Icloud mail server not connecting

Cannot connect to mail server on icloud. Help

If this is happening on your iPad, try going to Settings>iCloud, turn Mail off, then after a few seconds turn it back on.

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HT4061 Cannot connect to iCloud. Server not connecting

Help my iCloud says server not found cannot backup iPhone.

Hi jenne,
Welcome to the Support Communities!
It sounds like the issue is with your Wi-Fi connection. Follow the troubleshooting steps below to address that issue first:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398?viewlocale=en_US
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including .... previously connected Wi-Fi networks and passwords
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
If the above does not resolve the issue, here are some additional steps to try:
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Cheers,
- Judy

Why is smtp iCloud outgoing mail server not connecting from iPod?

My Macbook mail app works find with smtp iCloud setting?

I deleted the MM account on the phone and reinstalled it again. Now it is working.

HT202667 I switched from att to charter internet and change e-mail address. I keep getting messages telling me my at&t iCloud account is not connected. How do I get rid of the at&t iCloud message?

I switched from att to charter internet and change e-mail address. I keep getting messages telling me my at&t iCloud account is not connected. How do I get rid of the at&t iCloud message?

Hi adamsfly,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you changed your email address and iCloud is looking to sign in with the old Apple ID email. I would recommend that you read this article, it may be able to help the issue.
What to do after you change your Apple ID email address or password - Apple Support
Cheers,
Mario

HT2954 Mail is not connecting to imap server.

Mail is not connecting to imap server.But I can browse the internet.I am having a working network connection.how to connect mail to imap so that i can send and receive mails?

Thank you for reply.Previously It was working good.Later I changed my proxy settings.From that time oly it is stopped working.I tried what you have said.But still it is not connecting.

Can't get my mail say not connect to server but I'm on facebook

Cant get my mail says not connected but on facebook

Please provide more information about the issue you are experiencing. What mail provider? What is the exact error? Do you mean that you can get onto your Facebook page via the internet? How do you see these as being related?
Cheers,
GB

TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
You can also forward emails emails to another email address under preferences. Also very handy.
Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

Tried port 465 but it wouldn't work.
Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
I presented this question to the university team and then waited for a long time to get the following reply:
we do not allow relay from non-university IP addresses.
port 25 for smtp is a standard worldwide.
For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp. And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure. I know it makes me sound a lot more inept than I am, but all that made little sense to me. What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe. Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
Again, thanks for taking the time to educate the rest of us!

Mail, Snow Leopard and iCloud mail server settings

If I use the iCloud suggested settings as per:
ENTERING iCLOUD MAIL SERVER SETTINGS IN SNOW LEOPARD
as per Roger Wilmut's suggestions - http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html,
will all my other incoming and outgoing mail accounts still work as usual?
Thanks

Whatever you enter in your settings for your iCloud mail account, they will not affect any other mail account you have set up in your mail application.

I can't retrieve email, server not connected, at work, on my ipad mini

I can't retrieve email, server not connected, at work, on my ipad mini

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

ICloud Mail will not let me enter a subject in the Subject line

all of a sudden iCloud Mail will not let me enter a subject in the Subject line. It even alerts me that there is no subject in the Subject line when i send an email but still wont let let the cursor enter anything in the subject line

When you add an iCloud account with Lion or Mt Lion there's no need to add an incoming mail server if you are using the built in mail app. It is automatically configured for you.

Mail Will Not Connect

As of yesterday evening (September 12th, 2009), I have been unable to receive new emails into Apple Mail, and also was unable to connect to iChat. The second issue was solved by resetting to port 443, but after scouring the forums I have not found a similar fix for Mail that has worked for me. I have already tried restarting the computer, running software updates, and deleting the mail preferences from the library -- this last one worked until I tried to set up my accounts again, at which point I received this message:
"The Mobile Me IMAP server "mail.mac.com" is not responding. Try checking the network connection, and that the server name is correct. Otherwise, the server might be temporarily unavailable."
If this is the case, that the server is simply unavailable at this time, I'm willing to accept that. However, I'm receiving a similar message when I try to set up my gmail account, and I am inclined to believe that both servers have not gone down at the same time.
I don't care about loosing old emails by setting up the accounts again and starting fresh, but I don't seem to be able to receive mail that way either. Is there anything else that I can reset in account preferences? Should I perhaps try a manual setup for the accounts?
Thank you--
--Silvertrumpeter

I do not believe that this is a password issue. After watching the Activity window and the Connection Doctor, I got a message suggesting that I turn off SSL and try again. So I did, and watched the Activity and Connections windows again, with the same result. The Connections Doctor window tells me this:
"Connection Status: Mail was able to connect to the internet."
But next to my mobile me account name is the red status light, and the message that mail "Could not connect to this MobileMe IMAP server. Check your network connection and that you entered the correct information in the account preferences." Now, since this was all set up automatically, I'm guessing that I have not entered any incorrect information, but if anyone knows exactly what it should say, I'd be grateful to have that information.

Icloud mail is not set up in outlook

I am helping someone who never got Outlook and iCloud talking. They have Outlook 2007 and Windows Vista. They have iCloud 2.1.3. They have an iPhone 4s with IOS 7. There is an iCloud folder in Outlook, but it is empty.
In iCloud on my PC, I get the message "icloud Mail is not set up in Outlook". Under the message is another message I can click on "Set up [email protected] in Outlook" where myname is the first part of the email i am using in Outlook ([email protected]). I have "Contacts, Calendars, & Tasks with Outlook" checked. I click on the "Set up..." message and then I get "Setting Up..." with a spinning wheel next to "Contacts, Calendars, & Tasks with Outlook", The "Setting Up..." has been there overnight, so I think something is wrong.
Any help would be great.
Thanks

Use the settings from this article and attempt to set it up manually
iCloud: Mail server settings for email clients - Apple Support
(1027)

TS4002 icloud mail server status

Probelms connecting to my me.com mailbox, anyone know anything?

This problems seems to come and go - Never had this issue with Mobileme
Keeps prompting for password
I even re-created the account
Interestingly mail works for my iPhone and iPad - only seems to be an issue (every other day) on the MAC
Probably different iCloud Mail server - suspect it is overloaded
Wish I had stayed on Mobileme!

Windows Mail - Server Terminating Connection when ...

This is a message related to a very well established forum full of many, many irate BT customers. I'm posting this long standing complaint here because in the forum I speak of, we are all being totally ignored by BT.
BT, after months of dissatisfaction, can you (a) acknowledge / confirm the problem and (b) fix the problem.
Here is the link to the forum in question - 8 pages worth of extremely dissatisfied and angry posters:
http://community.bt.com/t5/Other-BB-Queries/Windows-Mail-Server-Terminating-Connection-when-download...
If you don't take action, I (and many others, I'm sure) will go public on this issue.
At the end of the day, we don't want to continue paying for service that doesn't deliver!

To both people who replied to my post - I know only to well what forums are for but I'm so angry that all our posts in the forum (the one with 8 pages worth) just evapourate into thin air. You have to question the intrinsic value of at least some of these forums. I don't speak by any means for all forums but in ours we are all at our wits end - and furious because we are paying good money to BT for a "service" that doesn't deliver.
It's not good enough despite you correcting me as to where I should and shouldn't post. Have a look at the forum and you'll see what I mean. Yes - we have supported one another but we now all know exactly what the pronblem is after many months. The Sage has made around 4 posts all of which advocate we should all change to IMAP but this is missing the whole point. Our BT e-mail service is supposed to work through POP3 and indeed BT has standard POP3 settings for mail clients.
Myself and numerous people have been through all the official help and support channels to no avail. Customer Service is really poor. They tell you to follow a standard set of instructions by way of a "fix" but they refuse to recognise the issues we have.
But to finish, where do we all go from here when (a) many people have known for months what the issue is - it's a BT Yahoo server-side problem and (b) many people have reported this long standing issue (since Feb-12 or earlier) through the official BT support channels and still nothing has been done.
OK. No more posts from me. I'm at my wits end and both your replies have discouraged me from participating any longer. Very disappointing.

HT204053 Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

mannyace wrote:
Thanks for the response.
So I basically won't run into any trouble? I
There should be no issues. Its designed to work like that. You don't change Apple IDs just because you get a new device.
mannyace wrote:
Thanks for the response.
Is there any chance that the phones can fall out of sync?
Unlikely. But nothing is impossible. Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
mannyace wrote:
Thanks for the response.
If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
Images, can be transferred either through Photo Stream
My Photo Stream FAQ - Apple Support
Or any Cloud service you want such as Dropbox, or One Drive.
mannyace wrote:
Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

Icloud mail server not connecting

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