Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help
Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads".
When you go to "Report a problem" next to the item (Great Gatsby) on the email invoice or on the online account - it takes you to online support - if you elect problems with iTune downloads the page NEVER opens... no email contact. Please help
This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.
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How long ago did you last contact Support, and how ? If it's been longer than 48 hours, and only tried one method of contact, then you could try the other :
- the 'report a problem' page : http://reportaproblem.apple.com
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You may want to contact Apple directly by phone to report the issue.
http://www.apple.com/contact/
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My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?
kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
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I rented a movie, was charged but it's not showing up under videos. How can I resolve this problem?
Hi Garywilliamsnc!
Try looking for this purchase and re-downloading it from your past purchases, found here:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for using the Apple Support Communities. Have a good one!
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If you moved them to your iPad then they will have been removed from your Mac. If they are no longer in the iPad's Videos app following the update then you will need to try contacting iTunes support and see if they will let you re-download them : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Tony I was charged twice for a product. I authorized one purchase for a 6 month subscription to Grindr and then I was also charged for a 1 year subscription please remove the one year subscription and refund my card... My bank said to go through apple to get the refund or it would be fraud and we would have to go through a long process. please help me out over 60$ is a lot of money for anyone ...
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<Email Edited by Host>We are fellow users here on these forums, you're not talking to iTunes Support - I've asked the hosts to remove your email address from your post's title (it's not a good idea to post personal info).
You can try the 'report a problem' page to contact iTunes Support (I'm not sure if app subscriptions show on there): http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?
You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck. -
I forget answer to my qustion with rescue email adrees please help me and send the answer to my main mail. Thank you very much
We are fellow users here on these forums, you're not talking to iTunes Support.
If you don't have access to your rescue email account, or you don't have one on your iTunes account, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add/change a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
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Check under App Store/Purchases for your purchase. Install it from there again. ... Hopefully you did buy this from Apple's App Store, right!
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I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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