IC Alerts based on Marketing Campaign

Question

Guys,
We need an alert to show up in the CIC WinClient whenever a customer is part of a selected marketing campaign.
For e.g. if a customer is a part of Product launch campaign (Customer  will be in the target group), then when that customer calls, the campaign description should be displayed as an alert the CIC WinClient.
We dont want alerts for all the campaigns but only few selected ones. Is there a standard way to accomplish this? Any help on this would be appreciated.
Thanks
Ani

Answer 1

Hi Anirudh,
1. In order to achieve this, we first have to create a Generic alert handler class which would contain certain methods to handle the ‘SEARCH_TARGET_FOUND’ event
2. Since wish to display a message in the reminder scripting area about the client’s previous repair requests, we have to create a new custom event in Meta model file; Meta Model file is an XML file which would contain information about various CIC events and their corresponding alert handler Java script functions and classes.
IMG Path: Customer Relationship Management->Interaction Center Win Client->Customer-Specific System Modifications->Define Customer-Specific Meta Model
3. Once the Meta model file is created, we have to associate it with a Alert Modeler profile.
IMG Path -> Customer Relationship Management->Interaction Center Win Client-> Hidden Components->Alert Modeler->Define Alert Modeler Profiles
In order to do this, create a new Alert Modeler Profile and associate the newly created Meta Model file with it.
Events would be displayed in your newly created Alert Modeler Profile based on the events stored in the Meta model file.
4. First need to capture the ‘SEARCH_TARGET_FOUND’ event and pass relevant parameters to our Alert handler Class method ‘HANDLE_CUSTOM_EVENTS’
Also, we would have to capture our newly defined event ‘TEST_ALERT_MESSAGE’ to display the message in the reminder scripting area.
5. Alert handler function in the Meta model file would refer to our Class method by means of a Class Identifier. You need to maintain it in the Constructor method of our Alert Handler class.
6. Use Method to handle custom events
7. Once the implementation is done, in order to test our scenario, you have to attach our newly created Alert Modeler Profile to our CIC profile using the following IMG path
IMG->Customer Relationship Management->Interaction Center Win Client->Define IC Win Client Profile
8. Now, launch transaction CIC0 and use quick search to search for a business partner; Once you confirm the business partner, a message would be displayed in the reminder scripting area as shown below.
Reward if helpful
Cheers
Manohar