I was charged for a one month trial and a montlhy subsription...why!!!???

Back in October, I signed up for the teacher membership and was overcharged. I was told that the problem was fixed and I no longer had a membership. I waited a few months to see if I needed Photoshop again and decided to just do the one month subsription which is $30. I checked my account and now it looks like I was charged the 30 and the $20 for the montly subscription...I need to know what is going on and i want my $30 back if I am still signed up for the teacher subscription

This is a user-to-user technical forum. You are not addressing Apple here.
Contact Apple at getsupport.apple.com to talk to the iTunes Store Advisors about being charged for a 'free' game'. You might have made an in-app purchase.
Now, as far as the quality of the game, that's where you talk to the App developer, not Apple. Apple doesn't control the quality of content in an App, just whether or not passes their vetting process.

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I am trying to now install a free trial of indesign because despite paying $50+ a month for this supposed service I cannot open an indesign file I've been sent and need to do work on it urgently. I have now signed in again for a free one month trial and i

i am trying to now install a free trial of indesign because despite paying $50+ a month for this supposed service I cannot open an indesign file I've been sent and need to do work on it urgently. I have now signed in again for a free one month trial and it claims to be downloading but this is not happening at all. I am on a Macbook Air and Abobe for my $600 a year membership you have totally ruined by Friday night. If there's a human being out there at Abode please respond now

Hi,
If you have already subscribed to the membership, please follow the help document below:
https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Regards,
Sheena

I recently signed up for a one month trial of adobe pro. I logged in. I cannot convert a single page of PDF file to word or Excel with this trial. I just get the request to sign up for a year. What good is the trial if I can't try it?

I recently signed up for a one month trial of adobe pro. I logged in. I cannot convert a single page of PDF file to word or Excel with this trial. I just get the request to sign up for a year. What good is the trial if I can't try it?

Hey vcomfort6,
Please ensure that you are using Adobe Acrobat and not Reader to convert PDF file to word or excel.
Could you tell me whether it is a scanned document? Does this happen with all PDFs or any specific one?
Do you get any error message? What exactly happens when you try doing the same?
Hope to hear from you.
Regards,
Anubha

Connection fee for free one month trial

Hi, I just signed up for one month free unlimited world calling. I wanted to know if a connection fee applies for calls under this plan.
Thanks.

Hi,
I understand that you have subscribed with Azure and started to use Free one Month trial. However , you wanted to keep it for later use.
This is not possible because the Free trial expires in 30 days and Microsoft azure will suspend the free trial account. You can optionally upgrade your trial to be a Pay-As-You-Go Azure subscription at this point if you want to continue
Or if you wanted to use only the Free trail, then you might have to subscribe with another Live ID [ email address ] which is active for 30 days.
If you are a student, Microsoft Azure Education Grants might help which are focused on enabling educators to easily leverage the benefits of the Microsoft Azure for curriculum development and teaching. Through these grants, educators can obtain easy access,
with no Credit Card required, to the Microsoft Azure for an extended period of time at no cost for themselves and their students. Access to the Microsoft Azure is made possible through 5-month Microsoft Azure Academic Passes. Educator Grants may be available
up to the number of students within the course, dependent on the volume of requests, pass availability, and the needs of the course.
Educators at accredited academic institutions can apply for the Microsoft Azure Educator Grants.
see https://www.windowsazurepass.com/azureu for more details.
Regards,
Shirisha Paderu

HT204088 I was charged for a one year subscription just seconds after i agreed to purchase a 6 month subscription to Grindr and you can see they overlap please cancel the order for the one year subscription.

Tony I was charged twice for a product. I authorized one purchase for a 6 month subscription to Grindr and then I was also charged for a 1 year subscription please remove the one year subscription and refund my card... My bank said to go through apple to get the refund or it would be fraud and we would have to go through a long process. please help me out over 60$ is a lot of money for anyone ...
thanks
Anthony MAxcy
<Email Edited by Host>

We are fellow users here on these forums, you're not talking to iTunes Support - I've asked the hosts to remove your email address from your post's title (it's not a good idea to post personal info).
You can try the 'report a problem' page to contact iTunes Support (I'm not sure if app subscriptions show on there): http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

stop the download if it's stalled, and restart your download.

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads".
When you go to "Report a problem" next to the item (Great Gatsby) on the email invoice or on the online account - it takes you to online support - if you elect problems with iTune downloads the page NEVER opens... no email contact. Please help

This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

HT4059 I was charged for an unauthorized purchase of a book I have already purchased several months previously. Can I get a refund?

I was charged for a second purchase of a book that I purchased several months ago. I did not authorie this,, no apple ID, no pssword. No idea what happpened, it is a second copy in my library. I don't need two copies. Can I get my money back? and how?

Yup, this happened to me with an app I purchased...twice.. Considering all the "security" related implementations that the App/itunes store could keep our purchases straight. I wish there was some sort of innovation that would track purchases made. This way when we have to perform a simple procedure like re-downloading an app to a device that had to be erased & restored to deal with its inherent disfunctionality we wouldnt have to waste time dealing with a flaky retailer when they steal money from you..
Yes, there must be a technology maker who could invent this kind of innovation...btw, isnt it 2013 already? Not to much to ask, but perhaps this investment to create this wonderful innovation would be to much for such a small, poor firm like Apple..****, corporate is probably busy thinking up the next half baked product that barely works to consider the complex ins and outs of keeping its clients "satisfied".
-W

TS1702 I was charged for a montly subscription even though the magazine does not have an issue this month. What is up?

I have Food Network Magazine set up as a monthly recurring subscription and was charged for the August issue. Only problem is that the last issue was a July/August issue so there is not an issue for August. Why was I still charged?

You can contact support for more details of the developer of the app and ask.
https://expresslane.apple.com

The creative cloud free space is for lifetim, the 2GB, or for one month trial

the creative cloud free space is for lifetim, the 2GB, or for one month trial???

Just sign in with your Adobe ID at the Creative Cloud Files page at https://creative.adobe.com/files. You can then use the upload button to upload files, or drag-and-drop files from the Windows Explorer/Mac Finder. Here is a video explaining the file upload http://tv.adobe.com/watch/learn-creative-cloud/uploading-files-to-creative-cloud/.
If you use one of the Adobe Touch Apps (Ideas, Photoshop Touch, Proto) then the files you sync with these apps are also stored in the same file storage, and are accessible from the Files page.

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Hi there, I have a 2009 Macbook - running on OS X V.10.6.8... but I'm looking at upgrading the Operating System to V.10.10. Will your latest version of LIghtroom (the one I can currently get a free one month trial of from your site) work with Apple's late

Hi there, I have a 2009 Macbook - running on OS X V.10.6.8... but I'm looking at upgrading the Operating System to V.10.10. Will your latest version of LIghtroom (the one I can currently get a free one month trial of from your site) work with Apple's latest operating system - Yosemite V.10.10? Or will LR only work with V.10.7, 10.8 or 10.9?
Thanks, Seamus

Hey, problem solved. One of the drives was faulty. I erased the 2nd drive (which was showing up as the degraded raid slice), deleted the RAID set and restored the 2nd drive from a back-up disk image. After that, when I booted using 'option' I was presented with two boot disks but only one that worked. And when it did boot up only the reformatted disk was showing in Diskutil so I'm guessing the second one is knackered. With it still in place the server still wouldn't boot up from a full shutdown, but the moment it was removed it booted up no probs. Wakes up from sleep as well so it seems sorted.
So now just need to decide whether I'll bother with replacing the second drive or just use an external back-up. I have just bought a 1TB drive to back up to so will probably just go with that.
Btw, is there anyway I can test the drive I removed to see if can be saved?
Thanks for all your help. Your siamese twin comment was the push I need to erase the drive, I'd be holding off before that.
Warren

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthyl .99 fee..I don't know what that is and don't want it. What is it?

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthly .99 fee..I don't know what that is and don't want it. What is it? PayPal cancelled any further payments for this. I was informed I needed to request refund from ITunes. I did that. Why was I charged a .99 recurring fee? I purchased, or thought I did, an app called "Appzilla2" on Jan 10 for .99 cents. Does this mean I must pay .99/monthly to use it? If so, please cancel the appzilla.

We are itunes users just like you. We cannot cancel anything.
Look at your purchase history and see what the charge is for. Contact itunes support if need be.

I bought a $50.00 dollar Itune card and redeemed my card on Itunes and I went to the apple store to get some music and I was asked for my credit card info and was charged not only on my credit card but on the itunes card as well $ 8.65

can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I was charged for a one month trial and a montlhy subsription...why!!!???

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