Inconsistent Webhelp Search Results

Hello,
I have a webhelp generated from Robohelp 10, where I've been running into issues with the search results.
I ran a search for "predicate" (without the quotation marks) via the search pane on the left, and got only 1 result. I noticed that "predicat" instead of "predicate" was highlighted in the search result pages. I ran another search for "predicates" (without the quotation marks) and got 6 results. This time "predicate" was highlighted instead in the search result pages.
I assume that Robohelp dropped the "s" to encompass both singular and plural version of a search term, but I don't know why:
Robohelp drops the "e" in a search term"
Robohelp did not return the additional 5 results for "predicate"
I checked the search options in the Webhelp Single Source Layout but didn't see any options that would affect the issue above. How do I get it so that my search results are consistent at the very least e..g, "predicates" and "predicate" will return the same number of results?

The fact that the "e" is not highlighted is a known bug. Please report it again as the more people who do etc.
Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
It's not clear from your post how many instances of predicate and predicates should be found.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

WebHelp Search results include text from topic

Hello,
Using XP with RH8 and RSC 3.1
Testing the Search tab functions in a Web help project and noticed that the Search Results list includes text from the topic, including from the Header, which have our product name and copyright statement.
Is there a way to turn the display of text off, or at least restrict where it picks up the text from? I like having the ranking column, but the topic title is all I really want in that column if that's possible.
See the attached example.
Thanks in advance for any advice you can provide.
Regards,
Joe

Turn off the context option in the second page of the wizard.
See www.grainge.org for RoboHelp and Authoring tips

Don't sort search results?

Hm, I guess there is no easy way to tell RH8 to list WebHelp search results in a very simple list and to relinquish the sort function within the search results?
Thanx y'all.
Paul

The topics are sorted by relevance. See the RoboHelp Tour on my site.
Add a screenshot using the camera icon to show us what you don't like with the appearance.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 10 WebHelp search feature not working?

Hi all,
I am using the Adobe Technical Communication Suite 4 and cannot get RoboHelp 10 to generate a WebHelp product with search capabilities.
I have created a RoboHelp 10 WebHelp project and imported FrameMaker 11 files.
Everything seems okay, but when I search in Internet Explorer 10, nothing happens. I can even be on the same page as a term and enter the term in the box,
but then nothing happenns. I also tried: Opera, Firefox, Chrome and Safari browsers and still no results in the WebHelp search results.
Actually, I get one word by default and that word is: "null".
Any idea on what is causing this? I have a deliverable due soon, and I need to get this search capability working.
Thanks in advance for your suggestions.
I am using the latest patch too - RoboHelp 10.0.0.287
Regards,
Jim

Hi Jeff,
Thanks for the reply. I am not sure if it is Java, although I did download Java to make sure I had the latest update. I am running on a Windows 7 64 Bit Dell Laptop with Adobe TCS 4.
I just saw a different post - but related to this post on the topic and I think it has to do something with the XML files that are created during the normal generation process.
I have a feeling that there is something wrong with my XML files and the reason I say that is because I can generate one of the sample RoboHelp projects to WebHelp and then use IE 10 to search and the results
come up right away, but when I do a WebHelp generate on my project the search does not work.
Here is that related thread:
http://forums.adobe.com/thread/798369
Search Error: Failed to initialize database
Mar 1, 2011 12:33 PM
That thread dealt with RoboHelp 8 and I am using RoboHelp 10, but I think the problem is probably the same.
My questions are as follows:
I have a customer deliverable on Monday with several hundred files and a search mechanism that does not work at all. Can I copy the search mechanism from the sample project and then put it into my project?
Are the XML files generic or specific to each project?
How many XML, Javascript and other RoboHelp type files are used to make the search functionality work? I was thinking of populating one of those sample files, that has already been started with my files to see if that would get things going in the right direction - with the idea of removing all the sample files from that project and replacing them with my files, but, I have over 400 files, including references to foldout drawings and vendor manuals (baggage files) and it would probably take too much time to make that happen.
With that said, if you or anyone else has ideas on how I could get this search engine working, I would really, really appreciate it.
My current file structure is like this:
Main Project Folder
    !ScreenLayout
    My Project File1
    My Project File2
    My Project File3
    resource
    whdata
    whgdata
    whxdata
    Frnt_Cov.htm
    Frnt_Cov_csh.htm
    Frnt_Cov_rhc.htm
    All RoboHelp graphics, javascripts and .htm files
There does NOT seem to these folders that are in the sample:
!Language!
!SkinSubFolder!
!SSL!
The !ScreenLayout! folder is the only one present. Does this have anything to do with only having MultiScreen HTML5 and WebHelp (Primary Layout) for my project settings?
Again the most notable difference I see, is between the folders NOT included in my project (!Language!, !SkinSubFolder! and !SSL!). I am not sure why these folders are not included in WebHelp.
Thanks for taking the time to read this, as well as for any suggestions that can be offered. I really need to get the search feature working by tomorrow.
Regards,
Jim

Improving FlashHelp search results

Hi,
I came across an article on this site
http://www.helpscribe.com/2008/10/improving-webhelp-search-results-in.html
that replaces the function called displayTopics in whfhost.js
with the following code :
function displayTopics() { var recHTML=""; var sHTML=""; var sLine=""; var foundRecTopics = 0; var foundAnyTopics = 0; var rg = new RegExp(gsCW,"ig"); var recHead="<dt>Recommended topics</dt>"; var allHead=" <dt>Other topics</dt>"; for(var i=0;i<gaTI.length;i++){ if(gaTI[i].sTopicTitle.search(rg)>-1){ recHTML+="<dt><a href='"+gaTI[i].sTopicURL+"'>"+_textToHtml(gaTI[i].sTopicTitle)+"</a></dt>"; foundRecTopics = 1; } else{ foundAnyTopics=1; sLine+="<dt><a href='"+gaTI[i].sTopicURL+"'>"+_textToHtml(gaTI[i].sTopicTitle)+"</a></dt>"; if(i>>4<<4==i){ sHTML+=sLine; sLine=""; } } } if(sLine.length>0) sHTML+=sLine; if (!foundRecTopics) { recHTML+="<dt>No topics found.</dt>"; } if(!foundAnyTopics) sHTML+="<dt>No topics found.</dt>"; sHTML="<dl>"+recHead+recHTML+allHead+sHTML+"</dl>"; var resultDiv=getElement(gsResultDivID); if(resultDiv) resultDiv.innerHTML=sHTML; }
Will this work for FlashHelp?
Thanks for any advice.
M

Welcome to our community, M
My own guess is that the code tweak will not apply to FlashHelp. And the reason is why I (and many others) tend to avoid FlashHelp. Sure, the output is glitzy with animation.
I stand to be corrected on this, but my understanding is that the same reason it's glitzy is also it's weak spot. Much of the code is hidden in Flash elements that use ActionScript programming.
Cheers... Rick
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How do I change color of hyperlink search results in WebHelp Pro?

I'm trying to figure out how to change the color of search result hyperlinks when using WebHelp Pro in RH8. The links currently are vibrant blue and purple after clicked on. I can't find anywhere in the style sheet or in the skin editor options to define this. Any help would be greatly appreciated.

In your .css file, use something like the following; the "A:" would be your default link, and the "A.topic:" would be a different class of link (we use it for some in-topic navigation links). Note that the order in which the qualifiers appear is important. Follow the LoVeHate method (Link, Visited, Hover).
Feel free to try it and use your own combinations (you might not want the expanded letter-spacing, for example). We also reversed the underline format from the default html (none for link and visited, underline for hover).
A:link,
A:visited {
color: #0000CD;
letter-spacing: 0.25pt;
text-decoration: none;
A:hover {
color: #000080;
letter-spacing: 0.25pt;
text-decoration: underline;
You would add the class=topic qualifier to your links for this class of link (a class=topic href="targettopic.htm")
A.topic:link,
A.topic:visited {
color: #0000CD;
font-size: 8pt;
font-weight: normal;
margin-left: 10px;
margin-top: 0pt;
margin-bottom: 0pt;
letter-spacing: 0.25pt;
text-decoration: none;
A.topic:hover {
color: #000080;
font-size: 8pt;
font-weight: normal;
letter-spacing: 0.25pt;
margin-top: 0pt;
margin-bottom: 0pt;
margin-left: 10px;
text-decoration: underline;
Good luck,
Leon

Search Results web part - Custom Query using "Value with a parameter from URL" inconsistent

I have encountered what I think may be a bug, but I am hoping that there is something that I am missing.
Within my search site, I have created a new search results page where I want to customize the "Search Results" web part query. I can add in any number of property and keyword filters (using the "Build Your Query" dialog) without
issue... until I add a filter that uses the QueryString property (the builder dialog calls this "Value with a parameter from URL").
If I use {QueryString.MyParameterX} for filtering, it works beautifully in the query builder dialog. I see the expected results in the search results preview pane, but as soon as I apply the changes things become inconsistent.
If I close/reopen my browser and navigate to my page at http://myaddress/search/Pages/testresults.aspx?MyParameterX=test I see results. If I then refresh the page, I get a "Nothing here matches your search" message. I can then go to
the same address but change one character to an uppercase character and get results. Refreshing that same page again returns "Nothing here matches your search". I can only get search results one time per uniquely cased URL without having
to close/reopen my browser. This behavior was seen on both Firefox and IE.
Finally, I found that if I instead navigate to http://myaddress/search/testresults?MyParameterX=test, it always returns results. This, unfortunately isn't the best solution for me... but it is a solution.
Any insight that anyone can provide is greatly appreciated! I would really like to be able to depend on this working in all logical cases (especially since the search center of other sites is set using the path all the way down to /Pages).
Thanks!

Hi, have you been able to solve this issue? I'm getting the same issue and I cant solve it (required CU is installed).
Fabio

Ranking search results in WebHelp?

Hey everyone,
Is the any way I can get RoboHelp to automatically rank
search results for relevance in a WebHelp project? HTML Help does
it automatically and JavaHelp also does it, but I haven't had any
luck doing it in WebHelp. Currently, WebHelp results seem to
organized alphabetically, which is pretty useless, unless end users
don't minding clicking on each result - not likely.
I'm sure if there's a solution it probably involves a
JavaScript. Though I'd like to avoid using a script, I'd also like
to know if it's possible and how to do it.
Thanks,
Jim

Jim -
You've probably gathered that there is no button or option
to provide a ranked search result. It is possible to construct your
own from Javascript - the 'how to' involves a lot of custom
scripting, but it's been done.
Perhaps easier would be to use a third-party search tool.
There are some commercial ones, as well as some open-license
routines that you can incorporate into your help project.

Robohelp 9: WebHelp search showing too many highlighted results

I set up the WebHelp Settings (Search) to Enable Highlighting in Search Results, Show Context in Search Results, and Hide Rank Column in Search Results. When I search for keywords, such as "e-mailing requestors", the results highlight every letter in the search phrase, including the "e" in "the. I did not enable the Substring Search. Please see the attached screenshot. Does anyone know what's wrong?
I have the latest update of RoboHelp 9 (9.0.0.228). This is happening in IE9 (9.0.8112.16421) and Firefox 3.6.20. (I can't even test the WebHelp locally in Google Chrome until I upload it to the Web server, since all of the panes are blank (version 13.0.782.112 m).

Peter,
You and Rick are both correct.
Here's the response from Nidhi at Adobe Support after I reported this as a bug:
"For searching words like 'e-mail' ,you need to specify it in double quotes ,and then only just the word 'e-mail' will be highlighted .
As in our search we have a set of break characters:- @ $ ^ ( ) ~ ? / { } [ ] + = ! * - %.
Whenever we encounter such break characters in the search query ,text is broken into keywords at these characters and indexed for searching ,and that is why in case of the word e-mail, the word 'e' and the word 'mail' are indexed separately .And when you search for the word e-mail without quotes ,it would search for all instances where it finds the word 'e' or the word 'mail' and highlight them .
Hence if you want the search to return and highlight only the word 'e-mail', you need to specify the word 'e-mail' in quotes like "e-mail" so that it honors it as a phrase and phrase search is done on it and the exact match is returned and highlighted."
Thanks very much for your help.

Different Color Text of Topic Titles by Child Project in Search Results List

Does anyone know how I can change the text color to indicate the source project of a topic as displayed in the Search Results list?
I have followed Peter Grainge's directions for setting up a parent project that has several child projects, one of which contains outdated version-specific information. Thanks, Peter!
I would like it to be obvious to the user before they open a topic from the Search Results list that it is from the old legacy project.
I have found where the font is set, (thanks to the RoboWizard), but I am not a Javascript programmer and am uncertain how to code the "if document is from this project, then use this font" logic.
I would also like to put a "caption" below the "Search Results per page" line to explain the purpose of the color change.
I am using RoboHelp HTML 8.0.2. I generate WebHelp output which is then FTP'd to our server.
Thanks in advance!

Hi Leon,
     Let me make sure that I understand your suggestion - I should change the title of each topic in the "legacy" knowledge base so that they each include a short identifier, such as "First Topic - Legacy"? If so, I suppose that would work, but I'd have to change 1,000 topics. The topic titles would no longer match the filenames (I'm trying to freeze changes to the old knowledge base to which there are many links from our user forum), which I suppose is not a big concern at this point. I'll run some tests.
     That has also raised another question in my mind, but I'll post that separately. It's about the way Robohelp selects the text that is shown immediately after the title of the topic in the Search Results list.
     Thanks for taking the time to help!

WebHelp search generated by RoboHelp 8 not working in Safari 5.0

Hello,
I'm new to the forum, but have been lurking for a while, and have benefitted greatly from answers found here. Thanks!
I use RoboHelp 8 HTML - recently upgraded from X5 - to generate WebHelp for a cross-browser compatible web app. I generate using the DHTML > Pure HTML option, and Safari is using the DHTML version. I use 'traditional style (no skin),' 'Optimize speed for: Local PC or Intranet'.
The Help seems to work fine in Safari for Windows, but now with the recent update to Safari 5.0, the Search functionality is not working at all. The search tab displays properly, but upon entering text and pressing Enter, nothing happens. It works in all other major browsers, except Opera which gets the Pure HTML version, and there I hid the search tab all together because it's unacceptable in that state.
The only customization I've done is swap out the tab images, and insert a little css to hide (display:none;) the "limit search results to __" option as it was getting cut off in every browser, and I couldn't figure out why, or how to fix it.
Any ideas? Anyone else seeing this?
Thanks for your anticipated help!

Hi there
Your mention of:
I still think this deserves attention, and would like to hear what others think.
Seems to imply you feel I was attempting to make you shrug it off. I wasn't. I was attempting to coax you (and anyone else) to submit the Bug Report. You have no idea how critical this aspect is. I see you made no mention of doing that so I'm assuming you ignored the suggestion.
Many folks have the grossly mistaken belief that the Bug Report/Wish Form just sends information to a circular file where it is never acted upon or seen again and as a result, you have had your say and it makes you feel better for getting it off your chest. But these things are actually reviewed by the development team. Each and every one of them. You may not get a personal response for each one you submit, but sometimes you do!
As for changing the verbiage, click File > Project Settings > General and look at the LNG File tab of the ensuing dialog. You are able to influence all manner of verbiage in that little gem.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
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Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

RoboHelp 9 search results icons and context

I have some formatting issues with the search results. In the image below I want 2 things to change. I would like to remove the extra info and simply have the link. I also want to ditch the little icon. I am pretty new to RoboHelp so ask me any info I may have excluded.
RoboHelp 9

Sorry for the forums issue. I know how those can be!
Apologies in advance if you feel I'm speaking down to you in any way. As you seem unfamiliar with RoboHelp's outputs, I'm guessing you may also be unfamiliar overall with RoboHelp.
Using RoboHelp is a lot like working in a kitchen. You mix "ingredients" that consist of Topics (HTML Pages) Images, Video and whatever else. And RoboHelp assists you in mixing these.
In a kitchen, you prepare a dish for someone to consume. Generally, you prepare the dish based on a recipe. That recipe may exist in the form of a card in a small recipe box. In RoboHelp, there is a pod called the Single Source Layouts pod. This is just like the Recipe Box. And each layout type is just like a recipe card in the box. There are layouts for WebHelp, for Microsoft HTML Help, for AIR Help, etc.
One of these is nominated to be the default. That's just like moving that particular recipe card to the front of the recipe box.
So when you create your output (your recipe) I'm asking what type of output you created. Which layout has "default" beside its name in the Single Source Layouts pod? That's likely to be the one you are using and seeing what you are seeing.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Incorrect Search results number

Hi!
I'm currently working at search center and recently I've noticed that the number of search results in "About xx results" can vary a a lot.
I've found the similar question here: http://community.office365.com/en-us/f/154/t/204676.aspx - the given answer seemed good untill I tried to check the logic and to calculate results count in my test environment.
So, I have 45 total results. One of this results has duplicate. The results are shown by 10 per page. The duplicated results is shown at the first page. If I click on the next pages, I see the following (Im sorry for this clip2net logo, this is not an advertising:)
about 41
about 43
about 44
44 results total
I can't get, why it shows 41 and even 43 on the first 2 pages, while there is only 1 duplicate that might be hidden...
Please help me to understand this logic.
Any help or info would be greatly appreciated.

Hi Martynenko,
I understand that the results count is incorrect in SharePoint Search Results web part.
It is by design that the number on search result web part is a very rough number related to the mechanism within search engine.
It is not accurate because the accurate count of the
search result is not the main target for
search engine.
If we need the accurate number of some specific type of files, we can use the
SharePoint search APIs to get the
search result, and this is same as the result from web part.
http://spbreed.wordpress.com/2013/09/14/sharepoint-2013-solution-to-inconsistent-search-results-count/
Or you can set the query to include the duplicates.
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Search results are not accurate

hi,
am facing a unique issue in SP 2013. Whenever we search for a search criteria the results returned is not accurate always. Every time we navigate across pages, the search results change which is not
a desired behavior. However we also noticed that the refiner panel does not change as well and it retains the old count which leads to inconsistent results when user selects a criteria from the refiner.
any pointers / helpful links regarding this issue, if any anyone has surfaced, is highly appreciated!
Das

Hi,
According to your post, my understanding is that search results are not accurate.
I recommend to run a full crawl and then to check whether the search results are correct.
If your incremental crawl is running, it may happen that, when you are viewing the data in the search result web part, the newly added content are not crawled yet.
So, after the content are updated, wait for some time.
Let your incremental crawl finish. Then view the results on the page.
More information:
Understanding how search results are displayed in SharePoint Server 2013
Searching new content with SharePoint Search
Best Regards,
Linda Li
Linda Li
TechNet Community Support

How can I configure Robohelp to display search results in DHTML drop-down hotspots?

Hello. We designed our online help using drop-down hotspots (this look is much cleaner to us). Problem is, when a user searches for something and clicks the Search results topic page to find the information, the topic page displays, but does not expand the drop-down hotspot to show the exact location of the searched item. Is there a JavaScript or some other solution to get the DHTML hotspot to expand, showing the information? Thanks.

Step 5: Add the code from the supplied text file to the top whtopic.js.
Do I add the code at the very beginning, before // WebHelp 5.10.005 ?
I'm asking because I followed the steps and it did not work.
FWIW, I am also using the Twisties function in Robohelp (via the drop-down hotspot style file).
Thanks.

Inconsistent Webhelp Search Results

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