IC Email Help

Question

We recently upgraded our CRM 7.0 system from SP5 to SP15.  Since the upgrade we have been seeing some odd theings when replying to e-mail from our IC.  The first odd thing is when replying to an e-mail from the IC the auto signature is showing up in the subject line of the e-mail.  The other odd thing is the auto signature prior to the upgrade had our company logo, and images/links for facebook, twitter, linkedin, and you tube.  Since the upgrade the form appears to have place holders for these things, but they are not in the e-mail responses being sent out of the IC.  Can anyone provide anyone assitance as to what might be causing these odd things in our system?

Answer 1

Hi, not sure if this is still relevant to you Lakshman; if not it can perhaps help someone else.
I solved this by copying the JavaScript
function addrSearchDialog(fieldId,searchStr,multiSelect)
from the include CRM_EMAIL_ADDRESS_INPUT into the .htm of the mail component, changing its name to addrSearchDialogZZZ and telling the 'To', 'CC' and 'BCC' buttons to execute addrSearchDialogZZZ onClientClick instead of addrSearchDialog.
In my function, addrSearchDialogZZZ, I simply told the select option for Exchange Addresses to be selected:
I changed the line
'<option value=\"OUTLOOKGALID\" id=\"OUTLOOKGALID\">'
to
'<option selected value=\"OUTLOOKGALID\" id=\"OUTLOOKGALID\">'
I hope this helps,
Patrick.