IMac toast after OS 10.6.7 update

My Mac keeps getting grey screen with "you must restart" dialog on startup. I ran Restore from Time Machine from OS Install disk. After system said I had successfully restored the system (which would have been in 10.6.6) I still get the grey screen. I then ran AHT (short and long version) and no hardware issues were identified. I also checked permissions, re-zapped the PRAM. No peripheral devices are installed (except the Time Machine HD...which I only connected via USB when directed during the supposed restore). The last thing I tried was to start in my boot camp partition - and that works just fine. Windows XP came up normal. So, my conclusion is the OS-X partion is toast...and that this is a software issue. The last thing I did before all this crap started was do the 10.6.7 update. Been using macs since 1992 when System 7.5 came out. This is the first time I ever had anything like this. You'd think it was friggin' Vista. Any ideas before I do an erase and install from my 10.5.6 disk?

System is back up. Had to resort to Archive and Install. But I did not have the option to check the box for preserving settings - it was greyed out. Important data files were available in the Previous Systems folder.
So I now have my machine running in OS X 10.5.6 from original install DVD. Now on to getting Snow Leopard upgrade again and all the applications running.
I won't ever do an Mac OS update again without a backup immediately prior. Interesting that my PC laptop has been running since 2006 with all the bloated XP and MS Office updates - and never anything remotely close to this calamity.
Some posters have (correctly) suggested 10.6.7 had a resource conflict with something else. But I still am dubious - the 10.6.6 update was sometime earlier this year - January I think. The iMAC that crashed had no new applications added since then, no hardware changes; nothing except data in and out, and Apple updates for various apps like iTunes, Safari, etc.
Anyway, I now treat Apple products with same jaundiced view as I do Microsoft.

Similar Messages

  • Im trying to download the new itunes so i can use my iphone 5 , however , the new itunes requires Mac OS X 10.6.8 or later and i cant seem to install that onto my imac even after searching for the new update (my imac is currently on 10.5.8.

    .Im trying to download the new itunes so i can use my iphone 5 , however , the new itunes requires Mac OS X 10.6.8 or later and i cant seem to install that onto my imac even after searching for the new update (my imac is currently on 10.5.8.

    You have already seen that you cannot load the new iTunes into your 10.5.8, so as Neil says, you need Snow Leopard (current cost £14).    And you'll probably need to update the disc you buy via the combo update, though that is free.
    As far as the new iTunes is concerned, there's been a certain amount of grumbling so you may want to study the forums before you update.   The main problem has been with album artwork which does not transfer easily.

  • IMac frozen after choosing "Restart" from Software Update

    Software Update had 2 updates: Latest Safari and latest iTunes. I hit "Install" and it prompted me to restart the computer in order to install the updates. I hit it and then the screen dimmed and I immediatley left to do something else. I assumed it would just do its thing and when I'd be back, it'd be installed and I could log in. Well, I came back about 10 minutes later and found that it was at a blue screen with a swirling indicator graphic (not beach ball, black/grey spiral). It's been like this for 30+ minutes.
    The thing is, I'm not sure if it already installed and it restarted and now it's stuck. Or if it was trying to restart but froze here before any installing. So I have no idea what its progress was after I hit "Restart" from Software Update.
    I should also mention that I had a problem with Finder and when I relaunched it, it gave error messages rather than opening any Finder window (said something like it couldn't open). Also I had a bunch of other applications that weren't quitting properly so I used Force Quit on them. However, I had Safari open and didn't force quit as I thought the restart/update process would quit for me. I had a huge number of Safari windows open and I remember seeing about 5GB or so of virtual memory being taken up by Safari. I had force quit my other applications becuase they froze but I didn't get a chance to force quit Safari and just proceeded with Software Update Restart since I thought it would just quit Safari as part of the restart process. So I think maybe this frozen screen may be because Safari was taking up so much memory and the quitting is making it freeze. I'm not sure though.
    Anyone have any ideas? Should I just try holding the power button and restarting manually and see what happens?
    I have the latest iMac, 16GB of RAM (installed from Apple, not third party), SSD + HD

    Try a manual hard shut down and then reboot.

  • IMac unsuable after Quicktime and Itunes 8 update

    Hi everyone,
    Yesterday, I came home, ran a software update and saw that Quicktime was available. I decided to install it and when it asked me to restart, I clicked on "Not Now". Later while reading some news site, I saw that iTunes 8 was available so I did a software update in iTunes. At this point, the software application asked to install 2 items "Quicktime" - which I had already installed, and iTunes 8.
    Everything installed and I rebooted.
    Once I rebooted, I couldn't open finder, my toolbar was frozen, when I click on the Dock the applications don't start. I can use spotlight but nothing opens.
    I rebooted in safe mode. It worked fine for a while then started doing the same thing.
    I unplugged everything but the mouse and keyboard and rebooted. It got to the login screen but once I login, it freezes on the splash screen and I never reach my desktop.
    I tried resetting my pRam and I get the same thing. I can login but then I'm stuck on the splash screen.
    Any ideas?

    Hello mind:
    An archive and install will install a fresh copy of OS X while retaining your files, programs and settings.
    From your description, your current OS X is clobbered. You could play around and try a bunch of things, but an archive and install is (IMHO) the best way to get back to normal. You would then run software update to bring things to current levels (without interrupting it). A&I also creats a very large +"previous system"+ folder that is sort of a +"safety net."+ While it is not bootable, it contains all of your programs and files before the process starts. You can delete this file after things are running well (I suggest about three weeks).
    barry

  • Problems shutting down after installing 10.5.3 update?

    Has anyone had any problems shutting down there IMac's after installing 10.5.3 update? I've tried shutting down twice and the image that appears when shutting down seems to go in an endless loop an doesn't shut down.

    Can you restart from the menu and hold the shift key down, until the Mac
    boots in a SafeBoot login screen; then choose Disk Utility (shortcut under
    GO in Finder window, to Utilities folder) and run 'repair disk permissions'
    then restart the computer normally...(?)
    You may also have to consider starting the computer from the OS X
    installer disc and choose from an option menu there (not to install)
    and choose to use Disk Utility from the booted installer disc, to run
    'repair disk' from there? You could also run 'repair disk permissions'
    while booted from that installer disc, but maybe you'd still have to
    repair those from the running system for best effect once it is back
    running from the hard drive's system.
    Some minor issues can happen after an update, usually just repairing
    disk permissions before installing the update, and/or running up in
    SafeBoot, can help. There are other things to try and do, if these don't
    help that much. The state of the system prior to an update is important;
    since an update can't fix anything otherwise non-related to an update.
    Maintenance issues aside, after you repair disk permissions, safeboot,
    and restart, if there still is an issue, you could try to download the Combo
    OSX 10.5.3 update file and install it over your system; and then repair
    disk permissions again after it finally restarts normally.
    Was the 10.5.3 update a smaller (delta) file or was it the Combo (large) file?
    Good luck & happy computing!

  • IMac Crash after Updating to 10.6.8

    Hello.  I have a 24" iMac that was working fine until I updated to 10.6.8.  Immediately after updating it crashed and gave me the power off box in the center.  After doing that several times I also got "the gray veil of death" that scrolled down slowly and then my screen was solid gray except for a multi-line message in the upper left (looked like old DOS).  It had a mixture of messages and code (i.e. 00x589045, etc.).  Occasionally it would have a variety of messages.  After rebooting repeatedly I finally got my system back.  Then I backed it up using Timemachine.  After I rebooted it started all over.  My peripherals were the standard wireless apple keyboard and a Logitech wireless mouse (USB Wireless) but nothing spectacular.  During the reboot sequence I'd get the message to send to Apple, then the next one reporting the issue.  About 30 seconds later I'd get the gray veil of death again and the power down and reboot command.
    I call Apple support today and reloaded the Snow Leapard system.  Everything seemed fine, backed up again just to be sure, then started updating the system again.  Whole thing started all over again.  Now I can't even get it to boot up once properly.  I'll probably end up taking it in, but was wondering if anyone else had the same issue and what they did to resolve it.  Haven't found an update released for the recent update, so now I'm stuck until I exchange it or they fix it.
    Again, thanks for help if you're familiar with this problem specifically after the 10.6.8 update.

    Thank you for the input.  I really appreciate the help.  I downloaded the Bluetooth update and tried it.  I've pretty much isolated it to the Bluetooth or wireless mouse functions, as both of them cause the gray screen drop and crash.  The update didn't fix it but at least I'm narrowing it down.
    This is what the report said:
    Interval Since Last Panic Report:  43894 sec
    Panics Since Last Report:          2
    Anonymous UUID:                    FD70F003-CE5F-43C3-8125-C88B17E6496F
    Mon Jul  4 14:04:28 2011
    panic(cpu 1 caller 0x5054a6): "OSCollection::_RESERVEDOSCollection6 called."@/SourceCache/xnu/xnu-1504.15.3/libkern/c++/OSMetaClass.cpp:906
    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x5e3b3c98 : 0x21b837 (0x5dd7fc 0x5e3b3ccc 0x223ce1 0x0)
    0x5e3b3ce8 : 0x5054a6 (0x5de36c 0x5def46 0x5def46 0x6)
    0x5e3b3d08 : 0x50834e (0x85f858 0x6 0x5e3b3d48 0x507001)
    0x5e3b3d28 : 0x10d759b (0xaa6e100 0x0 0x24 0x8e05040)
    0x5e3b3d88 : 0x10d79c2 (0xfa01700 0x8e05040 0x0 0x10d79e6)
    0x5e3b3dc8 : 0x966720 (0xfa01700 0xaa71d00 0x5e3b3df8 0x0)
    0x5e3b3e18 : 0x543f60 (0xfa01700 0xaa71d00 0x1 0x506b76)
    0x5e3b3e78 : 0x542137 (0xaa71d00 0xfa01700 0x9ccc980 0x9cbfb00)
    0x5e3b3f28 : 0x5426e9 (0xaa71d00 0x8e0ec80 0x0 0x516766)
    0x5e3b3f78 : 0x5443d5 (0xaa71d00 0x8 0x5e3b3fac 0x1)
    0x5e3b3fc8 : 0x2a179c (0x8df5560 0x0 0x2a17ab 0xbce3b7c)
          Kernel Extensions in backtrace (with dependencies):
             com.Mouse.driver.MouseSetting(1.0.1)@0x10d6000->0x10ddfff
                dependency: com.apple.iokit.IOUSBFamily(4.2.4)@0x920000
                dependency: com.apple.iokit.IOUSBHIDDriver(4.2.0)@0x992000
                dependency: com.apple.iokit.IOHIDFamily(1.6.6)@0x956000
                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x909000
             com.apple.iokit.IOHIDFamily(1.6.6)@0x956000->0x991fff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    10K540
    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: iMac9,1 (Mac-F2218FA9)
    System uptime in nanoseconds: 200288005691
    unloaded kexts:
    com.apple.driver.AirPortBrcm43xx    423.91.27 (addr 0xf92000, size 0x1900544) - last unloaded 159635887590
    loaded kexts:
    com.Mouse.driver.MouseSetting    1.0.1 - last loaded 200275155794
    com.Logitech.Control Center.HID Driver    2.6.0
    com.parallels.kext.prl_vnic    4.0 3848.450204
    com.vmware.kext.vmnet    3.1.3
    com.parallels.kext.prl_netbridge    4.0 3848.450204
    com.vmware.kext.vmioplug    3.1.3
    com.vmware.kext.vmci    3.1.3
    com.vmware.kext.vmx86    3.1.3
    com.parallels.kext.prl_usb_connect    4.0 3848.450204
    com.parallels.kext.prl_hid_hook    4.0 3848.450204
    com.parallels.kext.prl_hypervisor    4.0 3848.450204
    com.apple.driver.AppleHWSensor    1.9.3d0
    com.apple.filesystems.autofs    2.1.0
    com.apple.driver.AppleBluetoothMultitouch    54.3
    com.apple.driver.AGPM    100.12.31
    com.apple.driver.AppleMikeyHIDDriver    1.2.0
    com.apple.driver.AppleMikeyDriver    2.0.5f13
    com.apple.driver.AppleHDA    2.0.5f13
    com.apple.driver.AudioAUUC    1.57
    com.apple.driver.AppleUpstreamUserClient    3.5.7
    com.apple.driver.AppleMCCSControl    1.0.20
    com.apple.driver.AppleLPC    1.5.1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AudioIPCDriver    1.1.6
    com.apple.driver.AppleIntelPenrynProfile    17
    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
    com.apple.GeForce    6.3.6
    com.apple.driver.AppleBacklight    170.0.46
    com.apple.iokit.SCSITaskUserClient    2.6.8
    com.apple.driver.AppleIRController    303.8
    com.apple.BootCache    31.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.driver.AppleFWOHCI    4.7.3
    com.apple.iokit.IOAHCIBlockStorage    1.6.4
    com.apple.driver.AirPortBrcm43224    428.42.4
    com.apple.driver.AppleAHCIPort    2.1.7
    com.apple.nvenet    2.0.17
    com.apple.driver.AppleUSBHub    4.2.4
    com.apple.driver.AppleUSBEHCI    4.2.4
    com.apple.driver.AppleHPET    1.5
    com.apple.driver.AppleEFINVRAM    1.4.0
    com.apple.driver.AppleRTC    1.3.1
    com.apple.driver.AppleUSBOHCI    4.2.0
    com.apple.driver.AppleACPIButtons    1.3.6
    com.apple.driver.AppleSMBIOS    1.7
    com.apple.driver.AppleACPIEC    1.3.6
    com.apple.driver.AppleAPIC    1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
    com.apple.security.sandbox    1
    com.apple.security.quarantine    0
    com.apple.nke.applicationfirewall    2.1.12
    com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
    com.apple.driver.AppleMultitouchDriver    207.11
    com.apple.driver.IOBluetoothHIDDriver    2.4.5f3
    com.apple.driver.DspFuncLib    2.0.5f13
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.driver.AppleProfileReadCounterAction    17
    com.apple.nvidia.nv50hal    6.3.6
    com.apple.driver.AppleProfileTimestampAction    10
    com.apple.driver.AppleProfileThreadInfoAction    14
    com.apple.driver.AppleProfileRegisterStateAction    10
    com.apple.driver.AppleProfileKEventAction    10
    com.apple.driver.AppleProfileCallstackAction    20
    com.apple.iokit.IOSurface    74.2
    com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
    com.apple.iokit.IOSerialFamily    10.0.3
    com.apple.iokit.IOAudioFamily    1.8.3fc2
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleHDAController    2.0.5f13
    com.apple.iokit.IOHDAFamily    2.0.5f13
    com.apple.iokit.AppleProfileFamily    41
    com.apple.driver.AppleSMC    3.1.0d5
    com.apple.driver.IOPlatformPluginFamily    4.7.0a1
    com.apple.NVDAResman    6.3.6
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.AppleBacklightExpert    1.0.1
    com.apple.iokit.IONDRVSupport    2.2
    com.apple.iokit.IOGraphicsFamily    2.2
    com.apple.iokit.IOFireWireIP    2.0.3
    com.apple.driver.AppleUSBHIDMouse    162
    com.apple.driver.AppleHIDMouse    162
    com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
    com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
    com.apple.iokit.IOBluetoothFamily    2.4.5f3
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.6
    com.apple.iokit.IOCDStorageFamily    1.6.1
    com.apple.driver.AppleUSBHIDKeyboard    141.5
    com.apple.driver.AppleHIDKeyboard    141.5
    com.apple.iokit.IOAHCISerialATAPI    1.2.6
    com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
    com.apple.iokit.IOUSBHIDDriver    4.2.0
    com.apple.driver.AppleUSBMergeNub    4.2.4
    com.apple.driver.AppleUSBComposite    3.9.0
    com.apple.driver.XsanFilter    402.1
    com.apple.iokit.IOFireWireFamily    4.2.6
    com.apple.iokit.IO80211Family    320.1
    com.apple.iokit.IOAHCIFamily    2.0.6
    com.apple.iokit.IONetworkingFamily    1.10
    com.apple.iokit.IOUSBUserClient    4.2.4
    com.apple.driver.AppleEFIRuntime    1.4.0
    com.apple.iokit.IOUSBFamily    4.2.4
    com.apple.driver.NVSMU    2.2.7
    com.apple.iokit.IOHIDFamily    1.6.6
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    6
    com.apple.driver.DiskImages    289.1
    com.apple.iokit.IOStorageFamily    1.6.3
    com.apple.driver.AppleACPIPlatform    1.3.6
    com.apple.iokit.IOPCIFamily    2.6.5
    com.apple.iokit.IOACPIFamily    1.3.0
    Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.45f0
    Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Parallels Shared Networking Adapter, Ethernet, en2
    Network Service: Parallels Host-Only Networking Adapter, Ethernet, en3
    Serial ATA Device: WDC WD1001FALS-40K1B0, 931.51 GB
    Serial ATA Device: PIONEER DVD-RW  DVRTS08
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000 / 4
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0x24400000 / 3
    USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0x24300000 / 2
    USB Device: Apple Optical USB Mouse, 0x05ac  (Apple Inc.), 0x0304, 0x24330000 / 5
    USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0x24320000 / 4
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000 / 2

  • New iMac crashing after Lion and SN updates

    Well this is my story bought my new imac Jan 2011 - Snow leopard 10.6.4 installed - worked fine problems started after upgrades to 10.6.5 and 10.6.6 - wifi probs initially then a tendency to crash to black screen about twice a day - just a little click noise then nothing often when surfing.... anyway endured this prob and thought upgrading to Lion might fix it...
    After installing Lion my new imac ran for 2 mins max before crashing to black screen - I went online and tried all 'known' fixes (no help) - I am now back to 10.6.4 and have had a trouble free day ....been using macs since 1993 and never recall a prob as bad as this - still have a Blueberry imac running OSX beta (lol changed the clock) and Emac running 10.2

    Also as a general rule of thumb NEVER NEVER EVER EVER  upgrade a computer that isn't 100% stable at the time of the upgrade. When you do you are NOT fixing a problem you are making the problem much more difficult to troubleshoot and fix. You may benefit by reading Understanding upgrade nightmares, this should help explain and possibly shed some light on your problems. My iMac has successfully upgraded over many many updates including major OS X upgrades from Tiger to Leopard to Snow Leopard and now Lion. In each case the migration was simple and the computer remains as reliable as it did when it was new. This is primarily because the computer was stable on each upgrade.
    My recommendation would be to start all over again with the base version of OS X that was installed on your system. Do an erase and install and only upgrade to the next version of OS X when the system is 100% stable. WZZ wrote a good guide on the process he does when he upgrades, I do something very similar and as explained each update has been very smooth. Please read his Update Process.

  • Each time my iMac reboots i am prompted to enter my FaceTime password.  This just started occurring after the most recent security update.

    Each time my iMac reboots I am prompted to enter my FaceTime password.  This just started occurring after the most recent security update.  When I put my password in the pop up just comes back, if I press cancle it goes away.  Any ideas on how to get rid of this annoying popup?

    I had the same problem. Try this. Launch FaceTime. Click the toggle to turn it off; or Command-K. Quit. Do a restart, you shouldn't get the popup. You could then turn FaceTime back on if you wish. Either way, the popup should be gone from then on.

  • After the most recent Thunderbolt update my 2011 iMac keeps hung in the loading screen!

    After the most recent Thunderbolt update my 2011 iMac keeps hung in the loading screen! I've tried restarting it a few times without success. Any help? Thanks!

    I had the same problem. Try this. Launch FaceTime. Click the toggle to turn it off; or Command-K. Quit. Do a restart, you shouldn't get the popup. You could then turn FaceTime back on if you wish. Either way, the popup should be gone from then on.

  • IMac freezing after update to Yosemite

    Hi reader!
    I'm struggling with my iMac after I've updated to Yosemite.
    Problem description:
    My iMac keeps crashing when I launch some specific demanding programs.
    I tried to launch a game, Heroes of Newerth, it keeps freezing the iMac totally, after 10-15 sec.
    When i launch videos on Facebook it does the same.
    I can play movies in VLC and i can surf on the internet, but not watch youtube videos.
    I’ve tried deleting apps like Adobe and Java, but can’t seem to delete Java to reinstall it.
    These apps are being reinstalled as I write this.
    The real issue is, it happened suddenly after some weeks after I updated to Yosemite, and i haven't updated anything else the last 2-3 days.
    I am really in a pickle, with exam-reading coming up, and I have a lot of stuff backed up on a USB drive, but not it all.
    I can't even get diskwarrior before it freezes up.
    My specs are
    iMac 24-inch, early 2009
    Processor 2,93 GHz Intel core 2 duo
    Memory 4 gb 1067 MHz DDR3
    Graphics ATI Radeon HD 4850 512 MB
    If more is needed, I'll be happy to provide it.
    Thanks, appreciate the help!

    The Etrecheck report:
    Problem description:
    My iMac keeps crashing when a launch some specific demanding programs.
    I tried to launch a game Heroes of Newerth, it keeps freezing the iMac totally, after 10-15 sec.
    When i launch videos on Facebook it does the same.
    I can play movies in VLC and i can surf on the internet, but not watch youtube videos.
    I’ve tried deleting apps like Adobe and Java, but can’t seem to delete Java to reinstall it.
    EtreCheck version: 2.0.11 (98)
    Report generated 19 Nov 2014 12:35:23 CET
    Hardware Information: ℹ️
        iMac (24-inch, Early 2009) (Verified)
        iMac - model: iMac9,1
        1 2.93 GHz Intel Core 2 Duo CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        ATI Radeon HD 4850 - VRAM: 512 MB
            iMac 1920 x 1200
    System Software: ℹ️
        OS X 10.10 (14A389) - Uptime: 0:13:24
    Disk Information: ℹ️
        WDC WD6400AAKS-40H2B0 disk0 : (640,14 GB)
        S.M.A.R.T. Status: Verified
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) /  [Startup]: 639.28 GB (232.15 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        OPTIARC DVD RW AD-5670S 
    USB Information: ℹ️
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
        Apple Inc. Built-in iSight
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
        Razer Razer Abyssus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.ucupdate.plist
        [failed]    com.apple.watchdogd.plist
    Launch Agents: ℹ️
        [not loaded]    com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
        [not loaded]    com.adobe.fpsaud.plist Support
        [not loaded]    com.macpaw.CleanMyMac2.Agent.plist Support
        [not loaded]    com.microsoft.office.licensing.helper.plist Support
        [not loaded]    com.oracle.java.Helper-Tool.plist Support
        [not loaded]    com.oracle.java.JavaUpdateHelper.plist Support
        [not loaded]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
    User Launch Agents: ℹ️
        [invalid?]    com.adobe.ARM.[...].plist Support
        [not loaded]    com.facebook.videochat.[redacted].plist Support
        [not loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
        [not loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
        [not loaded]    com.spotify.webhelper.plist Support
        [not loaded]    com.valvesoftware.steamclean.plist Support
    User Login Items: ℹ️
        iTunesHelper    ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
        FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
        AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
        Flash Player: Version: 14.0.0.145 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
        Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
        JavaAppletPlugin: Version: Java 8 Update 25 Check version
    3rd Party Preference Panes: ℹ️
        Flash Player  Support
        Flip4Mac WMV  Support
        Java  Support
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
            87%    plugin-container
            29%    firefox
            24%    System Preferences
            11%    WindowServer
             0%    fontd
    Top Processes by Memory: ℹ️
        527 MB    firefox
        125 MB    Finder
        95 MB    WindowServer
        86 MB    plugin-container
        77 MB    CalendarAgent
    Virtual Memory Information: ℹ️
        404 MB    Free RAM
        1.95 GB    Active RAM
        1.56 GB    Inactive RAM
        383 MB    Wired RAM
        877 MB    Page-ins
        25 KB    Page-outs

  • I purchased my iMac used.  When I try to update my apps the computer automatically fills in the previous owner's Apple ID and I can't change it.  Any ideas?

    I purchased my iMac used.  When I try to update apps in AppStore, the computer automatically fills in the previous owner's email address and it won't let me delete it to enter mine.  I have been using my own apple ID and password on this computer for other things without a problem.  Any ideas?

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • Opening .doc files after Maverick 10.9.2 update

    My 08 Imac will not open any .doc files either attached to emails or in Documents after installing the latest OSX update Maverick 10.9.2.  By saving file, I can open with the "Quick Look" icon but double clicking in any location will not do the job. File sharing is off and problem only started after update.
    Any clues or advice?  TIA

    I acknowledge that a .doc file can be opened by either Quick Look or Preview but something has changed in either my system or the new software update which prevents just double clicking on a .doc attachment to an email as has been the norm for at least six years or more.
    I am not a software guru but on the surface, it seems like the new release has accidently or purposely changed the access. The issue of backwards compatibility has arisen in the past with updates and I would simply like to know why?

  • I have a new IMAC with a Maverick platform (I can update to Yosemite). I did all graphics on a G5 Power PC (very old), in Freehand (very old)... How can I open old Freehand files on this new Mac? Can I still open and work in Freehand on this new Mac?

    I have a new IMAC with a Maverick platform (I can update to Yosemite). I did all graphics on a G5 Power PC (very old), in Freehand (very old)...
    How can I open old Freehand files on this new Mac?
    Can I still open and work in Freehand on this new Mac?

    Let me see if I've gotten this right! You want to remove an account from BOTH machines? Do this for your new machine first, then for the other.
    Click the Apple logo on the top left of the screen, System Preferences, Users and Groups (under Systems), unlock the lock in the window if its locked (you need to know the password), select the user that you wish to remove, and click the - sign next to the + sign for Login options. A window will pop up with some options. Select Delete this user and securely, and click 'Delete user'.
    After this, do an update from the App Store.
    Thats all there is to it.
    For the other machine repeat the process except for one thing. Before you delete the user in this case YOU, you will have to give Administrator priviledges to your son bu checking the box 'Allow user to administer this computer'.
    Do NOT do anything from Finder ... if you dont know how to fix the consequences of the problems caused.
    There is no need to unauthorize your iTunes account on your new machine. Do it on the old machine though.

  • WMV attachments not displaying in messages after QT 7.5.5 update.

    My mother gets a lot of attachments from family, specifically videos in windows media video format. According to her, the WMV attachments used to display within the mail messages (without having to download them). This worked correctly, previous to the new Quicktime 7.5.5 update, however after the update, it now only plays the audio from the videos (however saving the attachments and actually opening them in Quicktime works fine).
    She is using a Mac Mini, but she has forwarded some e-mails to my iMac and I get the same results. Both computer are running the same versions of Leopard, Quicktime, and iTunes (all the newest versions). Flip4Mac has been installed on each machine before and after the issue, and I updated that to latest version as well to see if that would fix it, but it didn't.
    Any suggestions? Thanks.

    Greg,
    Received and thanks!
    I can replicate the problem, but found out that I have not yet installed Flip4Mac on my other computer, and have not had time to test in any but my primary boot volume. When I control-clicked on the attachment and selected to open with WMV, I got a message that my Flip4Mac was out-of-date. But updating did not correct the problem as others have found
    I will need some time to chase this some more, and to raise a flag about it.
    Ernie

  • Chinese display improperly in Safari and Firefox after OSX 10.6.7 update

    After updating to 10.6.7 some Chinese websites don't display properly in both Safari and Firefox on my '08 book pro, while the '09 iMac has no such problem. On the book pro Chinese characters appear as unreadable squiggles. Other apps (word, mail, photoshop) seem to do fine post-update.
    Anyone encountered this? solution?

    Puzzling. Why should it happen after the 10.6.7 update?
    There is a long history of duplicate fonts causing problems in OS X. Do you know for sure whether you had duplicates of that one in 10.6.6?
    Is this related to other more serious font problem reported by other users after the update?
    I don't think the other one can be fixed by getting rid of duplicates.

Maybe you are looking for