Save the service ticket in the ICWC

Hi,
I want to throw a message in the ICWC when the service ticket is trying to save in the ICWC without giving any one of the classifications of service ticket.
Can anydody please help me where i can put the conditions to throw the message before saving the service ticket.
Thanks & Regards,
Suresh Babu Gade

Hi Suresh,
Did you tried to implement the ORDER_SAVE Badi..for your scenario...
please check...
Regards,
Raghu

Similar Messages

FM for getting the Service Ticket Details

Hi Group,
I have a requirement wherein, I need to get the Service Ticket(s) for the system when I pass the Status of the Service Ticket.
The query is like:
Import -> Passing the Status of the Ticket (like : Assigned/Closed/Resolved ).
Export-> Get the details of all the Service Tickets whose status is mentioned in the
 Import Parameter..
So please let me know of the FM/BAPI to achieve this task.
thanks in advance.
Regards,
Amit.

Hi Amit,
You can use FM
'CRM_SERVICE_PROCESSES_SEARCH'
Here in 'Export' Parameter:: STATUS specify the status required
Parameter: FROM and TO for dates.
and collect the result from Import parameter: BUSINESS_PROCESSES_LIST
Best Regards,
Pratik Patel
Reward with Points!

Changes made to the service ticket are not being saved.

Hi Gurus,
Can anyone please help me out ?
There is a problem while updating the service ticket and saving it.
Its allowing the changes however when trying to "save " . The "please wait" icon is displayed briefly indicating work has been saved. I then click on the "Service ticket" box to bring up the "Service Criteria" box in order to start the process all over again.
When I go back and check the data of the "saved " S.ticket its is either partially saved or not saved.This is not happening to all end users of CRM but one person and she is being doing this job for years.
Please suggest what should be done.Early the better.
Thanks to one and all,
R.....

You need to explicitly refresh the tables. In the Mapping Workbench, select or multi-select the tables you'd like to refresh, right click on them and choose "refresh".
IF you are doing that, and not seeing the changes, then the most likely issue is that you are connecting to a different database and/or using a different JDBC login.
- Don

BI Reporting Categorization levels in the service ticket RSA5

CRM 5.0
We have created a 2 level categorization for our ICWC with values created in the category modeler. In the ICWC user can fill in category 1 & category 2 (GOOD)
But in RSA5 in running the BI extract 0CRM_SRV_PROCESS_H
The extract only appears to hold the category 2 data.
If we create a service ticket and only fill in category 1 (leave category 2 blank) then the category 1 data is in the extract.
How do obtain both level 1 & 2 data for BI reporting? Points to be given.

Hi Glenn,
The reason why is because the second level is stored with the first level concatenated to the second level. I'll clarify this.
The configuration of the catalog/codes is like this:
Level 1
C_1 Hardware
C_2 Software
Level 2
D_1 Printers
D_2 Screens
D_3 Mouse
D_4 Windows
D_5 Office
Via the Category Modeler the following hierarchy is created:
C_1
   |__D_1
   |__D_2
   |__D_3
C_2
   |__D_4
   |__D_5
If you look at the technical code, the level 2 is stored like this: C_1:D_4 in the service ticket
To make a reconsiliation of both levels in BW I believe you should transfer the following tables to BW
CRMC_ERMS_CAT_CA
CRMC_ERMS_CAT_CD
CRMC_ERMS_CAT_CL
CRMC_ERMS_CAT_CT
These tables contain the technical code + Description of the categories.
When you make the BW report, you need to read the category, split it by the ":" and rebuild the levels yourself based on the tables.
hope this helps.
Micha

To unlock the service ticket

Hi all,
we are using ICWC we are facing a problem that when the enduser is creating the ST after that when he opens that same ticket it is showing an error that ST is locked by the user XXX
Regards,
V.Sekhar.

Hi,
The service ticket edit is controlled by the partner function Agent responsible and only one person can work at a time on the ticket .
if i understand correctly you want the ticket to be simultaneously edited by both the expert and the Agent this will happen only when the agent goes in display and then comes back in edit mode. for providing display as well as edit authorisation you will need to add it in the agent role.(Basis help needed)
hope this helps
Regards
Raj

Connect-SPOService : The Application ID (AppID) for which the service ticket is requested does not exist on the system.

I am trying to connect to SharePoint in my Office 365 environment by following https://support.office.com/article/Set-up-the-SharePoint-Online-Management-Shell-environment-7b931221-63e2-45cc-9ebc-30e042f17e2c and I am getting:
Connect-SPOService : The Application ID (AppID) for which the service ticket is requested does not exist on the system.
Is there some setting I need to change on the O365 side? Thanks.

Hi,
Based on your description, my understanding is that you want connect SharePoint Online using PowerShell.
Please make sure that the following software is installed.
Windows Management Framework 3.0
SharePoint Online Management Shell
And then, open the SharePoint Online Management Shell and use the Script below to test
whether it works.
$User = "[username]@[tenant].onmicrosoft.com"
$Pass = "[password]"
$creds = New-Object System.Management.Automation.PSCredential($User,(ConvertTo-SecureString $Pass -AsPlainText -Force));
Connect-SPOService -Url https://[tenant]-admin.sharepoint.com -Credential $creds
Get-SPOSite
More information:
http://blog.falchionconsulting.com/index.php/2013/01/using-powershell-to-manage-sharepoint-2013-online/
Thanks,
Dennis Guo
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Dennis Guo
TechNet Community Support

Very slow start when initially entering the service ticket in Web UI (2007)

We seem to encounter a very slow start when initially entering the service ticket in Web UI (2007). Once in all seems speedy enough. I don't have my access arrange for the Service marketplace (OSS notes) yet so can't check if there is a known solution, which I suspect there is. Has anyone encountered this problem and possibly resolved it?.
Jason.

Previous posts have highlighted the following notes:
1048388 General Performance improvements of BSP transactions
1162605 Network performance for CRM 2007 Webclient
1162685 SAP CRM 2007 Webclient Performance
821045 Poor performance of MIME objects in BSP pages
581316 BSP Delta-Handling for CRM (BASIS 620 SP17)
However, I was wondering whether anyone has come across any other small changes that may have a major effect. A quick-win I guess you call it. From bitter experience I know there are rarely quick wins when it comes to optimisation due to the amount of re-testing etc.
But any further advice would be welcome.
Jas.

Automatic Routing in the Service Ticket

Hi everybody.
what's "automatic routing"?
When i click on "escalation" in the service ticket, it's display a message "No rule found for automatic routing".
With profile "ic_manager" i was create a roule but now i don't know where insert it in the customizing?
Anyone has any idea about this ?
Best regards.
Virginia

Hi Virginia,
You need to pre-configure some rules based on which you route service tickets.Login with IC manager role in CRM 2007.There you go to Process Modeling->Rule Polciy->Create rules.
Here you create rule for Context=Order Routing.
Rule will be something like-If transaction type=service ticket and employee responsible = Virginia, then route to 'XYZ'.
I have done similar thing for Complaints.
Hope this helps!
Regards,
Rohit

Combine the Service Ticket View and the Survey

Dear experts,
I need to display the survey within the Service ticket View. Can you please guide me through the steps to achieve the same?
Thanks,
Kanthimathi

Hi there,
Am just copy and pasting this link.. Some one has explained this procedure in the forums.As I am not sure how to give you the link of the thread, am just copy and pasting it here.
The Attachments assignment block is a re-use component. These re-use components can be integrated into all business transaction components, and as such also in the interaction record. You need to carefully check how the component GS_CM is integrated into component BT111H_OPPT.
1. Define your own enhancement for the interaction record component ICCMP_BT_INR
2. Definition of component usage for GS_CM in the runtime repository editor of the enhanced ICCMP_BT_INR component:
Component Usage: CUGSCM (compare with the component usage in BT111H_OPPT)
3. Enhance the component controller class CL_ICCMP_BT_BSPWDCOMPONE6_IMPL, method WD_USAGE_INITIALIZE
This method binds the context node(s) of the re-use component to the corresponding context node(s) of the main component ICCMP_BT_INR
Sometimes this is easy and binding can happen between 2 BTADMINH nodes for example. In case of the Attachment assignment block a custom controller is used, which makes it more complicated.
Example for BT111H_OPPT
Attachments
WHEN 'CUGSCM' OR 'CUGSCM_DET'.
CALL METHOD iv_usage->bind_context_node
EXPORTING
iv_controller_type = cl_bsp_wd_controller=>co_type_custom
iv_name = 'BT111H_OPPT/CUGSCMCuCo'
iv_target_node_name = 'CMBO'
iv_node_2_bind = 'CMBUSOBJ'.
IF gv_ppm_flag = abap_true.
CALL METHOD iv_usage->bind_context_node
EXPORTING
iv_controller_type = cl_bsp_wd_controller=>co_type_custom
iv_name = 'BT111H_OPPT/CUGSCMCuCo'
iv_target_node_name = 'ATTRIBUTES'
iv_node_2_bind = 'ATTRIBUTES'.
ENDIF.
4. Create custom controller in the enhanced ICCMP_BT_INR component, similar to BT111H_OPPT/CUGSCMCuCo.
You can re-use the opportunity custom controller, and just copy the code above into the WD_USAGE_INITIALIZE method of the interaction record component.
However, to have more clean code it would be better to define your own custom controller in the interaction record component.
5. Enhance the interaction record viewset to display the newly linked re-use component.
ICCMP_BT_INR/InrViewSet. You will probabily need to create a new viewarea and tablinks, and navigational links in the runtime repository.
hope that helps,
Sreekanth

Error 1064 An exception occurred in the service when handling the control

Hi all,
I downloaded Oracle Business Intelligence 10.1.3.4.1 on windows XP successfully, once I try to start any service of Oracle BI [scheduler/server]. This error is shown *1064 An exception occurred in the service when handling the control request*.
Could anyone help me out?
Thanks in advance
Maitha

I checked the file
[68008] Scheduler Error: [nQSError: 67042] The Scheduler Configuration is incorrect.
[nQSError: 67004] Registry value for SchedulerScriptPath not set.
How the issue can be resolved ?

Alternative option to updating the services file on the local computer

Hi,
Our project needs to add updates to the file C:\windows\system32\drivers\etc\services in order to allow excel reports to work from the SAP enterprise portal.
The client will need to apply this change in the services file to all the desktop computers of the end-users. They are now asking whether there is an alternative solution to updating the services file on the local machine. Our team does not think that there is one but maybe one of you experts out there can provide some more insight.
Any help would be greatly appreciated.
Thanks.
Best Regards,
Giwan Persaud

For our normal sapgui rollout we never change the services file.
This is only possible if you change in saplogon.ini the MSSrvPort section, the names to numbers:
instead of
Item88=sapmsPS1
you use
Item88=3600
Then you don't need the services file ( excepte the standard ones which you can rollout once )
sapdp*
sapgw*
you to check if this works for Excel also!

PowerPivot - SP2013 - Cannot create the service instance because the parent Service does not exist

Unable to setup PowerPivot using PowerPivot configuration tool.
I have One server which has SQL 2012 SP1 and SP2013.
The farm is configured with all service applications.
SQL has default instance with DB Engine and SSAS Tabular. Reporting Services has been configured using SharePoint mode and has a service application.
The Power Pivot instance is set up with DB Engine and the SSAS.
I keep getting this error. Ive tried so many times uninstalling, making sure features removed, rebuilding the farm (thank god for autospinstaller..)
11/07/13 12:06:17:6858 Verbose: CreateSystemServiceInstance.NeedsExecute
11/07/13 12:06:17:6858 Verbose: Running function IsFarmConfigured to check whether SharePoint is configured regardless of availability
11/07/13 12:06:17:6858 Verbose: Farm is configured
11/07/13 12:06:17:6858 Verbose: Entering function GetService(Guid)
11/07/13 12:06:17:6868 Verbose: Service is not installed.
11/07/13 12:06:17:6868 Verbose: Service instance not found in local server.
11/07/13 12:06:17:6868 Verbose: CreateSystemServiceInstance.NeedsExecute(True)
11/07/13 12:06:17:6868 Verbose: CreateSystemServiceInstance.CanExecute
11/07/13 12:06:17:6868 Verbose: CreateSystemServiceInstance.CanExecute(True)
11/07/13 12:07:41:5662 Verbose: CreateSystemServiceInstance.Execute
11/07/13 12:07:41:5682 Verbose: Entering function GetService(Guid)
11/07/13 12:07:41:5702 Verbose: Service is not installed.
11/07/13 12:07:41:5702 Verbose: CreateSystemServiceInstance.Execute(Skipped)
11/07/13 12:07:41:5702 High: Cannot create the service instance because the parent Service does not exist.
11/07/13 12:07:41:5702 High: Prerequisites check for execution failed. Farm is not in a valid state.

Did you install the PowerPivot add-in for SharePoint? There are 2 parts to this - the SQL Server Power Pivot for SharePoint which is the Analysis Services instance running in Tabular Mode and the PowerPivot Add-in. The last line in your error message seems
to tell you that you have a missing component in the farm, possibly the PowerPivot Add-in
Edwin Sarmiento SQL Server MVP | Microsoft Certified Master
Blog |
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SQL Server High Availability and Disaster Recover Deep Dive Course

Defaulting the Service Provider for the receipts pulled from credit card

Hi,
When the Associate goes on a business trip , some of the expenses are processed through the AMEX corporate credit card. Using a custom PRCC , these credit card transactions are uploaded into the system and are available as buffer during the trip creation. Associates creates the trip using ESS Portal. When the Associate selects the expense from the credit card buffer , we want the Service Provider to be defaulted to AX (AMEX). The service provider code for AMEX is configured as AX.
In the following configuration (Travel Expenses->Master Data->Credit Card Clearing->Define Assignment Table for Credit Card Clearing , we updated the Service Provider as AX for all the expense types related to AMEX.
Now we notice that AX is not defaulted in the Service Provider when the Associates pulls the expense from the AMEX credit card buffer.
Is there a way to default the service provider for all the expenses pulled from the credit card buffer?
Thanks
Sukumar

Hi Nandagopal,
You are right that the origin column has Amex logo when selected from the Buffer. We are using Service provider in determining who the payment should go to. If the expense is from the credit card buffer , the payment should go to AMEX directly. If the expense is non-AMEX (i.e manual entry and not from buffer) , then the payment will go to the employee themselves. Different wage types are determined based on the Service Provider for the same expense type. For example for expense type ACAR (Rental) , if the Service Provider is AX , then wage type say WJ67 is selected by the system . For expense type ACAR and no Service provider , then wage type WJ17 is derived. The accounting is determined based on the wage type.
So Service Provider is one of the key field that determines the accounting. When the associate selects from credit card buffer , the associate should also select the service provider as AX so that payment goes to AMEX. If the Associate forgets to select the service provider , then the payment goes to the Employee. Then the employee has to pay AMEX separately. In order to avoid this, we want to default the service provider as AX when the associate pulls from the credit card buffer.
We maintained the default service provider as AX for AMEX credit card clearing in img node Travel Expenses->Master Data->Credit Card Clearing->Define Assignment Table for Credit Card clearing. In this node we link the credit card company transaction keys to SAP expense type and you have the option to select the Service Provider. But his default is not working in Portal.
Please let me know if this default setting should work.
Thanks
Sukumar

الترجمة I have a problem how can I cancel all operations evaluated by so I can use the service again in the same payment method because Apple stuck processes evaluated by on my account and I can not purchase again

الترجمة
I have a problem how can I cancel all operations evaluated by so I can use the service again in the same payment method because Apple stuck processes evaluated by on my account and I can not purchase again

If your CC was banned for fraudulent activity, you will need to use another CC. If the account was disabled, try changing the password to enable it at : https://appleid.apple.com
Otherwise, try contacting the iTunes store via : https://expresslane.apple.com , choosing iTunes and then iTunes store and from there selecting the topic as it pertains to your query.

Wow how can i find myself out of this? Need to find the service provider of the phone !!

So i bought a blackberry pearl 8100 and it is black and silver in color.
I don't know what its service provider is.
Its clearly not an AT&T since it gives the invalid simcard sign when its in it.
The only way how i can get it to work is by unlocking it.
But i can't unlock it witt not knowing the service provider or am i wrong with that assumption?
So is there anyway i how could figure out the service provider of the phone

You want to know the branded vendor of the device.
On the keyboard on the homescreen, type E A C E (or with the Suretype keyboard, R A C E).
There will not be a place to type these letters, just type them.
Then, find the Vendor ID on that Help! page.
and refer here: http://www.blackberryfaq.com/index.php/RIM_Vendor_Codes
http://www.blackberryfaq.com/index.php/How_do_I_determine_if_my_BlackBerry_is_%22unlocked%22%3F
http://www.blackberryfaq.com/index.php/How_do_I_unlock_my_BlackBerry%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Save the service ticket in the ICWC

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