I've purchased a song not from iTunes they have emailed me a link to download it but I can't download it on my mac

Please help

debbiewh4 wrote:
It's from a bootcamp music site
Bootcamp?
As Carolyn notes, downloading a song is a function of your browser, not of iTunes. If you care to post specifics of the site you are attempting to use, perhaps someone here can help you.

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I purchased Damages, season 2 from iTunes Store, and I got it in French by mistake. How can I exchange this season, or change the language? (My playback setting was already on English for default language). Thank you, Judith Hamery

I purchased Damages, season 2,
from iTunes Store, and I got it in French by mistake.
How can I exchange this season, or change the language? (My playback setting was already
on English for default language).
Thank you,
Judith Hamery

Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards.

I have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?

i have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?

Maybe it is in the Purchased category of iTunes,
Try going there

HT204088 i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

Hi there c_varisco_pr!
I have an article here that I believe will help you get this issue resolved. This article can tell you how to report an issue with your purchase to iTunes, and it can be found here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Iam sandeep from INDIA even thought not purchasing any paid app from itunes ,I have check my purchase history to but still $10 have been deductated from my bank a/c notifying me the message

Iam sandeep from INDIA even though i have not purchase any paid app. from itunes a $10 have been deducted from bank a/c
Ihave also checked my purchase history there is no paid list. Iam surprised what is this happening.
In my bank detail i got a message about this..
PUR/ITUNES/STORO/LUXEMBOURG ...
then all the dates on which the money have been dr. from a/c
Can any one tell me what to do PLEASE I would be very thankful..
How should I can get my money back ..
Can this also be happen in future ..
PLEASE REPLY

Hello binbingogoABC,
Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
I'm very grateful that you wrote to us with your concerns.
Sincerely,

Album Artwork on songs NOT from iTunes?

Hey
I bought some Hindi albums recently off some random music website (this was before I realized they were also on iTunes) and I tried using the "Get Album Artwork" feature for all of the songs, except it never works. It always tells me that the artwork could not be found. I am editing the song info so that they say exactly what the tracks in iTunes say, and yet it does not work. Is this because this feature only works on songs purchased from iTunes? What can I do?
Thanks

if iTunes store doesn't have the artist or the album, then no, the artwork cannot be added using iTunes' features - they just don't have the right image. I also have troubles when trying to find album artwork when the album NAME doesn't agree with how iTunes has spelled it. Try looking through the store and search for your artist by name and see if anything comes up. Else, you'll have to manually add them. Try looking on 'zon-Ama' for the image.

HT201322 I down loaded a movie from iTunes on my iPad it says it is down loaded but I can't see it.

I downloaded a movie from iTunes from my iPad. It says it is downloaded but I can't find it.

It should be in the Videos app :
If it's not in there then have you got a film age rating set in Settings > General > Restrictions this is hiding it ?

My ipod touch 8gb will not sync ,computer is recognising camera wizard when i plug in but not for itunes,i have tried to de install then re install but to no avail this is a replacement ipod but the last one i had was ok syncing with the same computer

my ipod touch will not sync to itunes when i plug it in to my pc it is recognising the camera wizard but not showing up in itunes i have tried de installing and re installing but to no avail it is a replacement ipod but the last one was ok with syncing on the same usb connections can anyone help me out please

Try to disable the camera notification: http://support.apple.com/kb/TS1500
and make sure that Apple Mobile Device Service is active on your computer: http://support.apple.com/kb/TS1567

I have an iPhone and a new iPad. Both access the same iCloud account. The iPad new is new and all the photos from the iPhone have been backed up to the iCloud account. How can I download the pictures from iCloud on to the iPad?

Y

ALWAYS sync photos to a computer, don't count on icloud to store them for you. It does include photos from the camera roll in a backup, but that's all - and restores are not reliable when it comes to photos.
Added info...
Since you should always be syncing photos to your computer as you would photos from a camera, then sync from iphone to itunes/computer, then sync from itunes/computer to ipad.
http://support.apple.com/kb/HT4083
http://support.apple.com/kb/HT4236
http://support.apple.com/kb/HT4486
FOR A PC:
On a PC, simply drag photos to the designated Photo Stream Upload folder. By default, this folder is located atC:\Users\<user name>\Pictures\Photo Stream\Uploads. You can change this location by visiting Photo Stream Options in the iCloud Control Panel for Windows.

I purchased a song in the past and now I am trying to buy the album but I can no longer find the album.

i Purchased Aaliyah -rock the boat a while back and now I can no longer find that album in iTunes along with some other good songs by her. The name of the album is Aaliyah

It's possible that the rights-holder has removed the album, and her other albums, from your country's store. Is the album available on other music download purchase sites that you have access to ? Or is the CD available ?

If i downloaded a movie from mi pc or mac but NOT from itunes, how can i stream it to my apple tv

NOT FROM ITUNES, i have downloaded it from the internet and i want to stream it to my apple tv, how can i do it?

2 ways
if it's in a format the appletv support then you can just add the file to itunes then the appletv can access it
otherwise
read this
https://discussions.apple.com/thread/4910307?tstart=0

HT201272 Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased I had no problem retrieving from itunes with no charge but I can't download music that I have already paid for that was not backed up w/out paying again.

Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased had no problem downloading to my new phone from itunes with no charge, but I can't download music that I have already paid for that was not backed up w/out paying again. How can I get these songs to my new phone without having to buy them again?

Whether you can re-download music depends upon what country that you are in (and whether it remains in the store). If you don't have a Music section in the Purchased tab in the iTunes store app on your phone for re-downloading it, then do you not have you library on your computer's iTunes or on your backup of your downloads ? If not then you could try contacting iTunes Support and see if they will grant you a re-download

Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you

Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you

Hi Poonam26c,
If you do not have a local copy of a song which you have purchased (i.e. it is available via iTunes in the Cloud), you may need to redownload it before you can transfer it to your device. You may find the following article helpful:
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this!

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

HT201272 A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc. - Avinash

Hi,
A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc.
- Avinash

The purchases are probably hidden:
http://support.apple.com/kb/ht4919

I've purchased a song not from iTunes they have emailed me a link to download it but I can't download it on my mac

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