IC WebClient - Favorites functionality

Has anyone implemented favorites functionality in IC
WebClient? The current favorites are only part of the PCUI screens.
Cheers!
Krish.

IC Web CLient doesnt have any favourites functionality.

Similar Messages

Add to favorites functionality

Hi,
I want to implement "Add to Favorites" functionality.
I have an application with several pages, I display "Add to Favorites" NAVIGATION bar entry. I want that whenever user click that link, I store the current page id in my custom table, say user_favorites, so that I can show all the user favorite pages on the application HOME page ....
How can I do this?
Thanks.

Kendra,
Thanx. Actually that's what I want to do. If you visit any content area, you have a link on the top of the page, which let's you bookmark a page, that is within a content area.
Now I have a Portal page that needs to be bookmarked. how do I incorporate the link that exists on every content area on my page.
Is there a way in which I can retrieve URL of the current page the user is on and provide him an interface by which he can simply add it to his favorites and it appears in favorites portlet.

Favorites Functionality

Hi,
I'm creating an activity tracking app for my data mart.
I want to implement "Add to Favorites" functionality such that whenever a user clicks a link, I store a row id to be tracked in a custom table.
Can anyone offer advice on how to store/retrieve these values so that I can show the status of a user's favorites on their HOME page ....
Thanks.

Matt,
Unfortunately this is standard behavior in CRM 7.0 and CRM 2007. However in CRM 7.0 EHP1 I think this is planned to be fixed. However since 7.0EHP1 has not been officially released yet, this still could change.
https://wiki.sdn.sap.com/wiki/display/CRM/CRMWebClientUIWishList
Take care,
Stephen

How to change default page in webclient

Hi,
For business role Ic_agent, the default page is identify account when you login. I wanna change the default page to interaction record.How to configure? Thanks!
BR,
ROBERT

Hi Robert
1. check which is the Navigation bar assigned to the profile assigned to Agent.
2.. follow path : Customer Relationship Management  Interaction Center WebClient Basic Functions Define Navigation Bar Profiles, look for the navigation assigned to your profile.
3. selecting your Navigation bar profile from Define Profiles and goto Assign Entries to Profiles, here you have Navigation Bar ID and Tittle. Against each of the navigation bar id a position has been assigned.
4. The lowest position assigned to Navigation bar Id will be set as default.
In your profile lowest position has been assigned to Identify Account, you assign even lower position to whichever ID you want to assign as default.
Hope this will help.
Rgds
Mallikarjun

MySAP replacements for Excel upload function modules?

I am doing some development in SRM 4.0 (WAS 640) and I notice that a few of my favorite function modules are no longer available. Specifically, I'm missing these the most:
KCD_EXCEL_OLE_TO_INT_CONVERT
ALSM_EXCEL_TO_INTERNAL_TABLE
Are there new equivalents? I know how to access XLS files by writing my own OLE calls, but sometimes it's just easier to use the standard function modules instead.
Yes, I've done a function module search, but I've found nothing that looks to the the same as my old friends.

Hi Chris,
I can't give you an alternative function module per say. Obviously, the downside of using SAP functions, that were probably never released for customer consumption anyway is that they can easily disappear. The suggestion I have is to use the features offered by DOI (desktop office integration). There in lies a set of classes and methods for generically accessing various documents (e.g. ms word, excel etc.) There is some examples in the re-use library (tcode se83). So here you don't need to be worried about the OLE either. Possibly in WAS there might also be some other classes that might access Excel sheets. Downside of finding a new function is that it might disappear in the next version you go to, whereas DOI is unlikey to disappear in a hurry. Best of luck.
p.s. there are a few other postings in the forum, maybe one will give you an answer, if you haven't search already.
Message was edited by: Michael Bennett

Sales Order in IC Webclient

Hi members,
I'm new to CRM so please excuse if my question is stupid. I'm trying to create a new sales order it says "Navigation isn't possible as there is no business transaction". How can i creare a new sales order?i would be very thankful if anyone could help me out of this.
Thank you,
Sunil

Hi Sunil,
You have to assign a transaction type to your Business Transaction Profile.
Steps are
1.IMG--> CRM --> Interaction Center WebClient --> Business Transactions --> Define Business Transaction Profiles
2. IMG-->CRM --> Interaction Center WebClient >Basic Functions> Define Navigation Bar Profiles
Best would be that you try the Best Practices for webclient(C78). It will surely help
The link for the same is http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Hope this would help.
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

Shortcuts for Telephony Toolbar Buttons in IC WebClient 7.0

Hi, experts!
I have a requirement to customize shortcuts for keys to access multi-channel toolbar buttons. Couldn't you tell me where can I find this customizing? Or what is the transaction code for this customizing?
Thanks in advance,
Fanil.

Hi Fanil,
You can maintain the Toolbar settings in the below path.
SPRO>CRM>IC Webclient>Basic Functions>Define Tool Bar profile (Or use the existing one if suits for your requirement).
Assign the defined Toolbar profile to your Business role, Ex If you are using IC Agent Business Role run Transaction code CRMC_UI_PROFILE (Customer Relationship Management  Interaction Center WebClient  Define Business Roles), select the IC_Agent Business role and assign the defined Tool bar profile in assign function profile (Function profile id is WBAR).
Hope this solves your issue.
Thanks
Lingaraj M

How to Call SAP ECC transactions into CRM IC Webclient Profile Screen

Dear all,
We are implementing IC Webclient application for our Clientu2019s call center operations.
All sales related activities are being created in back end SAP ECC system like, starting from Quotation to Sales Order, Deliveries and Billing.
Client wants to see all relevant ECC reports of Sales transactions in IC Webclient Screen.
Connectivity between SAP CRM and ECC has already been established and we did all basic configuration for IC Webclient, but donu2019t know how to and where to call ECC transaction in IC Webclient Screen.
I am looking for suggestions from any of you to handle this requirement successfully. I would be grateful if you send me any documentation which addresses this requirement.
Your suggestions and help will be highly appreciated.
Thank you,
Raghu ram.

Hi,
Step-by-step process for the same is as follows:
1. Create a launch transaction to launch the relevant BOR object at the following
IMG->CRM->IC WebClient->Basic Functions->Transaction launcher -> Configure Transaction Launcher (Wizard).
This wizard is very useful and easy way to create a launch transaction and guides through each step and generates a handler class for you.
2. This transaction now has to be incorporated in the Navigation bar. For this you have to create navigation bar entry and navigation bar profile.
IMG-> CRM-> IC WebClient->Basic Functions -> Define Navigation Bar Profiles
Here you have to first Define Entries where you would input Launch transaction ID created in step 1 and then Define the Navigation Bar Profile.
3. Assign the Navigation bar profile to IC WebClient profile.
Please note that you can you Transaction launcher for incorporating any web links, PCUI Transactions, CRM Transactions, ERP transactions etc.
Regards,
Deepak

Customize IC WebClient Profile

Hi all,
I started working on CRM 5.0 ICWC and i am facing some customization issue,
I have copied BuPaMoreContactView.htm view of CRM_IC BSP Application into Z_CRM_ICW appln,
In Framework Profile setting, I have maintained the Contoller Subsitute Z_CRM_ICW for CRM_IC.
Also created one IC Web Client Profile for copiying the default profile setting into it, and have assigned
framework profile in the webclient profileu2019s functional profile u2018RUNTIMEu201D.
I have attached the IC WebClient profile to my User Id..
But still I am not able to see the modifications that I have done in the Z BSP Application.
Is there any link between framework profile and IC WebClient profile which I am missing ??
I checked through notes in oss there i am supposed create some BP and assigned that , canone anyone tell me how to save BP and where to assign that if required.
regards
Saurabh khanna

Hi Saurabh
In Transaction SU3 use:
Parameter: CRM_ICWC_TEST
Parameter Value: xX3456789
Did you copy the controller for the view, Ideally you should copy the controller from transaction BSP_WD_WORKBENCH, this will take the view with it.
Hope this helps
Regards
Arden

Fields on Email screen are GRAYED out in CRM webClient UI

Hi CRM folks ,
I have a issue with email in the CRM IC webclient UI . The fileds on the Email section in WEB UI - CIC - CRM 7.0 are graye . I am not able to add any text / value in any of the field on the EMAIL screen. all buttons like - send , to , from , CC are inactive / greyed out. and the email body doesn't accepts any characters, basically cant type anything in the email body.
SCOT setup is alredy performed and working good. I can send emails from SBWP to any email ID.
so far I tried to insert IC_INBOX in the business role nad assogned the business role to PFCGF role , but no help.
Any suggestions would be deeply appreciated...
Regards,
Rakesh.

Hi,
You should check your email profile (which is assigned to the business role you are using) :
Interaction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles
Then depending on your scenario (push or pull), check the email provider maintained there :
ICI : in case your are using push from a CMS
Agent Inbox : in case you are processing email from the agent inbox
Hope this helps,
Best regards.
Sylvain AGUETTAZ

Transaction Launcher in IC Webclient?

Dear all,
Why we use Transaction Launcher in IC Webclient Configuration? What is the use of it?
After creation Navigation bar profile, Trnasaction bar profile and Business Profile and assinging to IC weblcient profile, How could we call it into PCUI interface?
How many Interfaces does IC Webclient Supports?
What is the major differences between SAP CRM Winclient and Webclient?
Please help to understand the above scenarios clearely, your suggestions and help will be highly appreciated.
Thank you

Dear Raghu,
Transaction launcher is used to call the transactions(for eg: CRMD_ORDER) into the ICWC.
It can be configured using the wizard
SPRO>Customer Relationship Management>Interaction Center WebClient>Basic Functions> Transaction Launcher -->Configure Transaction Launcher (Wizard)
It requires knowledge of BOL objects,BOR methods, BOL browser
You will need to define a class,Transaction Launcher type,import export parameters, logical system in it, hence the trasaction will be pulled fromt the logical system into the ICWC.
Major difference between a win client and a Webclient is that the IC winclient is totally SAP GUI whereas the ICWC is the BSP page with PCUI
I hope this information helps you .
Regards
Raj

IVR options and CAD in IC WebClient

Hello All,
we are integrating CTI with SAP IC WebClient 7.0 using Genesys.
When a Call comes in to the IVR, IVR greets the caller and give selfservice to the caller to enter meter read option 1 to enter bank payment option 2 .... option 3 for address change.. etc...
after selecting particular option 2 in IVR for bank details change the caller request to speak with the Agent(CSR) then call transfers to the agent but the agent desktop should populate with the activity selected(option 2) by the customer i.e bank details change screen on agent desktop.
the second is when a customer enters some data in IVR using CAD we can send to IC WebClient but on IC WebClient where can we show this data.
any inputs will be great.
Thanks,
Raj.

You can handle this through the IC WebClient Contact Attached Data Features.
The CAD is provided by the communication management software (CMS) as an XML string. In the IC WebClient, the XML data is transformed into an internal table containing attribute and value pairs.
You have to define the Profile and attached to your Business Role
SPRO-> CRM -> Interaction Center WebClient -> Basic Functions -> Communication Channels -> Define Profile for for Contact Attached Data

Request for the 'DOS' function call in Mathscript

To whom it may concern,
It sure would be nice to someday have the 'DOS' function call added to MathScript.
MathScript is really coming along. It now has some of my favorite functions like 'griddata', but I still need to the occasional 'DOS'.
It sure is nice that it handles 'complex' number data types!
Craig

Hello Craig,
Thank you for the feedback. We are aware of the lack of such a command. It will likely be added in a future version of LabVIEW.
Grant M.
Staff Software Engineer | LabVIEW Math & Signal Processing | National Instruments

Add to Browser Favorites from WDJ

Hi experts.
I'm running web dynpro java with portal environment, and trying to call [Add to Browser favorites] function of portal
from WDJ.
Is this possible?
Thanks for your time.

I am not sure but maybe you can use the WDPortalEventing API to do this?

Custom functionality to the telephony buttons which can trigger calls

Hi everyone,
I need to add a custom functionality to the telephony buttons which can trigger calls. This will be added to the telephony buttons consult, transfer, warm transfer, dial pad, conference.
Any idea as to how to proceed with this?
Thank you in advance.
Binno Don Thomas

Hi,
The buttons are controlled by ToolBar profile in your webclinet profile.
For creation of the toolbar profile go to
SPRO >> Customer Relationship Management >> Interaction Center WebClient >> Basic Functions >> Communication Channels >> Define Toolbar Profiles
If you want to create the button itself for use in the toolbar profile you can go to
SPRO >> Customer Relationship Management >> Interaction Center WebClient >> Customer-Specific System Modifications >> Define Toolbar Buttons
Hope this Helps.
Regards,
Rajiv

IC WebClient - Favorites functionality

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