ICWC service ticket saving

Hi all of you,
We are working in CRM 5.0 ICWC
My issue is with the SRVTHEAD.HTM view in the service ticket,
this is the error:
Exception CX_SY_MESSAGE_IN_PLUGIN_MODE occurred
"Check the part of the source code where the exception was triggered in transaction SE38.
Program include: LCRM_ORDER_APIU02
Source code line: 208"
can some one help me with debugging of this .
I'm unable to save the ticket.
Strangely the same settings in Development server are working but only sometimes, at other times i get the same error there also.
Please help it's uregent
Regards
Raj

Hello Raj,
The information from the short dump/error message mostly doesn't give you enough detail to start looking for errors.
You say the error occurs when you save the service ticket. So, open the controller class of the view (srvthead.htm) and look for an event handler that handles the "SAVE", mostly called EH_ONSAVE.
I suggest you place a breakpoint there and debug from there on each time going deeper and deeper in the called function modules/methods to find the exact cause of the problem.
It can be a long and painful proces but if you really have no clue why this error happens I'm affraid that this is your only option....
Hope this helps,
Regards,
Joost

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Message was edited by:
Amit Kumar

Hi,
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ICWC service ticket saving

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