ICloud down since midnight Monday, September 10th

I'm in Chesapeake, VA and our iCloud service has been compromised since midnight on Monday, September 10th (that is when we last received an email). We seem to be able to send email (or it appears to send).

I'm been a paying mac.com customer for years. Nice of them to convert to a free service but 'service' has gone down the tubes.
Getting right to it:
- Mail went bye bye on Saturday night
- Spent 8 hours yesterday researching trying solutions
- 6:30pm last evening got appt at Genius bar at my local Apple store
- Full hour there (45 mins of which was on the phone with specialist after specialist)
- Ultimately, they said it is being escalated to a super-dooper specialist and they will call me today at noon Eastern (umm... an hour ago) NOTHING
Would be nice if:
a) acknowledge that they have a problem; instead it's "we never saw this problem before"
b) system status was updated and accurate
c) a way to get back in touch with Apple, no ticket #, no phone number nothing
[the part you can take from this] I've tried everything and CAN get onto iCloud just fine, can view calendary and phonebook just fine (in the iCloud). The problem is obviously that their Mailserver is offline.
I work in IT and deal with DR situations, scheduling migrations, etc. constantly so understand the difficulties; If it was indeed system maintenance, notice would have been handy; if it was a failure, I would think that the service would be back by now; if this is actually a cloud, they ought to be able to bring the workload up elsewhere.
I will update this with the Apple response once resolved, hopefully it will help others but based on what I've read it will just magically start working at some point in the future.

Similar Messages

Icloud down since 11.00 yesterday, hurry up and fix this!

Is there any information, anywhere about this icloud problelm? it's really costing me money now!

heres the website for the problem..
http://www.theregister.co.uk/2012/09/12/apple_icloud_downtime/

Icloud down since yesterday 7:30am (Massachusetts)

Mail doesn't load on web site either & like others I am using it for work.
It is already an issue & I am at the verge of setting up a new email
account that is more reliable. Please let us know when to expect it back up for the 1%

heres the website for the problem..
http://www.theregister.co.uk/2012/09/12/apple_icloud_downtime/

ICloud email has been down since 6:10pm

No iCloud email since 6:10pm September 10th.
If I set up an auto response to use my alternate email or forward mac mail to another address
will this help until they work it out?
Definitely unhappy I'm paying Apple for premium experience and getting no answers from support.
Hoping they figure it out today. This is now affecting my income.

I've noticed this as well since about 10:30 EST. I used to have emails forwarding from another address and when I switched that off the other address is receiving emails instantly so it's definitely a problem on Apple's end. It's good to see that at least one other person is reporting the problem here, but it would be even better if Apple would update the status page. I can be very patient if I know it's a known issue for them, but hate seeing that all is up and running normally from their point of view when it isn't.

What about icloud mail down since yesterday?

I can#t access icloud mail since yesterday afternoon CET. What is the matter?

Yes, poor service from Apple on this one. This time yesterday % withput Mail was 0.17 Now it is 1.1%. That must be quite a number of users. Why are not more people kicking up a fuss? Mail out for over 24 hours is bad.
I am having to use other email providers.
David

HT4864 iCloud down... won't load or synch!

icloud mail keeps spinning, then stops and shows the grey circle with the lightning in:( I've checked my ipad, and iphone and they don't load right either. I logged in to the icloud website and it also loads for a real long time, then it does go to the mail page but is not working.
It's noted that I run the 5th gen Airport extreme(6.0), and that I was bumped of my wireless conection this morning when I opned my macbook air... strange. Either way, everything else seem to work just fine.
So, what's up apple? Who else is having this issue? I can understand that this issue happend in San Fransico on the 8th this month. Are they slowly doing updates without informing anyone about it or what?
Please apple, help!

Down since 13:15BST here in Scotland. iCloud is really great at helping me focus - prevents me from getting email so I can get real work done..!
Apple - a little biz of Zappo's awesome Customer service would be nice. Just letting us know what's going on and your on the case would be a start..

R190 System Update - Scheduled to go live September 10th, 2013

We are announcing a new Business Catalyst release, scheduled to go live on Tuesday, September 10th.
Please refer to our blog post for an overview of all major changes.
In this release, we're introducing the ability to set metadata for products, similar to the previous feature we've done for blogs.
To show the Products Meta description, change the HTML for the Individual Product Large Layout to include the corresponding tags in the <head> tag. You can use {tag_productmetatitle} and {tag_productmetadescription} to output the product title and meta description, and they can be used for other meta properties as well.
Here's a code snippet:
<html>
<head>
<title>{tag_productmetatitle}</title>
<meta content="{tag_productmetadescription}" name="description" />
<meta content="{tag_productmetatitle}" property="og:title" />
<meta content="{tag_productmetadescription}" property="og:description" />
</head>
<body>
...... rest of the product template code..........
</body>
</html>
To populate the Meta description for your products, you can use the product import - we've updated the export and the import files with a Product Meta Description column, it's the last column in the import template file.
Note: You still need to import all the product information (fill in all the rows and columns) even if only wanting to update the Product Meta Description.
Issues fixed in September release
Issue #
Description
3573073
When displaying webapp items, the output of {tag_addtofavorites} does not change to "Remove" once that webapp item is added to the favourites list
3573985
Viewing all campaigns causes a page crash, when having a large number of follow up campaigns
2892073
The Reports-> Summary-> Visitors-> Visits by source-> Referral report includes the site domain in the list of referrals
3117057
Re-arranging form fields is not saving properly, when having a large number of fields in the webform
3580368
Importing Wordpress blogs does not work with some specific import files
3591212
Customer Service Ticketing no longer sends emails to relationship users, when replying to a case
3590455
Customer Service Ticketing no longer sends emails to the BCC email address specified in the CST Settings
3567997
You get "An error occurred processing credit card" error when submitting a webform by using an Auto-fill browser extension, and that webform has the Anti-Bot Fraud Protection field enabled (has the module_ccsecurity in the webform HTML)
3579750
Orders placed through PayPal standard are processed at Paypal, even though the "Do not finalize my PayPal transactions" Paypal Standard option is enabled, under E-commerce->Payment Gateways
3513305
Enable ability to set meta data for catalog pages and products pages, without having 2 metadata descriptions on the products detail pages
3599751
Exporting campaign list subscribers downloads only 4 columns (full name, email address, optin status and subscribe date) - enable ability to download more customer details
3513665
Cannot set Role Responsible for Products through import/export of products
2876577
"Tax Never applies" product option is exported as a blank value like the "Tax Not applicable" option. Also, importing products with "Tax Never Applies" does not set the tax to "Tax never applies"
2866150
Pages imported as 301 redirects should be set to be "Excluded from search results" so they don't show up in the search results

Hi Liam, I was using that new dropdown section but the Meta Description wasn't saving. I did 10 yesterday and today some were missing which I'd definitely done yesterday. (Maybe it's something to do with onesaas which exports and reimports the products to sync with our accounting and inventory system?)
To be on the safe side I'm now copying the data from meta description into a custom 1 field in case it vanished again i can recopy and paste it back and not loose hours of rewriting etc.
Plus I found the tag to show the more options-keywords on the pages too.
So what i've learnt (in case anyone else is as lost as me..)
Don't touch product page properties. (I'm going to go through and delete all mine)
On the product large layout page have:
<html>
    <head>
        <title>{tag_productmetatitle}</title>
        <meta content="{tag_productmetadescription}" name="description" />
        <meta content="{tag_tags}" name="keywords" />
        <meta content="{tag_productmetatitle}" property="og:title" />
        <meta content="{tag_productmetadescription}" property="og:description" />
    </head>
(Does that sound good Liam?)

Can I use iCloud to since many users to one account for my business and have me as a administrator to oversee and change peoples calendars?

Can I use iCloud to since many users to one account for my business and have me as a administrator to oversee and change my employees calendars and contacts??

Go to System Preferences and click Sign Out, select Delete at all the prompts, then sign back in with the changed ID? (Your iCloud data will disappear from your Mac when you sign out and choose Delete, but will still be in iCloud. Provided you are signing back into the same account your data will reappear on your Mac when you sign back in.)

Keep getting an email that says I need to upgrade to a larger iCloud by september 30, 2013. But I have upgraded already. "Your complimentary iCloud storage upgrade expires on September 30, 2013."

I keep getting messages that indicate that I will lose my 20 GB complimentary storage. "Your complimentary iCloud storage upgrade expires on September 30, 2013."
When I go to my icloud settings - it shows that I am on the 20GB plan for $40.
What gives?

If you have purchased additional space that will have over-ridden the complimentary storage you had and will run until renewal a year from when you purchased it. You've received an automated email which hasn't recognized that you have purchased the storage: ignore it.

Is Siri Still Down? It is down since last night!! Anybody else?

Since last night Siri has been out.. I wonder if there are others with the same problem I am having.

Siri been working very good the last few days for me. Seems even better since the 5.0.1 update. The only outage I have experienced was a week ago thursday, but a phone restart fixed it. However, my brother in law called last night and said his had been down since yesterday morning. This makes me think that users are being scaled across multiple server farms and locations. I am preorderd and had my phone setup the first day of release. My brother in law has only had his about a week. Note, that Apple is still building the back end of this and scalling massive amount of users into the system everyday and likely why they were very specific about calling it "beta". I have worked technology business for years and Siri is very impressive but likely not trivial to scale especially with the variety and unknowns that occur in the network traffic.

Hi. is it just me or is icloud down now? i can't sync my notes, can't download apps. thanks

hi. is it just me or is icloud down now? i can't sync my notes, can't download apps. thanks

Welcome to the Apple Community.
iCloud System Status seems to show no issues at this time.

Need urgent help! - I accidentally sycn my friend's iphone account to my company's phone. I could not swich back to my own icloud account because of the icloud password i enter was incorrect. My friend does not use this icloud account since age.

Need urgent help! - I accidentally sync my friend's iphone account to my company's iphone. I could not switch back to my own icloud account because of the icloud password i enter was incorrect. My friend does not use this icloud account since age only remember 1 password which i already try but iphone shown that " incorrect password" I checked on icloud ID and try to log in but it shown as " You Apple ID was disable for security reason. To enable your account must reset password" but so bad again, the email address that he used to create icloud ID also lock for security reason. May Apple Supporter please help reset it ASAP? I can verify that I am the iphone's owner, as it belong to company's phone.

Have your company IT department get proof that the company was the
original purchaser of the iPhone and visit a physical Apple store with
proof of original purchase, proof that person is company representative,
and the iPhone - Apple may be able to help. If no physical Apple store,
contact Apple - you will still need the same items of proof.

ICloud down second day in a row - - spoke to Apple support - -they have no clue about what is going on

iCloud down second day in a row -- spoke to Apple support - - they have no clue what is going on OR when the problem can expect to be resolved.

Hi raulraghav,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

HT201342 Why can't I receive any mobilme or icloud email since 12/4/12?

Why can't I receive any mobilme or icloud email since 12/4/12?

Did you go to iCloud.com to see if they are on the server?

Phone under husbands ph contract. We have separate apple Id's and passcodes. Is there anyway he can see my iCloud info since ph contract is in his name?

Phone under husbands ph contract. We have separate apple Id's and passcodes. Is there anyway he can see my iCloud info since ph contract is in his name?

iCloud is completely separate from you cellular contact. If he doesn't know your iCloud ID and password he won't be able to see your data.

ICloud down since midnight Monday, September 10th

Similar Messages

Maybe you are looking for