Retail:Support project role

Hi experts,
I am in "support project" now.I know how to create article (MM41).After creation of article when and where i will find the IDOC for article (WP_PLU01).After finding the IDOC number of the artilce what i have to do.I want "complete role" of an "support project SAP IS-Retail functional consultant" in support project. Hope you understand my query.Expecting complete and clear answer for SAP Experts.Thanks in advance.
Regards
Sandhya

Dear Sandhya,
SAP IS Retail Consultant role in ongoing (Post Go-live) support varies from Level 1 to Level 3 as well as client to client.
Mutually agreed tasks are part of Statement of Works (SOW) reflects in Contract / Agreement. So, you can refer SOW to know complete role.
In mean while, are you supporting Indian Client or Foreign Client?
In general, Support consultant should carry out following tasks;
(a) Trouble shooting in master data and transactional errors
(b) Training
(c) Interaction with team on proactive basis
(d) Facilitating to get MIS Reports
(e) Preparing FS document for Inhouse reports
Regards,
Muralidhara

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Sorry for a bit delayed response. I am sharing my experience for the roles and responsibilities of team lead in a support project.
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Hi,
Refer todays thread.. as dinesh ans
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Re: In production Support , how i can acquire the knowledge
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Daily Process chains
Weekly Process Chains
Monthly Process Chains
Yearly Process Chains
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Hi,
It may vary in different projects.
I can just give you a couple of general roles in Support project
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1.Carried out data load on a daily, weekly and monthly basis using Process chains from both SAP Source systems as well as Non-SAP Source systems such as Informatica.
2.Resolving Data load error such as Invalid characters, Time period conversion, Currency conversion, Duplicate records, etc
3.Ensuring the availability of the updated data in the datatarget on time.
4.Spooling out data through Infospoke from SAP BW to systems like Trillium, Ariba (Reporting Tool)
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1.Process chain modification: Working on Optimizing Process chain by creating new process chain considering the load dependencies.
2.Reloading of R/3 data from different clusters Reconciliation issues
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Preparing design documents from the Business Requirement docs and identified the relevant data targets for satisfying the customer requirements.
Creation of Operational manual: BW Run & Maintain Support.
Process Chain Detail Documentation (Sequencing & Dependency within Local Chains).
Monitoring checklist Document (From Process Chain Perspective)
BW Doc checklist preparation
Table space activity with basis team.
Data load analysis taking into account the CPU utilization.
Applying Support packs and performing ORT.
Refer
Roles & Responsibilities for Junior & Senior consultants(Technical)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be
Production and Implementation
/message/4755150#4755150 [original link is broken]?
hope this helps,
Thanks,

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Retail:Support project role

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