I want to sign in and buy a product but i get thrown out even though i have reset my password. what do i do next?

i cannot sign in and buy the pdf converter. the program throws me out.
what do i do next?

Hi,
Use different browser and try to sign in.
Please refer to this link to purchase:
Acrobat Pro, PDF Pack, Export PDF & More | Acrobat Document Solutions
Select the Subscribe option & it will direct you to the store.
Regards,
Florence

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HT5622 apple id disabled - even thought i have reset the password and it works very well on my iphone and ipad i cannot purchase music from itunes because my id has been disabled .....help!

Apple id disabled
even though i have reset my password and it works well on my ipad and iphone it won't work on ipod touch - help!

Since resetting the PW did not work you have to contact iTunes:
Contact iTunes

For some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.

I am trying to use screens and it keeps telling me it cannot detect Java even though I have installed and updated Java? What might be the problem?

I am trying to use "screenr" and it keeps telling me it cannot detect Java even though I have downloaded and updated Java? What is going on or what might I do to correct this?
Thanks

Firefox needs 32-bit plugins, so you'll need to install 32-bit Java for Firefox.
No, you can't change Firefox from 32-bt to 64-bit. There is a Nightly 64-bit version (alpha) of Firefox, but it is used only to test for regressions until development is resumed.

When I flag an email with IOS 7 on my iPad 4 and delete the email the number of flags stay even though I have no flagged emails. I am up to 8 flags.

When I flag an email with IOS 7 on my iPad 4 and delete the email the number of flags stay even though I have no flagged emails. I am up to 8 flags.

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. DONT CONNECT YOUR DEVICE TO A COMPUTER

HT4236 i want to delete all the pictures on my phone. but it wont let me even though i have no boxes selected to be synced to my phone how do i go about doing this ?

I'm trying to sync my iPhone 5 with my new macbook pro and im trying to back it up and then start from scratch with no pictures or music on it. but it isnt letting me do so. i have no boxes ticked, andi am doing everything the same way i would normally do it on my old microsoft computer. but it doesnt seem to be working. the pictures on my phone stay on there and they also back up to ym computer. i dont want to have to sit and go through my whole camera roll deleting my pictures. please will someone help me with my query as im getting rather frustrated at trying and constantly failing. if anyone could help id be very grateful. as you can tell im a beginner to the whole macbook, but ive had an iphone for ages and never had this problem on my microsoft computer. thanks in advance

nt want to have to sit and go through my whole camera roll deleting my pictures.
So you do not want to keep any of the pictures you took with your iPhone 5?
Settings > General > Usage - Photos & Camera.
Swipe across Camera roll then tap Delete.

I have a WiFi connection from an international hotel, but cannot get on line even though my laptop wireless is working fine. I have the Cell off. Also tried Airplane Mode ON and WiFi On. Any suggestions?

I am using WiFi for my laptop from the hotel room in an international location.
I have tried everything but cannot get my iPhone5 to connect to the internet from the room (where room # and name need to be entered first) OR the lobby (open WiFi).
Cell is off, Roaming is off.
I tried turning phone off, turning on with Home button pressed to reset, Forget Network and re-connect. No luck.
A friend has an iPhone 5 and it works just fine.
Any suggestions?

Catch 22
I need Safari to get to that first page so I can do that!
I am already logged on via the laptop, and can add the iPhone if Safari could only get to the first page!!
The lobby wifi is open, and doesn't need the sign in page, but I can't get to the Internet even though it seems to have connected to the hotel's wifi.

How do I delete a toolbar that was added by a plugin? Plug-in's been uninstalled, but the toolbar is still there and any new tabs open on their search engine (even though I have Tab Mix set to open tabs on a duplicate page). Help?

Running Firefox on Windows XP3. I installed a plugin from Savevid.com, which they now require. (I've used that site for at least a year with no problem ever.) Everything was fine but it added a toolbar to my browser, and it seems to have reset Firefox somehow so that any new tab opens on "Searchqu", some low-rent search engine. I uninstalled the plug-in altogether, but the toolbar is still there, and I can't make the reset on the search engine go away. I use Tab Mix Plus (also never had this problem before with it), but no matter what I do, the tabs will not open to anything other than searchqu. (Tab Mix has the option to open to a duplicate tab - what it was using BEFORE all this - but changing that no longer has any effect.)
Anyone know how to deal with a problem like this?

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can also check for problems with the localstore.rdf file.
*http://kb.mozillazine.org/Corrupt_localstore.rdf

My iphone 5 wont let me access new apps keeps rejecting my password even though i have reset it on the phone and from an email to the apple site to appleaid ? site it

my iphone 5 wont let me download apps keeps rejecting my password , i have reset it on the phone and via appleaid several times no luck

Try to backup then restore your phone and download your apps back from the backup it should work. Hope that will help you.

I have recently had to install itunes and it won't sync with my iphone 4s even though I have signed in to my apple id, how can I fix this?

My laptop needed wiping and rebuilding. I built it up and re downloaded itunes. However it will not sync with my iphone. I have re logged into my apple id on the itunes but still no sync is happening. I don't want to erase all of the songs on my iphone as I have a fair few albums. Is there anyway I can solve the sync issue without wiping all of my existing apps and music?

It is not devices, it is computers only. You can have up to 5 computers authorized with the same iTunes account.
The computer you are using is not activated with your iTunes account with iTunes? If not, is a computer available that is activated with your iTunes account? You can deactivate all computers from one computer that is activated following by activating the computer you are using now.

I need to puchase acorns for ice age village and it keeps telling me to contact itunes support even though I have credits to make this purchase

I have downloaded the ice age village game and am trying to purchase acorns but it keeps telling me that I need to contact Itunes support why when I have credits to make this purchase. I have made this purchase previously.

Contact iTunes support and see if they can tell you : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

HT1430 The not enouth storage is stuck on my screen and it will not let me by pass it even though I have increased the storage. I can not shut down the ipad or by forcing it or sliding the power off button. Advice on what to do?

My ipad is frozen with the not enough storage box up. I have tried a hard reboot and it will not respond to anything... help!

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Yahoo Mail and Xfinity TV says my browser is not current even though I have 3.6

I had a igoogle issue and after troubleshooting and trying a couple of fixes, my browser now shows to be unsupported by Yahoo Mail and XFinity TV. The message says that I need to upgrade to the latest browser but I have 3.6 already.

https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

My Apple ID won't be recognised as a membership on the One To One sign up page even though I have paid for it, what do I do?

So yeah, it's not working and if anyone knows what I could do or what could be wrong would be great to know, thanks.

Make sure it's the correct apple id that you gave when purchasing. If it is, call the apple retail store to see what's going on

I saved my data in Sync, reformatted and now i cant access my data even though i have my username/password.

when i uploaded my data, a screen told me i could close it and it would upload in background. I figured that was that. I have now reformatted my computer, so the old "device" no longer exists, since its the same one im on now... i clicked the lost other device button, it gave me a key but it doesnt work? Will you really not let me access my data????

I agree with jbaldwin9182. This is a serious bug. The way sync is presented, one might easily interpret it as being a way to backup your data. I also used sync as such, having read the description and being assured by two others that really, all I needed to do was make an account and that would be that. Without this sync key I never learned about important data, over half of which irreplacable, disappeared just like that. Why wasn't I given notice that I needed a sync key? I would have saved it five times over.
There are hardly any services which people who know little of computers (like myself) are used to which ask for more than your username/email and password. People are not likely to realise you need anything else unless you tell them. It is easy to tell the user that this was not intended as a backup device, but the description does lead to the conclusion that it is, in fact, a way to backup your data. Please don't tell people they are doing something wrong when they are not being properly informed of what they should be doing in the first place.

I want to sign in and buy a product but i get thrown out even though i have reset my password. what do i do next?

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