Ideapad Z510 sent for WARRANTY 3 TIMES

Question

Dear sir/madam,
My laptop is Lenovo Ideapad Z510. (From Malaysia)
After I used it for several months, the motherboard broke down.
There's no any "power sign" passed through the motherboard.
So, the service centre at Seremban replaced a motherboard for me.
After I got it back, same things happened again.
And again.
I replaced my motherboard "3 times"!!
Listen carefully, it's "3 TIMES".
And everytimes I get back my laptop, all the ports besides that come along with motherboard is RUSTY.
You guys replaced an old repaired motherboard??
And I need to replace motherboard again and again?
Are you guys kidding me??
Any solution or replace new laptop?! Can replaced a new laptop?!
I don't care care to pay some money again at least I don't want to experience this. I'm getting annoyed and angry!
I called to your SERVICE CENTRE. WENT over there. Called CUSTOMER HOTLINE. And whatever number you gave me, but you guys just keep replacing motherboard?! How many times do you want to replace? I'm a college student and need to use laptop everydays.
I bought your laptop because of innovation. But the more and more problems that occur just spoilt your company image.
S/N: YB0 ********
Case ID: D0415-027
Moderator note: serial number removed for member's protection.

Answer 1

Dad of Noel wrote:
Anyone can tell me how to prevent HDD cable from bad situation again?
I doubt it. However, you should submit a complaint to Apple (this is not the right place for it).
One time of repair could be explained as "unlucky" or mistake on production line. 3 times within 2 years can not say as sporadic or random mistake. Obviously, there is an systemic problem with Apple HDD cables
Actually, that's not obvious at all.
First, SATA cable issues are not specific to Apple. You can find, for instance, plenty of complaints on Toshiba forums. (Off-hand, it does seem to me that we didn't use to have so many problems with the old, parallel, ATA cables, but I can't be sure.)
Second, you could, for instance, have a small random manufacturing defect in a component which touches the cable. When the component warms up, that defect might damage the cable. This would explain the short life of the cables in your machine w/o the necessity of postulating a systemic issue. Of course, this is pure speculation, but it demonstrates the defect in your logic.
Third, the fact is that we, the consumers, demand ever more powerful products, in ever smaller sizes and comparatively lower prices. Apple, which is no different from any other major corp, is reacting by, among other measures, cutting corners on quality (as well as finding cheaper labour elsewhere). This is the reality which all of us have helped to bring about.
I know full well that this is cold comfort to you. But I'm afraid there is nothing else. For most of us, life is hard, bitter, and unfair.
If I were you, I'd make sure to keep all the documentation about the SATA cable problems, and, if it happened again, I'd complain once more to Apple, this time escalating it as far up the corporate food chain as I could.