Inbound emails not landing on CRM

Hi Gurus,
I am working with CIC win client, on Inbound E-mails. when a mail is send to a mail address (clients) its lands on the mail server and from that mail server it is routed to SMTP CRM server, i doubt some settings are missing here and the problem is that the mail is not landing in the SMTP CRM server. requesting for your suggestions.
thanks in advance
Brad

Hi Brad,
Please ask the basis consultants, to check SMTP Settings.
They would be able to guide you in this regard.
Reward points if the answer is informative.
Thanks.
Sindhu.

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Inbound Email configuration - SAP CRM with MS Exchange Server

Dear Pundits,
We are implementing SAP CRM and one of the requirement is to configure the Inbound email functionality.
As of now, we have successfully configured the outbound mail functionality.
The inbound email functionality to a Single client:
Our MS Exchange Server Domain is ITAstute.com.
Where as, on the CRM system, under SCOT transaction --> Settings --> Default Domain, we have entered the Domain name as
crm-dev.itastute.com
We are planning to receive emails for different email id's like service, complaints, and so on into our SAP system.
How will the exchange server can direct the mails from above external emails from domail itastute.com to onto CRM server domain crm-dev.itastute.com????
Thank you,
Nikee

Then you need to define the routing rule in the exchange server.
Exchange server config is outside the SAP scope and you should contact your exchange admin to get it done.
Also they might force you to use the port 25 if you have any policy such in your company.
We used the routing rule from exchange to BIGIP and BIGIP to our SAP server, that way we could use different port.
You could search in google for the steps and i come accross the link given below.
See if its useful.
Link: [exchange rule|http://www.petri.co.il/forums/showthread.php?t=13120]
Additional input related to the rule.
you need to define the virtual host if you have more than one client that need to be configured for inbound routing.
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I'm trying to get inbound email working in our ECC 5.0 sandbox. I've configured the system using the note 455140 including setting up a virtual SMTP port number of 25012.
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Hello Mark,
To receive emails, SAP has to work with another mail server (SMTP server). Typically the emails are transfered through "SMTP server on the Internet (provided by your ISP)" --> "SMTP server on the Intranet (company Email system like Unix, Exchange, Notes, etc)" --> SAP.
Basically Point 5 states that your company Email system (external mail server outsides of SAP) has to know that for certain emails, forward them to SAP instead of looking up its own user list or forwarding to another SMTP serer.
You should be able to use SMTP service of iSeries. But keep in mind that you still need to configure the SMTP server outsides to forward certain emails to the iSeries, then configure iSeries to forward them to SAP. (I don't see any advantage for this solution if there is another SMTP server on the Intranet already)
Best regards,
Victor

Enable SAP Inbound email through IMAP, POP3 & MAPI instead of SMTP

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I am trying to configure SAP Inbound email in CRM 6.0 and would like to know if I can use IMAP, POP3 or MAPI instead of SMTP due to our company's legal policies and maintenance purposes.
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*) ICI (Integrated Communication Interface)
*) Agent Inox based on SAP Connect Interface via SAP Business WorkflowCheck
http://help.sap.com/saphelp_crm60/helpdata/en/46/23e545c17b5872e10000000a11466f/content.htm
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Configuring the Receiver Mail Adapter - http://help.sap.com/saphelp_nw04/helpdata/en/ad/bf93409c663228e10000000a1550b0/frameset.htm
Thanks in advance

Hello,
As far as I am aware, SMTP is now the only supported option for configuring inbound emails through the SAPConnect interface into the Interaction Center agent inbox.
[SAP Note 455140|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=455140]
[SAP Note 1236270|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1236270}
Best regards,
John

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Hi,
If you posted the Document through VL32N.. Then you cannot try reversal using MIGO, becaouse it will not update "delivery document flow". For more reasons please see the Note "199703"
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Counting inbound emails (including those automatically deleted using ERMS)

Hi all,
I have a requirement to be able to count all inbound emails in SAP CRM (5.0). This includes all emails that have been automatically deleted using ERMS after the creation of an Interaction Record and Service Ticket. Can anyone think of an easy way of doing this in SAP CRM? The Email Workbench and Agent Inbox do not display deleted email Workitems. The best option that I have been able to come up with is to export the Workitem Selection Report from transaction SWI1 into a spreadsheet and filter column Workitem ID for unique entries. Does anyone know of a better way of achieving this?
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By using POP3, mail is automatically deleted from the server once downloaded by the client without further user intervention (granted, not immediately due to BTYahoos recent non-standard implementation of the POP3 protocol). By contrast, the whole point of IMAP is that mail is left on the server to be available to multiple devices and requires user intervention to delete. Why would a system which is designed to be used for leaving mail on a server be recommmended to someone who wished it to be deleted? If you wish to be pedantic, I agree the OP didn't ask for mail to be automatically deleted, but then nor did he specify immediate deletion either. I interpreted the request as the former, you the latter. Perhaps if we understood the underlying reason why he wished the mail to be deleted in the first place it would help in providing a solution.
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Correction, he did ask them to be deleted automatically.

Inbound EMail VS Interactions created

Hi,
We are using CRM 7 and ERMS is setup and running without any issues. When an inbound email received to specific mail id, ERMS will create interaction record(Activity) in CRM.
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Hi Pramod,
the problem is related to the Inbound Processing Rule CL_RMPS_INCOMING_MAIL.
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Dear Relaxed Surfer,
The link you give is great to handle basis setup.
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One Customer has been created in R/3 and the same customer is not found in CRM.
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Edited by: surender gundu on Jul 22, 2009 12:57 PM

Hi,
I have looked into your query.
When the data exchange takes place, the following will be priority for the middleware to process the queues accordingly facilitating the data exchange:
1. Initial Download.
2. Request Download.
3. Delta Download.
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Recommendations:
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2. Wait for the initial load to get over and run the request again.
3. Check the table SMOFRSTAT with the parameter for DNL_STATUS which will let you know whether there any running
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I would recommend the 5th point which will be fine in your scenario.
I hope this helps.
Regards,
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Hi,
We route incoming emails through ERMS to a service org. Then through the inbox, we select email and click on 'interact' button to create a service ticket manually. We notice that email does not show in the business context during the interaction but shows up after we click the end button and come back and look at the service ticket again..This works for us in older CRM 5.0 release but is not working in CRM 7.0. Any pointers on the issue? How can we make the email to show up in the business context during the current interaction. Please note that we do not create a separate interaction record for each interaction. Service ticket is our interaction record for interact purposes..
Thanks
Dan

Hello Dan,
Can you please check SAP note 1336278 : ERMS not creating doc flow between IR and ST - Part II, this might help!
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Regards
Lata

Create service request with inbound email linked to it

Hi,
we are on CRM 7.0 and interaction center agents need to open and read inbound emails in the agent inbox and in some cases manually create Service Requests to which the email should be linked.
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Thanks,
laura.

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
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Best regards,
Laura.

Inbound emails stripped of .FAX attachments

G'day all,
I'm on a 620 system up to basis patch 60.
When an inbound email contains an attachment with extension .FAX the attachment disappears!!
Any other extensions are fine. The .FAX files in my case are actually .TIF files but the software creates them with .FAX extension.
If I rename the file to have a .FOX extension for example, the attachment makes it into SAP just fine, as does any other extensions I've tried (.TXT, .DOC, .ZIP, .PDF, .XLS etc)
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Thanks,
Mark

Hello,
Can you please check SAP note:
813619
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Hi
I have Windows 2000 SP4.
I have installed Oracle Workflow 2.6.3 Standalone as below
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You would need to modify all the parameters listed in this script. This script updates each of the mailer and agent listener parameter. You may edit the script to remove all API calls OTHER THAN those for "Workflow Notification Mailer".
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Server Alerts reports "Virus Detected in inbound email" for spam

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I am running on Mavericks Server 3.1.2 (1354517)
serveradmin -v = Version 10.8 ($revision: 1.13 $ -- May 13 2014)
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Is anyone else experiencing this, or does anyone know how to solve this?
Thanks in advance.

I received over 200 spam messages yesterday that got reported as viruses to me, and out of frustration, I discovered a work around. I don't know if this is the result of a past update, or the steps I used trying to reset the server, but I performed the following and was able to suppress the email alerts. At the time of my original posting, the Alerts section of the Server.app did not offer any option for disabling the alerts for virus..
1) Launch Server.app
2) Select Mail in left pane
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4) stop/start Mail server
5) Turn on Virus filtering
6) stop/start Mail server
7) Turn off Spam filtering
8) stop/start Mail server
9) Turn on Spam filtering
10) stop/start Mail server
11) Select Alerts in left pane
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Monitoring for Inbound Emails

Hi There!
I have been asked by a client who recently had an outage of inbound emails
due to corrupted Kasepersky Definitions in GWAVA, that we setup something
that alerts them when new emails have no come into the receive folder from
externally within a 15 minute time frame during working hours.
I am trying to do this in a way that will not completely bog down the system
and not produce too many false positives.
Do you guys have a method you prefer for doing this?
Cheers

On 1/31/2012 3:11 PM, Andre Southgate wrote:
> Hi There!
>
>
> I have been asked by a client who recently had an outage of inbound emails
> due to corrupted Kasepersky Definitions in GWAVA, that we setup something
> that alerts them when new emails have no come into the receive folder from
> externally within a 15 minute time frame during working hours.
>
> I am trying to do this in a way that will not completely bog down the system
> and not produce too many false positives.
>
> Do you guys have a method you prefer for doing this?
>
> Cheers
>
Actually I think Redline can do that.But if you want something else, any
SNMP compliant solution might do the trick.
(Simply sampling the gwia\receive directory of course is prone to false
positives).
Alternatively linux bash it: cron an MAIL command to some internal
address then use fetchmail or getmail to pop it. If it doesn't come
through, do an alert somehow. (What to use in this case is tricky!)

Inbound emails not landing on CRM

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