In App Purchase Issue

Hi - I swear I must've read 50,000,000 articles in the past few days regarding this issue but they're all just slightly not relevant enough to help me.
Here's my issue. I became really, really "into" this app on my iphone & decided to blow a couple of dollars. While $10 may not seem much, especially if I was willing to spend it on a game, there's a lot more to it than that!
Ok so this game (its called Go Go Museum) did have a *bit* of technical issues, but to be honest, I had never experienced a thing even close to what many, many people right on the iTunes reviews for that app described until after my purchase. I had played the game for a couple of weeks before ever making that in-app purchase. So....the game works fine, occasional SNAFU, I buy in-game currency and BAM! Never works again.
In the interest of full disclosure, there was an update to the app that same day. So it was probably that. Crazy thing is, that "update" was supposed to be to address crashing! Oh, it addressed it alright. The app literally has not worked for me in 6 days. By work i mean stay open for longer than 5 to 10 seconds at a time without shutting down. And i have tried all the usuals.
My thing is this: I made that in-app purchase - the app never functioned again. I emailed the company - who for all I know do not have an English speaking representative on staff??? I dont know. Maybe thats why they havent answered me. In the meantime, I have tried opening the app once daily. (uninstalled, reinstalled, etc. etc.)
I cant imagine becoming a game developer, getting published internationally & then having no way to communicate with your patrons who speak other languages (especially English, since its so common)....So maybe its not a language thing. There are any # of things it could be. . . I just want to get my $10 back and find another thing.
It was quite the fun game - go on these little expeditions to find things to fill exhibits in a museum with.

When I mentioned how many times I've tried opening the app & say once daily, its really once daily since the first like 3 days of trying a lot. Just FYI.

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Hi, I retried a few times and it then worked...
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How would I go about getting the duplicate purchase refunded please?

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Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
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If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
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How can i solve the contact itunes support issue when trying to make in app purchases

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Click here and request assistance.
(69559)

TS1702 Who do I speak to regarding an App Store purchase issue ?

Who do I speak to regarding an App Store purchase issue ?

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