In solman 4.0 how to send message to SAP through service desk

Dear all,
I have configured service desk functionality, My requirement is from service desk how to send message to SAP.
Regards,
Pavan.

Hi,
Following the steps:
Basic configuration - RFC Connections to SAP
Check if the RFC Connectino SAPOSS is working properly
Check if load distribution group is set to EWA
The RFC Connections:
- SAP-OSS (Send Message to SAP)
- SAP-OSS-LIST-O01 (Update Message from SAP)
will be created automatically by the system with a user which has been assigned
previously.
IMG Path: SAP Web Application Server | SAP Web Application Server | SAP Solution Manager| Basic Settings | SAP Solution Manager System | Connection to SAP | Assign user for forwarding Service Desk Message
With transaction SM59 you can adjust the RFC connections.
- For further information on SAP R/3 Front-end connections, see SAP Notes: 33135, 766505, 24177
- To forward Service Desk notifications and Issues to SAP, you need to assign a user to the SAPNet R/3
Front-end connection to SAP.
Activities:
- 1. From the SAP Solution Manager (transaction SOLUTION_MANAGER), choose (Edit-> Global Settings.
- 2. Choose Display<->Change.
- 3. For SAP Service Marketplace, specify http://service.sap.com as the URL.
- 4. In the Connection to SAP tab, specify SAPOSS as the RFC destination. Note that the entry is casesensitive.
- 5. For User forwading messages, enter a valid user and a password. This user will require all the authorizations for SAPNet R/3 Front-end for your customer number.
- 6. Save your changes.
The system automatically generates the following RFC destinations and assigns the S-User and password you specified: SAP-OSS, SAP-OSS-LIST-O01
Good Lucky!

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*& Report ZSPOOLTOPDF                                                 *
*& Converts spool request into PDF document and emails it to           *
*& recipicant.                                                         *
*& Execution                                                           *
*& This program must be run as a background job in-order for the write *
*& commands to create a Spool request rather than be displayed on      *
*& screen                                                              *
REPORT zspooltopdf.
PARAMETER: p_email1 LIKE somlreci1-receiver,
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               p_delspl AS CHECKBOX.
*DATA DECLARATION
DATA: gd_recsize TYPE i.
Spool IDs
TYPES: BEGIN OF t_tbtcp.
        INCLUDE STRUCTURE tbtcp.
TYPES: END OF t_tbtcp.
DATA: it_tbtcp TYPE STANDARD TABLE OF t_tbtcp INITIAL SIZE 0,
      wa_tbtcp TYPE t_tbtcp.
Job Runtime Parameters
DATA: gd_eventid LIKE tbtcm-eventid,
      gd_eventparm LIKE tbtcm-eventparm,
      gd_external_program_active LIKE tbtcm-xpgactive,
      gd_jobcount LIKE tbtcm-jobcount,
      gd_jobname LIKE tbtcm-jobname,
      gd_stepcount LIKE tbtcm-stepcount,
      gd_error    TYPE sy-subrc,
      gd_reciever TYPE sy-subrc.
DATA: w_recsize TYPE i.
DATA: gd_subject   LIKE sodocchgi1-obj_descr,
      it_mess_bod LIKE solisti1 OCCURS 0 WITH HEADER LINE,
      it_mess_att LIKE solisti1 OCCURS 0 WITH HEADER LINE,
      gd_sender_type     LIKE soextreci1-adr_typ,
      gd_attachment_desc TYPE so_obj_nam,
      gd_attachment_name TYPE so_obj_des.
Spool to PDF conversions
DATA: gd_spool_nr LIKE tsp01-rqident,
      gd_destination LIKE rlgrap-filename,
      gd_bytecount LIKE tst01-dsize,
      gd_buffer TYPE string.
Binary store for PDF
DATA: BEGIN OF it_pdf_output OCCURS 0.
        INCLUDE STRUCTURE tline.
DATA: END OF it_pdf_output.
CONSTANTS: c_dev LIKE sy-sysid VALUE 'DEV',
           c_no(1)     TYPE c   VALUE ' ',
           c_device(4) TYPE c   VALUE 'LOCL'.
*START-OF-SELECTION.
START-OF-SELECTION.
Write statement to represent report output. Spool request is created
if write statement is executed in background. This could also be an
ALV grid which would be converted to PDF without any extra effort
WRITE 'Hello World'.
new-page.
commit work.
new-page print off.
IF sy-batch EQ 'X'.
    PERFORM get_job_details.
    PERFORM obtain_spool_id.
Alternative way could be to submit another program and store spool
id into memory, will be stored in sy-spono.
*submit ZSPOOLTOPDF2
       to sap-spool
       spool parameters   %_print
       archive parameters %_print
       without spool dynpro
       and return.
Get spool id from program called above
IMPORT w_spool_nr FROM MEMORY ID 'SPOOLTOPDF'.
    PERFORM convert_spool_to_pdf.
    PERFORM process_email.
    if p_delspl EQ 'X'.
      PERFORM delete_spool.
    endif.
    IF sy-sysid = c_dev.
      wait up to 5 seconds.
      SUBMIT rsconn01 WITH mode   = 'INT'
                      WITH output = 'X'
                      AND RETURN.
    ENDIF.
ELSE.
    SKIP.
    WRITE:/ 'Program must be executed in background in-order for spool',
            'request to be created.'.
ENDIF.
      FORM obtain_spool_id                                          *
FORM obtain_spool_id.
CHECK NOT ( gd_jobname IS INITIAL ).
CHECK NOT ( gd_jobcount IS INITIAL ).
SELECT * FROM tbtcp
                 INTO TABLE it_tbtcp
                 WHERE      jobname     = gd_jobname
                 AND        jobcount    = gd_jobcount
                 AND        stepcount   = gd_stepcount
                 AND        listident   <> '0000000000'
                 ORDER BY   jobname
                            jobcount
                            stepcount.
READ TABLE it_tbtcp INTO wa_tbtcp INDEX 1.
IF sy-subrc = 0.
    message s004(zdd) with gd_spool_nr.
    gd_spool_nr = wa_tbtcp-listident.
    MESSAGE s004(zdd) WITH gd_spool_nr.
ELSE.
    MESSAGE s005(zdd).
ENDIF.
ENDFORM.
      FORM get_job_details                                          *
FORM get_job_details.
Get current job details
CALL FUNCTION 'GET_JOB_RUNTIME_INFO'
       IMPORTING
            eventid                 = gd_eventid
            eventparm               = gd_eventparm
            external_program_active = gd_external_program_active
            jobcount                = gd_jobcount
            jobname                 = gd_jobname
            stepcount               = gd_stepcount
       EXCEPTIONS
            no_runtime_info         = 1
            OTHERS                  = 2.
ENDFORM.
      FORM convert_spool_to_pdf                                     *
FORM convert_spool_to_pdf.
CALL FUNCTION 'CONVERT_ABAPSPOOLJOB_2_PDF'
       EXPORTING
            src_spoolid              = gd_spool_nr
            no_dialog                = c_no
            dst_device               = c_device
       IMPORTING
            pdf_bytecount            = gd_bytecount
       TABLES
            pdf                      = it_pdf_output
       EXCEPTIONS
            err_no_abap_spooljob     = 1
            err_no_spooljob          = 2
            err_no_permission        = 3
            err_conv_not_possible    = 4
            err_bad_destdevice       = 5
            user_cancelled           = 6
            err_spoolerror           = 7
            err_temseerror           = 8
            err_btcjob_open_failed   = 9
            err_btcjob_submit_failed = 10
            err_btcjob_close_failed = 11
            OTHERS                   = 12.
CHECK sy-subrc = 0.
Transfer the 132-long strings to 255-long strings
LOOP AT it_pdf_output.
    TRANSLATE it_pdf_output USING ' ~'.
    CONCATENATE gd_buffer it_pdf_output INTO gd_buffer.
ENDLOOP.
TRANSLATE gd_buffer USING '~ '.
DO.
    it_mess_att = gd_buffer.
    APPEND it_mess_att.
    SHIFT gd_buffer LEFT BY 255 PLACES.
    IF gd_buffer IS INITIAL.
      EXIT.
    ENDIF.
ENDDO.
ENDFORM.
      FORM process_email                                            *
FORM process_email.
DESCRIBE TABLE it_mess_att LINES gd_recsize.
CHECK gd_recsize > 0.
PERFORM send_email USING p_email1.
perform send_email using p_email2.
ENDFORM.
      FORM send_email                                               *
--> p_email                                                       *
FORM send_email USING p_email.
CHECK NOT ( p_email IS INITIAL ).
REFRESH it_mess_bod.
Default subject matter
gd_subject         = 'Subject'.
gd_attachment_desc = 'Attachname'.
CONCATENATE 'attach_name' ' ' INTO gd_attachment_name.
it_mess_bod        = 'Message Body text, line 1'.
APPEND it_mess_bod.
it_mess_bod        = 'Message Body text, line 2...'.
APPEND it_mess_bod.
If no sender specified - default blank
IF p_sender EQ space.
    gd_sender_type = space.
ELSE.
    gd_sender_type = 'INT'.
ENDIF.
Send file by email as .xls speadsheet
PERFORM send_file_as_email_attachment
                               tables it_mess_bod
                                      it_mess_att
                                using p_email
                                      'Example .xls documnet attachment'
                                      'PDF'
                                      gd_attachment_name
                                      gd_attachment_desc
                                      p_sender
                                      gd_sender_type
                             changing gd_error
                                      gd_reciever.
ENDFORM.
      FORM delete_spool                                             *
FORM delete_spool.
DATA: ld_spool_nr TYPE tsp01_sp0r-rqid_char.
ld_spool_nr = gd_spool_nr.
CHECK p_delspl <> c_no.
CALL FUNCTION 'RSPO_R_RDELETE_SPOOLREQ'
       EXPORTING
            spoolid = ld_spool_nr.
ENDFORM.
*&      Form SEND_FILE_AS_EMAIL_ATTACHMENT
      Send email
FORM send_file_as_email_attachment tables it_message
                                          it_attach
                                    using p_email
                                          p_mtitle
                                          p_format
                                          p_filename
                                          p_attdescription
                                          p_sender_address
                                          p_sender_addres_type
                                 changing p_error
                                          p_reciever.
DATA: ld_error    TYPE sy-subrc,
        ld_reciever TYPE sy-subrc,
        ld_mtitle LIKE sodocchgi1-obj_descr,
        ld_email LIKE somlreci1-receiver,
        ld_format TYPE so_obj_tp ,
        ld_attdescription TYPE so_obj_nam ,
        ld_attfilename TYPE so_obj_des ,
        ld_sender_address LIKE soextreci1-receiver,
        ld_sender_address_type LIKE soextreci1-adr_typ,
        ld_receiver LIKE sy-subrc.
data:   t_packing_list like sopcklsti1 occurs 0 with header line,
        t_contents like solisti1 occurs 0 with header line,
        t_receivers like somlreci1 occurs 0 with header line,
        t_attachment like solisti1 occurs 0 with header line,
        t_object_header like solisti1 occurs 0 with header line,
        w_cnt type i,
        w_sent_all(1) type c,
        w_doc_data like sodocchgi1.
ld_email   = p_email.
ld_mtitle = p_mtitle.
ld_format              = p_format.
ld_attdescription      = p_attdescription.
ld_attfilename         = p_filename.
ld_sender_address      = p_sender_address.
ld_sender_address_type = p_sender_addres_type.
Fill the document data.
w_doc_data-doc_size = 1.
Populate the subject/generic message attributes
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle .
w_doc_data-sensitivty = 'F'.
Fill the document data and get size of attachment
CLEAR w_doc_data.
READ TABLE it_attach INDEX w_cnt.
w_doc_data-doc_size =
     ( w_cnt - 1 ) * 255 + STRLEN( it_attach ).
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name   = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle.
w_doc_data-sensitivty = 'F'.
CLEAR t_attachment.
REFRESH t_attachment.
t_attachment[] = it_attach[].
Describe the body of the message
CLEAR t_packing_list.
REFRESH t_packing_list.
t_packing_list-transf_bin = space.
t_packing_list-head_start = 1.
t_packing_list-head_num = 0.
t_packing_list-body_start = 1.
DESCRIBE TABLE it_message LINES t_packing_list-body_num.
t_packing_list-doc_type = 'RAW'.
APPEND t_packing_list.
Create attachment notification
t_packing_list-transf_bin = 'X'.
t_packing_list-head_start = 1.
t_packing_list-head_num   = 1.
t_packing_list-body_start = 1.
DESCRIBE TABLE t_attachment LINES t_packing_list-body_num.
t_packing_list-doc_type   = ld_format.
t_packing_list-obj_descr = ld_attdescription.
t_packing_list-obj_name   = ld_attfilename.
t_packing_list-doc_size   = t_packing_list-body_num * 255.
APPEND t_packing_list.
Add the recipients email address
CLEAR t_receivers.
REFRESH t_receivers.
t_receivers-receiver = ld_email.
t_receivers-rec_type = 'U'.
t_receivers-com_type = 'INT'.
t_receivers-notif_del = 'X'.
t_receivers-notif_ndel = 'X'.
APPEND t_receivers.
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
       EXPORTING
            document_data              = w_doc_data
            put_in_outbox              = 'X'
            sender_address             = ld_sender_address
            sender_address_type        = ld_sender_address_type
            commit_work                = 'X'
       IMPORTING
            sent_to_all                = w_sent_all
       TABLES
            packing_list               = t_packing_list
            contents_bin               = t_attachment
            contents_txt               = it_message
            receivers                  = t_receivers
       EXCEPTIONS
            too_many_receivers         = 1
            document_not_sent          = 2
            document_type_not_exist    = 3
            operation_no_authorization = 4
            parameter_error            = 5
            x_error                    = 6
            enqueue_error              = 7
            OTHERS                     = 8.
Populate zerror return code
ld_error = sy-subrc.
Populate zreceiver return code
LOOP AT t_receivers.
    ld_receiver = t_receivers-retrn_code.
ENDLOOP.
ENDFORM.
regards,
venkat

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In the View Menu once you have a Chat window open is the Messages item which allows you to change the style of the IM.
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8:43 PM Monday; December 12, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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