Idea Pad N586

I bought my Idea Pad in Sept. 2012 as refurbished. Upgraded from original W7 to W8.0 in Feb. 2013. In the past few months, however, I keep going in circles and am very frustrated:
- Windows Updates reappear after being updated and some won't update at all.
- I try to repair WU to no avail
- Upgrade to 8.1 is not in Windows Store
- Standalone upgrade to 8.1 doesn't work (says my system doesn't support)
- Lenovo update offers keep re-appearing after they've been upgraded
- Refresh doesn't work at all. Gets to a point and "fails"
- I even to re-install 8.0 from download, but it fails after 90% completion.
I've tried all the "fixes" from Lenovo, Microsoft, Windows, Internet blogs, etc. and, as I said, I keep going around in circles and can't seem to catch my tail.
Is it Lenovo? Windows? Other? Or, have I learned a lesson about Lenovo and/or all refurbished laptop brands?

hi eet,
Welcome to the Lenovo Forums.
Just to check, when you connect via the Ethernet, are you still getting the same problem?
When connected via the Wireless, can you try the following:
- Open an elevated command prompt, type ipconfig /all and observe the TCP/IP IPV4 address
Ethernet Adapter Wireless Area Connection:
DHCP Enabled ..............   xxx (value should be Yes No)
DHCP Server .................. xxx.xxx.xxx.xxx
TCP/IP IPV4 Address ..... xxx.xxx.xxx.xxx (preferred)
Subnet Mask .................... xxx.xxx.xxx.xxx
Default Gateway ..............  xxx.xxx.xxx.xxx
- If you get a valid IP address (192.xxx.xxx.xxx / 172.xxx.xxx.xxx / 10.xxx.xxx.xxx) then there's most likely a security software that's interfering with the internet connectivity. If you have Mcafee, Norton, AVG, etc., try to temporarily uninstall these softwares, reboot the PC and observe.
- If you get a 169.254.xxx.xxx IP address then you're most likely getting a DHCP failover (APIPA).  check this thread and try the script made by cbautis2 to refresh the winsock and TCP/IP configurations of the PC and observe. In addition, ensure that the DHCP Client service is running under services.msc.
Let me know how it goes.
Regards
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Krissy,
Welcome to the forum !
I can appreciate that you have a lot of things on your mind and some of them we may be able to help you with here, and some may require support that is beyond what we can provide through the forum.
If you are missing driver support for your camera, I would start with downloading and reinstalling the camera drivers from our support site. Here is the page for all the drivers relevant to the B570.
If you are unable to get the camera of other functions of the system working properly, you may want to give technical support a call 877-453-6686 in the US. They can help you get the camera working again and can remote into your system if needed.
Some of your questions may related to some installed programs no longer working as you expect them too. Missing buttons, etc. For this kind of help, we have some support services that may be available for a nominal fee - these are LenovoCare Premium support. The are available by phone or chat, and can also remote into your system to address some kinds of software and configuration issues that are outside the scope of normal warranty service. The number is 877-737-1082.
Sorry to hear about your troubles. I hope that some combination of these support options will help get your system working again the way you need.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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Idea Pad N586

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