Inbound EMail VS Interactions created

Hi,
We are using CRM 7 and ERMS is setup and running without any issues. When an inbound email received to specific mail id, ERMS will create interaction record(Activity) in CRM.
Sometimes we are finding issues like customer send an email, received to outlook, received in CRM from outlook but Interaction record not created. We are checking number of interactions created in CRM with user WF-BATCH as it create through workflow.
Is there anyway otherway to see number of inbound emails received vs number of Interactions(Activity) created are created. Any standard Table or report available for this?
Shaik.

Hi Pramod,
the problem is related to the Inbound Processing Rule CL_RMPS_INCOMING_MAIL.
The reason for the workflow not getting created lies with your settings in SO50.
There you can find the following mailhandlers:
Comm.Type Recipient Doc.Class Exit Name Call seq.
INT * * CL_MPA_HANDLE_ALERT_REPLY 2
INT * ICS CL_APPOINTMENT_REPLY 3
The Exit CL_MPA_HANDLE_ALERT_REPLY will be called for all SMTPrecipients
(Recipient = *, Comm.Type = INT)
This exit sets se_retcode = IF_INBOUND_EXIT_BCS=>gc_terminate and this
now will suppress the delivery to the Business Workplace as
well as Means, you need to ensure, that all exit handler, which you
use, have e_retcode = if_inbound_exit_bcs=>gc_continue at the end.
Therefore I would ask you to check again your settings in
SO50.
Regards
Itty

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[SAP Note 455140|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=455140]
[SAP Note 1236270|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1236270}
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