IBR, PDF Converter API

Does anybody know where description of web services/API provided by IBR and/or PDF Converter can be found?
We would like to implement a synchronous web service that gets a source file and returns the converted document. It will be installed under Content Conversion Server license.
Thanks, Jiri

This issue has been resolved. The thing is we need to install "IDC PDF converter". This procedure is not mentioned in UCM installation guide.
The following document can be visited for installing IDC PDF Converter...
http://download.oracle.com/docs/cd/E10316_01/refinery/refinery_doc_10/documentation/addons/install_admin_pdfc_10en.pdf
Thanks
Sravan

Similar Messages

Configuring IBR, PDF Converter, and ghostScript to Convert PDF to PS to PDF

I am using the PDF Converter 7.6 with ghostScript distiller for PS to PDF file conversions. I need to know if I can make it convert from PDF to PS and back to PDF while optimizing the PDF in the process using the pdfopt.bat. I believe that changes need to be made to idcrefinery.cfg to allow for this conversion (Using an inbound refinery "IBR" and PDF Converter to convert certain file types to PDF when checked in through a content server). My need is to be able to optimize PDF files upon checkin to the content server. Any tips, guidance, or ANY help would be greatly appriciated.
Thank you,
Roger

Hi Tony,
Would it be possible to share the pdf so that I can test it at my end.
email me at < [email protected] >
Regards,
Rave

IBR problem - IDC PDF converter is not installed

Hi,
I did clean installation of UCM and IBR setup. But, I am getting the following error on IBR page.
Alert
The required printer 'IDC PDF Converter' is not installed. Queue monitoring will be turned off.
Conversion queues not being monitored and will not be processed.
Also, am getting the following exception while starting IBR server. Please help how to fix this issue...
<Nov 20, 2011 4:14:50 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
<general exception>
<Nov 20, 2011 4:14:50 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
<general exception
java.lang.Throwable
at pdfconverter.PDFCInstaller.postErrorNotice(PDFCInstaller.java:181)
at pdfconverter.PDFCInstaller.verifyWindowsPrinter(PDFCInstaller.java:16
6)
at pdfconverter.PDFCInstaller.configureWindows(PDFCInstaller.java:79)
at pdfconverter.PDFCInstaller.doFilter(PDFCInstaller.java:61)
at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114
at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
at docrefinery.server.RefSystemLoader.executeFilter(RefSystemLoader.java
:321)
at docrefinery.server.RefSystemLoader.doFilter(RefSystemLoader.java:193)
at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114
at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.jav
a:462)
at intradoc.server.IdcServerManager.init(IdcServerManager.java:205)
at docrefinery.server.RefServerManager.init(RefServerManager.java:67)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
uestUtils.java:624)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
uestUtils.java:455)
at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(IdcIntegrateWrap
per.java:102)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:8
7)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.j
ava:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperU
tils.java:278)
at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:124
2)
at idcservlet.ServletUtils.startAndConfigureServer(ServletUtils.java:542
at idcservlet.ServletUtils.initializeAllServers(ServletUtils.java:455)
at idcservlet.IdcFilter.initContentServer(IdcFilter.java:132)
at idcservlet.IdcFilter.init(IdcFilter.java:124)
at weblogic.servlet.internal.FilterManager$FilterInitAction.run(FilterMa
nager.java:332)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
dSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
120)
at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java
:98)
at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.
java:59)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAp
pServletContext.java:1876)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletCon
text.java:3153)
at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.jav
a:1508)
at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:482)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
teDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
eDriver.java:119)
at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedMod
uleDriver.java:200)
at weblogic.application.internal.flow.ModuleListenerInvoker.start(Module
ListenerInvoker.java:247)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
teDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
eDriver.java:119)
at weblogic.application.internal.flow.StartModulesFlow.activate(StartMod
ulesFlow.java:27)
at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.ja
va:636)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.
java:205)
at weblogic.application.internal.EarDeployment.activate(EarDeployment.ja
va:58)
at weblogic.application.internal.DeploymentStateChecker.activate(Deploym
entStateChecker.java:161)
at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(Ap
pContainerInvoker.java:79)
at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicD
eployment.java:184)
at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromSer
verLifecycle(BasicDeployment.java:361)
at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(De
ploymentAdapter.java:51)
at weblogic.management.deploy.internal.DeploymentAdapter.activate(Deploy
mentAdapter.java:200)
at weblogic.management.deploy.internal.AppTransition$2.transitionApp(App
Transition.java:30)
at weblogic.management.deploy.internal.ConfiguredDeployments.transitionA
pps(ConfiguredDeployments.java:240)
at weblogic.management.deploy.internal.ConfiguredDeployments.activate(Co
nfiguredDeployments.java:169)
at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(Conf
iguredDeployments.java:123)
at weblogic.management.deploy.internal.DeploymentServerService.resume(De
ploymentServerService.java:180)
at weblogic.management.deploy.internal.DeploymentServerService.start(Dep
loymentServerService.java:96)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
>
StandardFileStore:1.0.0.0 started.
+++ClassLoader reporting object initialized at Sun Nov 20 16:14:47 GMT+04:00 201
1
Servlet protocol layer ready to receive requests.
Started Core Feature 'Refinery', version '11.1.1.4.0' (build 8.0.8.1)
Ready and waiting for connection on port 5555, PID 2216 (idc42)
Inbound Refinery. Version 11gR1-11.1.1.5.0-idcprod1-110413T184243.
Copyright (C) 1996-2011, Oracle and/or its affiliates. All rights reserved.
<Nov 20, 2011 4:14:53 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
<general exception>
<Nov 20, 2011 4:14:53 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
<general exception
stack trace
at intradoc.server.ServerConfigurationAnalyzer.addAlert(ServerConfigurat
ionAnalyzer.java:194)
at docrefinery.agent.AgentManager.startIncomingQueueMonitorEx(AgentManag
er.java:175)
at docrefinery.agent.AgentManager.startIncomingQueueMonitor(AgentManager
.java:152)
at docrefinery.agent.AgentManager.startAllIncomingQueueMonitors(AgentMan
ager.java:144)
at docrefinery.server.RefSystemLoader.doFilter(RefSystemLoader.java:210)
at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114
at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.jav
a:462)
at intradoc.server.IdcExtendedLoader.extraAfterProvidersStartedInit(IdcE
xtendedLoader.java:454)
at intradoc.server.IdcSystemLoader.startMonitoringProviders(IdcSystemLoa
der.java:2611)
at intradoc.server.IdcManagerBase.startProviders(IdcManagerBase.java:131
at docrefinery.server.RefServerManager.serviceStart(RefServerManager.jav
a:135)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
uestUtils.java:630)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
uestUtils.java:455)
at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(IdcIntegrateWrap
per.java:102)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:8
7)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.j
ava:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperU
tils.java:278)
at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:124
2)
at idcservlet.ServletUtils.startAndConfigureServer(ServletUtils.java:542
at idcservlet.ServletUtils.initializeAllServers(ServletUtils.java:455)
at idcservlet.IdcFilter.initContentServer(IdcFilter.java:132)
at idcservlet.IdcFilter.init(IdcFilter.java:124)
at weblogic.servlet.internal.FilterManager$FilterInitAction.run(FilterMa
nager.java:332)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
dSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
120)
at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java
:98)
at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.
java:59)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAp
pServletContext.java:1876)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletCon
text.java:3153)
at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.jav
a:1508)
at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:482)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
teDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
eDriver.java:119)
at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedMod
uleDriver.java:200)
at weblogic.application.internal.flow.ModuleListenerInvoker.start(Module
ListenerInvoker.java:247)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
teDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
eDriver.java:119)
at weblogic.application.internal.flow.StartModulesFlow.activate(StartMod
ulesFlow.java:27)
at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.ja
va:636)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.
java:205)
at weblogic.application.internal.EarDeployment.activate(EarDeployment.ja
va:58)
at weblogic.application.internal.DeploymentStateChecker.activate(Deploym
entStateChecker.java:161)
at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(Ap
pContainerInvoker.java:79)
at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicD
eployment.java:184)
at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromSer
verLifecycle(BasicDeployment.java:361)
at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(De
ploymentAdapter.java:51)
at weblogic.management.deploy.internal.DeploymentAdapter.activate(Deploy
mentAdapter.java:200)
at weblogic.management.deploy.internal.AppTransition$2.transitionApp(App
Transition.java:30)
at weblogic.management.deploy.internal.ConfiguredDeployments.transitionA
pps(ConfiguredDeployments.java:240)
at weblogic.management.deploy.internal.ConfiguredDeployments.activate(Co
nfiguredDeployments.java:169)
at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(Conf
iguredDeployments.java:123)
at weblogic.management.deploy.internal.DeploymentServerService.resume(De
ploymentServerService.java:180)
at weblogic.management.deploy.internal.DeploymentServerService.start(Dep
loymentServerService.java:96)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
>
Added virtual directory for matching pattern '/*' for context root /ibr/ mapping
to path D:/Oracle/MIDDLE~1/USER_P~1/domains/UCM_DO~1/ucm/ibr/weblayout/
IDC Servlet initial class path is D:/Oracle/MIDDLE~1/ORACLE~2/ucm/idc/jlib/idcse
rver.jar

This issue has been resolved. The thing is we need to install "IDC PDF converter". This procedure is not mentioned in UCM installation guide.
The following document can be visited for installing IDC PDF Converter...
http://download.oracle.com/docs/cd/E10316_01/refinery/refinery_doc_10/documentation/addons/install_admin_pdfc_10en.pdf
Thanks
Sravan

IBR - PDF Conversion

Hi people!
I am trying to enable the pdf conversion on my Content Server (windows).
I installed IBR, same admin and computer as the idc instance.
I installed "PDF Converter" and a distiller engine (afpl ghostcript).
I also installed a new printer on the computer and configured the provider, the file formats, etc ... on Content Server and IBR.
When I check a word document in, I have the following error (no pdf generated) :
(translated from french...)
Failed to check c:/oracle/ucm/server2/vault/~convert/idc/9/essai~1.pdf.tmp.pdf file
'PDFOptimization' has not generated the exit file 'c:/oracle/ucm/server2/vault/~convert/idc/9/essai~1.pdf.tmp.pdf'.
Exception type 'java.lang.Throwable'. [ Details ]
Stack Trace :
Failed to check c:/oracle/ucm/server2/vault/~convert/idc/9/essai~1.pdf.tmp.pdf file 'PDFOptimization' has not generated the exit file 'c:/oracle/ucm/server2/vault/~convert/idc/9/essai~1.pdf.tmp.pdf'. !syExceptionType,java.lang.Throwable
java.lang.Throwable
 at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
 at intradoc.common.Log.addMessage(Unknown Source)
 at intradoc.common.Log.errorEx2(Unknown Source)
 at intradoc.common.Log.errorEx(Unknown Source)
 at docrefinery.agent.Logger.logError(Logger.java:138)
 at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:140)
 at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:231)
 at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:144)
 at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:204)
 at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:125)
 at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:93)
 at java.lang.Thread.run(Thread.java:595)
Could someone help me ?
thanks,
romain.

Hi!
I tried that but I got the following errors in the agent log :
"The step MSOfficeToPostscript did not create a log entry, it may not have set results correctly. Exception type is 'java.lang.Throwable
Runtime error:java.lang.NullPointerException
at docrefinery.data.DocumentConversionsSteps.getStepData(DocumentConversionsSteps.java:43)
at docrefinery.data.ConversionDataManager.getStepData(ConversionDataManager.java:78)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:81)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:298)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:144)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:165)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:109)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:231)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:144)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:165)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:109)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:231)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:144)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:204)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:125)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:93)
at java.lang.Thread.run(Thread.java:595)
AND
"Conversion completed -- Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: 'Unable to convert. Native application reported: '' ActiveX component can't create object'. Exception type is 'java.lang.Throwable'" and the file is not checked in...
Have you an idea ?
Here are the steps I followed to enable PDF conversion :
- Installing component InboundRefinerySupport
- Installing IBR
- Configuring Apache
- Installing PDFConverter.zip
- Installing ghostscript 8.54
- Configuring the distiller engine on "Third-Party Application Settings"
- Installing the printer IDC PDF PRINTER
- Creating the outgoing provider on idc
- Configuring the conversion parameter application/msword to Word
- Configuring the "Primary Web-Viewable Rendition" to "Convert to PDF using third-party applications "
Maybe, I have forgotten something ...
Romain.

How to install IDC PDF Converter?

Good day!
I want to convert some video via Oracle WebCenter Content Server, Inbound Refinery Server and Telestream FlipFactory.
When I start check-in and conversation, it gives to me file with "GenWWW" status. I saw Inbound Refinery Server - there are I have an error stack:
+"The 'OutsideIn Technology' conversion is unavailable because the ActiveX control failed to register. System error: Access is denied.+
+The required printer 'IDC PDF Converter' is not installed. Queue monitoring will be turned off.+
+Conversion queues not being monitored and will not be processed."+
In Oracle Docs (http://docs.oracle.com/cd/E23549_01/doc.1111/e10800/c03_pdfi_all.htm 3.3.3.3) I saw next solution of this error:
if "The IDC PDF Converter printer is not installed." - "Install the IDC PDF Converter printer."
I found a pdf converter installation manual (http://docs.oracle.com/cd/E10316_01/refinery/refinery_doc_10/documentation/addons/install_admin_pdfc_10en.pdf). It tell me:
+"If you are installing on Windows and want to use third-party applications or Outside In X to create PDF files, you must also install the PDFConverter component (PDFConverter.zip). This enables the Convert to PDF using thirdparty applications and Convert to PDF using Outside In options."+
But I haven't got a PDFConverter.zip file. Where can I take it?
thanks a lot

Hi Michael
Which version of UCM are you using? I know that when I had this issue in a 10gR3 environment, I had to log onto the server that hosted the IBR process (using the credentials that run the IBR process), and add a printer - any printer. There was an issue where IBR needed some printer drivers to complete. Not sure how you would do this in a 11g environment as IBR is hosted on a managed server.
Hope this helps.
A

How do I get the PDF Convert feature of Adobe Acrobat Pro Extended 9.4.4, which makes a PDF of a web page interactive, to work in Firefox 4.0.1?

I just installed (on my Windows 7 Ultimate (64 bit) operating system/Intel i5 CPU M560 2.67 GHz) and am now using as my default browser Firefox 4.0.1 because Internet Explorer 9 was giving me so much trouble--lack of display of web content, lack of PDF reproduction when web content displayed, screwball formatting display, etc., all of which has been remedied by the mere installation of Firefox 4.0.1.
How do I get the PDF Convert feature of Adobe Acrobat Pro Extended 9.4.4, which converts a web page to an interactive PDF, to set up and work on Firefox 4.0.1?

You can not do that using Adobe Acrobat 9. Adobe never made a create PDF add-on for Firefox for use with Adobe Acrobat 9. They created a Firefox add-on for use with Acrobat X, but currently that one does not work with Firefox 4 though Adobe are working on an update.

I have Nuance PDF Converter 7.2 and after I scan a document and want to email it, I get an error message that says the scan cannot be attached to an email.

I want to be clear: I can scan the document with Nuance PDF Converter 7.2, but after the scan, I want to email the scan to someone.
When I click on the word "email" on the left side of the Nuance screen, I get a failure message. For a couple of years this process worked without a problem. I was told by Nuance Support that the problem was in the email software. Is there something on a drop
down menu that I can click on the resolve the problem? Thanks.

The problem could be that your computer doesn't have Thunderbird identified as the default e-mail program, so the first step is:
Thunderbird: Menu bar: Tools: Options: Advanced Tab: System Integration:
Press the "Check Now..." button.
In the resulting "System Integration" window, make sure that "E-Mail" is check-marked, and "Always perform this check when starting Thunderbird" is checked. Then click the "Set as Default" button.
If you have Windows 8 or 8.1, then there is also another step: 
Windows Control Panel: Programs: Default Programs: Set your default programs. 
Find "Thunderbird" on the left side, and click to select it. 
On the right side, click "Set this program as default". 
Then reboot the computer. 
If the problem still exists, then do a clean install of Thunderbird:
Certain Thunderbird problems can be solved by performing a ''Clean reinstall''. This means you remove Thunderbird's program files and then reinstall Thunderbird. Please follow these steps:
#Download the latest version of Thunderbird from http://www.mozilla.org/en-US/thunderbird/ and save the setup file to your computer.
#After the download is complete, close all Thunderbird windows (Click Exit/Quit from the menu button on the right).
#Delete the Thunderbird installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#** C:\Program Files\Mozilla Thunderbird\
#** C:\Program Files (x86)\Mozilla Thunderbird\
#*'''Mac:''' Delete Thunderbird from the Applications folder.
#*'''Linux:''' If you installed Thunderbird with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Thunderbird on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/en-US/thunderbird/ Thunderbird Download Page], simply remove the folder ''thunderbird'' in your home directory.
#Now, go ahead and reinstall Thunderbird:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to open Thunderbird after clicking the Finish button.
WARNING: Do not run Thunderbird's uninstaller or use a third party remover as part of this process, because that could permanently delete your Thunderbird data, including but not limited to, extensions, emails, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!
Please report back to see if this helped you!

Why does the Adobe Acrobat X Web to PDF converter icon not show up?

I installed Adobe Acrobat X yesterday on this work computer, but the Web to PDF converter icon has not yet shown up. I have the icons, and they are functional, in the Mozilla Firefox on my home computer.

hi WDWPhishFan,
Have you looked at [[The Adobe Flash plugin has crashed]] and [[Opening PDF files within Firefox]]?
The first article has a lot of good troubleshooting steps that might help. The second article actual lists a couple of plugins that can be used for opening PDF files. I'd give both of them a try just in case.
Hopefully this helps!

Hyperlinks not working properly in PDF, converted by Nuance PDF converter

I have encountered a problem with the pdf files which were converted by the Nuance PDF converter(v8.1).
When reviewing a pdf file in Adobe Reader X(v10.1.0) the hyperlinks are not working properly in the "fit to window width and enable scrolling" mode.
The second one, "fit one full page to window", is working without problems. In this mode all links can be used.
Attached is a screenshot about the two modes in Adobe Reader X.
This issue is just happening, if the file is converted by Nuance PDF converter.
Well, Nuance support was not helpful at all.
Regards

just the "alias hyperlinks"(don't know the specific name) are not working.
if I write down www.hp.com it's just fine.
i've uploaded documents..
one is created with nuance pdf converter and the other with MS Office Word "save as pdf" function.
http://www.filedropper.com/linktestdocumentnuanceconverted
http://www.filedropper.com/linktestdocumentofficesafeas
so it seems like that nuance is not supporting "alias hyperlinks"..

When will get 64-bit PDF converter for 64-bit Firefox variants (Cyberfox, Waterfox, etc.)

I use 64-bit Firefox variants (Cyberfox, Waterfox, etc.), and am frustrated that the PDF Converter addin with Acrobat Pro X and XI does not yet work with them. I understand that a 64-bit DLL is needed for the add-in to work. Inasmuch as the PDF converter works with 64-bit IE-9 and IE-10 and Office2007/2010, I am at a loss to understand why a 64-bit PDF converter add-in for Firefox 64-bit variants is not available. WHEN?
Thank you.

Someday. This is a question asked multiple times but the answer is always the same, there is no real benefit to moving to 64 bit Firefox, and the amount of work required to do something with no benefit makes this a low priority. Eventually it will happen, but just because it uses 64bit doesn't magically make things better.

MAC Platform for EML to PDF Converter

Need help finding the eml to PDF converter that will work on a mac platform. I have not been able to batch archive my emails in PDF eversince I went to MAC. I can print each email individually in PDF but have found no way to create PDF images of all of the emails in a folder along with attachments, tilte, author, etc.
Please advise. This was a feature I really enjoyed in the outlokk windows environment and have used to archive mail for years

House & Garden wrote:
PDF converter for Word
Not sure what you mean...
PDF to Word : ExportPDF : post in http://forums.adobe.com/community/exportpdf
Word to PDF : CreatePDF : post in http://forums.adobe.com/community/createpdf

Pdf converter button on top of the browser disappeared.

I have adobe acrobat 9. I had a Pdf converter button on top og the browser that I used to convert web pages to pdf documents. This button disappeared last week. Could it be restored? I tried reinstalling the software and tried internet options to make sure third party extensions were checked.

Sorry, moving doesn't seem to be working right now, but you should post your question here:
http://forums.adobe.com/community/acrobat
This forum is for photoshop elements, the consumer version of photoshop.

Can't upgrade from pdf converter to pro

I can't upgrade from the pdf converter to the pro...It gives me an error message and sends me here to support. How do I upgrade?
"Unable to complete request
To complete your upgrade, please contact customer support."

Hi briannej55212550,
I would surely assist you however i need you to confirm the name of product you are using.
Alternatively, you can directly contact our Customer Care executive using the following Link- Contact Customer Care
Regards,
Rahul

PDF Converter for Acrobat Pro 8 problem in windows 7 (64)

Hi,
I just recently upgraded to Windows 7 - 64 bit and I am getting the following error message when I try to print to the Adobe PDF printer:
%%[ Error: undefined; OffendingCommand: setdistillerparams; ErrorInfo: CalCMYKProfile U.S. Web Coated (SWOP) v2 ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
Error accessing color profile: U.S. Web Coated (SWOP) v2
%%[ Warning: PostScript error. No PDF file produced. ] %%
I am using Adobe Acrobat 8 professional version 8.1.4 that came with CS3 Design Premium and have installed all current updates. Regardless of the chosen program (Word, Excel, Photoshop) when I attempt to print to the Adobe PDF printer, the print job stops at about 10% completion with the above error message.
Any suggestions?
Thanks,
Kyle

Thanks everyone for the helpful hints.
In the end I unstalled and then re-installed the entire Adobe Premium CS3 in Windows 7 (64 bit). The big difference was loading the adobepdf.dll_64 file at the proper point during the installation process.
Adobe has published a full explanation of this issue at the following URL:
http://kb2.adobe.com/cps/401/kb401731.html
Once installed, it's also important to update Acrobat 8 to the latest revision to get the PDF Converter working again.
Thanks again,
Kyle

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in to work with Visio 2013?

For MS Visio (any version) only the appropriate version of Acrobat *PRO* provides PDFMaker for Visio.
For Visio 2013 specifically you must have Acrobat XI Pro (updated to at least 11.0.1).
See:
http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Be well...

IBR, PDF Converter API

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