IMac repair

Brought my iMac to store because it kept shutting down and rebooting on its own. Been 12 days and still haven't heard back from them and when I call I get the run around of the computer repair being "in progress". What to do next?

I'd suggest talking to the manager of the Apple Store, then. He or she should be able to find out what the delay is and give you a date for completion of the repair.
If the manager of the store can't or won't help, call the Apple technical support number, ask to speak with someone in customer relations, and ask for assistance in expediting the repair.
Regards.

Similar Messages

  • I had a 'dead' iMac repaired and it needed a new HDD & graphics card, the repairer installed OSX 10.6.8 and i now need to install other software but I am being asked for 'User' password so I may do this, I've no idea what this will be.  Help please.

    I had a 'dead' iMac repaired and it needed a new HDD and graphics card, the repairer installed OSX 10.6.8 and i now need to install other software but I am being asked for 'User' password so I may do this, I have no idea what this will be.  can anybody help please?
    <Personal Information Edited by Host>

    On looking at the secure.log on the iMac with OSX10.6.8, I see these entries at each attempt to scp into the iMac:
    Dec 29 11:06:20 molika sshd[7248]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
    Dec 29 11:06:26 molika sshd[7246]: Accepted keyboard-interactive/pam for prowat from 137.110.243.132 port 35571 ssh2
    Dec 29 11:06:26 molika com.apple.SecurityServer[26]: Session 0x236a14 created
    Dec 29 11:06:26 molika com.apple.SecurityServer[26]: Session 0x236a14 attributes 0x20
    Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Session 0x236a14 dead
    Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Killing auth hosts
    Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Session 0x236a14 destroyed
    I don't know what to make of this.
    Peter R

  • I recently had my Imac repaired and had snow leopard and now I cannot get Icloud?

    I recently had my Imac repaired and had snow leopard and now I cannot get Icloud?

    To use the features in iCloud you need to upgrade to 10.7.3 (Lion).

  • Purchased Imac May 2010. Now having issues as on disply tare 5 vertical sets of purple and green lines than screen fills up with square dotsm evenly space3d. Is my Imac repairable?

    Purchased Imac May 2010. Display showing 5 sets of vertical lines colored green and purple. Than square spots appear equally spaced over entire screen. Is my Imac repairable?

    Purchased Imac May 2010. Display showing 5 sets of vertical lines colored green and purple. Than square spots appear equally spaced over entire screen. Is my Imac repairable?

  • Possible to get iMac repaired without going to the apple store?

    i recently purchased a 24" imac and called apple to request a repair due to a stuck pixel in the middle of my screen, very distracting, and i got a case number but was told that i need to take it to an apple store to have it looked at first and then the store would send it out to apple. not a big deal except for the fact that the closest apple store is nearly a hour away. so my question is, has anyone been successful in getting a prepaid box sent to their house for a non-portable instead of having to drive it to the apple store first? Thanks
    Ty

    Could the apple store still decide differently?
    They could, yes, once they examine the situation. A tech on the phone can only guess based on your description, so the tech at the store may come up with a different determination once he/she sees the system.
    Also, there are also some "authorized service centers" that come up when i do a search on apples website... should i try one of those or just stick with the apple store?
    Whether the case you've opened will authorize a service center to go ahead and replace the screen, or whether they'd be required to consult with Apple, I don't know. My guess is that the latter case is the one that would be correct; that the service center would have to examine the system and then contact Apple to see if Apple would authorize replacement of the screen. And as I said, it's very unusual for Apple (or any other manufacturer) to replace a screen for a single bad pixel.
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  • Need advice on multiple imac repairs

    hi all i bought my imac a few years ago
    its a white intel 17 inch imac
    i have been having alot of problems with it for the past 8 months
    its had 3 logic boards replaced in last 7 months the most recent being 2 weeks ago
    and now i am getting same problems i had
    it will freeze constantly, fans go super loud, restarts by itself and now i cant even boot it
    i turned off the imac after it just froze after about an hour of web browsing (no flash lol)
    i already tried disconnecting power reconnecting it and nothing, no start up chime either
    the past 3 times this happend it had the logic board replaced
    i take care of the imac like a child lol
    i keep it clean no drinks or food around it and it has all stock parts i am too scared to fiddle with upgrading parts
    i am a student and took me forever to save up and buy it
    it must be more then the logic board since its been replaced 3 times already
    all my money goes into school so i cant buy a new imac even though i want to
    i dont use it for more then 3 hours at a time and most times i will use my phone for web browsing hoping to save what life my imac has left for school work
    so my question is what should i do?
    take it back for repair and hope it doesnt just die completely?
    or should i try and sell it for parts and hopefully make enough off them to buy new imac
    sorry for long post
    Message was edited by: extrafuzzyllama

    Welcome to the Apple Discussions!
    The Apple limited and extended warranties leave repair or replace to Apple. However, if a Mac has had 2 or 3 major repairs, which replacing a logicboard is a major repair, then the Mac should qualify for replacement with the closest similar current model, especially if it is still under warranty.
    I would call Apple Care and ask for a Customer Relations agent. Explain your iMac's repair history, to which the agent should have access through its serial number, and ask them to now arrange for replacement of the iMac under the warranty agreement.
    Dah•veed

  • Before having my iMac repaired

    My home iMac needs repair as the CD drive won't work anymore. I have a laptop that I use for work that I'll be using at home too until the iMac is repaired. I also have a large external drive where my iMac backs-up to with time machine. What is the best way to make sure I have access to important info I have on iCal and Address book and Mail? I want to make sure and not over-write info on the laptop I need for work. What other considerations are important before I take this computer in for repairs?

    I would make at least one clone of the entire hard drive using something like carbon copy cloner or super duper.
    If the laptop is a mac, you can boot straight into the clone and use it as if the laptop is the iMac, but bear in mind any changes you make won't be reflected on the iMac when it returns until you restore the iMac from the clone. If you prefer, if the laptop is a mac (always important to give all details here so we can help as best we can) then you can plug the external clone into the laptop and just read the files of it.
    scottjoyce wrote:
    access to important info I have on iCal and Address book and Mail?
    Programs like address book and iCal have information stored in most parts of the computer, and look for them in your main boot drive. So hypothetically, if you plugged in your external and read it just as a usb drive, and went to applications and opened address book, Address book will start looking for it's files that have the path of a boot drive, not your external which will have a path similar to Volumes/Drive Name/Applications/Address Book.
    That is why booting from the clone would work better for this.
    To boot from an external drive, hold down the option key just after you press the power button at start up.
    If your laptop is not a mac, you will have to export your data from address book and iCal so windows ca read it and the same goes for mail unless you have web based mail such as MobileMe and gmail, in which case you can manage your mail from internet explorer or the like.
    It is not advised to use Time machine with a partitioned drive and even less advised to partition the drive it is in the middle of using. Using a bootable clone will only work if the laptop is a mac, however it will not work at all if you have nowhere to clone your iMac to! If this is the case, I would suggest, Exporting your address book by opening up address book on the imac choosing file>export>address book archive. Open up iCal, choose file>backup iCal. Take these two files to the laptop, clearly named so they are identifiable as the iMac's files. Repeat these steps with the laptop and keep these files from the laptop safe somewhere, as these will be the only copies of your laptops Address book and iCal. Then open address book, choose file>import>address book archive and this will make your address book on your laptop the same as the imac. Open iCal, choose file>import and choose import an iCal file. This will make your iCal the same as your iMac. Make sure as to have safely backed up you laptops Address book and iCal before importing the iMac's files.
    For mail, on the iMac, choose the mail box you want on the laptop, right click it and choose archive mailbox. Create a new folder for the mail box as there may be more than one file from the archive, in which case importing is much easier as you can just point the laptop t the folder. On the laptop, choose file>import mail box and choose Mail from Mac OS X. Locate the folder you have the files in and choose import. This will bring over all your emails from your iMac to your laptop. I have never tried this particular trick but imagine it will work just fine.
    Hope this helps.
    Regards

  • Cost of iMac Repairs?

    My mid-2010 27" iMac recently took a spill from my desk with thanks to a couple of children who managed to access my almost-always locked home office. The damage to the system is purely cosmetic, or so it seems. The front glass panel completely shattered and the aluminum frame was dented up pretty bad from impact. I am curious of anyone has any idea of what repairs might cost me on this. I live pretty far away from any Authorized Apple Service Providers, so I was hoping to get a good idea of what the damages are before I go to one.

    The way it works here: you replied to the correct person (the one you wanted to talk to, so you did it right!), but these posts are not personal emails - your post will appear here and, for instance, since I subscribed to this topic, I will get an email telling me you posted a reply. If the person your responded to is still subscribed, s/he will also get an email - if they're not, they may or may not. That's why I responded to your last post: I didn't even look to see that you replied to someone else......

  • Imac repair cd won't boot

    allright, so here's the deal.  i got a new imac, and decided to install windows 7 in another partition so i could play games.  bad idea for me.  something went wrong somewhere, and my mac osx partition ended up being corrupt or something while the newly installed windows one was fine. not sure how it happened, lol. half the time when i would pick my mac osx partition, it would work, and half the time, it wouldn't even start.  eventually it irritated me so much that I backed up everything, and then i deleted the entire partition using my friends mac osx repair cd... but i wasn't able to install mac osx because the cd was the one that came with HIS mac unfortionately... lol
    so, i ended up ordering a copy of my repair cds from apple (i had lost mine), and now that they are here, i tried firing them up.  holding down Option brings up my Windows partition, and the repair cd, but every time I click the repair cd, it just boots into windows instead.  I've tried resetting the PRAM, but not the other thing (where you unplug your mac for a bit), i think i'll try that next, although I don't think it will make a difference.  was deleting/formatting my non-working macosx partition with my friends repair disc a bad idea?  i hope to god that's not the reason my own repair disc won't properly boot now.... what should I do?  I've also tried holding down C when I boot, which just brings me to a screen to choose an OS to start from (with of course Windows 7 being the only one).
    any ideas?

    The 7,1 iMac is a mid-2007, 24 inch (can you confirm that's correct?), which came with OS 10.4.10 originally, so you seem to have the correct disks. It also sounds like you are able to boot from a CD successfully, and the fact that you can then see the HD icon is a good sign. It may be that Disk Utility can repair it, I would try that and report what DI tells you.
    However, do you have a back up of files from this disk? Before doing anything else you should try to rescue any critical files from it. An external drive would be very useful for this if you don't have one already.
    This machine is also user-repairable (I've replaced an internal hard-drive on this machine myself, tricky but not impossible!), or you could have a repair shop do it for several hundred $. Its also the case that you could just buy an external drive, load a new system on it and never replace the internal drive. This would be much cheaper and easier, cost depends on how much space you want and the quality of the drive, but for $100 you could have a much larger drive than what you have currently (probably a 320 or 500MB).

  • What do i need to do to get an imac repaired

    what do i need to do to get an Imac repaired

    This forum is for pre-2006 iMacs and Apple Stores will no longer work on computers that old. You will need to find an Apple Authorized Service Provider (AASP). They ofter work on computers older than Apple can service in there company facilities.
    Find an AASP here:
    https://locate.apple.com/
    However, if you describe your symptoms, it may be something we can help you with here. When you post back PLEASE post your iMac model and the Mac OS version. Otherwise we won't be able to help you.

  • IMac Repair Extension Program

    Good for Apple

    I think this a a great thing for Apple to do. It's nice to see a large company step up to the plate and acknowledge there is a problem, and then take the appropriate measures to deal with it. Too often these days it seems like companies will spend more time, and money, to try and ignore the problem, than take care of it.
    I have already had the power supply replaced on my Rev. A machine, and recently have noticed a bulging capacitor, so last week I purchased the extended Applecare warranty. After this announcement Applecare may seem a little worthless, but at least I know I am covered for THREE years, on EVERYTHING.
    Thanks again Apple for doing the right thing.
    Eric.

  • Anybody tried to repair an iMac G5 motherboard?

    Our iMac G5, the first version, just died a couple of months after the end of our Apple Care subscription! Sic!
    Anyway after consulting some serviceproviders we had to accept the death of the motherboard, but the last serviceperson we asked, asked me to open the shell and tell me what the capacitors looked like. There are 25 of them and almost 10 had something leaking out from the top, most of the others were bulging and almost bursting.
    OK you have to buy a new motherboard or buy a new computor - or do as he successfully did - change the capacitors to new ones! Since I know a little about electronics and how to handle a soldering iron I wanted to give it a try. If I could get my mac up and running for some $50 instead of $1200 it would be worth it.
    I checked the values of the capacitors - I thought. But 5 of them had a different value than the others. That I didn't notice before removing all of them and now I don't know where they sat. Is there anyone who can help me out. Maybe tell me the C-numbers of the 1000pF 16V capacitors or discribing where they shall sit.
    le.b

    That's also one of the reason's why you want to get the the MLB replaced.
    As an ACMT, I can tell you that the issue is related to what we call a 560 issue
    otherwise known as the iMac Repair Exchange Program. The capictors that
    burst on the MLB pretty much trash the MLB, which also affects the connectors
    to themain components, one being the LCD, which means that your
    LCD Connecting port is blown and it isn't telling the LCD when and how to backlight.
    The fact you are getting power to the LCD, and images, means that the LCD is ok.
    But your MLB controllers are shot, I'd be surprised if the fans don't constantly run,
    you often have disc access errrors from CD, etc.
    no easy answer but I'd get the MLB replaced ASAP. Eventually you'll make the problem worse.
    In any event, a qualified Apple Service Provider should only be charging you
    out of warranty Labor and Part exchange price from Apple. I can't quote on
    their Labor charges, but a Mother board exchange for an OOW bad MLB
    is only $535 US.
    YMMV, I'd shop around......

  • In the help! The grip jack of my iMac does not work any more for this morning! How needs to make to repair it ? Please

    This morning, I wanted to listen to some music on my iMac via my earphones but the computer, did not get any more my earphones. Indeed, when I puts the sound, this one takes out outer loudspeakers and not my earphones. They are not posted in the preferences sound. I tried earphones on my mp3, they worked.
    You can help me to repair my grip jack. If they pleases you
    Sorry if you do not understand very well, I am French.
    Thank you!

    It sounds like the headphone jack on your iMac is having problems. One solution you might try is to insert and remove the earphones' jack several times. Sometimes this clears it up.
    If that doesn't work, you will probably need to have the iMac repaired. Is it under warranty or AppleCare? If so it should be covered at no charge. Contact Apple using www.apple.com/support/contact if you are in a country that supports it or call the appropriate phone number on this page. Alternatively carry the iMac in to an Apple retail store or service provider. If you are outside of warranty they can give you an estimate for the cost.
    Best of luck.

  • IMac fan wont stop spinning after Apple repair

    I have just had my two year old iMac repaired by Apple it just needed a new optical drive, all seemed to be good until I brought it home and plugges it in.
    Now the fan is spinning loudly and all the time from the moment I push the start up button.
    Please help as this is very annoying, I have tried rebooting several times and removing all the power cables and holding the power button down as suggested but it still keeps spinning.
    Should I take it back to Apple? It used to be silent all the time.
    thanks in advance for any advice

    planetmelmac wrote:
    Should I take it back to Apple?
    Yes, sounds like they forgot to transfer, reconnect, or perhaps even damaged a thermal sensor or a sensor cable.

  • IMac G5 (no iSight) random yet continuous reboots

    Hello,
    I've purchased in 2005 the new iMac G5 through the Apple Store.
    At first everything was doing great. I was using it only for my personal usage, since I had been given a PC laptop for work.
    I started using it less & less (no time, too much work) until about a couple of years ago.
    But, since then, I've noticed it has a wierd behavior: it keeps rebooting (sometimes during startup, sometimes just after the desktop appears, sometimes 5 to 20mn later - there's no rule).
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    It might be linked to the repair extension campaing that Apple set up but also closed in 2008.
    I am surprised I have never been warned nor contacted by Apple despite purchasing the iMac directly from them and, furthermore, along with an AppleCare 3 years contract...
    Could someone let me know if:
    1) this problem could be linked to this known problem (so far, I've read that the main consequence of the power supply problem was that the iMac wouldn't start up at all);
    2) if there's a way I could still get the iMac repaired through this repair program although it is now closed
    TIA,
    Manu

    Hi Manu - I'm afraid the repair program ended years ago.
    Try resetting the SMU:
       1.  Shut down the computer.
       2. Unplug the computer's power cord.
       3. Press and hold the power button for 5 seconds.
       4. Release the power button.
       5. Attach the computers power cable.
       6. Press the power button to turn on the computer.
    Then open the back of the Mac and check the caps (little soda cans) to see if they are leaking or if their tops are not perfectly flat.
    Let us know how you make out,
    Miriam

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