In-App Purchase Not Working, But Charged

Dear All,
I purchased Clash of Clans, Pile of Gems,
Supercell Oy
In-App Purchase
$4.99
Subtotal:
$4.99
Tax:
$0.35
Order Total: $5.34
It was charged to my account with this bill, but I did not get Pile of Gems yet.
I try to report a problem through https://reportaproblem.apple.com, I was unable to log in at all.
What to do? Please help me.

In the email receipt, click the Report a problem or
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

Similar Messages

TS1424 iPhone in-app purchase not credited but charged.

I was charged 3 times for an in-app purchase for Bejeweled Blitz and received an error 2 of the 3 times for the purchase from my iPhone, so I was not aware that I was charged 3 times until I checked my iTunes account today. I was only credited from Bejewled Blitz with one charge of $1.99 for 270,000 coins. I need $1.99 times 2 credited back from them or the points added (270,000 coins for $1.99).
Thank you in advance,
Rachel Moreland

In the email receipt, click the Report a problem or
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

In app purchase not working

My in app purchases were working early today and now they aren't. I have followed the page of what to do and nothing is working. WHat is wrong?

There must be some issue with your account or credit card. Not necessarily anything to fret over, but until you contact iTunes support, you may be dead in the water trying to download content.
Try here.
http://www.apple.com/emea/support/itunes/contact.html

In-App purchase not working + Charged twice.

I have purchased a few in-app items on my iPad Mini for the Pokédex for IOS I have been sent a receipt and was charged twice for it, the purchase for the in-app item will not download and continue to say "Error - Cannot connect to iTunes store." I have tried signing out of my Apple account through Settings>iTunes & App Stores, and sign in, It still does not work. I've tried turning my iPad on and off, as well as restoring the purchases, and yet no avail. Any advice/solutions would be much appreciated, thanks.

Contact Apple
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action

HT4009 My in app purchase hasnt worked, but i have been charged the ammount? Who do i speak to or what do i do?

Why hasnt my in app purchase worked?
Who do i speak to to fix this?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

Why is my in-app purchase not working?

I've made an in-app purchase, but I'm getting two dialogs after making the purchase:
1. "You've already purchased this in-app purchase but it hasn't been downloaded"
2. "Error: The purchase was cancelled. Cannot connect to itunes store"
I'm online via wifi, and I'm able to go to the App Store manually and see the usual content. What would be going wrong with this in-app purchase? And have I actually been charged for this purchase yet?
Thanks!

Just an update, I realized that my app has a "restore purchased content" button, and with this I was able to make it download my stuff. So my problem is solved.

In-app purchases not Working - Buy new app works!!

Im not trying to Make an in-app Purchas in CLASH OF CLANS App .. but My in-app Purchase is not getting through i get error message your Transaction is not been processes Try to contact us at Apple Support..
i am Able to buy a new app from app-store but in-app no.. .. Please HELP!!!! i cannot contact apple as it doesn't give support in my country ..

Click here and request assistance.
(87175)

In APP Purchases not working

I recently got a new phone and set it up! i got to buy an IAP and it says "Your purchase could not be completed, for assistance contact iTunes support at www.apple.com/support/itunes/ww and the game notification says cannot connect to itunes store. ive already went to the mentioned address for help and could not find anything! ive made a statement with apple but those take so long.
Things ive done:
Tried signing out and back in = not working still
Changed payment information = not working still
ive tried just about everything and nothing seems to work! hopefully i can get my answer here!

Yes. But that's not the issue.
The dialogue screen of "do you want" comes up, but when I click it, the "waiting for..." screen/dialogue/spinning "ball" stays on and nothing happens.

TS1702 in app purchase not working

I can download and buy apps from the app store, but cannot do an in app purchase, says cannot be completed

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App purchases require a Credit Card.

Tomtom in app purchase not worked

I've done an in app purchase for Speed Cameras in TomTom - iTunes shows the purchase in my history - but my TomTom has not updated and still shows the subscription as expired - what do I do now?

You are not alone Nick, the same has happened to me. I reported the problem through the app, but can only wait and see if either 1: I receive a reply explaining the problem or 2: TomTom/Apple recognise the problem and provide an update to fix it.
Im a bit confused as to who's responsibility it is. A failing of TomTom subscription system, or Apples download issue.

In App Purchase not working on 'Weightplan'

I recently purchased the app 'Weightplan' for the iphone 4 and then made an in app purchase for a 'premium workout' named 'scrawny to brawny' the money left my account and i recived a reciept from the itunes store, but when i try to view the work out the app tells me i havn't purchased it yet.
what should i do?

In the email receipt, click the Report a problem or
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

App store & in-app purchases not working!! Helpppp!

Last month I got my pre-paid master card to use it on the app store, it worked at first but then the next week after i used it last, I couldn't buy anything from the Appstore nor I could get any in-app purchases. I got a itunes card but that didnt work.

Read this on iLounge posted by ahMEmon
Go into Settings > General > International > Language and choose British English, then hit the Done button. The screen will go black with a comment about Language Settings. Be Patient, especially if you have a lot of apps. Let it run it's course and Then open the App Store again. Voila! Upgrade list is back. And it stuck when i changed back to plain English. He doesn't know why. I don't either. But I am now a happy camper. Worked on my 3rd gen iPad and iPad Mini.
Hope it works for you!

In-App purchases not working on iPad.

I've checked all my Resrections, synced my iPad and made sure all updates were current and made sure all games were updated. Every time I try to buy an in-app purchase it just shows loading until I turn the game off. Anyone have any ideas? I'm not sure if it's my wi-fi (even though it shows a full signal) or is something wrong w/my IPad. My current ISO is 5.1.1

Many applications you download from the App's/iTunes store, and not created by Apple, and therefore Apple would not have the troubleshooting steps or instructions for this application.
If you were to go back to the iTunes store page for this application. There you will see there is a link for "support" for this application. You must follow this link to contact the developer of this application.
If you are looking for a refund for the purchase of this application, you must request this from the support web site for the itunes or app's store.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

Purchase not recieved, but charged anyway. no response

hi, i cant seem to find any info on this...
i made an in app purchase and didnt receive what i paid for, assumed the sale didnt go through, but then got a receipt.
first, i contacted the maker of the app (blizzard) and they confirmed the sale didnt go through, but said i had to take it up with apple as the transaction was made through them.
used the "report a problem" link on the receipt two days ago from my iphone and explained the problem, but no confirmation email and no response in 24 hours, so i did the same again from my mac and still no confirmation email or response 24 later.
am i being impatient? usually theres some kind of "we got your mail, we'll look into it" automated response in these types of situations.
thanks for any insight you can give me.

You should, I think (I haven't used the 'report a problem' site), have got a confirmation email, as well as a 'proper' email within 24 hours (you've checked the apse folder as well as the inbox ?)
You could also try contacting iTunes Support via this page (and include the order number, which should be on the receipt or from your purchase history on your computer's iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 in app purchase not working

im buying an in app purchase before but now i cannot manage to buy the same item im buying before i dont know what happen pls help

Any Alert or Error message...
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

In-App Purchase Not Working, But Charged

Similar Messages

Maybe you are looking for