I tried to delete and reinstall Lightroom 5 and have the same problems. I was on chat last night and got a reinstall. This Am The shortcut is broken and when I open directly it is asking me for my serial number. I did that last night.

I successfully got Lightroom to open, it does not show my SD drive. I added the SD drive (folder) and it opened a few photos but then opened an old catalog. I tried again and got grey thumbnails with the correct Canon file numbers but no images. When I selected import, it opened an old catalog and began to convert it. I recently got the creative cloud subscription and I can open these photos there after pinning. The problem is, I don't have time to figure out Photoshop before I need these photos.

Thank you for responding. I can display my CR2 files in any program that
will show them. I can drag or "pin' them to the Ps logo or button at on the
task bar and they will be available in Photoshop. I purchased Lightroom
before the Creative cloud was available. that's why I have a serial number.
You've got me thinking I have two "dueling" programs of Lightroom. Could
this be the problem? I have now deleted Lightroom and was going to
reinstall. I will wait and figure out the reinstall from the Creative
Cloud. thank you again.

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I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I just install a brand new lightroom 5 in my computer. But when I open its icon, it asked to buy a serial number. I already have a serial number. How can I proceed?

I just install a brand new lightroom 5 in my computer. But when I open its icon, it asked to buy a serial number. I already have a serial number. How can I proceed?

There should be an option to enter the serial number you have, either in that dialog box or from the "help" menu "Lightroom Registration".

I paid for Lightroom and have been using it for over a year now. Ive just tried to open the app and it's asking me for a serial number.

I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.

Have you subscribed to the creative cloud photography package?
If you have, does Lightroom show as being available to install from the CC application manager?
Did you update your Lightroom just before this problem started?
What operating system?

I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.

I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.

Find your serial number quickly
You might want to develop a more secure system of saving your serial numbers and other critical information.

Lightroom CC It keeps asking me for a serial number

I dl lightroom through the CC on my mac. I pay for the photography offer (Lr and Ps for 12€/month) but when I open Lightroom It keeps asking me for a serial number. I checked, I pay every month, no pb with my credit card...

See if any of this helps:
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
Please help

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?

[discussion moved to Acrobat Installation & Update Issues forum.]

When I open up iTunes, it asks me for my ID and password, and when I enter it, iTunes crashes. Please help? Thank you!

When I open up iTunes, it asks me for my ID and password, and when I enter it, iTunes crashes. Please help? Thank you!

Hi ABCGUMLUVR21,
If you are having issues with iTunes for Windows crashing or unexpectedly quitting shortly after launch, you may find the troubleshooting steps in the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden

I installed photoshop cs6 in my new computer and when it asks me for my serial number I write it but it wont accept it

I installed photoshop cs6 in my new computer and when it asks me for my serial number I write it but it wont accept it

There are two steps when entering a serial number:
When you enter it in the 24-digit field, you should see a green checkmark. If you see a red x, you may have mis-typed the number, as Ben pointed out, it could be for a suite instead of a standalone product.
If it takes the number and installs, then activation is the next step. If it fails to activate, you may have exceeded your activations or the number might have been retired.
In that case, contact Customer Care with proof of purchase.
Contact Customer Care

Aperture running in Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

I recently purchased Aperture from App store and this was running fine until I upgraded to Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

I also have this problem! Mine is also not from the App Store. I had purchased Aperture 1, then upgrades for both version 2 and version 3. It's annoying as it is, but I also have to enter my previous serial number as well since it was an upgrade.
Following this thread in the hopes that someone will have a solution.

Hi, I did the 30-day trial of indesign, now I bought the student package and when installing it they ask me for my serial number and I didn't get any.. please help!!!

Hi, I did the 30-day trial of indesign, now I bought the student package and when installing it they ask me for my serial number and I didn't get any.. please help!!!

We have received your payment - thank you! For your information are the details of the order here:
Ordering information:
Creative Cloud membership Photo Student and Teacher Edition (one-year)
74.00 DKK per. month
Order number[Removed by moderator]
18.50 DKK charges
Total payment today:
92.50 DKK

I had a code to get logics pro for free and after it installed its asking me for a serial number does anyone know what to do from here.

I had a code to get logics pro for free and after it installed its asking me for a serial number but it never gave me one to put in, it just started downloading and then asked me. Does anyone know what to do from here.

I really don't think that is anywhere near on track.
Most likely the trial version was installed earlier, is that correct?

I bought adobe CC education license, and adobe asks me for a serial number

I bought adobe CC education license, and adobe asks me for a serial number@

Signing out of one Creative Cloud application deactivates all Creative Cloud applications associated with your Adobe ID on that computer.
Make sure that your computer is connected to the Internet.
Start the application.
Choose Help > Sign Out (Your Adobe ID).
Click Sign Out.
Alternately, you can sign out from all Creative Cloud applications on your machine using the Creative Cloud app for desktop.
Open the Creative Cloud Desktop App.
Choose the Settings icon.
Choose Preferences.
Choose Account.
Choose Sign Out from Creative Cloud.
Running into a problem? See Common Deactivation Issues.
Refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#de activate-problem
Regards
Rajshree

I tried to delete and reinstall Lightroom 5 and have the same problems. I was on chat last night and got a reinstall. This Am The shortcut is broken and when I open directly it is asking me for my serial number. I did that last night.

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