IMAC not Performing extremely poorly

Please Help-
I purchased two 24' iMAC machines for our office.
Installed all my software from my mirror door G4, plus new copies of CS2 Suite.
I can harldy switch from program to program, saving 100 mb files out of Photoshop takes fifteen minutes, Illustrator hardly works, safari crashes, the entire system runs extremely poorly.
I have upgraded to 2gb of ram, but only 533 Mhz, I have no extra fonts loaded. I work off a firewire - 2.0 USB external drive, so no files are on the HD. The USB is plugged into the high speed port on the back of the machine.
I have downloaded Cocktail and run scripts, restarted, verified and repaired permissions, zapped P-Ram, everything I can think- and these forums say to do - and nothing works.
Many thanks in advance.
Kevin

If you used migration assistant to transfer files to your new mac, that is your problem. I have read about others on here who have had the same problem. Some programs and/ or files set up for power pc and not intel are causing your slowdown. You probably are going to have to reinstall osx and import them manually. It is tedious process, but it should solve the problem. I have not had this problem personaly, but others on here have and I do believe this is the fix for it. Try doing some other searches in the forums and see if there is anything else you can do. Also, photoshop is not yet universal and still set up for power pc so it's performance is going to be less than great. I wouldn't use 533 mhz memory in your mac. The specs are supposed to be for 667mhz memory. If that is causing your slowdown I am not for certain I am no computer engineer, but it would seem that using slower memory in the system would definitely cause performance issues. You are running a risky setup using memory not designed for your computer. Good luck.

Similar Messages

Extremely poor performance iMac 2013

Have a few questions on why my Imac is running so poorly. This is my second one and from the get go it has been much less responsive that my 2011. My 2011 27 Imac quit working two months out of warranty and I couldn't get anyone to stand behind it. I had no option but to buy another right then because I make my living with it. I haven't been happy at all with how long it takes to boot, for the desktop to come up, being able to start a program or shutting down. Apple decided last fall to cover the problem outside of warranty for the 2011 27in Imacs (yes!) that had the AMD video card problem. Mine just got repaired and is sitting next to my 2013 as I type this. The 2011 has the 3.1 cpu and the 2013 has a 3.2. They are both running 32 gig of ram. I shut them both down and restarted them at the same time to compare the speed. The just repaired 2011 takes about 1 minute 4 seconds before the desktop is visible and I can start Safari. On the 2013 Imac, it takes almost 8 minutes. (I can make a full pot of coffee in that same time )This time is reduced just a hair if I sign in using the "guest user" account.
I've tried a few things found all over this message board and nothing helps me. I have hidden startup programs, unplugged my usb devices, taken it off the network. Just no positive results.
I am half tempted to keep the older Imac in service and get rid of the newer one because it is absolutely frustrating.
Can any of you possibly look at a log file or something for me and help me figure out why this thing crawls like this? I would sure appreciate any help you could give me.
Thanks in advance.

Thanks for the reply and taking a look at this for me:
Hardware Information:
          iMac (27-inch, Late 2012)
          iMac - model: iMac13,2
          1 3.2 GHz Intel Core i5 CPU: 4 cores
          32 GB RAM
Video Information:
          NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 0:16:5
Disk Information:
          APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (612.35 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Logitech USB Receiver
          Apple Inc. FaceTime HD Camera (Built-in)
           Generic   AutoRUN/Partition
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Startup Items:
          EyeConnect: Path: /Library/StartupItems/EyeConnect
          ProTec6: Path: /Library/StartupItems/ProTec6
          Squeezebox: Path: /Library/StartupItems/Squeezebox
Problem System Launch Agents:
          [System] com.paragon.NTFS.notify.plist 3rd-Party support link
          [System] com.paragon.NTFS.vendor.plist 3rd-Party support link
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.SwitchBoard.plist 3rd-Party support link
          [invalid] com.dymo.pnpd.plist
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
          [System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link
          [System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
          [System] com.teamviewer.teamviewer.plist 3rd-Party support link
          [System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.google.GoogleContactSyncAgent.plist 3rd-Party support link
          [not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          AdobeResourceSynchronizer
          Eye-Fi Helper
Internet Plug-ins:
          DYMO NPAPI Addin: Version: 1.0 - SDK 10.4 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
          DYMO Safari Addin: Version: (null) - SDK 10.4 3rd-Party support link
          AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
          Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
          AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.15 3rd-Party support link
          iPhotoPhotocast: Version: 7.0
          QuickTime Plugin: Version: 7.7.3
          AdobePDFViewer: Version: 11.0.0 - SDK 10.6 3rd-Party support link
          GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
          JavaAppletPlugin: Version: Java 7 Update 51 Outdated! Update
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          Picasa: Version: 1.0 - SDK 10.4 3rd-Party support link
          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
3rd Party Preference Panes:
          Flash Player 3rd-Party support link
          Java 3rd-Party support link
          Squeezebox 3rd-Party support link
          Paragon NTFS for Mac ® OS X 3rd-Party support link
          Perian 3rd-Party support link
Old Applications:
          /Applications/ScanSnap/Scan to Office
                    Scan to Salesforce Chatter:          Version: 3.2.60 - SDK 10.4 3rd-Party support link
                    Scan to SugarSync:          Version: 3.2.61 - SDK 10.4 3rd-Party support link
                    Scan to Dropbox:          Version: 3.2.60 - SDK 10.4 3rd-Party support link
          Xerox Scan Utility:          Version: 1.0 - SDK 10.4 3rd-Party support link
                    /Applications/Xerox/Xerox Scan Utility/Xerox Scan Utility.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Library/Frameworks/DYMO/DLS8/Addins
                    DYMO Excel Addin:          Version: 8.4.2.9 - SDK 10.4 3rd-Party support link
                    DYMO Word Addin:          Version: 8.4.2.9 - SDK 10.4 3rd-Party support link
          CameraWindow:          Version: 7.10.1.3 - SDK 10.5 3rd-Party support link
                    /Applications/Canon Utilities/CameraWindow/CameraWindow.app
          Epson Printer Utility 4:          Version: 9.19 - SDK 10.5 3rd-Party support link
                    /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
          Alien Skin Settings Router:          Version: 1.1.2.20 18640 - SDK 10.5 3rd-Party support link
                    /Applications/Alien Skin/Alien Skin Settings Router.app
          dynamiclinkmediaserver:          Version: 6.0.1 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
          dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
          /Applications/iWork '09
          DYMO Label:          Version: 8.4.2.9 - SDK 10.4 3rd-Party support link
          Family Tree Maker 2:          Version: 21.2.4 - SDK 10.5 3rd-Party support link
          DYMO Stamps:          Version: 2.13.3 - SDK 10.5 3rd-Party support link
          Picasa:          Version: 3.9.16 - SDK 10.4 3rd-Party support link
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 930.71 GB Disk used: 360.42 GB
          Destinations:
                    2013 Mac Backup [Network] (Last used)
                    Total size: 1
                    Total number of backups: 45
                    Oldest backup: 2013-12-29 05:00:04 +0000
                    Last backup: 2014-04-19 01:41:26 +0000
                    Size of backup disk: Adequate
                              Backup size 1 > (Disk used 360.42 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               3%          mds
               1%          WindowServer
               1%          EtreCheck
               0%          mDNSResponder
               0%          ocspd
Top Processes by Memory:
          164 MB          com.apple.IconServicesAgent
          98 MB          perl
          98 MB          mds_stores
          98 MB          WindowServer
          98 MB          com.apple.WebKit.WebContent
Virtual Memory Information:
          28.72 GB          Free RAM
          1.32 GB          Active RAM
          488 MB          Inactive RAM
          1.48 GB          Wired RAM
          269 MB          Page-ins
          0 B          Page-outs

FAMACR/APMACR EXTREMELY POOR PERFORMANCE AFTER APPLYING FA PATCHSET K

제품 : FIN_FA
작성날짜 : 2005-11-28
FAMACR/APMACR EXTREMELY POOR PERFORMANCE AFTER APPLYING FA PATCHSET K
======================================================================
PURPOSE
FA_MASS_ADDITION시 Expensive sql로 성능저하 문제 발생
Explanation
Expensive sql statement while running the report is
update ap_invoice_distributions apid set assets_addition_flag='N'
where (((((assets_addition_flag='U' and assets_tracking_flag='N') and not
exists (select 1
from ap_ae_headers aeh
where ((aeh.accounting_event_id=apid.accounting_event_id
and aeh.set_of_books_id=apid.set_of_books_id) and aeh.gl_transfer_flag<>
'Y')))
and posted_flag='Y') and accounting_date<=to_date(:b0,'YYYY/MM/DD HH24:MI:
SS'))
and exists (select 1
from gl_code_combinations
where ((code_combination_id=apid.dist_code_combination_id and
chart_of_accounts_id=:b1)
and decode(upper(:b2),'SEGMENT1',segment1,'SEGMENT2',segment2,'SEGMENT3',
segment3,'SEGMENT4',
segment4,'SEGMENT5',segment5,'SEGMENT6',segment6,'SEGMENT7',segment7,'SEGMENT8',
segment8,'SEGMENT9',
segment9,'SEGMENT10',segment10,'SEGMENT11',segment11,'SEGMENT12',segment12,
'SEGMENT13',segment13,
'SEGMENT14',segment14,'SEGMENT15',segment15,'SEGMENT16',segment16,'SEGMENT17',
segment17,'SEGMENT18',
segment18,'SEGMENT19',segment19,'SEGMENT20',segment20,'SEGMENT21',segment21,
'SEGMENT22',segment22,
'SEGMENT23',segment23,'SEGMENT24',segment24,'SEGMENT25',segment25,'SEGMENT26',
segment26,'SEGMENT27',
segment27,'SEGMENT28',segment28,'SEGMENT29',segment29,'SEGMENT30',
segment30) in (select distinct asset_clearing_acct
from fa_category_books fcb ,fa_book_controls fac
where ((fac.book_type_code=:b3 and fac.book_class='CORPORATE')
and fcb.book_type_code=fac.book_type_code)
union
select distinct cip_clearing_acct
from fa_category_books fcb ,fa_book_controls fac
where (((fac.book_type_code=:b3 and fac.book_class='CORPORATE')
and fcb.book_type_code=fac.book_type_code) and cip_clearing_acct is not null ))
call count cpu elapsed disk query current
rows misses
Parse 1 0.03 0.03 4 7 0
0 1
Execute 1 5198.88 5241.95 258933 99354479 9946808
0 0
total 2 5198.91 5241.98 258937 99354486 9946808
0 1
cause: The Cause of this problem is still undetermined.
fix:
1. Apply Patch:2395191
자산화하기 위해서는 Invoice Distibution계정을 Asset Clearing 계정으로
입력하여야 하나 Account Type만 Asset이면 Track as asset이 Check되기 때문에 , 이 계정에 대한
Validation을 하는 과정에서 너무 많은 데이타로 인해 Performance문제가 생김
결산 시점의 문제가 발생시 문제의 Sql을 참고하여 , invoice distribution의 계정이 Asset Clearing계정이 아닌 계정은 미리 N:reject로 Update하여 대상을 줄일수 있음
Example
4406888.992
Reference Documents
249802.1

Extremely poor performance to various websites during peak hours - peering issue?

Since approximately 26 Jan 2015, we have been experiencing extremely poor performance to several specific websites during peak hours, 9pm-11pm. Page loads take many minutes (or never complete), etc. Many other sites are perfectly fine, and if I connect to the same sites at the same time through my work VPN, they perform extremly well (under 1sec). There is no correlation between OS or browser and the poor performance (tested on Windows, OSX, Linux) and speedtest typically reports over 80/80.
I've not caught any packet loss using periodic pings. Traceroutes indicate a bunch of different routes being used (I assume this is expected for CDNs), but here's one example of an obviously bad single traceroute:
$ traceroute images.dailykos.com
traceroute to fallback.global-ssl.fastly.net (23.235.46.185), 64 hops max
1 10.1.1.1 0.464ms 0.364ms 0.298ms
2 173.48.161.1 5.223ms 4.793ms 4.904ms
3 130.81.191.250 7.387ms 7.466ms 7.366ms
4 130.81.151.76 4.909ms 4.905ms 4.932ms
5 152.63.20.117 12.441ms 12.433ms 12.434ms
6 152.63.4.141 12.373ms 12.468ms 12.370ms
7 152.179.220.126 14.989ms 14.937ms 14.872ms
8 68.86.84.249 12.505ms 12.259ms 14.988ms
9 68.86.85.25 22.409ms 22.433ms 22.519ms
10 68.86.85.1 19.817ms 19.894ms 19.919ms
11 68.86.83.74 17.389ms 19.870ms 22.460ms
12 4.53.116.18 24.815ms 25.080ms 24.851ms
13 * 208.122.44.198 2849.473ms 29.832ms
14 173.231.134.18 22.430ms * 2026.736ms
The sites in question use the Fastly CDN - my theory is that the VZ-Fastly connection is under provisioned or is broken, but I'm out of my depth at this point.

"This is a nationwide peering/routing issue that was intentionally created by Verizon to create congestion and (1) extract priority fees from the likes of Netflix and (2) get customers to subscribe to higher speed tiers. This has been acknowledged by the FCC. Verizon is building new interconnections to remedy the problem, but it will persist for at least another 6 months."

Extremely poor internet performance 1841

**Edit**
To add more to this, somehow I missed it but I had quite a few CRC errors on the outside interface. I switched the FastEthernet0/0 to speed auto, duplex auto and now I am getting about 45Mbps download speed. I would still like to see the router get closer to 60 though, is there anything I could tweak in the config that might increase the speed of this just a little bit? Or is an 1841 only rated to about 45Mbps with all the firewall features turned on?
**End Edit**
A school I am doing some volunteer work for has a 60/4 coax internet service through Charter communication. I just put in an older Cisco 1841 router and used my default standard config I use at many other sites. For some reason I am only getting about 6 - 8 mbps download speeds with the router. When I plug directly into the cable modem with my laptop I am getting the advertised speeds.
Attached is my config, it looks pretty standard to me and for the life of me I can not see why this router would be performing so poorly. The CPU utilization is very low, I have to be missing something though.
Thank you everyone

I'm having the same issue with the 1841 I get about 12Megbit were I can get over 20 connected with a cheap old linksys router. If you look at the processor it's pegged at 100% after doing some research I found the 1841 has a slow CPU it's max is only 38meg that's not even natting. I assume when you nat the CPU is maxed out. My IP input shows 70% while downloading a 500meg file. I'm going to try an ASA5200
120 184159140 71050305 2591 66.79% 24.54% 6.34% 0 IP Input
999999996666699999999999999999999999999999999999666667777777
666999992222288888999999999988888555556666699999777779999911
100 ******** ***********************************
90 ******** ***********************************
80 ******** *********************************** *****
70 ******** ***********************************************
60 ************************************************************
50 ************************************************************
40 ************************************************************
30 ************************************************************
20 ************************************************************
10 ************************************************************
0....5....1....1....2....2....3....3....4....4....5....5....6
0 5 0 5 0 5 0 5 0 5 0
CPU% per second (last 60 seconds)

I have Airport Extreme as the base unit and an Express unit in a room separated by a brick wall to improve signal. Express shows a green light indicating signal but my iPad does not perform well. How can I improve other than hardwire ethernet connection?

I have Airport Extreme as the base unit and an Express unit in a room separated by a brick wall to improve signal. Express shows a green light indicating signal but my iPad does not perform well. How can I improve other than hardwire ethernet connection?

Other suggestions, and more info about the nature of the problem, may be in this Apple tech note.
http://support.apple.com/kb/HT1365
For example, you might find that the brick wall is not the only problem. There may be other devices pumping out enough wireless interference to be making things even worse.
I agree with Bob Timmons that Ethernet is best and most reliable. And that powerline (which I use) is easier and potentially faster than wireless...but only if your power lines do not have electrical devices plugged in which produce electrical noise on the line. Powerline will be slower than Gigabit Ethernet.
Ethernet cable is the only way to ensure that the signal goes directly there in a shielded way for a clear fast signal. Wireless and powerline are much slower because of all the other things the signal has to fight past to get to the other device.

Time Machine Error: The backup was not performed because an error occurred

G'day (from Queensland, Australia)
Not for the first time Time Machine has broken down - originally in September 08 (I just can't recall how I fixed it!!).
Now it has failed after 14 months of faultless performance.
There seems to be little help available, but searching for solutions finds plenty of problems.
I get the message "The backup was not performed because an error occurred while copying to the backup disk.
The problem may be temporary. Try again later to back up. If the problem persists, use Disk Utility to repair you backup disk."
(I have a Time Capsule as my backup disk)
Disk Utility runs and finds-
Verifying volume “Backup of xxxxxx’s iMac”
2010-01-25 12:16:09 +1000: Starting verification tool:
2010-01-25 12:49:21 +1000: The volume Backup of xxxxxx’s iMac appears to be OK.
2010-01-25 12:49:21 +1000: Repair tool completed:
So I search and find "Fix for broken Time Machine backups under Snow Leopard"
(http://www.andrewgrant.org/2009/09/22/fix-for-broken-time-machine-backups-under- snow-leopard.html) - downgrading to 7.4.1 of the Airport Extreme / Time Capsule firmware.
But still have the same Time Machine error!
On to http://forums.macosxhints.com/showthread.php?t=103919&highlight=TimeMachineError
and try-
"... suggesting would be something like renaming the existing TimeMachine file on your backup disk - e.g. add a date to the end of it.
And then go onto Time Machine preferences and set it up as if it were the first time you used it. (Renaming the file on the backup disk should make Time Machine think that you are starting fresh.)"
So, using Finder, I opened my Time Capsule and renamed "xxxxxx’s iMac_00224135e6fb.sparsebundle" as "091222xxxxxx’s iMac_00224135e6fb.sparsebundle091222"
And finally, this worked - I have my backups to 22 December and a complete backup as at today and hopefully for at least another 14 months!

pjh42 wrote:
G'day (from Queensland, Australia)
Not for the first time Time Machine has broken down - originally in September 08 (I just can't recall how I fixed it!!).
Now it has failed after 14 months of faultless performance.
There seems to be little help available, but searching for solutions finds plenty of problems.
On the contrary. At the top of this forum are four *User Contributed Tips,* including one on Troubleshooting that would have saved you a great deal of time.

Extremely poor sound quality on all apps after using Real Player!

Hi there
On my Leopard iMac (Core2Duo) I am experiencing extremely poor 'lo-fi-like' quality on all audio from all applications including iTunes, Quicktime and Safari as a result of using Real Player to play a file online.
I very rarely use Real Player and this was the first time I'd used it in months to even a year. The file was a simple RAM file from a store website allowing me to listen to a sample of a music file. When played, the quality was low but I expected this from a music sample, and from Real Player. However, after closing Real Player, I noticed the sound quality had dramatically dropped to an almost un-listenable quality.
I have restarted and uninstalled Real Player with no luck. The poor sound quality still comes through my internal speakers, as well as external speakers, so it seems like a software issue.
Not sure what to do, please can anyone help as the audio is used all day every day on this iMac!
Thank you

Just tried it as I did get iLife with my Mac. GarageBand froze for the first few times I loaded it up, then I managed to get it to work. Played with the on-screen keyboard which produced perfect sound.
Closed GarageBand, restarted iTunes, tested, working perfectly! Crystal clear sound back again!
Thanks so much for that, really appreciated!
=]

Why does my brand new HP Officejet 5740 have extremely poor quality scan results?

My brand new HP Officejet 5740 has extremely poor quality scan results!
Excessive and unacceptable amounts of white specs appear in the resulting jpegs, of what are perfectly clean, orignal, dark, documents, pages and photos, when placed into the scanner. Why is this happening???
Has anyone else experienced this problem? If so, how did you resolve it?

Hi @mpstone1,
Welcome to the HP Support Forums! I see you are not happy with the scan quality on your new HP Officejet 5740, when you scan something you are getting alot of white specs.
I would like you to first perform a Hard Reset on the OJ 5740:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
Please continue here: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, complete the steps listed, make sure the scanner lid is fully down when powering on, do not lift the lid until the printer is fully initialzied.
If after the troubleshooting has been done the copy quality has not improved, contact our technical support at 800-474-6836 as it may be the hardware and you would still be in warranty. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My Time Capsule has stopped backing up. I have an Apple Time Capsule which backs up by wireless. For the last 3 days it has not backed up. I get this message: "The backup was not performed because an error occurred while copying files to the backup disk.

My Time Capsule has stopped backing up.
I have an Apple Time Capsule which backs up by wireless. For the last 3 days it has not backed up. I get this message:
"The backup was not performed because an error occurred while copying files to the backup disk."
I have gone into Mac Help and followed this down to stage 4:
under shared it lists my time capsule and my husband's iMac - both use the time machine but we have switched his off temporarily. Clicking on my Time capsule I get "Connected" and "Sharepoint" - I didn't have to enter connect or password
I don't understand stage 5: how and where do I select the disk or volume that contains Time Machine backups ? How do I know which it is? My disk utility lists 160.04 TOSHIBA MK... with sub-heading Macintosh HD. It also lists (with a "CD" icon) HL-DT-ST DVDRW GS22N
Under stage 6, how and where do I Locate your backup ? I try dragging my Time capsule from Finder to the Disk Utility side panel but it won't go. What is my computer's name?
Please someone help! I'm completely stumped.
Thanks,
Maggie
Mac Help says:
If you back up to a Time Capsule or network disk:
Open the Time Machine pane of System Preferences, and slide the switch to Off.
Open Time Machine preferences
Open Disk Utility, which is in the Utilities folder in the Applications folder.
Open Disk Utility
Make sure the Time Capsule or network disk is turned on and available.
Open a Finder window, select your Time Capsule or network disk in the Shared section of the sidebar, and click Connect. If necessary, enter your user name and password.
On the Time Capsule or network disk, select the disk or volume that contains Time Machine backups. Depending on how your Time Capsule is set up, there may be one or more disks or volumes.
Locate your backup, and drag it to the Disk Utility sidebar.You can identify your backup by looking for your computer’s name in the backup’s filename.

Hello,
Thanks to the great Pondini...
http://pondini.org/TM/C3.html

How do I block an ad that opens up a new Firefox window and keeps telling me my system performance is poor? I can't even capture the link.

This particular ad, supposedly from a Windows Certified Partner, opens in a second Firefox window and keeps flashing the message that my System Performance is Poor, wanting me to click on their ad and let them do whatever nasty things they want to my system. I have not been able to capture the path but next time it comes up, I will write down all that I can see.
If I have closed my main Firefox screen first, and then close out this ad, the next time I open Firefox, the ad opens and all my standard tabs are gone, requiring me to reopen each one seperately (Facebook, Google, etc).

Just to address the last point: check your History menu to see whether you have the Restore Previous Session option and use that if you can. If that is grayed out or doesn't restore everything, check the Recently Closed Windows and Recently Closed Tabs lists for other pages.
The unwanted window may be generated by an add-on. Try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable.
Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Any improvement?
Here are some other things to check:
(1) user.js file that changes Firefox startup behavior and overrides your preferences. This article describes how to track that down and delete it if you have one: [[How to fix preferences that won't save]].
(2) Possible hijacked shortcut. Check the "target" of the desktop icon you use to start Firefox to see whether it lists the unwanted page. To do that:
right-click the icon > Properties > Shortcut tab
For 64-bit Windows 7, the Target should be no more and no less than this:
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe"
(3) Possible undisclosed bundle items. If you have installed any free software recently, check your Windows Control Panel, Uninstall a program for surprises. If you click the "Installed on" column head to group by date, it is easier to spot bundled junk. Remove everything suspicious or unrecognized.
(4) Supplemental clean up scans. Our support article lists tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
Hopefully that cures it.

Extreme poor quality in full screen preview and exported movie

I have spend evenings and evenings to create the content of a project.
After dealing with error -108 and extreme poor quality in full screen preview and in exported movies (extreme stuttering) I decided to install my iMac new again.
The error -108 disappeared, but the extreme stuttering still remained in full screen preview and in exported movies.
If I make the preview screen in the iMovie browser as big as possible there is nothing to see of any stuttering.
Now I am getting pretty annoyed and have no clue what to do anymore (how to solve this problem) .....
Anyone any suggestion ?
The orginal video was recorded with a Panasonic HD camcorder.
I do have a mid 2011 iMac with 16GB ram and 256GB SSD and 1TB HD with a complete clean installation
of OS X Lion and iLife. This configuration should be enough to create a proper movie :-(

mantralightroom wrote:
why is it this option disabled? do the generate monitor sized previews increase a lot the cache a lot!
Potentially, yes. The standard Preview is 1024 pixels, longest size. Some people (like Omke) have displays 2560 pixels longest side, potentially increasing file size by over 500%.

Migrate from minimac (G4) to new iMac via airport extreme

I have a brand new iMac and I have the latest airport extreme.
I have my old miniMac and all are linked up through the Airport Extreme.
I want to transfer all of my old files from my G4 miniMac to my new iMac but the Migration Assistant says I have to use (buy) a firewire cable.
How do I transfer my files from my old computer (miniMac) to the new iMac via airport extreme?

sorry to say but its the firewire technique which Migration Asst. uses. It does not migrate over Ethernet.. its actually very simple...
you put your G4 into target disk mode. You put the iMac into migration asst., attach the cable and the migration (file copying) begins after you chose to proceed.
The reality is firewire is faster than most standard ethernet anyway... and wireless? it would take an extraordinary amount of time.
Will
Message was edited by: Willard Kramer

Trying to import RAW files but receiving "some import operation were not performed" error message.

Trying to import RAW files (from Canon 5D Mark III) but I'm receiving the following error message "some import operations were not performed". I am trying to copy to my Seagate backup drive, however the only destination it will let me copy to is my Lexar flash drive (where I don't want to store them!). I've checked all the file permissions--everything says "read and write". Not sure where to start I recently switched to an iMac where the problems started (never any issues importing into Lightroom on my PC--just slowness). Please help!

NIKON D3300
The Nikon D3300 Raw format is not yet supported in Lightroom 5 (currently 5.3).
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
Raw file formats are proprietary to each camera manufacturer and specific to each camera model. Adobe's Camera Raw engine (used by both Adobe Camera Raw - as a plugin to Photoshop - and Lightroom) must be constantly updated with every new camera make and model which arrives on the market in order to read and edit Raw files from that camera.
Adobe has added support for the D3300 to Camera Raw 8.4 which is about to be released. It is a Release Candidate (RC status) at the moment. So D3300 Raw support will probably be added to the next soon-to-be-released Lightroom update (5.4).
http://labs.adobe.com/technologies/cameraraw8-4-cc/?tabID=details#tabTop
In the meantime, you can download the free Adobe DNG Converter 8.4
http://labs.adobe.com/downloads/cameraraw8-4.html
Using the DNG converter, you can then convert the D3300 Raw files to DNGs then open and edit the DNGs in Lightroom 5.3.
Once Lightroom 5.4 is released (assuming it also has D3300 support) the DNG conversion will no longer be required.

Ultra 24 that will not perform POST

I have an Ultra 24 that will not perform POST. I think the BIOS is corrupted or the motherboard went bad. All I get is the white Sun logo splash screen at poweron. The fan is running full speed too.
Any ideas?

So I took the iMac to the Apple store for service. They confirmed my greatest fear... Bad logic board. The cost to replace this component was in the ball park of $700. The techs at the Apple store provided daily communication as to the progress of their diagnosis. In the end, I asked them to not do the repair and just button up the machine. To my amazement, when I went to pick up the iMac they did not charge me a dime. I then went and ordered a new 27" iMac online.

IMAC not Performing extremely poorly

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