I went to the Genius Bar today, too...
I went to my Genius Bar today. Chris was great, but of course at the store- iChat worked like nothing was wrong, even tho I explained everything that has been happening at home. He tested it and even un/reinstalled iChat for me. He suggested that I try at home on the ethernet and see if it would all turn out well. Well, no go. Nothing on the ethernet & nothing on the wireless. I decided to change the port setting to 443, like the talk has been in these discussions, and even created another AIM name. Finally got into iChat ONLY as text chat, still cannot video chat. The invite goes out and I can here it ring with my daughter, but we cannot connect. It says to send all the details to Apple- which I have, BUT am still wondering- what can be done to get the video chat working again.
Any suggestions? Or do I make another trip back to Apple- where it will work there but they don't make house calls, do they??? ( just joking!)
Thanks in advance!
Tell us about the settings in the Mac Firewall,
The modem and/or router you are using,
The settings in those devices please.
11:37 AM Sunday; March 2, 2008
Similar Messages
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How and where do I go to write a review that will go to his store specifically?
Reviews can only be posted for apps downloaded from the App Store.
If you trying to write a review for an app you downloaded, type the name of the app in the search field top right corner of the App Store window then click Write a Review under Customer Reviews. -
My early 2011 MBP 13" does not recognize my Sandisk 16GB 45MB/s Extreme Pro SDHC card. I went to the Genius Bar and we tried it in all the MacBook Pro's in the Apple Store and NONE could recognize the card. However, iMacs did. Any suggestions? Genius behind the Bar suggested wait for LION OS X release...
You really don't need to post multiple times, you will get attention eventually.
Find the reply here:
MacBook Pro 13 (MBP 8,1 random restarts) -
After visiting the genius bar today my itunes library is gone
After visiting the genius bar today my itunes library is gone
After visiting the genius bar today my itunes library is gone
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I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it.That it is bad for the software, firmware and battery. The employee was very excited about the topic and cringed when I force quit in front of him. He gave me the url to read about multi-tasking so that i could read more. But neither that page nor the force quitting apps page says anything about this activity being bad. Is it so bad? If so, why don't we know that? So many people I know force quit in an effort to have fewer pages appear.
Thank you for the feedback. I can breathe a sigh of relief that I can once again clear these pages from my sight. This employee said he tells about a half dozen people a day when they come in with various problems, as he is attributing their problems to force quitting. It's like he was out to save the world, one iphone user at a time. I'm talking *serious* passion from this man!
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Why are all my songs greyed out on my I Phone after I recently ugraded to 5.0.1?
Tried to sync and still no luck. The genuises at the genius bar blamed my PC and had no answers.
Can anyone help, Pleeeeeseee?You have two choices, however, choice one will only work for your 3GS: Download & Install this:
http://support.apple.com/kb/DL1575
If you get an iPhone 5, you will need to purchase 10.6.8 & then update to iTunes 11:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
I just want to know why I have to open my mail app to get my emails. On my 3GS I used to get notified without opening the mail app and now on my 4 i don't get the same functionality. I have a mobile me account, and I have my settings set to receive push notifications every 15 minutes....what gives?
If you are getting Siri when you double tap, then your home button must be sticking. Siri comes up when you hold the home button. Try tapping quickly twice. When that happens, the multi-tasking list comes up and you will see the app icon and then a thumbnail, or reduced size view of the app above it. You put your finger on that thumbnail and swipe upwards with your finger.
For that issue, you might want to do a reset of the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. This will not affect your data.
To be honest, your novel is a little difficult to read, and I think you put too much information in there, and a lot of it is unnecessary. Be to the point and just add information necessary to understand the issue. -
I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you? -
Just had my iPhone replaced @ the Genius Bar, now "No SIM" message is coming up.
I shattered my iPhone 4 screen the other day, went in to the Genius Bar today and had it replaced.
I have my previous iPhone's data on a back up on this computer. I turned on the new iPhone from the store and it gave me an error message saying a valid SIM card was not found in the phone. I can set up the basic settings (Language, location etc.) but cannot activate.
(P.S.: Sorry if this is in the wrong thread, I have no idea what the difference between CDMA and GSM is, so, I put this thread in both.)Make sure they didn't accidentally keep your SIM card.
Remove your SIM from your new phone and reinsert it. Before putting it back in make sure it isn't smudged. Also, make sure it completely seats itself when you put it back in. I've seen a SIM card error like this and the issue was simply that the card wasn't all the way in even though it appeared to be so.
Good Luck! -
Drive makes noise at home, not at the genius bar!
Hello, I am sure that all of you have had this happen to you. Your mac has a problem, so you bring it to the apple store.. However, once your are there, the problem stops! Yet when you get back home, it starts up again!
I have full Apple Care, so everything SHOULD be free for me... Here is my story:
My macbook's cd drive makes a loud buzz whenever it spins fast.. The computer is smart enuff to spin it down to a low speed, yet this is not good. CD rips stay at about 3x.. and booting from a cd is terrible! I went to the apple store, waited 40 miutes to speek with a genius, and when we put in a cd, it was whisper quiet and worked well.... He told me that it was fine, so I left. Well, its doing it again... Should I go to the apple store and demand that they replace it? Will they do this?
-JordanSome ideas:
Did you bring the same CDs that make noise with you to the Genius Bar, or did Apple Supply the CD?
Is it possible that the Genius Bar was too noisy for them to hear the noise?
Did you do exactly the same activity that causes the buzz at home at the Bar?
Does you MacBook have to be hot (or cold) for the noise to happen. Perhaps it needed more time to get acclimated at the Bar?
Does your MacBook have to be plugged into wall power (or running on battery) for the noise to happen? Did they plug it in the same way at the Bar? Did they use your power adapter, or theirs? -
Is anyone else having the finish rub off of the keys on their macbook? I've had mine for about 6 months and several keys look like the finish is wearing through. I went to the local genius bar today and the techs said they'd never seen this before.
Some people have seen their aluminum uni-body discoloring due to body oils. Go figure.
Normally putting anything over the keys/aluminum will hurt heat disspation, but you may need to use keyboard covers.
Or save up $500/year for new keyboards.
Neither is supposed to be a sarcastic answer. Either one could end up being the solution.
Good luck with it. -
About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in appleno body?
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The genius bar sold me a LaCie 500 GB EHD today but I can't get it to work properly. Can I schedule another genius bar appt. to help me with this issue even though the EHD is not an Apple product?
Yes, if you purchased it in an Apple store, they should be able to assist you. Bring your MBP with you as well as the Drive.
Ciao. -
What should I do; My Macbook Pro Retina 13" performing worse after a visit to the Genius Bar.
To give a little background; my MacBook is my baby. I keep it as safe and clean as I possibly can. The only damage that has come to it is a tiny dent in the left corner of the screen, when my little sister took it, ran, and dropped it on a wooden floor. It's my pride and joy, and I would never mistreat my computer. I don't loan it to friends, I always know where it is, and I do my best to keep it from dying. The only thing I do which is problematic is not shutting it down often enough; I usually keep it on for days at a time, I don't sleep much and spend a lot of time on my computer, but for such a high price, I was expecting that it could handle it. Onto the problem.
My computer was having minor problems with the trackpad and keyboard and had been since I'd bought it, but I hadn't been noticing it much until recently. I remember my mom pointed it out when I first got it and I told her she was crazy. I suspected a little hardware problem that my AppleCare would cover. When I went in to the Genius Bar, they opened up my computer and told me I had serious water damage. I was shocked as I'd never brought my computer close to water; I don't bring it in the bathroom, so no condensation, I have never spilled on it, I don't usually eat or drink around it, etc. I was given very minimal detail or explanation, simply told over and over that it was water damage, and they told me my AppleCare had been deactivated, which made me even MORE upset. The store told me it would cost almost $1000 to fix, at which point I was about to cry since that's almost the cost of my computer. I was going to wait until I got home to get an opinion from my hometown Apple Store, as they've known me for a long time and I was upset with the unhelpful service at the Genius Bar around my college.
My current problem is that I don't think I can wait until May. My computer has been acting up ever since the Genius Bar visit earlier this month, my screen is shaking and the color is going in and out, sound is acting strangely, and I'm really, really upset since none of these problems existed before my visit. I didn't feel it was a problem until recently, since it was pretty scattered and I felt like if I ignored it until I got home in mid-May, I could get it fixed then. Now, I feel as though something was jostled or screwed with while they were checking my computer and it's causing me a lot of problems, problems that are interfering with my use of this otherwise awesome device. I really love my MacBook, it's the best computer I've had, but I am at my wits end.
AppleCare is insurance, and I don't understand how they could take it away for something that I have no control over. When I bought AppleCare, I was told it would cover any damage that happened to the hardware or software of my computer, which is the whole reason I bought it! I wouldn't have wasted money on it if I knew this was a way to take the responsibility of fixing my computer away from Apple! I am beyond angry with the service I received, the "rules" of AppleCare, and the performance of my computer after the visit. I can barely type this since my screen refuses to stay still or one color! I was having absolutely no screen problems before this visit!!!
This is my last resort; I may return to the Genius Bar sometime next week for a reassessment. I am extremely upset with the service I have received and the new problems arising. This computer is barely seven/eight months old. It should NOT be having these problems. I can't help but think it was a manufacturing error and I was given an incorrect diagnosis. As a final, desperate cry for help, I thought I'd turn to the support forum for advice; is there anything you guys think I should be doing or any way I can possibly fix this problem myself/without Apple since apparently I have no insurance even though I paid $250 for problems like this to be covered?Welcome to Apple Support Communities
Hold the Power button until your Mac turns off, and turn it on again. As you tried to install a firmware update, plug the MacBook to its charger before turning it on.
Note that firmware updates are installed in the next startup, so don't worry about this, as the update hasn't been installed yet.
Respecting to other freezes, it may indicate a hardware problem. Check if the same freezes happen in the future -
I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
My Macbook Pro fell off my bed (approx. 3ft) and dented the left side of the front left corner on the battery meter. Besides the damage everything seemed okay for a little while until I kept getting a erratic curser track pad. I kept cleaning it thinking some dirty or oil may of got on it or in the edges, but long story short I found out my battery is swollen and thats the reason for the erratic curser. The drop and dent impacted the battery causing it to swell. I feel that I just need a new battery. I purchased my macbook from the apple store and still have applecare. However I've researched online a bit and saw some people posted that if you drop your macbook, Apple will void my coverage. I also read that when people have had a swollen battery and applecare, they just brought it into the Genius bar and they went to the back and brought them a new battery. I've been super nervous to go see them as I've spent the extra bucks on Applecare and did not get any use of it. If anyone has had this issue or knows about it, please let me know!!
MacBook Pro 13" 2012, Mac OS X (10.9.3)I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
Yes !
I would take it in before it gets worse and breaks something.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
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