HT4009 My in app purchase hasnt worked, but i have been charged the ammount? Who do i speak to or what do i do?

Why hasnt my in app purchase worked?
Who do i speak to to fix this?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

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HT5622 How come I paid for songs and app purchases months ago and I have been charged again.

I paid for 6 or so songs in June and the game purchases then as well. Today I've had to pay over six pound for things I've already bought.

Have you subscribed to the creative cloud photography package?
If you have, does Lightroom show as being available to install from the CC application manager?
Did you update your Lightroom just before this problem started?
What operating system?

HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!

Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?

Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2.

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2. Seller is willing to replace it with ipad2 as well..
Have also heard that the ipad3 revamped version is around along with the mini pad rumor..too much information - lot's of confusion pls help

Lindsay,
Your iBookG4 is still a pretty awesome Mac. Like already said, it has the power to run Leopard, but it depends if you have an internal DVD drive.
Then I suppose you have to add up the cost of the OS, perhaps another 512MB RAM, iLife 08 and replacements for any favourite apps that you currently use (Leopard breaks a lot of stuff, but Intel breaks even more). Compare it to the cost of a new MacBook, which wil have all of that included and be 3-4x faster too.
It also depends on what you want to achieve with your iBook. My PMG4 still cuts it today, I still use it in preference to my new Mac Pro, It's about the same age as your iBook, and I'll only stop using it when it becomes "painfully" slow. My 1 year old son currently uses the Mac Pro (parts for a Mac Pro are easier to replace than those for a PMG4).
I think your choice is simple, if you can a cheap copy of Tiger, use that, it'll get your iPod Touch up and running. It came in DVD and 4 CD version (by request).
Leopard will work for you too but a lot of the best eye-candy requires quite a meaty graphics card and you may need a RAM upgrade and replacement software - OS9 Classic is not supported in Leopard.

My ipod power button wont work but i feel it pressing the button. its not stuck its just defective. what do i do

my ipod power button wont work but i feel it pressing the button. its not stuck its just defective. what do i do

Try restoring the iPod to rule out a software problem. First restore from backup and then to factory defaults/new iPod.
Then an appointment at the Genius Bar of an Apple store is in order.

I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
Then, let's set it up to work with your cable modem...
AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
Modem/Router Power ReCycling (optional)
- Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
- Power-on the Cable modem; Wait at least 30 minutes.
- Power-on the AX; Wait at least 5 minutes.
- Power-on the computer(s)
Setup the AX
With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
AirPort tab
- Base Station Name: <whatever you wish or use the default>
- AirPort Network Name: <whatever you wish or use the default>
- Create a closed network (unchecked)
- Wireless Security: Not enabled
- Channel: Automatic
- Mode: 802.11b/g Compatible
Internet tab
- Connect Using: Ethernet
- Configure: Using DHCP
- WAN Ethernet Port: Automatic
Network tab
- Distribute IP addresses (checked)
- Share a single IP address (using DHCP & NAT) (enabled)
Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish.

Itunes says my in app purchases were refunded but i have not received any money for them. what do I do?

On 4/3 3 54.95 purchases went through on my checking account. I had a 50 dollar I tunes card and tried to buy an item worth 50 dollars. but instead 54.95 was charged 3 times from my bank account on iTunes card. I talked to my bank and iTunes. ITunes said they would refund all of them. I check my apps purchases on my pc and all 3 of the charges say refunded but I have received no money. On top of that I did not receive anything I purchased. what should I do to get my money back?

It can take a number of days before the refunds will show on your card - if they aren't there by the end of the week then try contacting iTunes Support again.

HT5085 Hi, I purchased and paid for an app( Theory Test) before but I've been charged again. I don't know why?

I don't know why I've been charged for an app although I paid for that before.

It's the same app (e.g. it hasn't changed developers), you haven't changed countries since buying it, you are using the same account that you originally bought the app with ? And how did you redownload the app ? If you redownloaded it via the Purchased tab in the App Store app on phone then you shouldn't have been charged - try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 I recently tried to download oblivion but i could not as my device was full but i have been charged

I recently tried to download oblivion but my device was full and the download did not work I appear to have been charged but I could not see the film as it said it was deleted
The film never got to my device

If this was a purchase, not a rental, clear enough space on the device so that the movie will fit, then look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the movie there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the movie there:
http://support.apple.com/kb/ht2519
If not, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

In-App Purchase Not Working, But Charged

Dear All,
I purchased Clash of Clans, Pile of Gems,
Supercell Oy
In-App Purchase
$4.99
Subtotal:
$4.99
Tax:
$0.35
Order Total: $5.34
It was charged to my account with this bill, but I did not get Pile of Gems yet.
I try to report a problem through https://reportaproblem.apple.com, I was unable to log in at all.
What to do? Please help me.

In the email receipt, click the Report a problem or
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

I just purchased an Ipod touch and have been following the download instructions, but it says cannot connect to server. I have an unsecured wifi in my house. What am I doing wrong?

I purchased an Ipod touch today and have benn following the install instructions and have rung into a bit of a snag. It keeps saing it cannot connect to the server. I have unsecured wifi in my house. I don't understand? Help.

By following the install instructions I presume that this means that you have installed the latest iTunes on your PC and have connected the iPod Touch to your PC with the USB connection cable that came with the iPod?
You mention WiFi, does this mean that your PC is connected to the internet through WiFi?
Check to see if you have anti-virus or firewall software running on your PC. If so, temporarily disable it while setting up your iPod. Also check to see if a firewall is setup in your router.

When clicking on hyperlinks, I get the following message box: "There was a problem sending the command to the program". I have Windows 7 and Firefox 4. The link still works, but I have to close the pop up box.

This happens both with hyperlinks provided in emails, and also with saved shortcuts on my desktop. It happens with all of them.

Hi,
Have you try to un-select the Ignore other applications that use Dynamic Data Exchange (DDE) setting?
Click the Microsoft Office Button, and then click Excel Options.
Click Advanced, and then click to clear the Ignore other applications that use Dynamic Data Exchange (DDE)
check box in the General area.
Click OK.
If the problem cannot resolve, the Run as administrator may selected.
Go to Office default install location: C:\Program Files\Microsoft Office\Office12.
Right-click EXCEL.EXE > Properties >
Compatibility tab.
Under Privilege Level, uncheck Run this program as an administrator
check box.
Best regards.
William Zhou
TechNet Community Support

My old (1st gen) iPad suddenly doesn't start up, it hasn't been used but I have been charging it for 3 hours and still nothing

since getting the 'new' ipad, my old one hasn't been used. I tried it early today and it does nothing. It has been on a charge for a few hours now, the apple logo screen blinks occasionally but that is still all it will do? Is this normal and will eventually work or is something wrong with it?

Maybe it has taken umbrage at being dwarfed by the new model!
Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank power On again in the normal way.] It is absolutely/appsolutely safe!

I'm looking to change my card details, but on my account page, password, username etc ect, it tell you you can edit your payment method, but I have been through the 5 headers and there's no where at all to change it. Can anyone help please

Where on your profile can you change your card details, got a new card and I need to apply it to my account, I have gone into profile and there is a part on one of the headers that says you can change your payment details but when you do go into it, there's nothing, nowt, nada, not a thing.
Anybody help me please.
Thanks.

In a roaming network, your "main" router is the device that would require port mapping/forwarding to be configured in order to access the IP camera from the Internet. This router is also the one that would be provide the private IP address for the camera which you will want to be a static one.
So as you described your network, the IP cameras should be getting an IP address or you assigned it a static one and this is the address that you would enter in the Private IP address (or equivalent depending on the router used) field when setting up port mapping.
If you are not able to access this camera from the local network, then this should be troubleshot first.

HT4009 My in app purchase hasnt worked, but i have been charged the ammount? Who do i speak to or what do i do?

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