randers4,
I just got off the phone with apple.
I have to call 800-MY-APPLE and try to verify my Apple ID using my old password and a serial number from a device on which I used my Apple ID. Oh and @apple.com never existed, I have no idea how it got on my phone :|
Hope it works -
My ipad screen has gone black and I don't know what to do the screen still works and I can still unlock it and I can still type. But I don't know what to do can anyone help me it will be much appreciated
If the reset doesn't do it then it's possible that the backlight or another part of your screen has broken. Unfortunately it's not really user servicible. I'd make an appointment at your local apple store and have them check it out. If your device is still under warranty and they don't determine that the damage was the result of 'abuse or neglect' (their words) then it could be a free replacement.
I'd just do a backup before you take it in, just in case. -
I can't log into my iTunes account on my iPhone 5s. I logged out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. I then tried to log back in immediately afterwards. I was unable to do so. After clicking "sign in" at the bottom of the apps main page, it brought up another menu where I clicked "Choose existing Apple ID". After pressing this the menu disappeared and nothing happened. I tried this multiple times and received the same result each time. I tried the other available option of creating a new AP ID to log in with and that one worked perfectly fine. I am clueless as to why the log in for me is either not able to load or just completely blocking me from getting back into my iTunes account on my phone. Not only can I not listen to the music I currently have, but I cannot log in to purchase the new music that I wanted to with my unused iTunes gift cards
I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
iPhone 5s, iOS 8.3 -
I have redeemed my itunes card but new total is not showing :o
can anyone help? i have redeemed my itunes card but it has not shown new total on page. i have closed window and reopened but still notshown new total.
Hi Evabee!
Here is an article for you that will help you set up an account without a credit card:
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
I have just redeemed an iTunes card, but my balance does not change
I have just redeemed an iTunes card, but my balance does not change to $15.00, but instead changes to $00.01 cant figure it out, did i waste money????
And you didn't owe iTunes anything or have pre-orders ? If you can't find where the money went then try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I redeemed my itunes card, but everytime i try to buy a song it does not work, how do i fix it?
i redeemed my itunes card, but everytime i try to buy a song it does not work, how do i fix it?
Have you tried first redeeming the cart into your account?
iTunes Store: How to redeem a code
Next contact iTunes
Contact iTunes -
hi their actually i redeem my itunes card but it havent redeemed seccesfully what can i do to make it perfact
What is not helpful ? How/where have you lost your money ? If you want help from these user-to-user forums then you need to provide information about what the problem is.
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I redeemed my iTunes card but it will not allow me to make any purchases
I redeemed my iTunes card but it will not allow me to make any purchases please help.
Have you Contacted Support as requested...
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html
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