I sent off my iPod Nano first generation over 2 months ago and have received nothing back. What should I do?, I sent off my iPod Nano first generation over 2 months ago and have received nothing back. What should I do?

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Call AppleCare and ask to be transferred to Customer Service. Or call any number you were given in your email.

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HT5463 I have an iPhone5,iPad 3 & my daughter an iPod Touch 4th generation. We use Do Not Disturb. It turns by itself at 9:30pm & off at 7:00am. This morning, none of them turned off automatically. I manually backed them up to iTunes yesterday. Any though

I have an iPhone5, and an iPad3 and my daughter has an iPod touch 4th generation and her and I have separate accounts. I backed them up to my PC to iTunes last evening as I do every few weeks. We both use the Do Not Disturb option. Quiet hours are from 9:30pm to 7:00am. The 3 devices always turned the Do Not Disturb on and off according to the schedule on their own. As of this morning, the Do Not Disturb did not turn off on any of the devices. I sync them with iCloud either manually or when charging them. The moon icon stayed on all day today and did not follow the schedule. I had to shut it off manually on my phone. Any thoughts. My daughter initially had used her iPod Touch under an Apple account I made with my information. When I got my iPad and then iPhone5 I created a different account for her. Some items of mine went on her iPod Touch yesterday when I backed them up on iTunes on my PC. Any help is greatly appreciated! Thank you!

It seems to be a glitch or bug. Its been officially acknowledged and addressed by Apple. There is no resolution other than waiting for a few days. The Kb article by Apple states it will fix itself on January 7.
http://support.apple.com/kb/TS4510
Symptoms
After January 1st, 2013, Do Not Disturb mode stays on past its scheduled end time.
Resolution
Do Not Disturb scheduling feature will resume normal functionality after January 7, 2013. Before this date, you should manually turn the Do Not Disturb feature on or off.
To turn off the scheduling feature, tap Settings > Notifications > Do Not Disturb and switch Scheduled to Off.

Good morning a few weeks ago I send the request for the replacement program of my ipod nano 1st generation and they sent me the shipping box but I did not get the label to go back, and I can not return it , i need to you sent me again the box for retu

Good morning a few weeks ago I send the request for the replacement program of my ipod nano 1st generation and they sent me the shipping box but I did not get the label to go back, and I can not return it , i need to you sent me again the box for return the ipod

Best thing would be to call Apple up again, and let them what has happened and they'll help you!

My iPad 2 is only 7 months old and is draining battery life quickly some days and others shutting off at 40% - 50% and when I turn the iPad back on it keeps turning it self off continuously. I have a feeling the battery could be faulty, what do I do?

My iPad 2 is only 7 months old and is draining battery life quickly some days and others shutting off at 40% - 50% and when I turn the iPad back on it keeps turning it self off continuously. I have a feeling the battery could be faulty, what do I do?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

My iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

my iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

Hi Goofy Goat,
Welcome to the Apple Support Communities!
It sounds like you have done some great troubleshooting for your iPod nano that is not responding. In this situation, if resetting it did not resolve, I would suggest restoring the iPod back to its factory settings and then sync your content back onto it from iTunes. Please use the following article as a resource for restoring.
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Have a great day,
Joe

I have an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

I have an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

To to http://iforgot.apple.com and sign in with your iCloud ID. A new password will be sent to the associated email address.
It this doesn't work, go to https://getsupport.apple.com ; click 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

I am heading to Mexico for a quick business trip, I only want to receive texts and make a call or two. What do I need to turn off to avoid ANY additional charges? Cellular Data/Data Roaming/MMS/visual voicemail? And should I turn wifi on and leave it on?

I am heading to Mexico for a quick business trip, I only want to receive texts and make a call or two. What do I need to turn off to avoid ANY additional charges? Cellular Data/Data Roaming/MMS/visual voicemail? And should I turn wifi on and leave it on?
I have a new Iphone 5s.

wifi is not something you can be charged for

I have an iPod nano 6th generation and I downloaded 3 music videos but they won't play on my iPod. They only play on my laptop/iTunes. How can I get it to work?

I have an iPod nano 6th generation and I downloaded 3 music videos but they won't play on my iPod. They only play on my laptop/iTunes. How can I get it to work? I know that my iPod should take music videos because there is a pre-made playlist called "Music videos". Can anyone help me please????

You can sync the music videos, but they won't play on your 6G Nano, because it does not support video playback. Sorry.
B-rock

HT1212 My ipod touch is not turning on, even if i plug it in to the charger. I'am wanting to rest the passcode through my computer in hopes it will turn back on. So far nothing is working what should I do?

My ipod touch is not turning on, even if i plug it in to the charger. I'am wanting to rest the passcode through my computer in hopes it will turn back on. So far nothing is working what should I do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My computer's hardrive went bad an I had to get a new one. Now my computer has nothing on it and I had to reinstall itunes and i have no music or anything. So now I cannot sync my ipod or anything. Is there anything i can do to get all of my stuff back?

My computer's hardrive went bad an I had to get a new one. Now my computer has nothing on it and I had to reinstall itunes and i have no music or anything. So now I cannot sync my ipod or anything. Is there anything i can do to get all of my stuff back?

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back.

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?

[discussion moved to Acrobat Installation & Update Issues forum.]

I have seen on this community that the earpods do not work on iPod shuffle gen 3 but when I was using on them it worked the control panel thing that is but only until I turned it off I don't understand why it won't work again and why it did in the first p

I have seen on this community that the earpods do not work on iPod shuffle gen 3 but when I was using on them it worked the control panel thing that is but only until I turned it off I don't understand why it won't work again and why it did in the first place can someone please explain and tell me how to make it work again

Sorry first time asking question didn't mean to write same thing twice well copy paste

I just received a iPod Touch 5th generation for xmas and it acts like it is locked, when you slide the slider it says unlock button and nothing happens. Can't slide the power off either. It tells you the time, unlock button, power off button but nothing

I just received a iPod Touch 5th generation for xmas and it acts like it is locked, when you slide the slider it says unlock button and nothing happens. Can't slide the power off either. It tells you the time, unlock button, power off button but nothing happens. Voice just tells you the unlock button, time, poweroff button.
Please help also itunes says I need to enter on iPod the passcode to reset to factory. I can't get it open to enter passcode, slider doesn't work. It is one day old and this happen xmas afternoon. PLEASE Help someone

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have an iPod touch 4th generation and when I try to upgrade to iOS 5.1.1 it says that all my apps will delete but I dont want them too, what should I do?

I don't want to lose all my apps but I want to upgrade my iPod. Is there any other way to upgrade it but not lose all my apps, and if so what is it?

- Update on the computer you sync with that has allthe apps and other synced media in its iTunes library.
- If on another computer
- Transfer iTunes purchases to the new computer by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music by using a third-party program like on of those discussed here:
newer copy
- Connect the iPod to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup. The iPod will be updated too.
Note that the iPod backup that iTunes makes does not included synced media like apps and music.
See:
iOS 5: Updating your device to iOS 5

Hard drive crashed and has been fixed/replaced, now I have new ipod, log in on itunes, and my library of songs is gone, although I can still see them in my purchase history. How can I get those songs back!?

My computer has crashed several times since I bought my first ipod in 2005. Recently, it crashed so badly that my fella who fixed it just wiped everything off it and reinstalled things. I have a new ipod now and just got my computer back. I log in to itunes, register my ipod, and, its bad enough that everytime my computer crashes and is fixed that itunes thinks I am connecting yet another computer to my account (it believes I have four computers/devices but I have only ever had one ipod and one computer simultaneously),. but on top of that, all my songs listed in my purchase history are not in my library. Hundreds of songs.
How can I download them again? I was told in the Apple Store to deauthorize the computer and reauthorize it and it should begin downloading my previous purchases into my library. I tried that, but to no avail.
Help anyone?

It is the users responsibility to maintain a backup of their files.
If you have failed to keep a backup, that is not good.
If the content is on your iDevice and it was purchased via iTunes, connect the device (DO NOT SYNC) then select File > Transfer Purchases.
If the content is on the device but was not purchased via iTunes, you're out of luck mostly. Do a google search, you can find utilities that will allow you to extract the content.
If you are in the US and running iTunes 10.3 or later, there is an option to redownload previously purchased iTunes content. To do this, in iTunes select Purchased, then at the bottom select Download Previously Purchased. There are options for Music, Apps, and iBooks. Select the "Not in My Library" option and download what you want.

I want to create a playlist on an old iPod Nano (I think it's from the second generation), but the computer it was originally linked to via iTunes died years ago. How can I make a playlist out of existing songs on the iPod?

Hello there,
I have an old iPod nano which I think is from the second generation (model number A1199 if that helps) with software at the latest version it can accept, 1.1.3. I wish to make a playlist out of the songs currently on the iPod, but I can't see any easy way to do that from the iPod itself. The next logical thought is to do it through iTunes, but the iTunes that was originally synced to the iPod died several years ago now, so I can't access that to make a playlist through (it's a very old iPod). I do have iTunes currently on this computer, but that's synced with my iPhone and stores different songs which I don't want to be mixed with those from the old iPod (due to the mostly nostalgic nature of the iPod songs). Is there any way I can either create a new playlist from the iPod itself, or through iTunes without having to sync? Also note that most of the songs on the old iPod were uploaded to iTunes from CDs and so aren't connected with any iTunes Login.
Thanks for any help you can give. Also, I sorta need to create this playlist ASAP so any advice you could give would be much appreciated
~Imamadmad

The old iTunes library was lost with the old PC. However, it all that music and content is still on your iPod there are many ways you can extract this content from the iPod and import it back into iTunes.
Your iPod is designed to sync with only one iTunes library at a time. It will recognize the iTunes library on the new PC as a new library. If you sync the iPod with this new library, all content will be erased from the iPod and replaced with what is in the new library. So what you will want to do is copy everything from the iPod to your new iTunes library on your PC first.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I sent off my iPod Nano first generation over 2 months ago and have received nothing back. What should I do?, I sent off my iPod Nano first generation over 2 months ago and have received nothing back. What should I do?

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