In-home Agent doesn't install correctly

Tried this several times and no luck. Get an error that something in the installation process did not finish correctly. This is a Windows 8 computer.

The general advise here is to use the online troubleshooter: https://www22.verizon.com/foryourhome/vzrepair/vziha/requestrepair.aspx?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_X22...
Many others have reported issues with the software and trying to get it to install under Win 8 for example: http://forums.verizon.com/t5/FiOS-Internet/Connectivity-issues-Windows-8-amp-In-Home-Agent/td-p/5618...
If you are having issues (such as connectivity) other than the software install I would recommend starting another thread, The experts here are very hard to stump (not that  I am one)
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

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    Going to the feedback portion on the laptop (so I can be next to the desktop), I contacted support, and they were able to use remote control of my computer, but couldn't do any good and gave up.
    Everything else seems to work.  I can connect to the internet, but downloading a large file, such as Flash Player, is excruciatingly slow (that's what started all of this); the working units just fly.  Using the laptop, I have been able to isolate the problem down to something inside the desktop, eliminating connection, router, and wiring issues.  I have also tried using a wired and a wireless connection with the same basic results, making me think that it is just not one of the hardware interfaces (The wired connection is 1.0 Gbps and the wireless is "n.")
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    Thanks.

    Not sure if reloading will help In-Home Agent start working. I'm not sure what the fix would be for this but the software is known to be a bit glitchy. A lot of us just prefer removing it from the machine if all works well, unless you need a specific feature/repair option within the software.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

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    Hello and hope you can help me. I tried looking for the answer to my problme in previous forum posts but couldn't find anything useful for me. 
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    This question was solved.
    View Solution.

    Hi @ionelaiordan 
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    Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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    Here's what I get:
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    local/sdl_mixer 1.2.7-2
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